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September 7, 2017

Learn More - with AI-enabled Infosys Knowledge Management Platform




While the evolution of technology has made HR digital transformation essential, the shift to cloud has accelerated this by making best-in-class enterprise software solutions easily accessible. To reap the benefits of this digital transformation, organizations have to discard old school ways of executing change and gain agility. Leveraging multidisciplinary insights, skills and expertise using a capable knowledge management system is essential to stay abreast of evolving business needs. 


Infosys, as a trusted consulting partner with close to 30 years of predictable delivery, can help you assess and learn about your current technology landscape, find solutions, and prepare a roadmap for your digital transformation journey. To enable this, we have created the Infosys Cloud Assessment Readiness Toolkit, tailored to provide deep insights and help you make informed decisions about new investments, high-priority areas and leveraging existing investments.


Much depends on both speed and security in the software as a service (SaaS) business model. Infosys uses its expertise to guide you to find a comprehensive, multifaceted security program that best fits your landscape, while our ACT (Accelerated Cloud Transformation) methodology ensures speed. We will partner with you in every stage of the transformation, disseminating best practices and rolling out cloud-specific risk assessments and quality metrics, enabling seamless executions.


As new functionalities are continuously released and consumed with SaaS based HR digital transformation, it will be imperative to implement a knowledge management system that can enable easy accessibility to processes, best practices, methodologies and information sources. Design Thinking discovery workshops are a key aspect of our delivery, enabling stakeholders to approach their problems, pain points and questions outside traditional formats.


With advancements in machine learning and natural language processing, AI tools can now be leveraged to help record, search, filter and apply knowledge to create a knowledge management system that provides employees access to the right information at the right time. Infosys has institutionalized knowledge management as a core element providing the following key tools:


  • KShop: A content management portal for submitting, searching and rating K-Assets.

  • Konnect: A professional networking platform to connect with people, discover expertise and share knowledge.

  • KMail: An automated email response system for communities that helps develop a dynamic knowledge repository to promote learning and re-use.


With Infosys Nia - the Next Generation Integrated Artificial Intelligence Platform, we can help organizations collect and aggregate organizational data from people, processes and legacy systems into a self-learning knowledge base. Repetitive business and IT processes can be automated, freeing up human effort to solve higher-value customer problems that require creativity, passion, and imagination.


Data about employees' career goals, competencies, performance and interests can be analyzed to provide insights into the learning development needs of employees and suggest courses accordingly. Incorporating AI in continuous learning can enable the workforce to continuously upgrade their skill sets and competencies, thereby helping organizations to stay relevant and ahead of the competition in the ever-changing environment. The key to success in the digital world is continuous learning and engaged knowledge management. Infosys Nia, designed on three core platforms - Data Platform, Knowledge Platform and Automation Platform - can help organizations to automate, amplify and reinvent.


Infosys is a Gold-level sponsor at SuccessConnect 2017 event hosted in Las Vegas. I look forward to meeting you at our booth no. 26 and discuss how we can Learn More together!




August 24, 2017

Enable Innovation and Design Thinking - Do More with Infosys

Leveraging our extensive experience gained by catering to various industries across the globe, including Fortune 500 companies, Infosys has built a very mature HCM practice. Our expertise, accrued over time developing various methodologies, tools and accelerators for our clients, has helped us consistently achieve delivery excellence and provide business value and cost savings.

Infosys is also a "global services partner" to SAP, collaborating on technology, consulting, joint investment, and innovation. This partnership allows us to proactively provide ideas that can improve the ways in which our clients compete, operate, and stay relevant in the marketplace. Our innovation capabilities and core expertise in the HCM domain have equipped us to operate as a catalyst for change for our clients.

Infosys draws on our experience to provide organizations remarkable change management prowess through these capabilities:

Design Thinking

Infosys enables the HR transformation process through our "Design Thinking approach" that enables collaboration and human innovation. This approach allows us to engage with our clients with an open mind and discover directions afresh, ensuring that the outcome is user-empathetic. It also enables us to streamline and harmonize complex business processes. Our approach is designed to aid the transformational journeys clients are embarking on today and enable them to achieve key objectives:

·         Reduced TCO through mobile enablement, use of new technologies and facilitation of increasingly different ways of working.

