Move to Managed services model for higher value realization
As organizations gain experience from the one to one traditional model, they also realize that there are pro's & cons of the one to one model. On the other hand demand for continuous improvement and higher returns from the existing investments is making them explore managed services model.
Managed services model like Platform based BPO are evolving from a confluence of BPO and technology streams. The model brings in synergies from economies of scale in technology deployment and integration. It also provides avenues for human resource optimization by adopting a shared services strategy for service operations.
Catch me on my future posts on Platform based BPO solutions.
