Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.

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October 30, 2015

Agility and customer focus the way forward in financial services

Posted by Amit Singh, Lead Consultant, Oracle Practice, Infosys

With evolving operating models, the financial services industry undergoes dynamic and transformational change every few years. This adds complexity to financial processes that need to efficiently mitigate risk through smart technologies.

With the emergence of the e-commerce retail market, revenue in the financial services sector is expected to grow. Global retail sales including in-store and online purchases are predicted to reach over US $22 trillion in 2015. Financial service providers play a role in driving this growth by enabling fast, safe and user-friendly multi-channel payment options such as e-transfer, plastic money, mobile wallet, and phone banking across various networks.

To tap into the lucrative opportunities within the retail sector, financial services companies need to prioritize customer service, billing accuracy and security. This will help them gain consumer trust and secure their market position in a game where the rules are being rewritten by new, agile entrants. Some examples of new players that have made sustainable growth in this market are Transferwise, Xoom, WorldRemit, and Google Wallet.

So, how do banks retain their competitive edge? Since most banks offer similar services and products, the differentiating approach is one that garners higher customer loyalty by delivering better service and ensuring continuous improvement based on customer feedback. Thus, on a level playing field, banks and financial firms must adopt solutions that deliver superior customer service through secure and customized offerings.

As new technologies become readily available, financial service providers must carefully choose the right application/product that can ensure compliance with the ever=-evolving regulatory frameworks. The right solution should simplify adoption and enable innovative new business models by delivering cheaper, faster and more personalized customer service - a strategy that new players are successfully leveraging.
A recent Harris survey on consumer opinion of 60 of the most visible finance companies in US showed that six of the largest financial services firms were the most-disliked companies. The study reveals that instead of being influenced by size or brand, customers prefer banks that are consumer-centric. Thus, if established insurance, cards and payments (ICP) players and emerging companies want to win in such a demanding marketplace, their key focus should be transforming their business model to improve offerings, reduce transactional fees, enhance customer service, and ensure higher security.

What's in store for the future? As regulatory frameworks and business requirements evolve, the current inflexible and expensive systems will become obsolete. Faced with increasing pressure to reduce the operational time and budget, today's finance providers need to adopt strategic business models to ensure future success. Such a model should define end-to-end governance and enable industry and security standards by implementing highly scalable, cost-effective and tiered structured applications that can respond to dynamic changes and meet future business prerequisites.

October 29, 2015

The Future of Payments on Your Fingertips

Posted by Akhil Mootolikandy, Senior Consultant, Oracle Practice, Infosys

The cards and payments industry is buzzing with new innovation of contactless payments. Applications such as Apple Pay and Android Pay are already gaining popularity in the market. In contactless payments, devices communicate directly with point-of-sale (POS) terminals using near field communication (NFC). While the technology of NFC has been around for a decade, contactless payment is fuelling its aggressive adoption in the payments industry. Despite this, payment authentication still remains a cumbersome process owing to the need to generate one-time passwords or provide additional verification details. Let us take a look at how contactless payments can leverage innovation to make authentication easier for customers.

Fingerprint scanning for safe payments

Let us consider the example of Apple Pay to understand how two-factor authentication works for contactless payments.

Typically, a user can store his preferred payment mode in his device by manually typing in his credit/debit card details or by taking a photograph of the card. The iTunes application stores these details using a secure element encrypted hardware chip. Once the card details are safely embedded in the device, the user can issue payments by allowing the device to communicate wirelessly with the POS terminal using NFC antennae with a dedicated chip that stores encrypted payment information.

The second level of authentication is where innovation begins. Biometric sensors that are embedded in an iPhone's touch identity (ID) sensor can be used to authenticate any transaction. The user simply has to scan his fingerprint using the phone's touch ID sensor. For devices that do not support fingerprint scanning, Apple Watch can be used wherein the user is prompted to double-click on a button on the smart watch.

The use of such biometric sensors in both Apple and Android Pay applications can safeguard confidential customer information as only one-time tokens are sent to the merchant instead of the actual card details. Thus, even if the token is intercepted it cannot be traced to the card or used for additional transactions, thereby making contactless payments more seamless and secure.

Take a selfie. Authenticate your transaction

Recently, MasterCard launched a pilot program to authenticate payments using selfies through the MasterCard mobile application. After making a mobile payment, the user can choose to authenticate the transaction using either biometric sensors or facial recognition scanning. 
For facial scanning, the user simply has to stare at the phone and blink once to authenticate payment. The facial recognition technology maps the user's face, converts it into binary code and transmits this code over the Internet to MasterCard.

There's more. MasterCard has partnered with a Canadian firm to develop technologies that can approve transactions by recognizing an individual's unique heartbeat.

Comparing these innovative ideas with the current method of payment authentication brings to mind what Tim Cook, Chief Executive Officer (CEO) of Apple said about magnetic strips being "outdated and vulnerable with exposed numbers and insecure security codes". Technology and innovation together hold the key to making the future of payments more secure than the present.

To know more, meet us at Booth #1101 at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event.


 

October 27, 2015

Succeeding in the competitive money transfer industry - A case for ORMB

Posted by Gautam Begde, Lead Consultant, Oracle Practice, Infosys

Money transfer is a large industry that generates significant business revenue. A World Bank survey stated that over US $580 billion was remitted globally in 2014 and this value is expected to reach US $600 billion by 2017.

