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September 26, 2011

Opportunity Maintenance- A point of view: Part 2

In continuation to what we were talking on Opportunity Management (OM) in Part 1, following picture graphically shows how the OM is planned:
 

OM2.png

 

In the illustrated picture there is a breakdown of a machine which is expected to take 4 days to restore it back. This has resulted in the stoppage of the production area. The primary focus would be on to restore the machine as quickly as possible and restore the machine back to its original condition.
However there are work orders which are falling within those 4 days + 3weeks window of time which needs to be executed and subsequently these will also stop the process. Other work orders which does not necessitate production stoppages and falling in this window can also be clubbed maximize the utilization of OM window.

Challenges for opportunity Maintenance
Following are challenges envisaged for opportunity maintenance,
1. No clear idea on how long the machines under breakdown will be restored - Many times it takes considerable time to identify the root cause of the issue hence no accurate duration of machine down time can be predicated. This will impact others getting the benefit of Opportunity window.
2. The software does not support pulling the maintenance work orders based on Opportunity selection criteria like duration, location and priority wise
3. Unavailability of Resource - since the focus will be on breakdown rather than planned maintenance in such situations.
4. Non availability of spares
5. Non Availability of external service / delay in getting internal approvals for external service
6. Sometimes the machine which was under breakdown might be restored earlier than anticipated creating pressure situation on planned maintenance works.

Conclusion and Recommendations
While this is an opportunity to carry out planned works during such window , but it requires enormous coordination and accurate planning and more important it requires Management support to make use of opportunity windows.

September 20, 2011

Cloud computing - Security & Controls

There are several resonses for not using the public and private cloud services enterprise wide globally.One among them is security & privacy of master data exchange.

In general , security/audit controls are the KPI for the success of cloud computing.

In the future new Health care Information systems, cloud services will be used for EHR and PHR exchange of data. EHR & PHR consist of health data.

Unless the security is robust and proven , the global multi national companies can not use cloud services most effectively.

Few Controls will be discussed in this blog.

 

Controls shall be defined for various areas relevent for cloud service delivery.

Few of them are Compliance,Data governace,Facility security,Human resource security,Information security,Legal,Operation management,Risk Managment,Release management,Resiliency,Security architecture etc.,

 

September 17, 2011

Opportunity Maintenance- A point of view: Part 1

By Gopal Krishna

Opportunity Maintenance (OM) is the term we are using to describe an opportunity window of maintenance for the machines by virtue of breakdown with another machine(s). In this article let us discuss about the event for opportunity window, how maintenance tasks can be identified and execute within this time frame and finally look at the challenges posed for doing opportunity maintenance.

Detailed Analysis
For an opportunity maintenance window to occur there must have been failure / unscheduled stoppage of a machine which has resulted in partial or full stoppage of a process area.

 

002a.pngHow fast and accurate your planner can pull the list of maintenance work lists for the opportunity window? This is very crucial step in maximizing the utilization of this window? Following are the list of activities envisaged for such an opportunity
• Identify the duration of the breakdown; alternatively plan for the opportunity time
• Pull list of maintenance work(s) meeting the opportunity time window
• Prioritize the work lists
• Determine the no of hours required; find out the available capacity
• Material availability check; plan for material issue from stores
• Decide   if required to go for external service  in case the demand capacity is more
• This may involve pre scheduling some work orders planned in within near future time (1-2 weeks)
• Execute and complete the work / report the work orders completed.

Scheduling Principle for Opportunity Maintenance
The core objective of the opportunity maintenance is to complete as much maintenance work as possible within the opportunity window, however the principal theory behind OM would be to execute only such works which are falling in the OM window which would otherwise require scheduled stoppage of the specific area.  One would need to be experienced enough to decide on how much of future maintenance work can be bring forward in time?

In our next blog, we will discuss, with graphical representation, how OM is planned, challenges faced in OM and our recommendations.

September 6, 2011

SAP Best Practices Approach - Part 2

by Siddharth Tavargeri and Abhishek Tare

 

In the previous blog we discussed about what are SAP Best Practices, why do we need SAP Best Practices and various approaches to use SAP Best Practices. In this part, we will discuss the approaches in details with pros and cons of each of them.

