How to assess a Managed services model (Platform BPO)
Assessment Factors
-The solution should provide for a holistic approach to business process outsourcing and should involved process as well as technology considerations.
-The service providers approach should facilitate ongoing value creation through service delivery excellence by innovation and technology leverage.
-Service provider should be able to covert fixed costs structures to variable cost structures.
-Outsourcing arrangement should consider all possible exit costs related technology, headcount, others.
-The arrangement should consider an appropriate time frame from the customer and service provider perspective.
-Ample scope for reduction in TCO through process standardization and economies of scale.
-The solution should provide for scalability and agility required to cope up with fluctuation in business cycles.
-The solution implementation should consider all levers to minimize change management issues.
-The assessment should consider all risk elements related to the outsourcing program and the corresponding mitigation strategies incorporated in the solution.
-The solution should provide for a holistic approach to business process outsourcing and should involved process as well as technology considerations.
-The service providers approach should facilitate ongoing value creation through service delivery excellence by innovation and technology leverage.
-Service provider should be able to covert fixed costs structures to variable cost structures.
-Outsourcing arrangement should consider all possible exit costs related technology, headcount, others.
-The arrangement should consider an appropriate time frame from the customer and service provider perspective.
-Ample scope for reduction in TCO through process standardization and economies of scale.
-The solution should provide for scalability and agility required to cope up with fluctuation in business cycles.
-The solution implementation should consider all levers to minimize change management issues.
-The assessment should consider all risk elements related to the outsourcing program and the corresponding mitigation strategies incorporated in the solution.
Comments
Nitin, this looks interesting from a large picture standpoint especially the way it helps the 'capex' move to the 'opex', that's really nice. Have there been any drawbacks to these models that you want to outline?
Posted by: Balaji | April 22, 2009 11:08 AM