Traditionally, the money transfer industry has been dominated by brick-and-mortar stores that offer money transfer services through agents. However, the proliferation of the Internet and smart phones has created a new breed of digital money transfer providers that are changing the industry's competitive landscape. These players can provide money transfer services at lower average cost and much faster. These trends, coupled with emerging business models that cater to untapped market segments, are disrupting the money transfer industry and becoming a formidable challenge for existing companies. Let us take a look at two of these new business models:

  • Bitcoin-based money transfer - Bitcoin is a digital currency that can be transferred independent of banks and without transaction fees. As the bitcoin industry matures and complies with regulatory standards, it can become a valuable tool to serve the 'unbanked' sector (mostly for senders). The unbanked sector engages in frequent transfers of small amounts of money, typically less than US $200, and bitcoin is becoming a key player by offering instant and cheap mechanism for money transfer and in the process also minimizes currency volatility risk. Thus, the bitcoin industry is set to expand business reach by integrating untapped markets into the mainstream money transfer business.

 

  • Alternate remittance mechanisms - Many countries that want to tap the 'unbanked' sector have experimented with alternate remittance mechanisms. These offer 'banking-by-phone' money transfer services such as m-Pesa in Africa and India that use basic mobile handsets instead of smart phones. As the penetration of mobile phones increases across the globe, this method is gaining popularity. For instance, 50% of Indians, i.e., over 600 million potential customers, do not have a bank account. To improve the financial inclusion of these individuals, the Indian government has granted licenses to payment banks that will also provide remittance services. 

To succeed in such a competitive marketplace, money transfer companies should focus on meeting the expectations of all their stakeholders, i.e., money transfer agents, digital providers, governments, regulatory authorities, consumers, and employees. This involves significant challenges that call for a well-planned corporate strategy supported by technology. Organizations need a robust and flexible software platform that drives business agility and responds to the dynamic nature of this industry. In the next blog, we will talk about how Oracle's financial services revenue management and billing (ORMB) platform shows the way forward.

To know more about ORMB, visit us at Booth #1101 at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event.

 

Next What - 'Strategy to Solution Deployment' using HCM Cloud Solutions

Posted by Sankar Konduru, Senior Industry Principal, Oracle Practice, Infosys

To start with, let me tell you a bit about my latest interactions with my son. While I reason out every choice he makes these days - right from the color of his shirt to the flavor of coffee, we end up with some surprising choice patterns when these transactions finally end. I think, It is not uncommon to have these surprises from your kids, especially if they are moving from the days of 'you making choices for them' to the state of 'let me try to make my own choices' on everything that matters to them. If you go one level deeper into my kid's behavior pattern analysis, I feel, his surprising choice pattern is due to the wide range of options available creating equal amount of confusion in his mind while making these choices.

Close to work, we observe a similar pattern of surprising choice making with our customers these days. Funny, it may sound, but the comparison with an adolescent's choice patterns is very apt. Agreed, the situations which my son gets into every time are very far-fetched from a real business problem which our customers face these days. But just like I own responsibility to handle my son's choices, we gleefully work with our customers to resolve these issues and provide right business solutions / choices.

The moot point is, if we ever end up with only type of behavior pattern to handle during our professional work. The answer is a big NO, obviously. We get to work with all kinds of customers with very varied business problems and behavior patterns. Hence, it is good for us to have such behavior pattern analyzed and explored further.

With the advent of technologically superior cloud platforms, increasing imperative to cater to Millennial & Digital Workforce and an urge to amplify innovative culture within the company, each of our customers is planning move to cloud platforms. HCM Cloud platforms like Oracle HCM Cloud solutions are driving customers across the world to do an extreme make-over of their HR Applications and make the ultimate move.

However, close observation of our customer behavior pattern reveals that the success of a customer's cloud journey is completely dependent on two paradigms - adoption of cloud products from the IT team and Intention of businesses to move cloud solutions. So, it is very useful to categorize the customers based on these two paradigms to understand their deeper needs or drivers. While there is no pragmatic measurement plan or scale to rate a customer on these two parameters, we can categorize our customers qualitatively just by their behavioral patterns observed.

Here is the high level classification of these customer based on these two paradigms. 

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Early Birds

These are customers with high IT adoption to newer technology or trends. So usually keep current of all their IT applications with latest technology. Their business teams equally reciprocate this behavior. Hence, these customers are either on their way for a HR Transformational journey using HCM Cloud solutions OR have already done or undergoing it.


Late Bloomers

This group of customers is diagonally opposite to the Early Birds for the obvious reasons. These are customers with lower IT adoption to new trends and/or conservative to experiment with new HCM Cloud solutions. Like a trusted companion, their business counter parts are very interested to continue the 'status-quo' and do not see that there is a need to change. Typically, these are organizations with major Legacy and bolt-on HR applications and unwilling to take the journey to Cloud solution citing security, organizational change or process uniqueness etc.. as some reasons.  

Dreamers

This group is certainly a curious case. Here the business teams are well educated about the latest trends in HCM business and dream to have all the new features / trends like Mobility, Social Networking etc.. to be incorporated in their HCM solution. However, the IT teams in such customers are not ready for moving to latest cloud technologies because of various reasons like information security, integration needs etc..


Geeks and Freaks

No. This is the not that TV soap.
This group is kind of mirror the same qualities like that of Dreamers. However, the roles tend to reverse here - IT team is very mature and ready for HCM Cloud applications but their Business team is not ready for such a disruption in their daily activities.

On a whole, this categorization can be tricky. Each of these qualifiers is not a permanent qualifier for our customer. A customer can move thru one category to another category with sublime ease and ignorance. So, it is very situational and needs a deeper analysis of the customer psyche.