 

 

Approach A:  Deploy a rapid prototype to preview and understand SAP applications and processes

In this approach, all the scenarios for the Best Practice will be installed on an SAP instance and this will act as a prototype environment. The prototype environment will be used to:

·         Determine the scope of the requirements

·         Select the relevant scenarios

·         Refer Best Practices master data

·         Train the project team

·         Study the processes

Once the prototype scope is identified, it is frozen and only the selected scenarios in scope will be installed on the Development instance using the Building Block approach.      

Pros:

1.     Rapid Prototype deployment will help the customer evaluate how the Best Practices will work in the live system before making a commitment

2.     Prototype will have all the preconfigured scenarios and implementation content thus enabling the business process owners, analysts, SMEs and users to evaluate their relevance

3.     Rapid prototype will enable us to expand the scope further to other process areas in the organization during realization phase

Cons:

1.     Prototype development and deployment before realization calls for additional effort as Best Practice scenarios need to be installed in a sandbox environment for prototype and then on  the development environment for realization

2.     An additional step will need to be accommodated in the implementation roadmap and may result in a minor extension to the overall timeline and added cost

3.     A certain amount of discipline will need to be enforced on the user community's desire to extend the scope of the prototype to other scenarios

 

Approach B:  Use Best Practice as a reference system to accelerate blueprinting and solution scope definition

In this approach, all the scenarios available for the Best Practice will be installed on a sandbox environment, which will act as a reference system. This reference environment will provide comprehensive details about how the various scenarios mapped by SAP as part of Best Practices. They will act as a reference during blueprinting and realization phase. Configurations / documentation available will be referred while doing blueprinting / realization by the implementation partner. No Best Practices will be installed on Development and subsequent environments.

Pros:

1.     Since this will serve as a reference system, the scenarios from the Best Practices can be emulated during actual blueprinting / realization phase

2.     Only the applicable scenarios from the best practices can be picked and chosen for implementation, avoiding an overkill

3.     Best Practice scenarios / configurations can be duplicated and then tweaked to accommodate customer specific Business Requirements

Cons:

1.     SAP Best Practices need to be installed on a sandbox initially so as to make them available for evaluation, leading to additional cost of hardware and installation.

2.     Best Practices will not be directly used in solution definition however they will serve as a reference system

 

Approach C:  Use Best Practice as a starting point for implementation project; 30 - 70% of business needs are met, and the rest can be flexibly added during the project

In this approach, blueprint phase will start with Best Practices installation. Implementation partner, in consultation with business process owners will try to align most of the customer business processes to the processes defined in SAP Best Practices. Wherever there is no alignment possible, the preconfigured scenarios will be re-configured to address the customer business requirements. 

Pros:

1.     Considerable decrease in implementation timeframe and costs, as most of the business requirements will be covered by the Best Practices

2.     Most of the delivered content in Best practices, like documentation, configurations etc can be utilized significantly reducing the cost and efforts.

Cons:

1.     Customer Business needs to align its processes to the SAP Best practices offering little flexibility to save cost and time

2.     In cases where is a misalignment, this approach may involve Business process Reengineering to align processes to Best Practices resulting in additional change management exercise. Works best in cases where the setup is new and business processes are yet to be defined

3.     If misalignment is big huge efforts are involved in realignment, not to mention the wasted initial configuration effort, which may not be used,

 

Approach D:  Use Best Practice for accelerated rollout of SAP to subsidiaries in different regions or industries from the parent company

This approach is relevant in the case where the subsidiaries have more or less identical business processes, so that it is possible to have an accelerated roll-out in different regions using the available SAP Best Practices. This approach will not be relevant in the case where there is Global Solution definition which will be implemented across all its subsidiaries.

Pros:

1.     Considerable decrease in rollouts timeframe as most of the business requirements will be covered by the Best Practices itself

2.     Most of the readymade content in form of documentation, configurations etc can be utilized

Cons:

1.     Subsidiaries need to have more or less similar type of business processes

2.     This type of situation is highly improbable in case of customers where the subsidiaries belong to different countries and have different set to statutory / business / legal requirements

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