The success rates of CRM implementation have been reported low traditionally. Various studies attribute the reason to various factors like user adoptability, system adaptability, high TCO etc. Should I take the liberty of saying that marketing and sales users (next to warehouse users) would be ranked first in discarding a system which is not easy to use and fit the requirements. So, Is Fusion ready for sales and marketing users? Let us have a look at the features which marketing and sales users would go gala about it.