Here is why this analysis very important to Infosys.

With the advent of these Cloud solutions, system integrators (SI) like Infosys have to reinvent our value proposition to customers. The need to uplift our services is impending like never before in the current market condition. Like the customers are confused about so many facets of their HCM solution, we also need to provide a wide range of solutions to the customer - it is not just an ERP implementation now, but you could as well be designing and building an entire IT transformation journey to the customer with HCM Cloud solutions. So, it makes perfect sense for us to create a service catalog with complete range of service offerings suitable to each of the categories mentioned above. This is needed because as a SI you have to solve end-to-end business problems of a customer and not isolated ones.


This Oracle OpenWorld 2015 is going to be remarkable for our Oracle HCM practice.

This year, we have done an extreme make-over of our services with these end to end services in mind. We added new services like HCM Cloud Consulting to our erstwhile service catalog, jointly worked with our Center Of Emerging Technologies (iCETS) team to create Tools & Accelerators like Testing Automation, Data Migration and Rapid Implementation Workbench, built feature enhancements to the Oracle HCM Cloud solutions on areas like Integration, HCM co-existence and Reports dashboard. We also teamed up with Oracle for new PaaS solutions to provide an end to end experience to customer on Oracle HCM Cloud solutions. Today, customers can rely on us completely in their 'Strategy' to 'Solution Deployment' journey while adopting to HCM Cloud Solutions.


Come join us at Booth #1101 at Oracle OpenWorld 2015 to find out, 'Next What' in HCM Cloud with Infosys! Infosys is a Diamond sponsor at the event.

Optimize On-Floor Production Timelines with Dynamic Time Capture

Posted by Suvivek Kadam, Lead Consultant, Oracle Practice, Infosys

Today's manufacturing industry faces constant pressure to meet ever-increasing consumer demands while ensuring high product quality. To stay competitive and fulfill orders on-time, manufacturers must keep pace with changing business requirements. Juggling this while minimizing operating cost and increasing margins is a significant challenge. To address the increasing complexity in business processes, manufacturers need:

  • Dynamic time capture capabilities for work order routing to determine accurate timelines for production
  • Proper provisioning of raw materials for each work order along the production line

Let us briefly explore the above requirements to see how manufacturers can benefit from technology solutions that address these challenges

1. Enabling Dynamic Time Capture

Often, customers choose products that are unique and require some degree of customization. For each product option chosen by a customer, manufacturers need to dedicate time for assembly and product testing. Thus, each operator spends varying amounts of time on different products based on the manufacturing complexity.

In such a scenario, it is difficult to accurately predict the time taken for each operation and measure this against operator productivity. However, such prediction is necessary for manufacturers to eliminate the downstream impact of varying operator efforts, which has a direct effect on cost.

Infosys has devised an approach that enables dynamic time capture of production activity based on the product option selected. The Infosys approach has helped manufacturing companies determine and predict dynamic timelines on the shop floor.

2. Right Raw Material for the Right Work Order

Manufacturers want to achieve higher efficiencies in production lines by changing the way products are manufactured. They need a system that can allocate raw material to be used for a particular product and not for any other purpose/product.

An effective supply chain offers visibility and tracking of raw material and the lot number from supplier to manufacturer during dispatch, receipt, manufacture, and conversion into a finished product. Here, manufacturers must ensure they use the allotted raw material only to manufacture the corresponding product.

A system that enables a seamless supply chain with a well-linked production cycle can offer traceability and visibility of raw material in product manufacture. Further, this helps ensure high product quality and minimize the amount of scrap produced during the manufacturing process. Such a solution, which enables tracing the path of the raw material, also helps manufacturers handle customer queries post-shipment

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To learn more about the Infosys approach that helps you optimize production and reduce effort variation and cost, join Infosys at Oracle OpenWorld 2015 for our session on 'Dynamic Manufacturing Production operation Time'
Session Date: October 25, 2015
Session Time: 9:00 A.M - 9:45 A.M PDT


To learn more about how to link your supply chain and ensure quality products are manufactured in your production line, join Infosys at Oracle OpenWorld 2015 for our session on 'How to ensure you use the right raw material, lot number and quantity with the right work order'.
Session Date: October 25, 2015
Session Time: 12:00 P.M - 12:45 P.M PDT

Please visit us at Booth #1101, at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event.

Card Players Need to Get Smarter with Technology

Posted by Taniya Shinghal, Consultant, Oracle Practice, Infosys

Can you imagine a world without credit or debit cards? Electronic payment has given way to a new era of finance services and products that has made purchasing easier for consumers. Today, new technologies such as mobile wallets and phone banking solutions have increased the reach of credit and debit cards, making these instruments indispensible for in-store and online shoppers. The total volume of non-cash transaction payments including cards is expected to be close to 400 billion transactions in the year 2014.

Let us take a look two leading network providers - Visa and MasterCard - to understand their dynamic business journey and how technology can improve their service offerings

Visa and MasterCard, two of the largest network providers, were until recently unshakably entrenched as leaders in the cards market owing to their monopoly of interchange fees - a charge paid by acquirer banks to issuer banks for transaction processing. However, the Durbin Amendment introduced significant regulatory changes such as:

  • Standardizing the limit for interchange fees
  • Including unaffiliated networks on cards of issuer banks
  • Regulating the debit interchange fee and eliminating the US $6.7 billion source of non-interest revenue for large banks

These changes had a drastic impact on the existing duopoly by Visa and MasterCard and led to lower debit transaction volume, losses from non-interest income and higher processing charges. Visa adopted some innovative methods to mitigate their losses through:

  • Pricing models - They instituted new pricing models that charged maximum interchange fees, introduced a fixed acquirer network fee (FANF) and offered discounts to merchants for higher transaction volume. These models ensured that retailers route as many transactions as possible over Visa's network.
  • New revenue strategies - Visa adopted several strategies to generate revenue such as creating a personal identification number (PIN) authorized Visa debit (PAVD) network that charged a higher interchange fee. Some banks began revoking free-of-charge services. For instance, the Bank of America introduced a charge of US $3 for printing an account summary at its automated teller machines (ATMs). JP Morgan introduced a pricing change that levied a fee of US $5 for out-of-network ATM withdrawals.

