SHARED SERVICES: Capability in adversity
In today’s tough time, there is hardly any Organization which has remained unaffected from the jitters of market slow down. The companies are resorting to
· drastic reduction in budget
· aggressive business targets to achieve
· system overhauling for maximizing operational efficiency
Talking about Maintenance of existing IT operations, the companies are eagerly inclined to off-load and blunt in asking for
· a rock bottom price
· better quality of service
· visible value addition by the service provider
· flexible service offerings tailor made for their requirements
AND this is where Infosys’s SHARED SERVICES offering pitches-in as a classic rejoinder to all the above !!
This is a unique endeavour to provide off-shore application support to multiple clients through a pool of shared resources with multi - fold objectives leading to
· Reduced TCO for the Customer
· Maximizing system uptime and delivery continuity
· Continual Improvement and maximum utilization
The variety of service offerings have the in-built flexibility of getting molded to suite each customer’s requirements broadly aimed at
· Issue resolution and system streamlining
· Manage Business Process changes
· System Process Audits and suggesting improvements
· Identifying training needs based on the data on issues raised
So on and so forth……………
Be it reduced cost, quality of solution, security of information, adherence to agreed upon time lines…. Shared Services has it all !!
The Unit of Work approach, a non- linear pricing strategy based on which following offerings have been outlined.
· Transaction based, engagement based on number of transactions carried out.
· Ticket based, engagement based on the number of tickets handled
· Device based, engagement based on the devices (Servers etc..) maintained.
· Test Case based, engagement based on the number of test cases handled
· Work Packet based, engagement based on the work packet (unit of work)
I am sure that all this and much more would go a long way in effectively addressing the need of the hour and the time to come !!!
Rajneesh Sharma.
MCOE
