The SAP Support and Maintenance Series – Part 1 of 3 – Looking into the Financials
Since last year, SAP Support has been a major part of the news - first with SAP announcing Enterprise Support, the market’s reaction to a rise in support cost - from 17% to 22%, a critical reception from customers, the SAP response of rolling back the support price in DACH (Germany, Austria and Switzerland), the emergence of service partners who ‘supposedly’ offer AMC (Annual Maintenance Contract) equivalents to SAP customers, and more recently the erstwhile rumors in the market about Siemens planning to cancel their Annual Maintenance Contract with SAP and the trend which could begin if this had come true.


