Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.

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January 24, 2012

Thinking beyond Hyperion Essbase for planning (Part 1)

Guest post by
Hari Ram, Senior Systems Engineer, Infosys

 

Oracle Hyperion Essbase provides the best of multidimensional database capabilities in terms of performance and features. The Essbase lovers and existing users may believe that Essbase is sufficient enough for their planning, budgeting and forecasting requirements. Hence most planning applications still exist on Hyperion Essbase instead of Hyperion Planning - the centralized MS Excel and Web-based planning, budgeting, and forecasting solution from Oracle's Hyperion Suite of Products.

Continue reading " Thinking beyond Hyperion Essbase for planning (Part 1) " »

January 12, 2012

Cloudanomics for Business Intelligence - Part 2

Guest post by
Swati Maskara, Senior Associate Consultant, Infosys

 

In the first part of my blog I talked about economics of using Cloud platform for performing business analytics and its obvious benefits. Through this part I want to bring forth ideas which can help a cloud BI customer as well as service provider maximize the overall benefits out of a cloud setup and reap advantages beyond the obvious ones.

The blog attempts to addresses following questions:

  • How organizations can maximize value derived from a Cloud setup?
  • How the Concerns around Data Security can be addressed?

Continue reading " Cloudanomics for Business Intelligence - Part 2 " »

January 10, 2012

Rejuvenate your CRM Function with Oracle Fusion Customer Relationship Management (Part 1)

Guest post by
Pradeep V Krishnamurthy, Principal Consultant, Infosys

 

During the last three to five years, Oracle CRM and best of breed niche solutions have emerged and expanded to offer broad CRM or CRM related functionality, including Loyalty Management, Campaign Management, Self Services, a 360 Degree of Customer View and others. As many companies continue to expand their CRM functionality to include these trends, we are witnessing significant number of relatively new trends shaping the future of CRM as a key tool with the capability not only to increase sales revenue and significantly influence customer satisfaction, retention and loyalty, but with the potential to change the paradigm under which companies have traditionally interacted and done business with their customers.

In this part of blog, I provide an overview of recent CRM Industry Trends and in the second part, we will provide our Point of View regarding how Oracle Fusion CRM and its capabilities cater to the recent CRM trends.

Oracle Fusion Customer Relationship Management 11g Release 1 includes Sales, Marketing, and Customer Data Management modules. Service, Order Capture, Call Center Modules and Vertical Flavors are expected to be part of the next release.

Continue reading " Rejuvenate your CRM Function with Oracle Fusion Customer Relationship Management (Part 1) " »

November 28, 2011

Exalytics - BI and Big Data Tuned to Perfection

Analytics as we know is all about gaining insights from data to aid effective decision making. However, the vision of delivering fast, interactive, insightful analytics has eluded most of large Enterprises.

Continue reading " Exalytics - BI and Big Data Tuned to Perfection " »

November 18, 2011

Bridging Two Islands: A curious case of Oracle AIA

Guest post by
Vinod Kumar, Consultant, Infosys

 

Telecom sector has been chronically plagued by revenue leakage problems and often seen to be spending the maximum energy and budget on areas around how to not let it happen or in other words having in place an effective Revenue Assurance mechanism. Making it one of the most published area in the industry are the solutions around it yet the clients, be it the newcomers or the old-timers, are often marred by this problem. Not that there are no solution around it but it's the understanding of the solution/product offering and the judicious implementation which makes a solution stand out.

Continue reading " Bridging Two Islands: A curious case of Oracle AIA " »

October 6, 2011

Achieving excellence in BI Support

Guest post by
Neeraj Jha, Lead Consultant, Infosys

 

Some of the challenges that I can think of based on my experience and interaction with colleagues working in BI Support are due to -

  • Business implements changes in enterprise applications and hence the source systems for BI gets modified
  • Change in data archiving and purging
  • End users start writing their own queries for self-use and difference in queries being written by the BI Support team
  • Increment in data size
  • Tuning & Performance needs due to user created queries absorbing capacity
  • Correcting the data in source after seeing wrong data in warehouse through BI System
  • Usage of proper Tools
  • Data security needs as user base increases
  • Upgrade in source system resulting change in source system database structure
  • Continued challenges to build new

Continue reading " Achieving excellence in BI Support " »

October 4, 2011

Leveraging Fusion Business Process Model Methodology in Project Portfolio Management (PPM)

Guest post by
Sandeep Suresh Deshpande, Principal Consultant, Infosys

 

In today's world, business is exposed to a constantly changing environment where organizations face the most challenging situations -

  • Information silos across the value chain
  • Parallel processing amongst distributed systems
  • Mismatched products to support complex end-to-end business processes
  • Complex and long-running projects
  • Real-time project consolidation and budgeting

Oracle has done an extensive internal and external research, took the best practices from Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards, Oracle Siebel and all other acquisitions to come up with a number of industry business process areas with multiple levels of decomposition. These world class business processes can be leveraged to deliver in the complex and challenging environment.

Continue reading " Leveraging Fusion Business Process Model Methodology in Project Portfolio Management (PPM) " »

October 3, 2011

Day 1 at OOW 2011 : The 'Green' and the 'Machines'

Guest post by
Abhishek Sabharwal, Head- Infosys Oracle Innovation Center

 

Finally, we are here again on the helm of one of the biggest IT events of our times, Oracle OpenWorld (OOW) 2011. As the feeling of nostalgia triggers in with everyone beating each other about the number of years they had been participating in the OOW, the registration lines grew bigger and bigger. The weather, the excitement, iphone tunes and bustling traffic remained the same at SFO but the event seems to gets bigger and better, with representations from 120 countries and close to 45000 registrants.  OOW started on a Green note of using minimum paper throughout the event, so no more bulky schedule. All replaced by mobile phone apps, and real time online updates...welcome Social Media and Mobility to the OOW...

