SAP

Let’s start by what IMPACT ^TM (that’s its name) isn’t.  IMPACT ^TM is not a methodology.  We have a few of those too (VRM ^TM for instance) but not this one.  Methodologies are great when the start and finish of an engagement has been done numerous times, or the steps to success must go in some order.

But, are business transformations a step-by-step process?  No.  They are complex, multifaceted, large scale and multi-disciplined.  If during a call or a visit to a booth you hear – methodology – think step - by -step and then quiz them appropriately.

IMPACT ^TM is a framework.  Think of it in the same light as the 4 Ps (product, price, place, and promotion) or 3 Cs (Customer, Competitors, Company) but with a few additional features.  See those other frameworks don’t provide guidance throughout the planning, designing, developing and running phases, nor do they give any type of thought to how a company is structured today and how it should be structured tomorrow.

Frameworks are great when the topics of focus are known, but the answers aren’t.  They provide guidance to our consultants and ensure all areas are covered but provide them enough room to do what we hired them to do – ask questions, analyze results, and develop innovative ideas for a company so it can truly transform.  Then, as an added bonus IMPACT ^TM then goes a step further. 

Our framework provides guidance on how to ensure that the value theorized during the Set Direct Phase is captured when the transformation is complete.  So there, it’s done IMPACT ^TM has been introduced but there’s still more to cover but for now know it’s here and know that it can absolutely help your company think through a business transformation and see it to completion.

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Author Eric Rich, Partner, Infosys Consulting