Is IT really working for you (business)?
In today’s world, IT drives many business solutions and revenues and we see that increasingly many CIOs and CTOs carry business growth goals along with IT goals. This is a refreshing paradigm shift from the old days and different organizations are at different maturity levels in implementing the new paradigm of IT as a growth engine.
A key step towards this transformation is to align IT related costs to Business and the first question that gets asked is “how do you know whether my IT is aligned with my Business or not?” You can identify the alignment with the use of few simple questions –
• Do you know the cost of maintaining a particular business process? An example would be – do you know the IT costs involved in processing a claim payment?
• Do your IT costs depend on the usage of systems? - Would the costs be lower if only few claims are processed in a month?
• Do you prepare comprehensive cost benefit analysis (CBA) before approving IT projects?
• Do you pay for the number of IT staff supporting your systems? Do you invent work to keep them occupied?
• Are you able to defer your system development costs and link that to the growth revenues?
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Author: Jaikrishnan, NEM Deal Consultant, Infosys Technologies[JaikrishnanA@infosys.com]
