Decision making for managed services engagement
Many times the decision to outsource a particular business process is limited to only a few stakeholders. The scenario is very different for a managed services outsourcing. An effective decision making process for platform based outsourcing (managed services model) should involve
1. Business process owners
2. Technology team
3, Finance team.
A process involving all these stakeholders ensures that all aspects like quality of service, business process requirement, technology architecture are addressed at the beginning itself and correct comparison of existing & future costs is achieved. Such a process will ensure that real benefits of the outsourcing engagement are brought out and understood by every stakeholder.
The challenge before many organizations is that seldom do all the key stakeholders get on-boarded from day one. Internal structures also sometimes make it difficult to have a process centric view.