·         Increased collaboration and innovation by leveraging new technology capabilities.

ACT Cloud Methodology

ACT (Accelerating Cloud Transformation), the cloud transformation methodology from Infosys helps enterprises in faster product deployment, roadmap definition and value realization through:

·         Harmonized and agile based implementation approach for cloud deployments.

·         Full support for initial deployment and continuous business innovation for all phases of deployment - integration, data migration, testing, training and transition.

·         Broad coverage of solutions including public, private and hybrid clouds.

·         Solutions to enable co-innovation with customers.

SCP Solutions

Our custom-built solutions developed using SCP (SAP Cloud Platform) have enabled our customers to achieve wholly integrated businesses with the highest levels of optimization and agility. Our SAP-certified solutions are scalable, secure and modular:

       Policy portal provides employees role-based access to context-sensitive personalized policy information.

       eDocket application provides reliable document management to upload, view, validate and approve documents.

       Approval center is a single-stop approval management solution for everyday approvals.

       HR analytics provides real-time data visualization for HR analysis.

       Vacation bidding for submission and approval of vacation bids for logistics clients - reduces cost and inefficiency in vacation bidding process.

Our use of best practices, fit-to-standard analysis and agile project management have had immense success in accelerating project delivery. Our solutions and methodologies have provided consistent product delivery, reduced complexity and increased quality by establishing a common framework and language for all SAP and SuccessFactors projects. Infosys helps your organization do more together through our scalable solutions that provide support for projects of all sizes - from small fast cloud deployments to comprehensive global deployments on cloud and hybrid environments.

Infosys is a Gold-level sponsor at SuccessConnect 2017 event hosted in Las Vegas. I look forward to meeting you at our booth no. 26, showcase our unique frameworks, methodologies and our design thinking led approach and explain how we can be #MoreTogether.

Engage, Collaborate, Innovate - Connect More with Infosys

As organizations, with increasingly diverse, multi-cultural workforces manage and engage a globalized millennial workforce, old school methods like emails and town hall meetings are proving inadequate. Organizations are finding methods for effective employee management as unengaged employees are less happy at work, less productive and at higher risk of attrition.

 

It is critical to create continuous engagement to allow leaders, managers and employees to communicate and collaborate freely. This allows organizations to harness collective knowledge and expertise of a diverse workforce. Social media tools like Yammer, LinkedIn, Pinterest, Facebook and SAP Jam offer platforms to actively engage, recruit and harness the right talent.

 

In this rapidly digitizing world, organizations have to be perceived as promoting open communication, collaboration and free exchange of ideas.

 

Social media-enabled platforms can be effectively leveraged by organizations for:

  • Brand building

  • Attracting talent

  • Recruiting people with the right expertise

  • Finding people with relevant skills(within the workforce)

  • Collaborating on projects outside the organization

  • Innovating and crowdsourcing new ideas

  • Promoting social learning

  • Motivating employees with recognition on social media

 

With SAP Jam as a social collaboration platform - a core product offering from the SAP SuccessFactors HCM suite - Infosys can help you improve communication and collaboration among employees or cross-company external groups. Key goals can be announced, tasks assigned, priorities set and deadlines and auto reminders enabled with ease. Employees can post blogs or upload videos, files and more, which over time will add to a database that can be leveraged for future assignments.

 

We can further integrate learning solutions to collaborate around LMS courses with quick access to instructor-provided course recommendations and schedules to promote social learning. Another key challenge faced by organizations with a globally diversified workforce, is finding the right people with the relevant skill sets and expertise, from both within and outside the workforce. Infosys can help integrate LinkedIn profiles with your HCM solution to leverage existing employees or post job requisitions to prospective talent outside your organization.

