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Breathing skill into enterprise human resources

Posted on behalf of of Marco Dias - Associate Partner, Infosys Consulting and Ines Corte-Real - Principal, Infosys Consulting

Business environments today are in a state of constant churn. Social, mobile and digital technologies are disrupting traditional models while extreme automation dulls the hitherto sharp business edge of most enterprises. In their scramble to become more agile, nimble and responsive, businesses want to re-invent themselves by re-defining how they work and what sets them apart.

As enterprises race against time, discussing the concept of best practices and how they impart value may appear to be an academic exercise. I believe nothing could be farther from the truth as the value of an authentic best practice comes from its ability to deliver proven outcomes. 
Too often, we hear 'best practice' being tossed around like a buzzword when it comes to strategies, production, etc. But, what does it actually mean? As I see it, a best practice is a procedure that, when used correctly, produces the most effective and successful results. Over time, these procedures may even rise to become benchmarks of quality. 

As the primary controller of talent that can either make or break an organization, HR plays a crucial, yet undervalued, role in a the success of an enterprise. Today, amidst an ever-evolving business landscape, organizations want to make their HR function more impactful and engaging by infusing new vitality into it. Here, best practices are the key to unlocking value and setting HR on the path to excellence. For instance, best practices can promote the transition of HR from mere administrative tasks to activities that actually digitize the organization and empower the workforce to succeed in a dynamic business environment.

HR best practices can range from managing talent-related tasks to optimizing the core business of HR. Whatever the case, it is these best practices that can empower an organization to create a workforce that is skilled, motivated and effective. 

Infosys Consulting helps clients uncover and recognize the value of best practices in HR. Here, the approach is one of integration: on its own, best practices cannot add value. They need to be paired, retro-fitted and customized according to the expectations, culture, products and services, and business strategies of each organization.

I recommend taking a look at our one-stop best practice toolbox for HR that is customizable to each client and industry. Created using a holistic approach, these HR best practices recognize what makes your organization unique and helps you:
  • Uncover live trends and latest literature on HR
  • Leverage experience from our previous engagements
  • Create a global, aligned and standardized HR strategy 
  • Build awareness and compliance with legal requirements
  • Discover the right system to manage and operationalize your HR organization
  • Link and integrate HR processes and modules
  • Create and effect organizational change management (OCM) from within
Most importantly, process re-design and technology upgrades go hand-in-hand. As these are inextricably interconnected, you must carefully consider how each is impacted when considering any type of transformation. For example, any process re-design should consider how existing and/or future systems operate while any new technology implementation should begin with sanitizing and re-designing processes. 

With strong collaboration, enterprises can empower their HR functions to proactively contribute to the bottom line and drive better employee engagement organization-wide.


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