Throughout this roller-coaster ride, Visa and MasterCard have continued to maintain their competitive edge by adapting strategy to meet the business needs. However, this is not enough; technology needs to support this change in strategy. These organizations need to move beyond existing legacy systems that compromise efficiency. Such systems have lengthy lifecycles and are unable to offer a complete customer view. As global enterprises, network providers need robust financial analytics and real-time business intelligence - a task that is virtually impossible for legacy systems.

To stay profitable, these network providers need to marry technology to strategy and adopt smarter solutions that can enable customized processing and cater to new markets. The cards market needs a technology solution that offers a flexible and centralized platform with:

  • Ability to negotiate deals that profit merchants, customers and issuing banks
  • Dynamic pricing options based on revenue generated
  • Quick definitions for new products and services across lines of business
  • Fast computation for discounts, billable quantities, pricing rates, etc.
  • Easy integration with multiple systems across global and regional processes

With better analytics, network providers can improve revenue traceability, data management and business intelligence. By leveraging such technology solutions, financial services organizations can ensure increased revenue by cross-selling and up-selling existing and new products through more competitive pricing.

To know more, please visit us at Booth #1101, at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event.



October 23, 2015

Is IoT Merely a Buzzword that will Become Obsolete with Time?

Posted by Abhijit Yadavrao Talokar, Principal Consultant, Infosys

In 2014, Gartner predicted that over 4.9 billion devices will be connected owing to the Internet of Things (IoT). This extreme connectivity pertains to device-to-device and human-device interactions. With advanced technologies that enable remote capture of metrics and intuitive analytics, the age of IoT is helping enterprises detect risk of equipment failure and take immediate preventive measures to avoid damage. Let us explore how this extreme connectivity works with the IoT using some examples.

  • Human-device interactions - Signals from remote devices can be captured though sensors and communicated to personnel through the Internet to ensure that appropriate action is taken. For example, drones can be used for pizza delivery.
  • Device-device interactions - Signals can be transmitted between devices through the Internet, allowing a certain degree of intra-device communication without the need for human intervention. For example, anti-collision systems for railways depend on signals captured from each train. In cases where two trains erroneously travel on the same track towards each other, these captured signals can detect a probable collision and communicate it to both trains, whereupon  brakes are applied automatically to avoid a potential accident.

The applications of IoT are endless and innovation is critical to tapping this potential in industries such as railways, aviation safety, healthcare, environment control, disaster management, automation, etc. Analytics plays a key role in driving this innovation. For instance, most railway accidents caused by derailing trains occur due to wear and tear of railway lines, loose joints, etc. By fitting vibration detection devices or cameras on inspection trains, video feeds that monitor the condition of the rails can be captured and sent to data centers for in-depth analysis. If damage is detected, all trains using that particular route can be promptly notified and diverted, thereby eliminating risk to property and life.

Infosys has a practice dedicated to developing solutions based on IoT. One of these solutions - asset monitoring and advanced maintenance - is designed to simplify execution of operations and maintenance tasks. The Infosys solution is developed in-house and uses the Oracle e-business suite (EBS) to capture and monitor real-time data from various asset units installed across locations, thereby delivering superior maintenance service. Built with the ability to sense data deviations and take preemptive action, the IoT-enabled Oracle EBS solution achieves maximum asset utilization and drives overall system performance.

To know more, please visit us at Booth #1101, at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event.

Modern banking with Siebel Financial Services

Posted by Ashish Goyal, Lead Consultant, Infosys Australia and Pooja Kumari, Service Delivery Manager, Infosys Limited

The global economy cannot exist without banks. Banking institutions play a critical role in the lives of consumers who are constantly conversing with their banks to transact and invest.

Previously, the business of banking involved educating customers about banking products and services as well as cross/up-selling. However, most of these interactions along with daily/monthly transactions could be done solely by personally visiting branch offices. Further, as banking offerings grew, customer information began to reside across disparate systems making it challenging to glean a holistic customer view.

The digital age with its new technologies is disrupting the traditional ways of banking. Advancements such as automatic teller machines (ATMs), phone banking, net banking, mobile banking, digital security, etc., have created a new segment of customers that want simple and quick access to products and services. Customers no longer want to wait in long queues or depend on branches, tellers or personal visits to transact. They want quicker processes, leaner applications/mechanics and meaningful conversations with their bankers.

In view of such demands, banks are struggling to address challenges such as:

  • How do we merge customer data to glean a complete customer view?
  • How can we get better insights into customer preferences?
  • How can we maximize efficiency and reduce time taken to deal with customer requests?
  • Do they work in the best interest of the customer?
  • How do we enhance customer service to drive higher satisfaction?

Despite advances in banking customer service, mobile applications, etc., today's customers still need to physically visit a branch to learn about new banking products/services that are relevant or tailored specifically to them.

