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December 7, 2015

Carrier Collaboration using OTM Portal

 

The transportation of every shipment requires collaboration with carriers. Carrier collaboration can be achieved in various ways with Oracle Transportation Management (OTM):

  1. Communicating through EDI with carriers that have EDI transmission capabilities

  2. Email and fax-based communication

  3. Offline communication on phone followed by manual entry of response into the system

  4. Carrier collaboration using the OTM Carrier Portal

We will focus on the simplest and the easiest approach to implementing carrier collaboration, which is the OTM Carrier Portal. OTM provides a carrier domain named SERVPROV. Every service provider in the operational domain creates a user ID in the SERVPROV domain. In most cases, this is the user ID provided to carrier. The most commonly used features in this domain are:

  • Responding to the tender sent to the carrier (normal as well as spot tender)

  • Adding shipment tracking events for visibility

Apart from the above there are several other very useful features that can enable more effective communication with carriers. Let us take a look at some of the important ones.

User Management

Many of the shippers and 3PLs, have different carrier IDs created in their ERP systems. In reality, however, these multiple IDs represent the same carrier. Especially for 3PLs depending on the OTM domain strategy they have, the same carrier IDs created in multiple domains. When the tender is sent, it is the same carrier user that responds. It can be frustrating for carrier users if they need to use a different ID for every carrier ID created in OTM. The "Manage User Association" feature helps overcome this problem by creating a single ID for all carrier IDs.

The reverse is also true where there are various users for the same carrier, depending on the location from where the shipment is being dispatched. "Manage User Association" again comes to the rescue by associating dispatch locations with users based on the source location of the shipment.

Carrier Capacity Limits

Carrier capacity is usually used to denote the capacity provided by the carrier. But the capacity keeps changing depending on the situation. With OTM, the carrier can override the capacity for any lane(s) so that the actual capacity available is used for planning.

Self-Billing

The self billing process is fast catching on with shippers. More and more shippers are creating carrier invoices themselves and asking carriers to validate the invoices. This can be easily implemented by tweaking the existing Virtual Private Database (VPD). There are two ways of achieving this:

  1. Provide access to view the shipment and ask carriers to verify the cost on the shipment and provide feedback

  2. Generate the invoice and provide access to carriers to verify the invoice. If the carrier accepts the OTM generated invoices, only then is the invoice approved to create vouchers

The invoice view has a placeholder for comments if the invoice is not acceptable. The operational user can then change the invoice based on the feedback.

This speeds up the carrier billing process and provides complete visibility on the current status of the transaction including the current responsible party.

Response to Bids

OTM provides a sourcing feature which can be used to attract bids from carriers. As a part of this process, an Excel sheet is sent for the carrier's response. The Carrier Portal is an effective platform to upload response bids. The upload of Excel files reduces time for the response and also helps with ongoing data integration. While uploading, the system verifies the structure of the Excel file allowing the carrier to rectify it in case an error occurs.

Since, not all carriers are EDI-enabled and communication using phone, email, fax, etc., is difficult to track, visibility into the transportation chain is impaired. In this scenario, the OTM Carrier Portal with its robust features including custom menus and screen sets provides a highly efficient and convenient way of communicating with carriers.

Do drop in to meet with us at the Infosys booth during the OTM SIG APAC Conference. We will be happy to discuss how you can improve your carrier collaboration.

November 18, 2011

Bridging Two Islands: A curious case of Oracle AIA

Guest post by
Vinod Kumar, Consultant, Infosys

 

Telecom sector has been chronically plagued by revenue leakage problems and often seen to be spending the maximum energy and budget on areas around how to not let it happen or in other words having in place an effective Revenue Assurance mechanism. Making it one of the most published area in the industry are the solutions around it yet the clients, be it the newcomers or the old-timers, are often marred by this problem. Not that there are no solution around it but it's the understanding of the solution/product offering and the judicious implementation which makes a solution stand out.