 

We, at Infosys, have had remarkable success leveraging social media for our own HCM. Institutionalizing Yammer as the primary social media platform for connecting and collaborating with our employees resulted in significantly improved employee engagement, innovation and sharing of ideas; and in turn, better employee satisfaction and productivity.

 

Updating HCM to deal with the complexities of the evolving workforce is the need of the hour and the edge that organizations currently need in dealing with the changing business environment. From providing the flexibility to recruit, manage and engage the modern workforce to delivering strategic value, Infosys SAP SuccessFactors offerings can significantly help HR be #MoreTogether and contribute to organizational growth.

Infosys is a Gold-level sponsor at SuccessConnect 2017 event to be hosted in Las Vegas. I look forward to meeting you at our booth no. 26, showcase our solutions and share how we can Connect More.

Continue reading " Engage, Collaborate, Innovate - Connect More with Infosys " »

July 27, 2015

Building A HCM Roadmap for Existing SAP HCM Customers Part 3 (Final)

Example of a Roadmap for an existing SAP HCM On-premise customer

Current Customer Background

XYZ divides its services into three service portfolios; Infrastructure, Applications, and Business Process Outsourcing. Infrastructure services includes maintaining the operation of part or all of a client's computer and communications infrastructure, such as networks, mainframes, "midrange" and Web servers, desktops and Laptops, and printers. Applications services involves the developing, integrating, and/or maintaining of applications software for clients. Business process outsourcing includes performing a business function for a client, like payroll, call centers, insurance claims processing, and so forth.

Continue reading " Building A HCM Roadmap for Existing SAP HCM Customers Part 3 (Final) " »

March 30, 2015

Cloud or Captive - IT cost reduction strategy for SAP infrastructure

Two broad trends once can see in the SAP market.

Trend 1 - Working with SAP hosting partners and then move towards full-fledged SAP on the cloud

By and large organizations are moving away from an on premise SAP data center environment to having partnership with SAP hosting service providers. Basically companies lease server space and as well outsource BASIS Administration activities of their SAP systems to the hosting partners. These organizational can be expected slowly and steadily move towards embracing full fledged ERP on the cloud model as they mature and gain confidence with the hosting partners and also with the whole partnership model. Small organizations of $2 to $ 5 billion sized are the ones who are moving towards the "Public cloud" option which provide the most cost effective solution for them. Bigger organizations will tend to go for "Private Cloud" as they tend to have multiple SAP systems in their landscape and will see more advantage in the dedicated infrastructure even on cloud. "Hybrid cloud" is something that can appeal to bigger organizations as that addresses the risk and confidentiality aspect by moving only the development and quality environments into cloud while leaving the production environment on premise. To me the Hybrid cloud option is the ladder through which SAP user organizations can join the cloud bandwagon, build robust partnership model around risk and confidentiality for moving towards the Private cloud option which provides economies of scale.


Trend 2 - Keep the SAP data center on premise but move the SAP service department into a captive unit in a low cost location.

This option is sort of preferred for large SAP behemoths. Big companies in the order of sizes more than $10 billion will have huge SAP infrastructure and such systems tend to be dated and something heavily customized environments. It is these kind of organizations which consider going for cloud based SAP systems is too risky. These companies have large SAP systems and will keep adding new SAP systems or engage in spin-off activities due to regular merger and acquisitions. Over the time their data center have become too big and too complex, that any new CIO is threatened by the risk involved in even considering disturbing the functioning data center environment. So moving to cloud as a cost reduction strategy will have no buy in and even if implemented it will be on very small areas on ad-hoc basis. For such companies moving the IT support organization to low cost locations is safest bet on cost reduction. Having already outsourced many of the regular production support process, most likely these organization will have retained a core team of IT professionals who run the show with in house knowledge capability around core processes. It is these core process knowledge retention team that will become target cost reduction by way of opening a captive unit in a low cost country.