Continue reading " Day 1 at OOW 2011 : The 'Green' and the 'Machines' " »

Building the Predictive Enterprise

Guest post by
Peter Stacholy, Industry Principal, Infosys

 

My session at Oracle OpenWorld 2011 - "Innovation in the Staffing Industry with Oracle Real-Time Decisions", will show how to use a new Oracle Tool RTD (Real Time Decisions) to leverage the data already stored in your ERP system to transform your company into a predictive enterprise. We will be using a Staffing Company to illustrate all the points where we want to integrate existing ERP applications with RTD. We will show all of the points where RTD can 'learn' current enterprise behavior and subsequently predict future outcomes or suggest better ways to do things. We will conclude by demonstrating a current integration that we have already built out between PeopleSoft Staffing Front Office and RTD that ranks candidates for open positions using six dimensions that an ordinary search engine cannot evaluate!

Continue reading " Building the Predictive Enterprise " »

September 14, 2011

Four Types of Oracle Business Intelligence Enterprise Edition Users

Guest post by
Steven Stein, Principal Consultant, Infosys

 

I am proud to discuss this year at Oracle OpenWorld something we do as consultants for large organizations. This presentation was originally given during a state government implementation. State government reporting is like doing an implementation for 50 different major companies simultaneously. They all had complex statutory obligations, different legacy tools, and different user communities. The leadership of the implementation team wanted to better understand how OBIEE would be able to schedule reports, handle security for such a massive audience, integrate with their portal and ERP system, and what were the benefits of moving off the old tools such as SQR and Crystal. As our team prepared the presentation and were doing rehearsals, we kept switching from one persona to another, saying that the administrator would do this, and then the end user would see this, and these features would be like what an operational user would see, but a manager would want to see something else. My manager said, "why don't we split up this presentation into segments by four different personas." When we did this, it changed everything and made the whole thing so much clearer.

Continue reading " Four Types of Oracle Business Intelligence Enterprise Edition Users " »

September 5, 2011

Cloudanomics for Business Intelligence

Guest post by
Swati Maskara, Senior Associate Consultant, Infosys

 

The Economics of Cloud Computing is by now well established with its claim to reduce cost, improve efficiency and decrease time consumption when a cloud environment is used by a business.

With respect to Business Intelligence there is a need to understand dynamics of cloud computing for performing business analytics. The article intends to do so by addressing few questions around Cloud computing:

  • How Cloud qualifies as an efficient platform for performing Business analytics?
  • How is Cloud model different from SaaS?
  • How organizations can derive maximum value from a Cloud setup and what are the major challenges?

The article discusses these aspects in detail to bring forth the view point that Cloud model for performing BI is undoubtedly going to restructure and modernize IT within organizations.

Continue reading " Cloudanomics for Business Intelligence " »

August 24, 2011

Can Social Media be the next big lever for Business Intelligence? - Part 3

Guest post by
Karan Chadha, Associate Consultant, Infosys

 

In Part 1 of this blog, I had talked about the immense potential that Social Media data holds for getting transformed into business insights. In Part 2 I moved on to discuss Social Media Intelligence (SMI) tools and the key value adds that they provide to Organizations. I will now move on to the piece that is the most relevant for us; the piece about integrating SMI tools with conventional reporting tools like OBIEE and establishing an integrated reporting environment; an environment which leverages insights from structured enterprise data as well as fluid social data.

Let me touch upon two facets of what is now broadly known as Social BI:

  • Transforming generic insights offered by SMI tools into actionable customer specific insights
  • Richer customer insights by leveraging social data in conjunction with traditional data

Continue reading " Can Social Media be the next big lever for Business Intelligence? - Part 3 " »

August 19, 2011

6 Best Practices to follow in a Business Intelligence Modernization initiative

Business Intelligence space has seen an intense competition in the last few years which has resulted in many niche BI players getting acquired by mega vendors like SAP, Oracle and IBM. This has resulted in a major transformation of BI and EPM roadmaps of these mega vendors. For instance, Oracle's BI/ EPM roadmap does not feature tools like Interactive Reporting, Discoverer etc. Thus, customers of such legacy BI tools can look at modernization of their information delivery as an option to keep up with product vendor's roadmap and de-risk itself. Also, continual innovation in BI space has resulted in several new functionalities that users have been demanding for a long time like Mobile BI, Spatial Analytics and enriched visualizations, to name a few. This also provides a reason for customers to consider BI modernization. But, are you aware what best practices to follow in a Business Intelligence Modernization initiative?

Continue reading " 6 Best Practices to follow in a Business Intelligence Modernization initiative " »

August 8, 2011

Traits of a Green Supply Chain

There are certain attributes of a supply chain based on which the supply chain practices can be designated as Green Supply Chain. This blog is a result of the analysis of green supply chain initiatives of various companies. The blog describes the various innovative steps and business processes which are helping companies to have more aware and environmental friendly operations amd processes, making it more sustainable. These practices and steps indicates the traits of a supply chain being green and environmental friendly.

Continue reading " Traits of a Green Supply Chain " »

June 10, 2011

Mobile BI - The Oracle Way

The suomoto of business intelligence is having access to the right information at the right time. It matters a lot when the decisions are required to be made on the fly - anytime, anywhere. The latest and real time intelligence accelerates right decisions. Mobiles are everywhere, so is the scope for mobile business intelligence!

As per Morgan Stanley's Mobile Internet Report in 2010, there are 5,000 Million plus mobile internet users.  Mobile BI is not necessarily for everyone. The senior or top-level management who need to access information on the move are the prospective customers. The interest is growing. Technology companies understand the importance of making information available on finger tips. All of "Google's" 2011 Strategic Initiatives are 'Mobile'. As per Google, in April 2011, there had been over 3 billion Android apps installed.

Continue reading " Mobile BI - The Oracle Way " »

June 7, 2011

Oracle BI Apps - What are customers interested in?

Guest post by
Rajesh Dhanapal, Lead Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd

 

In the current era the customers are not interested to wait for months and years for BI project implementation. The customers are keen on quick wins rather than implementing the BI solution from scratch by following traditional BI approach. The Oracle BI Apps solution provides head start for the organisation to reach the to-be state quicker with reduced time and effort, and reduced risk.