A leading bank, one of Infosys' clients, has embarked on a journey to transform the way customers converse with bankers. This transformation journey is set to infuse new capabilities, processes, employee behaviour, and technologies to support the changes taking place within the banking industry.
 
To know more about how Infosys helped this client achieve their digital transformation, please attend our session at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event.

Session Details:
Modern banking with Siebel Financial Services
October 29, 2015 at 10:45 a.m. - 11.30 a.m.
Location: Moscone West - 2007
Session ID: CON9632

Meet Infosys at Booth #1101 at Oracle OpenWorld 2015

Posted by Indranil Mukherjee, VP & Service Offering Head - Oracle, Infosys

With the enterprise application services space undergoing a phenomenal transformation led by technology, there should be no surprises when I tell you that the Oracle practice at Infosys has anticipated these changes and stayed ahead of the curve. As a leading Diamond partner, we have been co-investing with Oracle and with our clients to enable them to steadily shift to the latest and greatest, and thereby future proof their IT investments.

I welcome you warmly to attend our sessions at Oracle OpenWorld where you will stories from our clients as to how we were at the heart of such transformational journeys, along with that a series of thought leadership panels and best practice sessions led by our marquee clients and experienced practitioners.

I invite you to meet us at booth number 1101 at Moscone South during Oracle OpenWorld to see how our suite of business and technology solutions can help your enterprise be more competitive.




October 22, 2015

Make the Most of Your Equipment Investments with EEM

Posted by Abhijit Thanedar, Lead Consultant, Infosys

Most companies procure new equipment and machinery on a regular basis to increase daily production or replace old equipment. However, without proper assistance or training from equipment manufacturers, equipment setup becomes a time-consuming process. Without timely set-up, the purchased equipment is left idle resulting in significant losses, lower production efficiency and increasing frustration.

Today's manufacturers want robust and durable equipment that:
  • Enables seamless production and constant high throughput
  • Minimizes down-time from inherent operational issues
  • Hosts in-built maintenance and issue prevention
  • Is operator and maintenance-friendly
  • Reduces need for expensive spare parts inventory
  • Enables vertical production start-up

The total life cycle cost (TLC) of equipment involves measuring known costs such as acquisition cost as well as hidden cost for facilities, equipment spares, equipment disposal, technology publishing, inventory, training, operating, transportation, and equipment support.

  • The early equipment management (EEM) initiative comprises of a set of policies, tasks and activities that are defined by a company to reduce TLC and enable vertical start-up of new equipment. The initiative helps companies achieve:
  • High product quality through stringent quality assurance checks
  • Low maintenance cost
  • Minimum lead time for equipment setup and vertical start-up
  • High internal safety standards through planned accessibility to equipment
  • High reliability and autonomous maintainability through quick issue identification and easy resolution
  • Seamless operations with rapid countermeasures to deal with abnormalities

The EEM initiative leverages a phased approach to deliver true value to equipment purchase and set-up such as:
  • Planning - Determines policies, investigates facility investment and conducts equipment planning
  • Scheduling - Estimates equipment cost, scheduling and basic specification concept
  • Designing - Establishes preventive maintenance, equipment failure mode effects analysis (FMEA), production capacity, concrete concept planning, and determination of specifications
  • Pricing and goals - Determines manufacturing budget, due date capacity, specifications, and debugging
  • Infrastructure and training - Determines installation layout, control, incidental facilities, wiring and piping, and conducts training for equipment operators
  • Testing - Evaluates equipment performance, detects inconveniences and measures reliability, safety and autonomous maintainability
  • Production - Determines initial flow control and measures equipment process capacity, breakdowns stoppages and overall equipment effectiveness
To learn more about Infosys' Early Equipment Management initiative and the role of Oracle applications, please attend our session at Oracle OpenWorld 2015 on October 26, 2015 at 6:00pm in Park Central, Olympic. Infosys is a Diamond sponsor at the event.

Oracle SOA cloud service and Hybrid Integration

Posted by Santosh Kumar Jagilinki, Technology Lead, Infosys

As the industry moves towards cloud services, it is time to shift the integrations as well from on-premise to cloud, or at least maintain a hybrid system of both cloud and on-premise. However, the costs incurred on purchasing the hardware, network, services, storage, and resources necessary to build a service-oriented architecture (SOA) are always on the higher side. Additionally, the customers are always concerned that it is a tedious task to provision a new SOA environment for a temporary period. Lastly, patching, cloning, and upgrading are the other major challenges faced by the administrators in the client environment.

Oracle SOA cloud service Hybrid Integration is a new cloud service released by Oracle. Categorized as Platform as a Service (PAAS), it is a solution that helps businesses overcome all the above challenges.
It is a subscription based cloud service solution, which means you pay only for what you use. SOA cloud service holds a robust infrastructure that can run both SOA, as well as Oracle Service Bus (OSB) applications. The API manager can also be provisioned to discover and publish the APIs for internal developers, as well as to external systems.



Some of the key features of the Oracle SOA cloud service include:
  • Managing the environment has been made easier as cloning, back-up, and patching can be done with just a few clicks from the console page
  • Scale-up, Scale-down, perform back-up, and data recovery is supported by Oracle Inc. as the environment is hosted on their infrastructure
  • Moving workloads from cloud to on-premise and back, without supervision

The SOA cloud service is equipped with a wide variety of cloud and on-premise adapters for enterprise applications. Hence, building integrations with SaaS applications, such as sales cloud and service cloud, is as easy as building integrations with ERP applications like SAP and Oracle EBS.