Continue reading " Bridging Two Islands: A curious case of Oracle AIA " »

January 21, 2011

Enterprise Asset Management - Emerging trends

Guest post by
Krishna Ammapalayam Srinivasaragavan, Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.

 

We are in the era of Enterprise Resource Planning implementations. It's estimated that by adopting ERP systems and best practices cost reduction, quality improvement, staff skills increases too many folds. Also the IT companies dealing with ERP systems receive the maximum revenue and profit in their operations.

Continue reading " Enterprise Asset Management - Emerging trends " »

December 1, 2010

Yes or No to Customization of Oracle Transportation Management?

Organizations contemplating on using IT as an enabler to manage their transportation usually have 2 options in front of them, buy an ERP like Oracle Transportation Management (OTM) or build a product in-house.  There is also a middle path; it's the path of buying and customizing. The question which comes then is whether it is advisable to buy a standard ERP, which claims to have the best processes from the industry and yet is a generic product, and then customize it. A yes or no to customization cannot be simply a "Yes" or a "No". I will try to start the debate here and discuss some critical points on Oracle Transportation Management customization.

Continue reading " Yes or No to Customization of Oracle Transportation Management? " »

September 13, 2010

Oracle Edge Products - What are the latest Retail Needs

Most Retailers have by now embraced the Internet's effect on their businesses. Earlier versions used to see Retailers creating a different entitity such as XYZ Online or XYZ.net for their online sales. But with the recent phase of Multi Channel Commerce initiatives Retailers are quickly merging operations for procuring, selling and shipping items across the multiple channels. This meant that the IT applications had to quickly adapt and integrate with each other to serve the growing business needs of a seamless enterprise. Oracle has taken a big step in acquiring or developing solutions to meet this growing need of Retailers! This post describes what these new products are and why they are called Edge!

Continue reading " Oracle Edge Products - What are the latest Retail Needs " »

May 26, 2010

Role of Reverse Logistics in enhancing customer satisfaction by improving returns management in manufacturing

Traditionally the manufacturing industry is always focused on improving the forward logistics- the focus is to cut cycle time for product innovation, time to market, order to fulfill. This led to optimization techniques of forward logistics through usage of technology. Forward supply chain visibility is a key parameter which the customer evaluates before choosing a supplier in manufacturing.

But the paradigm is shifting gradually. Today's best of class manufacturing organizations have created their own service organizations and are realizing the importance of managing the return and repairs efficiently. There is a considerable monetary value attached to this cycle- and more important it is the loss of loyalty due to an unsatisfied customer because of delay in the replacement/repair of faulty product. This loss can be easily associated with loss of revenue, market share and other financial numbers. As a result leading manufacturing companies are leveraging technology and collaborating with partners to optimize their return, repair, replacement, recycle and remarketing processes.

In order to understand the role of reverse logistics, let us look at the key functions in the value chain which impacts the overall cycle time for execution.

  • Customer service management- This involves receiving customer complaints and ensuring service contract compliance, proactive updates on service calls, status monitoring and first hand issue resolution
  • Transportation and Logistics- this involves authorizing returns, collecting, sorting, testing, stocking, shipping (transportation) and disposition
  • Depot repair- Managing repair, reverse engineering, remanufacturing, reassembly and reuse of salvaged components
  • Channel Management- This involves measuring, monitoring, tracking and evaluating the performance of channel partners
  • Financial management- This involves managing warranty and financial liability, proper inventory valuation and costing and finally recovery of appropriate costs
  •  Sales- Refurbished product sale through promotions and other channels

We need to now carefully examine the factors that impact these functions. Once we understand those we can understand the role of efficient reverse logistics in enhancing customer satisfaction. We will discuss those in my next blog- in the meantime let me know your views and thoughts. 

May 4, 2010

When is the right time to conduct End User Training in Oracle implementation?