Continue reading " Oracle BI Apps - What are customers interested in? " »

May 17, 2011

How to access Business Intelligence in Oracle's Fusion Applications

Guest post by
Sourish Chatterjee, Lead Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

In my last blog, Business Intelligence in Oracle's Fusion Applications- Always Available, I had discussed that Fusion application Business Intelligence comprises of the following:

  1. Oracle Transactional BI (OTBI) is real time self service reporting directly off Fusion Apps data. It has pre-packaged content covering major Fusion applications.
  2. Oracle BI Applications (OBIA) is a prepackaged data warehouse enabling historical analysis and cross domain insight.
  3. Specialized Domain specific Analytics include financial statements, sales territory planning and Project Performance built on Essbase technology. White space analysis built on Real Time decisions and Oracle Data Mining Technologies.
  4. BI Publisher reports are also available; these are out of box content within Fusion applications to cater to pixel perfect and highly formatted report requirements.

Let's now see how all the BI Content can be accessed within fusion applications.

Continue reading " How to access Business Intelligence in Oracle's Fusion Applications " »

May 13, 2011

OBIEE 11g Security Architecture Overview - Gateway to Enterprise BI

Guest post by
Harish Ajjarapu, Technology Architect, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

Oracle Business Intelligence Enterprise Edition (OBIEE) is a comprehensive solution platform for enterprise business intelligence, including a scalable and efficient query and analysis server, an ad-hoc query and analysis tool, interactive dashboards, proactive intelligence and alerts, real-time predictive intelligence, and an enterprise reporting engine. Recent release of OBIEE 11g has moved one step ahead in terms of completeness, scalability and integrated the security with Middleware products like Web logic being added to the mix.  Earlier versions of OBIEE (up till 10.1.3.x) while having Object and Data level security, it was often prone to tweaks and workarounds to achieve the Role Based Security using various authorization mechanisms.

In this blog, I hope to discuss the level of scalability Oracle has provided with respect to Object and Data Level Security in OBIEE and highlight the out-of-box Role Based security features of the product.

Continue reading " OBIEE 11g Security Architecture Overview - Gateway to Enterprise BI " »

April 26, 2011

Getting the maximum value from BI Applications

Guest post by
Anand N P N, Consultant - Business Intelligence, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

Oracle BI Applications has been in the market for a long time now and has matured as a packaged solution offering over the years. However, as more and more clients choose to implement BI Applications, the question still is - are they making an informed choice? The second major concern is - Is the implementation leveraging the best features of the OBI Apps?

Continue reading " Getting the maximum value from BI Applications " »

April 1, 2011

Accelerated Approach of BI

Guest post by
Samrat Vangari, Systems Engineer, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

Amidst soaring competition, meeting needs of a customer no more solely define Business. There is an addition "Accelerated Approach" to complete the definition of business. Adaptively, Business Intelligence restraining its familiarity and to curve it upwards, is all set with its comprehensive and Accelerated Approach.

Continue reading " Accelerated Approach of BI " »

March 30, 2011

Top 5 things that can make or break your EPM application integration program

Guest post by
Navpreet Singh, Lead Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

Late 2009 and 2010 witnessed quite a few mergers as economies took a U-turn from the trough of sluggishness.  Now, with gloominess having ostensibly bottomed out, corporate restructuring is likely to regain momentum.  Amidst M&A, the "soft" element of integrating human culture remains paramount during any change management process. These challenges get magnified by the existence of non-uniform standards and discrete IT support systems amongst merging entities.

Continue reading " Top 5 things that can make or break your EPM application integration program " »

March 19, 2011

In-memory computing in Business Intelligence

In-memory computing is no more a new technology or terminology. There is always huge demand for real-time reporting that leverages real-time data and provides improved decision making capability by reporting from transactional and operational systems, minimizing the dependency on IT for reports when analyzing large data volumes. Performance always takes a beating in this process. This is where the in-memory computing comes into picture, promising immediate access to right information. The pace of business depends on how quick a reliable and smart decision is made based on the information available at that moment.

Continue reading " In-memory computing in Business Intelligence " »

March 13, 2011

"Take me home, country roads"- Oracle composes the EPM tune !!

"Oracle Fusion Applications are built using industry standards-based Java middleware, and integrated with business intelligence, not just process automation," - that was Larry Ellison highlighting 'history making' innovations from Oracle stable during this year's OOW.

Continue reading " "Take me home, country roads"- Oracle composes the EPM tune !! " »

February 15, 2011

To B(uild) or to B(uy) - That is the Question

Guest post by
Himanshu Bhardwaj, Consultant - Business Intelligence, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd

 

'Should I do it on my own' or 'should I have someone else do it for me' is a question that mankind has asked itself since time immemorial. This question, commonly put as 'Build vs. Buy' in the IT parlance, has been commonly debated in the Business Intelligence (BI) space as well. From BI's perspective, the Build vs. Buy debate can be discussed in two contexts. One point of view could be to consider home grown made-from-scratch reporting applications as 'Build' and standardized platforms and packages like OBIEE as 'Buy'. The second point of view could be to consider applications developed on tools like OBIEE as 'Build' and prebuilt packages like BI apps as 'Buy'. Since standardized tools/packages have clearly demonstrated their superiority over home grown reporting applications in terms of performance as well as scalability, the first debate is pretty much settled. So, for the purpose of this blog, we will focus on the second point of view that this debate can take.

Continue reading " To B(uild) or to B(uy) - That is the Question " »

February 11, 2011

Advance Planning Command Center - An Executive Approach for Planning Decision

APCC is an executive decision making tool for Planning and recently introduced in market by Oracle. APCC stands for Advance Planning Command Center. APCC is business intelligence-analytical tool and product is based on Oracle Business Intelligence - Enterprise Edition (OBIEE). It provides unified user interface for user analysis in form of Graph and Reports.

Continue reading " Advance Planning Command Center - An Executive Approach for Planning Decision " »

January 19, 2011

Financial Transformation using EPM - Why migrate from 'darling of the masses' Excel to EPM?

Guest post by
Mitul Kumar, Senior Consultant - Business Intelligence/ EPM, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

I was surprised to see a recent client managing its billion dollar Marketing Expense Budgets in Excel spreadsheets. It left me wondering that in an era where Strategic Planning is the key to an organization's long term success, how can the organization let such a business critical function be run using spreadsheets which inject inherent data quality and validation problems into the system. Even from a user perspective, working on these big Excel files is cumbersome, scrolling across thousands of cells, tracking versions, making changes to the calculations manually, toggling between multiple sheets for each cycle which can be as frequent as monthly with a closure window of three days.

