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Robotic Process Automation - Capabilities Overview

 

Robotic Process Automation - Capabilities Overview

Understanding the Basics

 


 

 

Introduction

Every few years, IT / ITeS industry is seeing a new product or technology which bring exciting new UI features, capabilities for users to configure the application easily and a lot of new buzz words and concepts for technology enthusiasts to get accustomed of.

Robotic Process Automation and Artificial Intelligence are 2 such buzz words which have excited fast growing organizations and IT industry equally and are really catching up fast.

While for the organizations, it opens up new avenues to achieve higher operational efficiencies and cost reduction, eventually impacting the bottom line; for IT industry it opens up new horizons to increase the client base with new offerings and increase the technological footprint.

In this blog, we'll focus on the overview of Robotic Process Automation - the basic understanding of RPA, the types of RPA and what encourages the fast growing organizations to go for it.

 

What is RPA?

In this competitive consumer market, organizations face a perpetual challenge of moving swiftly while keeping the costs of operations low while increasing the consumer satisfaction level and service offering quality.

Though organizations are aware that to reduce the costs, they have to achieve higher operational efficiencies; however, there is a direct impact on bottom line if they hire more staff to achieve that. Increasing the working hours, paying overtimes to existing staff again dents the profits. To alleviate these challenges, organizations are finding their savior in 'Robots'.

In simple words, RPA tools (Robots) emulate the manual steps as done by users across and through applications from UI entries. RPA tools operate by mapping a rule-based workflow process which the "robot" can follow to the 'T'.

An important point to note here is that these Robots can be implemented agnostic of system or application. These Robots can be as simple as batch file upload automation to as advanced as a cognitive automation which has self-learning, variable format processing capabilities. Processes can be triggered manually or automatically to:

·         Populate data across different systems and modules within them

·         Run queries on a scheduled basis and perform data reconciliation

·         Generate and distribute reports

·         Auditing of large volumes of data

·         Trigger downstream activities and processes

Per proven studies conducted by various institutions and agencies, it has been identified that in large organizations, there is typically a scope of saving 20-40% of workload for employees with help of automation and imagine what levels organizations can achieve with employees having 20-40% more of their time to focus on value added tasks.

 

Types of Automation

As mentioned above, there is plethora of tasks which Robots can do starting from simple, mundane activities like data entry to super complex activities like generating a dynamic response to user query based on machine learning and cognitive abilities.

There are different stages or levels of Intelligent Automation:-

·         Digital Worker - As evident by the name, this is the primary or entry level of automation an organization can move ahead with and still achieve efficiency gains.  This is the typical Robotics Process Automation tool which can perform tasks like:

o   Data entry

o   Running functions in excel towards data validation

o   Triggering customized emails with preset content or standard templates

o   Data comparison

o   Setting up reminders

o   Batch processing and populating mapped fields

o   Queuing and Assignment

 

·         Digital Reader - This is a secondary level of automation alternatively referred as 'Cognitive Automation'. Robots at this stage can perform tasks involving:

o   Machine Learning

o   Pattern or Keyword based recognition which is evolving over time as Robot sees and identifies more patterns / keywords

o   Data processing across variable formats

o   Dynamic queue assignment based on patterns

o   Complex analysis based on continual learning 

 

·         Digital Talker - This is an automation offering which focuses on providing a more interactive experience. Alexa from Amazon, Google Home are very popular examples of this. These robots are also called 'ChatBots' as they perform somewhat similar tasks as the previous classification of Digital Reader'; however have additional text and voice capabilities and are more communication focused. Robots at this stage can perform additional tasks involving:

o   Predictive Analysis

o   Customer Servicing

o   Query Resolution based on pattern or keyword based recognition which is evolving over time as Robot sees and identifies more patterns / keywords

 

·         Digital Thinker - This is the advanced level of automation which is the classic Artificial Intelligence. Artificial Intelligence tools are somewhat comparable to humans in terms of intelligence and have their own IQ. Currently, the IQ of these AI tools is significantly lesser than that of humans. Per studies performed in 2016, IQ of Google's A.I. (47.28) is nearly two times that of Siri (23.94), however a six-year-old child beats both of them when it comes to smartness and thinking capability. An average person's IQ is in range of 85-114.

As the IQ of these applications or tools increase, to a certain point it'll be beneficial for people and once the IQ surpasses that of average human, then we all know what will happen - we all have seen sci-fi moviesJ.

Nonetheless, the Digital thinker can perform below activities in addition to the activities listed for previous categories:

o   Predictive Analysis based on cognitive learning and complex algorithm 

o   Complex Mathematical Analysis

 

 

RPA Benefits

 

RPA_Diagram_1.jpg

Conclusion

Organizations need to be smart enough to understand their IT Landscape, business process steps and identify the correct tasks which can be automated with help of Robots. Although other competitors might be at a higher level of automation, an organization needs to be realistic in its approach and move with Automation stages through a proper strategy and careful planning to reap the benefits of automation.

 

Reference

1.       https://www.cnbc.com/2017/10/02/google-ai-has-almost-twice-the-iq-of-siri-says-study.html

2.       https://en.wikipedia.org/wiki/Robotic_process_automation

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