Complex environments, like having an SOA cloud service and an on-premise SOA suite solution, are also well supported. Here, real-time interfaces can be deployed on-premise, and services exposed outside the DMZ can be deployed on the cloud to provide greater security.

To better understand the Oracle SOA cloud service and its hybrid integration capabilities, please attend our session - 'Oracle SOA cloud service and Hybrid Integration' at Oracle Open World 2015. This session will have panel members from renowned organizations who will share their thoughts on the product.

Date: October 28th, 2015
Time: 4:15 PM to 5:15 PM
Location: Moscone West

Please visit us at Booth #1101 at Oracle OpenWorld. Infosys is a Diamond Sponsor at the event.



The advent of Platform as a Service (PaaS)

Posted by Varun Dalakoti, HCM Oracle Solutions Lead, Infosys

With SaaS (Software as a Service) solutions gaining a lot of momentum, customers often complain about the lack of flexibility in the extensions that they are offered as a part of the solution.

Traditionally, configurations were the only option available to customers to extend their SaaS applications to their individual specifications / requirements. Although not a bad thing, it forced businesses to adopt processes based on best practices that SaaS providers had built into their solutions, and it led to an overall reduction of the TCO effort. However, many customers still prefer to have the ability to build their critical business-specific extensions onto their SaaS solutions.

If a customer wants a functionality that is not available in the core product, for example, a solution to support the employee grievance program, PaaS-based functionality would allow the customer to build that new functionality and integrate it into their existing SaaS solution. This extension will not alter the base functionality of the SaaS solution in any way. Hence, the custom functionality will not inhibit the ability to make future upgrades on the SaaS solution.

What does the business gain?

The business can now have the optimum solution for their software requirements. They can get the cost advantages of subscription-based pricing, reduction in IT overhead cost, processes based on best practices, and faster access to new features and functions associated with SaaS software, while still being able to build applications to suit their unique requirements using PaaS.

Infosys approach to PaaS

  • One of the first SIs to work with Oracle around PaaS solution development
  • About 20 ideas for PaaS / cloud market place solutions across all HCM cloud modules are being collected and discussed with the Oracle product development team
  • The core development of solutions is done on an Oracle tech stack
  • Competent workforce experience in creating PaaS solutions
  • 2015 Oracle Titan Award for one of the PaaS solutions
  • Bundled along with Infosys HCM cloud implementations
  • Customers get these free along with the regular HCM cloud implementation executed by Infosys

To know more, please visit us at Booth # 1101 at Oracle Open World 2015. Infosys is a Diamond Sponsor at the event.

October 21, 2015

Oracle EBS Upgrade Services: Maximize the Value of Your Investment

Posted by Sreekumar Sreedharan, AVP - Practice Manager, Infosys

New technologies and ever-demanding customers are driving change and forcing organizations to rethink their existing business models. For information technology (IT) to remain responsive to business changes, organizations should invest in upgrading their IT applications and infrastructure.

In view of this, enterprises that run their businesses on older versions of Oracle E-Business Suite (EBS) must focus on implementing the latest upgrades. These upgrades are necessary to ensure continued product support from Oracle as well as enable the newer functionalities of Oracle EBS R12. The upgrade journey is a challenging one that can be disruptive to business if improperly planned and managed.

  • Before embarking on an upgrade journey, enterprises should evaluate considerations such as:
  • How do we assess the complexities of the upgrade?
  • What is the time and effort required to upgrade? 
  • Which of the many existing extensions, interfaces and reports will break?
  • How can the company maximize return on investment?
  • Will the upgrade improve business processes while lowering total cost of ownership (TCO)?

Powered by Panaya Cloud Quality suite, the Oracle EBS Upgrade Solution delivers zero-touch health checks and assessment within 48 hours and simplifies the complete upgrade process by automating critical lifecycle activities.

The solution offers a comprehensive upgrade plan for organizations using dedicated dashboards that effectively plan for the impacted components. These dashboards display what needs to be fixed, what should be tested and which team is assigned while tracking the upgrade plan's progress.

By leveraging the Infosys XPRES Dev Suite, enterprises can reduce the time and effort taken for the development cycle during the upgrade. Further, code remediation through intuitive workbenches ensures seamless upgrade deployment, thereby reducing the whole upgrade cycle. 

The Test Automation Suite offers automated test execution capabilities to ensure that the enterprise resource planning (ERP) changes are appropriate. The accelerated testing solution analyzes ERP code interactions and validates them across business processes, resulting in reduced testing cycles.

The Oracle EBS Upgrade Solution provides a risk-free, faster and cost-effective solution for businesses that maximizes the value of their investments in cutting-edge functionalities.

Infosys and Panaya will launch their integrated upgrade solution at Oracle OpenWorld 2015 along with our customer Marvell Technologies. The conference will be held in San Francisco from October 26-29 2015. At the Executive Solution Session on October 28, 2015, Garret T. Fitzgerald, GE chief information officer (CIO) for ERP initiatives and strategy will discuss GE's digital journey and how it leverages automation and tools such as Panaya to keep their Oracle system updated and agile.

As Diamond sponsor for Oracle OpenWorld 2015, Infosys will play a key role at the conference. Infosys CEO Dr. Vishal Sikka will deliver the executive keynote on October 27, 2015 at Moscone North Hall D.

Please visit us at Booth #1101 at Oracle OpenWorld 2015.