The big question is that despite of all the known efficiency related issues with Excel based models, why does it becomes a major change management issue to convince the users to migrate to a better, automated EPM tool which provides better process management, data quality and relevant functionalities based on best practices. The reason is not very hard to find.

Continue reading " Financial Transformation using EPM - Why migrate from 'darling of the masses' Excel to EPM? " »

December 16, 2010

Can Social Media be the next big lever for Business Intelligence? - Part 2

Guest post by
Karan Chadha, Associate Consultant - Business Intelligence, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

In Part 1 of this blog, I had discussed about social media data's immense potential for getting transformed into Business critical insights. I had also argued that the answer to the question about social media being the next big lever for business intelligence is a resounding Yes! However, having said that, it is imperative to understand various challenges encountered en route. In this part, I will focus on:

  • Major challenges encountered by Social Media Intelligence (SMI) tools
  • Some key features offered by Social Media Intelligence (SMI) tools

Continue reading " Can Social Media be the next big lever for Business Intelligence? - Part 2 " »

November 24, 2010

Transportation Business: Measuring your Container Cube Optimization

Guest post by
Aniruddha Suresh Parwekar, Principal Consultant - Business Intelligence, Oracle practice, Enterprise Solutions, Infosys Technologies Ltd.

 

Transportation is one of the key elements of your Supply Chain Strategy. The primary objective of the Supply chain is to deliver a right product in right packaging and right condition to right customer at right time and right Cost. Transportation part of the supply chain can help you with goods delivered in right condition to right customer at right time and right cost. In short, Transportation can make more impact on the cost rather than revenue and bottom-line rather than top line. Hence, while transporting goods; typical objective of any Transportation manager would be to minimize the cost for freight.

Continue reading " Transportation Business: Measuring your Container Cube Optimization " »

November 22, 2010

Am I on the right path for my Social Media Strategy?

Guest post by
Aniruddha Suresh Parwekar, Principal Consultant- Business Intelligence, Oracle practice, Enterprise Solutions, Infosys Technologies Ltd.

 

Most people make haste in getting on to "Social Media" bandwagon. They want to ensure that their organization has presence on all the key social networking portals and also put in a sincere attempt to lead a discussion or two before the initiative gets fizzled out. Why does this happen? If I am a business executive, I would invest only in that activity where I get the biggest or at least some bang for my buck. And I would question, with participation in the social media, am I generating additional sales? Am I able to provide better service to my customers and prospects? Is my company image getting better? Am I generating more Word-of-mouth? Am I engaging prospects and customers on a new idea or co-creation? This is very similar to what many organizations did in late nineties when "e-commerce" was the buzzword and every company thought, mere presence on the net would boost their sales. What went wrong? STRATEGY!!!

Continue reading " Am I on the right path for my Social Media Strategy? " »

November 18, 2010

Master Data Management - Even more critical in light of Cloud Computing

Guest post by
Olivier Penel, Principal Consultant - MDM, Oracle practice, Enterprise Solutions, Infosys Technologies Ltd.

 

MDM (Master Data Management) initiatives should be seen as a way to provide master data 'as a service' across the organization, lines of businesses, channels, countries, etc. The idea is to decouple the management of core data entities (products, customers, locations, etc.) from the business applications (ERPs, CRM, range planning, merchandising, supply chain, e-commerce systems) and to provide those systems with the data they need, at the right time, and in the right context.

The SOA (Service Oriented Architecture) layer aggregates master data from MDM systems, but also transactional data, historical data, or reference data, from internal and external data sources.

Continue reading " Master Data Management - Even more critical in light of Cloud Computing " »

November 17, 2010

Corporate Vision to Employee Goals - Is it integrated in your organization?

Guest post by
Swati Maskara, Associate Consultant, Oracle Business Intelligence practice, Enterprise Solutions, Infosys Technologies Ltd.

 

Setting goals is important only to the extent if their success is monitored and information is critical only to the extent if it facilitates action. Integration between defining, communicating, monitoring and correcting strategic objectives has always been a thirst area for organizations. Every organization has employees asking the same question - "How are my objectives and goals linked to my organization's corporate vision, mission and objectives?".

I recently got a chance to explore OBIEE 11g's new functionality - Oracle Scorecard and Strategy Management - and I was impressed by the features provided. Measuring, communicating and monitoring are the three key words that define the Scorecard functionality in OBIEE 11g. Let us explore how each is performed better using Oracle Scorecard.

Continue reading " Corporate Vision to Employee Goals - Is it integrated in your organization? " »

November 15, 2010

My Top 5 Features of OBIEE 11g

Guest post by
Hemant Uttam Selmokar, Senior Project Manager, Oracle Business Intelligence practice, Enterprise Solutions, Infosys Technologies Ltd.

 

With a lot of publicity around the OBIEE 11gR1 launch, everyone is curious to know what has changed and how it will impact the overall positioning of OBIEE.

Let me tell you that this is really a wonderful product presented by Oracle and it has many new and enhanced features for better analysis, improved visual experience, great charting options and most exceptional feature being the ability to build KPI on the fly. You can read more about the new features in OBIEE 11g here. In this blog, I will be discussing top 5 features (in my opinion) of OBIEE 11g and would be interested to know your views on it.

Continue reading " My Top 5 Features of OBIEE 11g " »

November 12, 2010

Business Challenges in creating an effective EPM platform

Guest Post by
Sanil Kumar Bhaskaran, Consultant, Oracle Business Intelligence practice, Enterprise Solutions, Infosys Technologies Ltd.

 

I do not intend to start this blog enumerating the enormous benefits an enterprise can reap out of an EPM investment. The fact that meager 23 percent of the companies have been able to get higher returns on their equity owing to their EPM initiatives, itself makes us ponder about the underlying challenges in having an effective EPM platform. Let's look at these challenges from the other side of the table - from a Business perspective and not as a System Integrator.

Continue reading " Business Challenges in creating an effective EPM platform " »

November 8, 2010

Looking for the most cost-effective and complete content management platform? Use Oracle Content Management

In today's scenario, organizations are facing many problems in managing content with nearly 80% of the unstructured information, lots of content duplication and spending around 15-20% of the operating revenue in fixing problems that arouse from inappropriate data.

