Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.

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March 4, 2011

Need to Avoid Web Asset Proliferation? Oracle Portal and other Oracle Products can help you Rationalization Web Assets

Guest post by
Ravisankar Nagavarapu, Technology Lead, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

In today's world most of the organizations are going for complex integrations of heterogeneous contents on their websites. This is resulting in scattered web content and scattered information is very difficult to manage and maintain.

Oracle Service Oriented Architecture (SOA) and Oracle Portal Life cycle management make it easy for the developers/organizations to bring heterogeneous content from different web assets on to a single platform. The open nature of the architecture and the standards provided by the tools help organizations to plan their future for rationalized web assets.

Continue reading " Need to Avoid Web Asset Proliferation? Oracle Portal and other Oracle Products can help you Rationalization Web Assets " »

February 10, 2011

Who holds the key to success in ERP led business transformation programs

Many analysis has been done and many artifacts written about the success of the ERP projects but the question which primarily remains unanswered and less explored is who holds the key to success of the program.

Continue reading " Who holds the key to success in ERP led business transformation programs " »

November 8, 2010

Looking for the most cost-effective and complete content management platform? Use Oracle Content Management

In today's scenario, organizations are facing many problems in managing content with nearly 80% of the unstructured information, lots of content duplication and spending around 15-20% of the operating revenue in fixing problems that arouse from inappropriate data.

To maximize content management efficiency, improve security and reduce costs, organizations need a comprehensive enterprise content management solution that fits easily with their business processes. Oracle Enterprise Content Management Suite 11g meets these demands delivering the high performance and scalability required to face the challenging enterprise content management environments.

Continue reading " Looking for the most cost-effective and complete content management platform? Use Oracle Content Management " »

November 3, 2010

Managing Change in a Single Instance ERP Environment

How often do organizations feel that managing change on a single global instance is a nightmare? Although a single global instance has a lot of benefits compared to multi instance installations managing change is probably the biggest challenge on a single instance environment. The complexity of the environment also adds to this challenge.

Continue reading " Managing Change in a Single Instance ERP Environment " »

October 11, 2010

Need to change your policies and intimate your customers instantly? Use Oracle Policy Automation!!!

Policies keep changing at turbulent pace in most public and private sector organizations. In such a case, it becomes very important to continuously update policies, in particular those impacting decision making and funds disbursement in order to avoid the risk and cost of non compliance.

Continue reading " Need to change your policies and intimate your customers instantly? Use Oracle Policy Automation!!! " »

September 18, 2010

Oracle CEO Larry Ellison's Top 10 Priorities At Oracle Open World

In reference to the note Global CIO: Larry Ellison's Top 10 Priorities At Oracle Open World (http://www.informationweek.com/news/global-cio/interviews/showArticle.jhtml?articleID=227400524&itc=ref-true), The most-compelling element of the entire 5-day mega-show of oracle open world will be the public comments of CEO Larry Ellison in his key note. While Ellison always draws a huge crowd and frequently enjoys playing to those crowds with some intentionally provocative comments, the showmanship angle of his presentations is vastly overstated.

Some of the Top 10 strategic issues that Ellison will focus on in is public comments at Oracle Open World

Continue reading " Oracle CEO Larry Ellison's Top 10 Priorities At Oracle Open World " »

September 15, 2010

Is IT an 'enabler' or 'creator' of Business Value?

Recently I attended a debate on 'Is IT an enabler or creator of Business Value'.  I went in to the hall with a mindset that IT is enabler for Business value, the reason may be my background on working in a construction industry where one of the main reasons to use IT is to track material availability or to get a top management view of the happenings in a project from head office located across the globe or to get a MIS reports within seconds on any areas of review.

Continue reading " Is IT an 'enabler' or 'creator' of Business Value? " »

April 26, 2010

Emerging trends in ERP for Banking Industry - Establish an Accounting Centre of Excellence with Oracle R12

Globalization has become inevitable in the current economic scenario. Banks need to expand their horizons and establish footprints in multiple geographies to cope up with the changes in the market and retain a competitive edge.  This trend has been compelling banks to revisit their Business Models and strategies to sustain growth and profitability.

Such Industry/ market factors and Management's vision play a crucial role in the determination of the Bank's organic and inorganic growth strategies, that in-turn necessitate changes to the business model and the systems supporting the same.

 

Think Globally -Need for Centralization or Consolidation of functions /processes

Banks need to think and act globally to remain competitive: They need to lower cost and improve performance by business consolidation, realize economies of scale, establish shared service center etc

 

What is Accounting Center of Excellence (ACE)?

