SAP

IT Shared Support Services is nothing but the consolidation of IT support services for multiple customers by a common pool of consultants across various service lines to increase efficiencies while lowering the cost of service delivery for the customer.

In general value is better defined in terms of tangible benefits to customers.. and if this tangibility comes in terms of numbers then that is even better.. whenever you look at value in quantifiable terms, there are two parts to it.. value derived over value expended.. derived value being in terms of business results and expended value in terms of costs.. lower the costs, higher the net value..

So how do you define 'Value' in this context.. by adopting a way or model that helps them drive down the costs while increasing the efficiency of business operations, high value is generated.

But in terms of this innovative model there are additional values that can be enjoyed by the customer.. by having
 access to high skilled pool who can be made available on need basis without paying for their full time,
 access to a wealth of knowledge accumulated by working with multiple other customers across industries on similar technologies,
 access to extended support coverage so that your users can enjoy high service availability,
 access to an innovative pricing model involving 'pay-per-use' concepts giving you the maximum flexibility on your budgets,
 access to a model that can be scaled up and down in line with your business dynamics
 ......

Thats what I call maximization of values. Now, wouldn't you be interested in betting your money on this model?

Walk in to Infosys booth at SAP SAPPHIRE 09 during May11 - 14 2009 at Orlando, for more details.

Author: Ramgopal Natarajan, Head, Maintenance Center of Excellence, Enterprise Solutions, Infosys Technologies [ramgopal_natarajan@infosys.com]