To maximize content management efficiency, improve security and reduce costs, organizations need a comprehensive enterprise content management solution that fits easily with their business processes. Oracle Enterprise Content Management Suite 11g meets these demands delivering the high performance and scalability required to face the challenging enterprise content management environments.

Continue reading " Looking for the most cost-effective and complete content management platform? Use Oracle Content Management " »

October 29, 2010

Build or Buy - Are custom Business Intelligence solutions here to stay?

We are currently in the era of packaged BI solutions that are providing prebuilt metadata for common industry analytics processing. They contain prebuilt dashboards based on industry practices and address various KPIs for an organization. The debate on "Build vs. Buy" is gaining heat and clearly the packaged BI is scoring more. However, even with all these advancements, there is no sign of custom BI solutions getting outdated yet. Are you interested in knowing the reasons?

Continue reading " Build or Buy - Are custom Business Intelligence solutions here to stay? " »

October 22, 2010

Can Social Media be the next big lever for Business Intelligence?

Social media has proliferated at an electric speed and social media platforms have touched millions across the world. More than 8% of the world population is now on Facebook and more than 40 million tweets are made every day on Twitter. Consequentially, social media has made internet a much more collaborative place and the amount of data available on the web space has increased exponentially.

Amidst all these happenings, some folks are sensing a giant value creation opportunity. This opportunity is created on two accounts. One, due to the sheer volume of content getting generated on social media platforms. And, second, potential that this data holds for getting transformed into business critical insights. So, do social media look like being the next big lever for business intelligence? Well, many would say a resounding YES!

Now, based on this background, I will try to touch upon three basic questions:

  • How can transformation of social media data create value for organizations?
  • What differentiates social media data from other sources of data?
  • How can Social Media data be transformed into actionable insights?

Continue reading " Can Social Media be the next big lever for Business Intelligence? " »

October 18, 2010

Business Intelligence in Oracle's Fusion Applications - Always Available!

Consider the following business scenario: A receiving clerk in a warehouse is inspecting and receiving material from a supplier. Quality tests find one attribute just outside the defined acceptance limits. This is a case for acceptance under deviation and a quick decision has to be made if the lot should be accepted under deviation.

The user looks up the open receipt in the application, the details of the receipt including supplier name, Item name, quantity etc show up. Apart from this, in the same transactional screen, the user is also able to see the Supplier Score till last month for the supplier in question. He is also able to see the acceptance status of the last 5 deliveries from the supplier for the item in question. Apart from this he also able to see the on-hand quantity projections for the item for the next week in the same screen. With all the above contextual and instantly available information, within the process flow, the users are able to take a quick decision on this case of acceptance under deviation. The scenario described above would be a reality in Oracle's Fusion applications where Business Intelligence and Analytics would be always available.

Continue reading " Business Intelligence in Oracle's Fusion Applications - Always Available! " »

October 11, 2010

OBIEE 11g - Ensemble of Innovation and Integration

- Gaurav Gupta and Indivar Nayyar

OBIEE 11g was launched in July and the software became GA a couple of months back (in August 2010). This release marks one more step in Oracle EPM consolidated product roadmap. For this release, Oracle has focused on 2 basic tenets: Innovation and Integration.

New innovative features have been incorporated and are backed by strong integration with disparate applications, source systems and Fusion middleware architecture resulting in integrated user interface offering streamlined experience to end users. At Infosys, we have explored 11g's new features and installation and upgrade process and would be detailing them out in a series of blogs on OBIEE 11g. This entry will focus on providing a high level overview of the new functionalities incorporated in OBIEE 11g.

Continue reading " OBIEE 11g - Ensemble of Innovation and Integration " »

September 22, 2010

Effective BI Governance - Helping organizations reap maximum benefits from its BI investments

Business demands much more from IT than simple cost reductions, process & work force automation, and faster turn-around times. They are necessary but not sufficient in the modern day competitive landscape. The modern day systems should provide the users with insights, actionable knowledge which will help them to combat the cut-throat competition. Business Intelligence (BI) is positioned to address these issues. However, it is very important to understand and create an eco-system that fuels the BI investments to deliver the maximum return and minimizes the probability of failure of the same.

Continue reading " Effective BI Governance - Helping organizations reap maximum benefits from its BI investments " »

September 21, 2010

Oracle's promising BI Roadmap - Taking the joy ride together (Part 2) !!

(continued from Part 1)

Oracle BI Applications are pre-built analytic applications compatible with any IT environment, consisting of prebuilt metadata for common industry analytics processing such as Sales, Service, Order Fulfillment, Supply Chain, Financial Analytics, Procurement and Spend and so on.

Continue reading " Oracle's promising BI Roadmap - Taking the joy ride together (Part 2) !! " »

September 16, 2010

Oracle's promising BI Roadmap - Taking the joy ride together (Part 1) !!

The relevance of information is defined by the accuracy, timeliness and efficiency with which it can be leveraged. 'Change' is a constantly happening process that reflects the present and defines the future, overcoming the flaws of the past. A company's legacy applications and technology might be outdated and needs to be modernized to perform and deal with competition.

Continue reading " Oracle's promising BI Roadmap - Taking the joy ride together (Part 1) !! " »

September 14, 2010

How can you manage user expectations while transitioning from existing BI platforms and applications to Oracle BI Fusion Edition?

Managing user expectations is increasingly becoming the key concern of organizations while implementing or upgrading BI software applications and platforms. Goading as well as guiding the users to embrace the change is extremely important for successful implementation of Oracle's BI Fusion platform and its pervasive use within the company. So how can a company manage user expectations and upgrade to Fusion keeping both users and management in sync. Is this really possible?

Continue reading " How can you manage user expectations while transitioning from existing BI platforms and applications to Oracle BI Fusion Edition? " »

September 7, 2010

Financial transformation initiative leveraging Oracle EPM

Financial management is the backbone of all organizations apart from being the most visible function since stakeholders tend to give more prominence to financial parameters while gauzing an organization's performance. Moreover, in the era of globalization where business environment is being strictly monitored by regulators and governed by strict regulations, financial discipline in terms of planning, monitoring and control is a key to survival for all the organizations irrespective of size and spread. In a scenario where majority organizations have their financial models built in silos of Excel spreadsheets which provide limited functionalities around process automation and financial control, it is time where business needs to take a fresh look at transforming the financial systems in terms of planning, consolidation and reporting, or in other words, Enterprise Performance Management (EPM).