Centralizing and consolidating accounting functions like invoicing, collections, period close at a central place on behalf of global entities within a banking organization is Accounting center of excellence. It is different from Shared Service center in the sense that it would be a cost center which would drive the common accounting and finance activities for all the entities within an organization

 

Objectives of ACE

a)      Meet diverse accounting and functional requirements from a global center

b)      Simplify financial operations

c)      Streamline Financial close processes

d)     Lower the cost of accounting and finance functions

e)      Streamline MIS and reporting

Continue reading " Emerging trends in ERP for Banking Industry - Establish an Accounting Centre of Excellence with Oracle R12 " »

June 30, 2009

Shared Services..do they really help to meet business objectives!!!

In the environment where the budgets for CIO’s offices are continuously declining (after all who wants to own ‘yet another fancy and heavy on features application software’ that requires a significant investment and without no surety of  ROI) the businesses are left with two options:

Continue reading " Shared Services..do they really help to meet business objectives!!! " »

June 16, 2009

IT Outsourcing - Recession Survival Kit - Series I

Everybody is talking about it.. Decision makers are contemplating either to invest for growth now or to cut costs to maintain margins.. or do both. well.. am sure people know that these are easier said than done. there are too many theories, hypothesis, advices, opinions and the latest in the list.. 'management books'... trying to use all possible ways of the current situation to make themselves heard.. but what is heartening is that there is good amount of truth and reality in all of these.. as they are directly from their heart.. they have felt it, experienced it and living with it.


Continue reading " IT Outsourcing - Recession Survival Kit - Series I " »

May 20, 2009

IT Shared Services - Will Governance be overlooked?

Governance, described by Oxford as 'an act of governing', is one important and essential element of any engagement. An engagement will be between two (or more) parties contractually obligated for its success and governance is a means to ensure it happens. Typically there will be, and preferably so, a three level governance structure governing the operational, tactical and strategic aspects of the engagement. Based on the level in the structure, multiple levels of people will be involved from the parties contracted.

In the traditional engagement models, where the customer has a dedicated IT team from the service provider, servicing his needs on projects or for support & maintenance, there will be a well defined Governance structure and mechanism overseeing the operations with periodic reviews on the progress. Now the question is will this setup be available for the shared services delivery model too??

Continue reading " IT Shared Services - Will Governance be overlooked? " »

April 13, 2009

Shared Service Process in Payable- Road Towards continuous Improvements

IT Shared service offer the potential for significant cost savings through economies of scale,process improvements and standardization. Shared services can help companies reduce costs through greater efficiency

In Oracle world, using shared service process coupled with new features of release 12i, organization can now increase their flexibility and responsiveness to market especially by automating processes and streamlining administrative functions apart from reducing overall costs

Lets explore now, what road Oracle has provided to help organizations to move towards continuous improvements and reduce overall cost in current economic meltdown.

Continue reading " Shared Service Process in Payable- Road Towards continuous Improvements " »

March 19, 2009

Exclusivity - Is it still relevant?

Websters defines 'Exclusivity' as something in the state of being exclusive.. simply put 'Truly yours only'. During the initial days of the Outsourcing wave, customers insisted on consultants working only for them and paid on the number of people working for them exclusively. Down the line, customers have matured on the outsourcing concept and offshoring work to the so-called low cost countries became norm. Customers were focussing on the work getting done for them by the carefully chosen skilled resources thereby reducing the weightage given to the individual's performance.. Monitoring their work was becoming an overhead. Then came the new wave of 'Managed Services' - where the service provider owned the end-to-end delivery of services upon agreed service levels with the customer. Even in this model, the exclusivity continued to exist.. Customers, who could afford, went for an exclusive location or development center for the teams working only for them with high security requirements.

Continue reading " Exclusivity - Is it still relevant? " »

March 12, 2009

IT Shared Services - Does it bring gains after braving the pains?

In very simple terms, IT Shared services are consolidated IT functions that are delivered over a shared infrastructure.  Some of the key benefits that are achieved through shared services are:

  • Lower TCO for customer and provider
  • Higher levels of productivity and increased efficiency
  • Wider service coverage in terms of domain, technology and service availability hours
  • Higher probability of meeting SLA targets
  • Capability to structure the Ticket Based Pricing or Pay Per Use pricing options
  • Lower setup time required to integrate a new customer
  • Higher agility to ramp up and rampdown the team size based on customer needs
  • Better alignment for catering to small size outsourcing opportunities

Needless to say that none of these benefits accrue without facing the challenges head on. I recall the ones that I had faced while consolidating the IT services of a large program in my previous organization.  Broadly I would divide them in 5 categories

  1. Service Provider people
  2. Service Provider Infrastructure
  3. Customer People
  4. Customer Infrastructure
  5. Service Governance and Reporting
Currently we at ES-MCOE are in the middle of the transformation that’s being generated  through the implementation of ‘Global Support Center’, a shared services offering from ES.  I invite the experts to share  their experiences with the Shared Services. What were/are the challenges, how did one overcome them...let’s hear the stories of finally achieving the “ gains after braving the pains of setting up IT shared Services”.

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