Leverage the Power of Oracle PaaS for Next-gen Application Development

Posted by Charudutta Joshi, Principal Technology Architect, Infosys

In a marketplace where business environments are constantly changing, organizations need robust, scalable, flexible, and commercially viable technology platforms that can meet their dynamic business needs. The adoption of cloud has helped several enterprises build, extend and host applications on public cloud. Those enterprises that resisted the early wave of cloud adoption are now trying to catch up to realize its benefits. Despite concerns around security, integration, architecture, etc., hybrid cloud models continue to evolve, helping enterprises to:

  • Focus on core development without worrying about infrastructure
  • Invest in quick provisioning and faster outcomes and deployments
  • Leverage innovative models that address infrastructure/application maintenance challenges
  • Achieve business agility with Oracle Platform-as-a-Service (PaaS) for Software-as-as-Service (PaaS4SaaS)

Currently, enterprise adoption of PaaS is 27% and is expected to reach 72% in the next 5 years. PaaS allows enterprises to build applications quickly, deploy securely without having to manage the entire platform. While Oracle has designed and launched several successful SaaS applications, it has also released 24 new PaaS services in the past quarter. Some of the mature PaaS services are being adopted by enterprises to build extensions (PaaS4SaaS) and customizations.

Typically, most developers lose interest or run out of ideas for application development after project initiation due to delays in securing funds to provision h/w and s/w, installation, configuration, setup etc. Oracle PaaS provides innovative models that allow developers to build applications instantly with a ready-to-use platform as soon as they subscribe.

Let us take a look at some of the newly launched, ready-to-use and popular Oracle PaaS services:

  • Integration cloud service (ICS) is extremely useful for quick and easy integration between cloud or on-premises applications
  • Java Cloud Service (JCS) supports any Java EE (JEE) application powered by WebLogic Server.
  • Java Cloud Service for SaaS extensions (JCS-SX) builds extensions for SaaS applications such as customer relationship management (CRM) and human capital management (HCM)
  • Mobile Cloud Service (MCS) is Oracle's Mobile Backend-as-a-Service (MBaaS) offering
  • Document Cloud Service (DCS)  used to sync and share files
  • Process Cloud Service (PCS) enables rapid process automation and productive work management

The best way for enterprises to explore the above services is to identify use cases, design and choose the appropriate PaaS service and build proof of concept (POCs) by getting free trials or by subscribing to services based on the pricing structure.

To know more, please attend the session at Oracle OpenWorld 2015. Infosys is a Diamond sponsor at the event. Details of the session mentioned below:

Session Title: PaaS Customer Support Solution with MCS and JCS
Venue / Room: Oracle Cloud Platform and Infrastructure Showcase Theater, Moscone South
Date and Time: 10/28/15, 11:00 - 11:20

Future-Proofing Tomorrow's Supply Chains

Posted by Deepak Mandot, Senior Industry Principal, Infosys

Over the past few years, supply chain management (SCM) has evolved from a labor-intensive local process to a 'low-touch' - in some cases 'no-touch' - complex global network. Today, SCM involves end-to-end and integrated planning and execution processes with real-time collaboration across the value chain. Such a system possesses tremendous flexibility in adjusting to a dynamic and consumer-driven marketplace. For some organizations, SCM advances have been gradual while for others, they have been transformational. Let us take a look at the journey of SCM to better understand how technology has influenced its evolution.

Until the 1990s, SCM involved replacing manual processes with automated systems and leveraging advances in engineering. The increased adoption of enterprise resource planning (ERP) systems during this period significantly improved SCM integration across various organizational functions and for different stakeholders in the entire value chain. ERP systems addressed several challenges within the extended supply chain including demand volatility, changing supply dynamics, shrinking margins, shortening product lifecycles, high product complexity, and lack of inventory visibility across supply chain nodes. Thus, the adoption of ERP fostered progress across the supply chain in areas such as planning, procurement, manufacturing, warehousing, distribution, and logistics.

The 21st century, with dramatic leaps of technology, has accelerated the SCM transformational journey to a lightning pace - one that is expected to continue over the next decade. A number of factors have contributed to this accelerated change such as Social, Mobile, cloud, Big Data, Internet of Things, and the emerging markets of Brazil, Russia, India, and China (BRIC), etc. In fact, the amount of data generated is expected to double every two years; and there are already more connected devices than people in the world. Thus, in an age where data drives revenue, SCM continues to evolve beyond ERP systems.

In view of this, one can only predict how newer technologies such as 3D printing, connected homes, smart cities, Google Glass, virtual reality, driverless cars, robotics, deep learning, etc., will change the supply chain of the future. Let us explore the possible impact of two such trends to better understand what's in store for tomorrow's enterprises.

  • Robotics - Robotics is already influencing supply chains within the automobile industry and this trend is set to witness extreme adoption across several industries. With the potential of robots to replace human labor for simple or repetitive jobs, several tasks within warehouse systems can be easily automated, thereby reducing labor cost and human error and improving operational efficiency. From here, it is only a mere step away to imagine how the use of drones can revolutionize the logistics industry.
  • Internet of Things - Known as the next step in the evolution of the Internet, the Internet of Things generates Big Data that is enabling smart analytics. With capabilities to extract, collate, organize, and analyze data, organizations are getting better insights to make strategic business decisions. The power of intuitive insights can trigger new advances in technology and automation, thereby increasing efficiencies. As device connectivity becomes popular, mobile applications are already making significant in-roads within industries such as retail, consumer and commercial telematics, smart metering, consumer electronics, remote health monitoring, etc.