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August 27, 2010

How can you make a smart choice by modernizing your existing information delivery?

The constant demand for analytical information, coupled with frequent BI product consolidation has often left organizations wondering if they should retain their existing products and applications or migrate to a new BI/EPM platform. Thus, organizations have a constant pressure to modernize their BI/ EPM tools and technologies at a faster pace while meeting the objective of lowering costs. Does this scenario resonate with you?

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Is "On-Time Delivery" Just a Promise or a Process to Gain Competitive Advantage?

Over the years, transportation remains one of the top five expenditures for Hi-Tech manufacturers, Retailers and Distributors. As Hi-Tech manufacturers strive to be competitively responsive to the marketplace demands in order to leverage the economic growth, and be a step ahead of their competitors, gaining control over pace and the cost of the transportation activity becomes imperative. As per leading industry analyst firm "A 5% reduction in transportation cost has the same P&L impact as a 5-30% increase in sales".

Continue reading " Is "On-Time Delivery" Just a Promise or a Process to Gain Competitive Advantage? " »

August 19, 2010

Have you got the ROI on Oracle BI?

Few weeks back, I witnessed a great debate on significance of measuring ROI on BI projects. There were opposing views being expressed where some argued that measuring ROI may not be possible for every BI project, while others said that establishing ROI is both possible and essential to measure the success of the project. According to me, in majority of cases, it is possible to measure and realize the ROI on the BI projects over a period of time. The ROI could come in different ways viz. through greater agility to respond to market demands resulting in greater revenue or by increasing operational efficiencies or by prevention of future loss through compliance related BI projects and so on.

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July 12, 2010

Higher Education and BI Implementation Challenges

Higher education is a level post completion of school, and encompasses but not limited to universities, colleges, professional certifications and vocational courses.Higher education industry is unique and often cannot be assessed with conventional marketplace theories. This uniqueness stems from expectations on education like solving socio-economic problems, political demand to expand its reach while reducing financial burden on students, to try and be 'non-profit' and also to be the foundation of a nation's growth. In recent times we see this complex and diverse industry having entrants from 'for profit' institutions who have increased the competition to attract the best feed in terms of students and academia alike, to obtain grants from corporate and government bodies and are in search of enablers to cut cost and increase their revenue.

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June 13, 2010

Self-Service BI to Custom-made Reports - The Pendulum still swings!

Since the advent of data warehousing and business intelligence, the focus has always been to empower the line-of-business personnel with groundbreaking BI systems which will create intelligence with no or minimal IT intervention. Unfortunately, though we have been exposed to different ways and means of achieving it - starting from overtly cautious implementations to BI teams going overboard promising 'full automation' in no time, we are yet to experience systems with enough firepower to render IT non invasive.

Continue reading " Self-Service BI to Custom-made Reports - The Pendulum still swings! " »

June 7, 2010

Fusing BI and EPM: Following the next gen BI roadmap

Enterprise Performance Management and Business Intelligence nearly always overlapped but never quite went hand in hand. Oracle has taken a step towards this goal as is evident from its unveiling of the Oracle EPM - Fusion Edition. Heart of EPM fusion is a common platform integrating Hyperion suite for planning and managing corporate performance with OBIEE, predominantly a reporting and analysis toolset with process management as the center of attention. Let's try to explore on how organizations need to decide on the right technologies for the right needs for EPM/BI applications to achieve operational and management excellence.

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May 27, 2010

Oracle EPM: Moving from operational excellence to management excellence

Business Intelligence is not just gathering information, but providing the right information at the right time to make the right decisions is an old definition. The latest technology trends are an output of fusion, integration and collaboration of multiple technologies working hand in hand. Business Intelligence would provide decisions to the right people and enables right information to be leveraged by an insight driven action or event.

The current situation in many organizations is Business Intelligence and Management Processes are in silos in their respective areas. Business Intelligence should no longer be restricted to creating standalone reports but should drive business processes, whether that is driving the actions of front-line users, or seamlessly linked into operational workflow through dashboards and portals. Market leaders identify the need of analytics to improve their management processes. Managers track their actions and performance to improve further with alignment to the organizational goals. Performance management is becoming a part of the business intelligence equation at a rapid pace. 

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May 4, 2010

Regulatory Compliance in Finance and BI (part 2)

The previous blog entry on this topic provided an introduction to the realm of compliance and some of the key metrics with respect to BI. Click here to access the previous blog entry.

In this part, let us dwell on the importance of the data to be measured, extraction of such data and the standard KPIs for compliance.

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April 6, 2010

EPM edge

Today most or nearly all of the organizations with a vision to stay ahead of the competition have industry specific ERP suite implemented. ERP packages and the best practices which packages bring in lead to an increased level of operational efficiency; this increased operational efficiency forms the very basis of a level playing field for various players in the industry, where each player is able to run on similar operational efficiency.

In my opinion amongst various players in an industry who have vision to be ahead of the rest and are able to extract operational efficiency from their respective ERP packages- it would be very difficult to establish a clear differentiation between them.

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March 2, 2010

Oracle BI on the move

Few days back after watching the launch of iPad by Steve Jobs, my thoughts just went 15 years back when mobile phones were a novelty and few could have imagined then that they would become so ubiquitous in just a decade.  iPhone was a landmark in what seems to be the dawn of the age of mobile digital convergence.  This obviously forebodes that we have a very exciting future as digital consumers.

We all know that the success of iPhone came from its positioning on rich user experience. And the iPad promises to enrich it further. It has a tremendous potential to take Visual BI to the next level with use of multi-touch capabilities. Oracle has taken a step by delivering the business intelligence on iPhone through Oracle Business Indicators. Oracle Business Indicators accesses pre-built reports that are delivered in Oracle Business Intelligence (BI) Applications, and include financial, human resources, supply chain, and customer relationship management analytics.

One of the interesting features is that, upon opening the reports in the catalog, you can zoom in and out of report details using the mobile platform’s multi-touch (or “pinch”) technology. You can double-tap to zoom in or zoom out of the data. One can turn the iPhone 90 degrees for a wider view of the data or chart. When you forward a report, Oracle Business Indicators sends an email that contains a link to the report that when clicked, launches the report in a Web browser. The recipient does not have to be an Oracle Business Indicators user to view the report.