One question that continues to baffle the program management community around Training delivery in large ERP implementation programs is when to deliver end user Training? The answer is probably not as straight as you may expect. Let's first discuss the constraints around this decision:

  • Go Live Date: If there is a huge gap between Go Live Date and User Training, the user tends to forget what they learnt as during this period they have to continue using the legacy system and will not be able to unlearn some of the old practices and habits post go-live. On the other hand, if the training continues till the last date, you will not be able to make an apt decision towards user readiness and its implications on implementation Go No Go Decision.

Continue reading " When is the right time to conduct End User Training in Oracle implementation? " »

May 3, 2010

Road towards Package Adoption and Learning - Comprehensive Training Strategy is your Precursor to implementation success

In my last blog Still waters run deep - Poor User Adoption may cost you your ERP Implementation.. I discussed at length about the importance of ERP training and the need for organizations to focus more on user adoption.  As ERP Implementations mature and grow, the focus on user training also intensifies. While many organizations have started realizing the benefits of user adoption, they often struggle to determine the right budget and the right approach to achieve it.

Continue reading " Road towards Package Adoption and Learning - Comprehensive Training Strategy is your Precursor to implementation success " »

April 29, 2010

Disaster Management in Utility Industry a solution through ERP, Oracle Enterprise Asset Management (eAM) .

Generally Utility industry  get mostly affected due to Natural Calamities as  they have huge number of Assets /Equipments installed in the field which are open to sky e.g. Transmission Towers, Transformers etc . Most of the Utility Organizations these days are looking for some sort of solution /help for Disaster Management from any ERP/Asset Maintenance system.

Continue reading " Disaster Management in Utility Industry a solution through ERP, Oracle Enterprise Asset Management (eAM) . " »

December 4, 2009

OTM Out-of-Box Integration with Oracle WMS

In the OTM world, there is a common misperception among OTM Consultants and Customers that OTM is not integrated with Oracle WMS. But the fact is OTM is integrated with Oracle WMS and leverages the same Out-of-Box OTM integration that exists with EBS for other modules like Oracle Purchasing, Order Management, Accounts Payable & Accounts Receivable. In R12.1, Oracle has further enhanced OTM by including Warehouse Dock Door and Dock Schedule Information in the integration footprint.  From the warehousing perspective, the current integration means that one can perform warehouse tasks based on the transportation plan. In other words one can release lines for picking prior to dock appointment and staging the products to the dock door where the dock appointment has been made.
From a WMS perspective there are two interested integration points:
·         Shipping Itinerary Integration
·         Dock Door Appointments Integration

Shipping Itinerary Integration
The most interested integration from the warehouse perspective is “Delivery trip interface with OTM”. This is a very trickier integration, since by necessity it has to be a two way integration. EBS sends the Order information to OTM for planning and OTM sends the shipping itinerary back to EBS based on transportation constraints and goals. EBS then executes the pick, pack and ship process and resends the information back to OTM for rerating if required.
EBS concurrent program “Shipping Transportation Outbound Interface” creates Order Release in OTM from EBS Delivery.  So, as you probably guessed, deliveries in EBS are a pre-requisite for using this integration. Once the OTM transportation plan is finalized, OTM triggers planned shipment interface concurrent request to create a trip in EBS.            

Dock Door Appointments Integration
If the OTM dock appointments are used, then there is a brand new interface point introduced in R12.1. The “Dock Door Appointments Interface” is applicable for WMS only. This interface synchronizes the dock doors defined in WMS to OTM. This model assumes that WMS is the source for dock door definitions. R12.1 has “Synchronize Dock Door with Transportation Management” concurrent request for dock door synchronization.

Conclusion:
The current OTM-WMS integration is robust and works as described. However, the integration may require tweaking in case of more complex needs and/or operating a very dynamic logistics environment. There are few ‘missing links’ that needs to be addressed, that can help customers in designing a more efficient fulfillment operation.

Acknowledgements: Lakshmana Murthy Kodukula

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