Despite the technological promise of the future, the explosion of new trends has led to several SCM challenges such as:

  • Product obsolescence
  • Need for increased supply chain visibility and real-time collaboration
  • Responsive customer service solutions that can track complex and dynamic patterns to deliver a superior customer experience
  • Shrinking cost arbitrage opportunities between different economies leading to rising cost pressure
  • Pressing environmental concerns and increased competition owing to globalization

To address the above challenges and keep pace with these disruptive changes, organizations must become more responsive. The winning players in the SCM battle are those that can prepare themselves for increased complexities, global uncertainties and rapid change, thereby ensuring profitability.

To know more, please visit us at Booth # 1101 at Oracle Open World 2015. Infosys is a Diamond Sponsor at the event.

Role of a systems integrator in a cloudy world

Posted by Raghu Boddupally, Associate Vice President, Practice Head - Customer Experience

Leading analysts predict that SaaS Enterprise Applications will be a $50B Market By 2018. Demand for SaaS enterprise applications has been accelerating and exceeding the demand for on premise applications by five times. By 2018, analysts predict that more than 25% of all enterprise applications will migrate to PaaS and 30% of service-centric companies will move ERP to cloud.

Years of customization of traditional enterprise resource planning (ERP) systems has severely compromised their agility as well as their ability to catch up with the rapidly changing business needs of digital organizations. This is one of the primary reasons why organizations are increasingly looking at cloud ERPs. While the current ERP systems are not going to disappear overnight, there is an increasing shift towards specialist cloud-based point solutions.

The concept of a single monolithic ERP suite that meets all of the enterprise's needs is no longer the preferred option. Now, the ERP suite is being deconstructed, leading to a more federated and loosely-coupled ERP environment, which combines cloud-based point solutions with a smaller core of on-premise ERP applications. A leading manufacturer we are working with has chosen SFDC as their sales platform, Oracle Sales Cloud for partner relationship management, and Fusion Incentive Compensation for their sales incentive compensation functionalities.

Over time, current ERP systems will be restricted to focus on system-of-record functionalities (that do not require excessive customizations), such as financials and manufacturing, while the system-of-engagement (differentiating processes and functionalities) will move to the cloud.

As software and services business models converge, there are several questions being asked about the role of systems integrators (SIs) in the cloud era, and if they will have any at all. Is there enough business for systems integrators?

Is this the end of the road for systems integrators who have earned millions of dollars, over the past two decades, on implementing, customizing, and supporting legacy ERP suites? Fortunately, the answer is no.

The good news is that the ticket size of the cloud deals are also increasing, as cloud products are becoming richer in functionality and more extensible. Our initial cloud deals were in the range of US$100,000-250,000. Now, some of our wins are in the range of US$2 million-3 million. However, SIs also need to look beyond their vanilla implementation / support service offerings to stay relevant in the cloud era, and offer more value added services. I believe the following are the ways SIs can play a pivotal role in the cloud world:

  1. As organizations start migrating to the cloud, they will need to leverage the consulting capabilities of SIs to help them through this transition. SIs can help define the roadmap to the cloud, and make the cloud migration and deployment process more seamless and customized to meet client-specific requirements.
  2. As ERPs are being replaced by hybrid solutions that combine cloud-based point solutions with a smaller core of on-premise ERP applications, the provider's role will increasingly shift to that of a solution orchestrator that leverages several partner ecosystems and PaaS technologies to facilitate multi-vendor cloud solutions. SIs will move from the role of a systems integrator to a more critical role of an ecosystem integrator.
  3. There is a significant opportunity for SIs to finally be able to monetize their IP. With the cloud marketplaces that leading vendors such as Oracle and SFDC offer, SIs can build solutions on top of the cloud stack and deploy it in the marketplace. The marketplace is a great platform, with unlimited reach to a much larger set of potential clients, including the SMB industry - a segment that even leading SIs never had access to. For example, we are currently working with Oracle to build a PaaS solution on partner management (which is a white space in the Oracle Sales Cloud) and deploy it in the Oracle marketplace.
  4. SIs can provide end-to-end integrated and managed services on top of these cloud offerings. For example,  we are currently working on a service offering, where we can help define the marketing and campaign strategies for clients, and implement them on the Oracle Marketing Cloud. BPOs can do the campaign execution and the client can be charged on a per-campaign subscription basis.
  5. The cloud will completely change the stakeholders that SIs deal with in the client organizations. They will need to connect more with LOB executives than the IT teams.  SIs will need to hire, retrain, or re-skill their existing talent, to reorient and learn to connect with these business stakeholders.  Their methodologies and approach to implementation should move beyond technology, and be more business process oriented. Clients will expect SIs to be solution providers rather than mere service providers that offer technology services.


In summary, it is an exciting place to be in, and really provides a level playing field for everyone to jump in and make their place in this once-in-a-generation opportunity. To know more, please visit us at Booth # 1101 at Oracle Open World 2015. Infosys is a Diamond Sponsor at the event.






Infosys invites you to Oracle OpenWorld 2015

Posted by Dinesh Rao, Senior Vice President & Head - Enterprise Application Services

On behalf of Infosys, I am pleased to invite you to join us at Oracle OpenWorld 2015, which will be held from October 26 to October 29 in San Francisco. As an Oracle diamond partner, we will showcase our latest solutions built on the cutting edge of Oracle technologies at this event.

This year, we bring you a visionary keynote address with real-world insights by Infosys CEO, Dr. Vishal Sikka. Our clients will be speaking together with our experts at several sessions on topics such as HCM, CX and ERP Cloud solutions, and IoT.

Watch this video in which I cover some key elements of Infosys' participation at this year's Oracle OpenWorld.

I invite you to connect with our experts and learn how you can maximize value from Oracle technologies.




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