I believe this is just the beginning. With advent of iPad, with its 9.7” displays, mobile Business Intelligence apps would become really appealing. Mobile apps can be developed on iPad which enable what-if analysis for business scenarios. Integrating Oracle Business Indicators with Oracle Fusion Middleware will give capabilities to get answers to real-time business questions on their multi-touch iPad screens. One wish I have is that the BI tools should have the capability of dynamic bubble charts made famous by Hans Rosling. The moment we expand our horizons for application of business intelligence, we see that it can move in to much wider realm, from the current focus on business data to any kind of data which can be presented to the new age digital consumers. And it is already happening with the kind of fancy apps you have with iPhone. The tablets of the future would be the real playgrounds for evolution of Mobile and Visual BI.

January 14, 2010

Data Federation – A potent substitute of Data Warehouse?

From my past experiences, I have observed that we often build a data warehouse as a way of integrating multiple sources of data to gain effective business intelligence. This is both time and resource consuming and also can potentially disrupt the IT roadmap of an organization if not handled with utmost maturity.

In this rapidly changing world of technology, new paradigms have evolved which have the possibility of simplifying the process of aggregation of multiple sources. One such technology which I found very exciting is Data Federation technology which is also known as Information-as-a-service, Data Virtualization or EII(Enterprise Information Integration).

Heart of this technology is a “virtual database” or a Federated Database as was defined by McLeod and Heimbigner long back in 1985. Simply speaking, a virtual database is storage of data definitions and not the data itself. The virtual database will have information about the location of the data.When a single call is made to a virtual database, the technology ensures multiple calls to underlying databases and is also responsible for meaningfully aggregating the returned result sets.

Primary benefit of the above approach is that data need not be moved from the source systems for analysis.It also saves the cost of building and maintaining a permanent warehouse.  Since data is not being moved, this enables quick and real time data delivery. 

The biggest challenge that needs to be handled for such a system to deliver what it promises is the heterogeneity of the DBMS giving rise to naming, schema, domain, model conflicts. These can be  typically handled by designing multiple stacked-up schemas which accurately translates
the data model,as visible to the user, to actual data models of the component DBMS.  

Areas where this technology will have ready acceptance are the organization’s divisions (like fraud detection units) which heavily rely on real time intelligence from disparate systems to drive business. Data Architects may also find this approach very efficient for maintaining master dimensions which are typically time consuming at an enterprise level.

Vendors like Oracle, SAS, Informatica etc have already lined up extremely comprehensive solutions in the market. Now it’s on the Consultant and Architect community to go out there and propose solutions which are truly ‘out of the box’!  

Last but not the least, what is the experts’ take on this?
Talking to some of the data warehousing connoisseurs, I felt people are divided on the appropriateness of this approach of replacing a data warehouse with federated architecture. Weighing in the pros and cons, I can safely conclude that at this point of industry maturity, this approach definitely merits an augmentation to a traditional data warehouse but we need to wait and watch how best it evolves to become the mainstream.

October 23, 2009

Regulatory Compliance in Finance and BI

More financial organizations are looking to BI to address their regulatory compliance needs. After the current recessionary trends, many organizations realize the immediate need for a BI infrastructure in compliance area to measure the overall compliance effectiveness of their organizations. In this blog, we will try to analyze if such a requirement can be handled in BI and what would be the way to handle this efficiently.

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October 8, 2009

MDM strategy :Do you have one?

There are no second thoughts in implementing a data governance program to manage your master data. Though there are various definitions for data governance – they boil down to defining processes and policies for accessing data and adhering to them using technology and orchestration of people involved.

Continue reading " MDM strategy :Do you have one? " »

October 5, 2009

Enterprise performance Management :Lever to drive growth and operational excellence

 Like many of us, I too had heard about EPM being a driver of growth and operational excellence. The catch for me then was ‘how’ can or how are organizations achieving these results.

Continue reading " Enterprise performance Management :Lever to drive growth and operational excellence " »

September 30, 2009

Addressing Enterprise Information Challenges through Effective Master Data Management

Information grows exponentially in most enterprises. The need to analyze and interpret this information is essential to be able to meet business objectives.

Continue reading " Addressing Enterprise Information Challenges through Effective Master Data Management " »

September 8, 2009

Pitfalls to be Avoided in Business Intelligence Implementations -Part 2

Based on the interest developed from my earlier blog on :

 Pitfalls to be Avoided in Business Intelligence Implementations at http://www.infosysblogs.com/oracle/2009/07/pitfalls_to_be_avoided_in_busi.html#more , and call for more to share around this, I would like to extend it based on my own experience of working on BI projects and discussion with colleagues on problem faced.

Continue reading " Pitfalls to be Avoided in Business Intelligence Implementations -Part 2 " »

July 10, 2009

Pitfalls to be Avoided in Business Intelligence Implementations

All of us who are interested in Business intelligence must have heard of, or had been part of success stories of Business Intelligence Implementations while some of us has also been part of / heard of / tasted business intelligence failures. In this blog I would like to discuss on some of the common pitfalls which if best avoided will translate all business intelligence project to success stories.


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June 20, 2009

BI : Need of Mid and Small Manufacturing Companies too

In continuation of my earlier post : http://www.infosysblogs.com/oracle/2009/06/business_intelligence_serving_1.html .I would like to emphasize on BI needs by mid and small sized companies too.

Continue reading " BI : Need of Mid and Small Manufacturing Companies too " »

June 16, 2009

How to achieve a functional and effective BI service line for a Telecom Service Provider?

Based on the interest generated  by my earlier blog  on BI needs for a Telecom Operator http://www.infosysblogs.com/oracle/2009/04/an_insight_into_the_business_intelligence_needs_for_a_telecoms_operator.html#more 

that I had written a few weeks back, I would want to take my view point a step forward. In my earlier blog I had mainly discussed about the possible stacks or spaces within a telecom operators landscape that needs a strong and well defined BI strategy.
In this blog I would want to discuss on some important architectural and functional tenets within which a Telecom players’ Business Intelligence roadmap should be architected and constructed, in order to derive maximum mileage.

