SAP : Document Output Management Solutions

Output Management software is the one that creates, formats, personalizes and distributes the content to improve customer satisfaction. Ideally the software needs to provide structured, interactive, reliable, efficient and cost effective information delivery in today's ever-changing business environment.
In this blog, we will try to find out some of the leading established service providers in this space.

Vendor Evaluation Criteria-Important Criteria:

a. Output management infrastructure support: Capabilities that improve efficient print production like Print house and Archiving.

b. Strength in formats and conversions: Strength of support for AFP,XML content into HTML and PDF.

c. Ease of application development: The product's capabilities to develop, manage and integrate structured output by business users.

d. Multichannel capability: The ability of the system to support output for print, email and web channels.

e. Template management: The ability to store, archive, version and administer templates.

f. High volume customers: Vendor's installed base of high volume customers providing structured output.

g. Availability: Availability of product and support functional at US and other global markets.

h. Scalability: Larger volume of data/larger no of users/Multilanguage and Multicurrency support.

i. Flexibility/Maintainability: Ease of change/update/replace and ease of use.

Some of the established players:

1. Exstream Software: Exstream's Dialogue is one of the leading players in high volume segment of structured Document Output Management (DOM) market.

2. Pitney Bowes: Group1 software, now part of Pitney Bowes, has extended its solution with ECM technologies to manage full range of DOM solutions.

3. Adobe Systems (Live cycle/Jet forms): Adobe looks well-positioned to repeat its desktop publishing success with DOM technology.

4. HPOMS: HP output server has its roots in infrastructure output management, derives from the Dazel product and will focus on interactive and on-demand output management services. solutions.

5. StreamServe: StreamServe is one of the leading provider in DOM spcae, leveraging business applications in ERP,CRM and SCM space.

Conclusion:
Software vendors and consultants have thorough knowledge about Corporate Document Output Management services and its functionalities, but the key challenges remain much the same. DOM software deployment requires through planning with respect to

• customer specific requirements,
• change management aspects,
• budget limitations and also
• IT related technical aspects.