Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.

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October 15, 2014

Enterprise On-the-Go: Siebel Mobile Improves the Way We Work

Customers today live in an ever-changing and mobile-centric world. Organizations need to equip their employees with appropriate technology solutions to realize their potential and get better insights. 'Enterprise on the Go' mobile CRM untethers employees from their desks, liberating them to spend more time to serve their customers.

Continue reading " Enterprise On-the-Go: Siebel Mobile Improves the Way We Work " »

September 28, 2014

Lower TCO and Cloud enable your applications using 'Application as a Service' offering from Infosys

Take a sampling of recent IT strategy discussions, the topic of 'Leveraging the Cloud' will feature prominently. A vast majority of the newer applications are built exclusively for the cloud. Does that mean all the existing application landscape and infrastructure is excluded from the deriving the benefits of the cloud? The answer thankfully is a resounding 'No'.

Continue reading " Lower TCO and Cloud enable your applications using 'Application as a Service' offering from Infosys " »

September 26, 2014

Oracle Life Sciences portal - 'Go - Mobile' using Responsive Web Design

Increasing number of life sciences application users are shifting to mobile devices, as they need precise, updated, personalized and easily accessible information for doing their day-to-day work. As part of its offerings for the life sciences industry vertical, Oracle provides a rich suite of products ranging from eClinical applications, Operational Planning, Tracking and Management solutions to Clinical data ware housing and Pharma co-vigilance applications. With very few of them available on mobile devices, most of these applications are desktop applications having point-to-point integrations amongst them. 

Continue reading " Oracle Life Sciences portal - 'Go - Mobile' using Responsive Web Design " »

Oracle Social Network: Impact on a Sales Organizations

In the digital age, not a single day passes by without checking some social platform or the other; for professional growth or personal needs or just for information exchange. Social networks have increased the speed of communication and extended the reach of an individual. Social network have brought in vast pools of knowledge to the disposal of individuals by exchange of ideas & experiences. 

Continue reading " Oracle Social Network: Impact on a Sales Organizations " »

September 24, 2014

Marketing in the Connected Consumer Age - Are you meeting customer expectations?

Stakes are high for brands to meet the expectations of today's digitally connected customers.  Customers are in control.  They know what they want and they know that brands are 100% focused on getting them to engage, interact and purchase... repeatedly.

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Utility workforce transformation - Need for smarter Field Service Management (FSM)

Need for "Smarter' FSM

In a typical Utility; there are multiple lines of business that require the field work force to handle the various business problems. The business problems are addressed through an effective back office work management and field force systems as illustrated in Figure 1. The field force systems or field mobility becomes the frontline for the utility on a day to day basis in resolving the issues. The line of business and nature of work will influence the application platform and hardware choices for field mobility as illustrated in Figure 2.


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Continue reading " Utility workforce transformation - Need for smarter Field Service Management (FSM) " »

September 23, 2014

Siebel CRM Service Experience Platform Solution to Fast-Track Entry into the Service Business

Field Service scheduling for equipment manufacturers can be very complex. It includes technician skill levels, ability to serve maximum number of customers in a day, ensuring spare parts are made available from the nearest service logistics warehouse, geographic spread of customers and a host of other parameters. Add to this the additional complexity of priority based re-scheduling of service requests due to sudden breakdown maintenance at your customer location.

If you are looking for ways to overcome the above challenges please join us for the session in OOW 2014 per the details below

Session ID: CON6504

Session Title: Siebel CRM Service Experience Platform Solution to Fast-Track Entry into the Service Business

Venue / Room: Moscone West - 2007

Date and Time: 10/1/14, 12:45 - 13:30


This blog is posted on behalf of Sireesh Nidumukkala, Senior Technology Architect, Infosys.

September 22, 2014

Enhancing Sales Effectiveness and Customer Experience in High Tech Industry

In a world of relentless competition, differentiation is the key to sell your products and services, thus increasing the revenue and the profitability. The problem to differentiate tangibly is accentuated in the high-tech industry where companies manage multi-vendor supply chains, face ever shortening product life cycles, have to grapple with a complex CPQ function due to complexities around bundling of products, services and software, indulge in frequent product innovations and orchestrate complex multi-channel distribution. With so much focus on business operations and fulfillment, it is very easy to lose sight on rising expectations and changing needs of customers, channel partners and lose overall sales effectiveness.

Continue reading " Enhancing Sales Effectiveness and Customer Experience in High Tech Industry " »

September 18, 2014

Upgrading to Oracle Hyperion 11.1.2.2 for a Very Large EPM Landscape

Upgrading from a stable Oracle Hyperion EPM solution to a newer version is always a critical challenge for any client, as it can have a direct impact on an organization's ability to report externally in a timely manner. Some of the key influencing factors for a Hyperion Upgrade are

        Need for Continued support and additional features like better and intuitive user interface

        Existing Paint Points or Performance Issues

        Leveraging available landscape in a better

        Discontinued product impact of older version and going along future direction from Oracle

        Possible avenues to accelerate close cycle and improve the budgeting and planning process

 

Continue reading " Upgrading to Oracle Hyperion 11.1.2.2 for a Very Large EPM Landscape " »

September 15, 2014

How Analytics Enables Strategic HR

HR analytics has become a core function of HR departments. HR leaders and managers have become increasingly interested in using data to diagnose organizational problems, understand key drivers of performance, and track the progress and return of HR initiatives. The availability of data and technology has made it possible for HR to develop a deeper understanding of workforce and to lead organizations in adopting the discipline of linking talent with business strategy and execution. In this session, Oracle customers describe how they use Oracle Human Resources Analytics to spot human capital trends and issues and to drive better insights into the HR function, employee retention, and leadership development.

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Reports - Consolidate, Innovate, Validate

Customer Experience tools including CRM are being touted as next gen ERP and not without a reason. Managers are now able to get in-depth and actionable analysis of customers and their preferences, and analytics have been a big enabler. The amount of information that any application can store today is virtually limitless. To make sense of this information and get actionable insights is what makes an Analytical tool so important. And when you get world class analytics along with CRM with industry best practices built in, it's a game changer.

Continue reading " Reports - Consolidate, Innovate, Validate " »

September 12, 2014

Infosys invites you to Oracle Open World 2014

On behalf of Infosys, I am pleased to invite you to join us at Oracle OpenWorld 2014, which will be held from September 28 to October 2 in San Francisco.
As one of the first two Oracle Diamond-level partners, Infosys has always been a leading participant in this esteemed industry event. This year, we bring you a keynote address by our CEO Dr. Vishal Sikka, and over 20 sessions across trending topics. Watch this video where I give you some highlights of our participation.

I invite you to connect with our experts and learn how you can maximize value from Oracle technologies.


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