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June 15, 2009

Business Intelligence Serving Manufacturing Industry

In the current recession hit market, Manufacturing is one of the industries that is facing global competition that it has never experienced. Reductions in profit margins, Increase in raw material cost along with government regulations demand more innovative ways to look on to Optimize resources, gain productivity, minimize investment.

Continue reading " Business Intelligence Serving Manufacturing Industry " »

May 19, 2009

Business Intelligence Serving Manufacturing Industry

In the current recession hit market, Manufacturing is one of the industries that is facing global competition that it has never experienced. Reductions in profit margins, increase in raw material cost along with government regulations demand more innovative ways to optimize resources, gain productivity and minimize investment.

Continue reading " Business Intelligence Serving Manufacturing Industry " »

May 11, 2009

Real Time Business Intelligence

Traditional BI deployments result in a time lag between the time data is entered in a transactional system and the time at which this data is available to the analytical systems for reporting & analysis. This time lag is dependent on the data extraction process (ETL) to extract, transform & load the data warehouse, aggregate and present the data in the form of reports, dashboards and alerts to the end user. The architecture of the BI platform deployed and the business requirements of an organization mandate the schedule of data extraction processes. For a typical manufacturing organization having an ERP system, to capture transactional data the ETL processes are generally scheduled to run on a fortnightly, weekly or daily basis. The complexity of the KPI’s measured through the reports governs the time spent on data aggregation and presentation.

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April 28, 2009

An Insight into the Business Intelligence Needs of a Telecoms Operator

Telecoms and Media is possibly a very unique space where the customer is latched on with the service provider on an almost 24/7 basis by using its services, offerings and products. With this behavior the customer actually provides a pool of information about his day to day life, the people he maintains contacts with, the places he visits and the contents he loves getting entertained with. With this amount of detail a Telco operator can actually create a near perfect profile of all its customers using the network. I would want to believe that this amount of customer information is possibly not available with any other service or product provider in any other industry vertical. If there is I would like to hear about it

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March 27, 2009

To ETL or to EL-T: that is the question

Between ETL and EL-T apart from the superficial difference in the positions of the letters L and T there lies a deeper difference in the very philosophy of how data integration is performed in each of these patterns. Before we get into the technical differences and relative benefits let me first lay down the two philosophies of data integration

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March 18, 2009

Recession and Oracle Business Intelligence

Recession appears to be all around us. In these difficult economic times companies generally tend to put off investments in Business Intelligence(BI). However it is in a downturn that resources such as technology and manpower are available at very competitive prices. When the economy rebounds, companies that were not able to take advantage of this will in all probability see that  resources are no longer available at the prices they were during the downturn or in some cases not available at all !

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February 20, 2009

Appliance Data warehouses: Is this where we are headed?

“In computing, a data warehouse appliance consists of an integrated set of servers, storage, operating system(s), DBMS and software specifically pre-installed and pre-optimized for data warehousing (DW).” – Wikipedia.

For the datawarehouse fraternity Appliance Datawarehouse vendors are basically the Teradatas and the Netezzas of the world who primarily load their proprietary RDBMS software on massive parallel processing (MPP) servers in order to get the necessary scale and the speed


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February 17, 2009

Speed to Market - Using historical data

The other aspect of successful design is effective usage of historical data. Recall the fact that only 30% of new products launched succeed. Effort that would have gone into the other 70% of the failed product will prove useful in the new initiative.

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January 9, 2009

Year 2009 and Oracle Business Intelligence

With the dawning of the year 2009, the Business Intelligence pundits have started making their predictions on how the BI space will look like in this new year, especially in the given economic climate. I have read through a lot of such predictions and outlooks in most of the leading websites and analyst reviews. One theme is where most agree and that is better use of the platform and trying to tap into hidden capabilities of the existing BI platforms in order to get an insight into the organization’s bottom line and spent. I had as well highlight on the same in my last blog that BI is going to be a key enterprise instrument to stay afloat in the changed business scenario.
Keeping the current situation in mind we would like to wonder on what would be Oracle’s game plan in 2009. Based on my close interaction with this technology and Oracle as an organization during the last one year, I see Oracle playing the BI game in four to five broad areas

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November 23, 2008

Business Intelligence and the Economic Gloom: A Perspective

With the economic meltdown of the financial world and a severe downturn and meltdown in the Automobile and Retail sectors we are possibly headed for tough times ahead.

With the global economy being so intertwined there is no sector or industry vertical that is immune to this crisis.

Continue reading " Business Intelligence and the Economic Gloom: A Perspective " »

September 18, 2008

New Generation Business Intelligence

A few years back, I was working with the Campaign Management department of our client. The client was a leading mobile operator in Western Europe. Over a period of time we noticed that the success rates of the campaigns was gradually dipping, because of what was called as ‘mistargetng’. What it meant was that in many of the cases the sales representatives suggested services/products which the customer was already subscribed to. Such situations resulted in a waste of resources, time and money leave alone lack of credibility of the marketing department of the company.

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September 8, 2008

How to make more money with customer information

Proliferating customer touch points has increased complexities in understanding the customer relationship. Increased globalization of businesses and its customers / consumers has put stress on ensuring apt customer experience. Businesses are facing new customer acquistion very difficult, specially in matured markets - turning their focus to sustain existing customer base and increase potential.

 

 

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August 14, 2008

Age of packaged BI and analytics – Should you embark on this journey? Part1

Historians used two approaches to apply the past to the future: reasoning by analogy and projection of trends. The 1970’s saw the emergence of ERP systems in the form of Inventory Control Packages and Manufacturing Resources Planning (MRP II). Then came the integration of Finance, which was followed by the integration of various functional areas like Customer relationship, HR etc.

The evolution of Business Intelligence traces a trajectory similar to this. From a time of specialized tools and long multi-year customized solutions, we are seeing a convergence of enterprise applications, Data warehouse tools and analytic solutions. This is reinforced even further by the takeover and consolidation of BI vendors leaving few large players with capabilities across the value chain.

  ‘No one can whistle a symphony. It takes a whole orchestra to play it.’  ~H.E. Luccock

Continue reading " Age of packaged BI and analytics – Should you embark on this journey? Part1 " »

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