Is the second trend a viable?, given the rapid advances being made on cloud capabilities in the market and as well on the fast paced changes in the SAP capabilities. 5 to 10 years from now would the large SAP user organizations be better served by an in house data center or complexities will zoom to a level of tipping point where in move to cloud becomes a necessity. I read about a very similar story during the early industrialization due to lack of reliable power grids, big manufacturing industries had invested in building power plants on their own to ensure reliable electricity supply. But with the advancement made in power grids, and efficiencies achieved by utility companies, the concept of in house power plants vanished. It looks to me the same will be the case of data centers for large organizations. Given the advances being made by cloud service providers, it is going to soon become un economical to even have on premise data centers. SAP being the core ERP system for these companies, it is better addressed early for cloud migration. Investing in captives can be a strategy on IT cost reduction along with movement to cloud, but the latter will have larger impact on the bottom line and make large organization's IT nimble enough to react to market dynamics quickly and effectively.

July 17, 2013

Touching the Cloud - Part I

Having worked in ERP domain for most of my IT career, I always thought Cloud is hype! While I appreciate various benefits Cloud technology offers, I wondered how can large enterprises, with heavy investment in on-premise ERP landscapes, adopt this Cloud innovation. What happens to their current IT investments? Do these fancy cloud offerings rip & replace their existing on-premise solutions? What happens to current process design and the historical data they have amassed over number of years? In fact I believed Cloud is only for small companies who can't afford to have their own IT infrastructure. I was convinced Cloud is just as distant & misty for large ERP customers as the real clouds in sky! 

However last month, when I was required to prepare for a customer meeting, I broke my myth. I had to propose Cloud adoption options for one of our large pharma customer having highly complex & heterogeneous IT landscape with myriad of ERP & legacy applications. Frankly I was clueless hence I decided to check how SAP plans to address this dilemma.

Continue reading " Touching the Cloud - Part I " »

February 8, 2013

SAP... setting a trend of quicker, leaner & agile adoption.

Traditionally, the very thought of Enterprise Applications often struck a chord with several aspects large-scale: time-to-awareness, time to evaluate, installation infrastructure, implementation time and cost, to name a few. All in large scale - one of the main reasons that majority of the consumption came from relatively large enterprises. In recent times, however, this tradition has been seeing a fast disruption, in the world of SAP, through innovative software packaging models & effectively leveraging more recent technologies.

Continue reading " SAP... setting a trend of quicker, leaner & agile adoption. " »

March 29, 2012

Static or Dynamic Data Management.. SAP NetWeaver CE has the answer

Authors: Ranjeet Kumar Jha and Amit Gupta

Abstract

SAP NetWeaver Composition Environment (CE) has capability to design dynamic user interfaces that can suit various business needs. The benefit of using the dynamic user interfaces is that they can provide an easily scalable solution without needing constant development to meet varying business requirements of interaction with data that differs based upon markets/ geographies/ product lines/ divisions in an organization.

Through our trilogy of blogs we would like to share our experience around the business case and solution approach involving dynamic user interfaces.
 

Continue reading " Static or Dynamic Data Management.. SAP NetWeaver CE has the answer " »

March 20, 2012

How the Insurance Companies can leverage FSCD module?

By Shweta Tiwari and Ranjit Kumar Dhand

SAP has provided a comprehensive solution for collection and disbursement system of Insurance Industry. Processes like policy management, claim handling commissions are all calculating systems and they do not directly interact with the user. Collection and Disbursement is a settling system which has interaction with the end user. It is a kind of invoicing system.

Continue reading " How the Insurance Companies can leverage FSCD module? " »

February 24, 2012

Industry Perspective: Production supply with EWM execution - Part 1

By Yudhishthir Shrikant Joshi

The Warehouse Management solutions are traditionally used for granular level tracking of inventory and assisting inbound and outbound processes. EWM was rolled out to improve this solution for higher inventory turnover, multi geographical landscape of the system and complex warehouse processes. But our recent experience with EWM project, gave us an insight on how useful is EWM in assisting the Production process. First, let us understand why warehousing is important from the manufacturer's perspective.

Continue reading " Industry Perspective: Production supply with EWM execution - Part 1 " »

March 5, 2010

HRP – Home Resource Planning: An ERP Microcosm touching everyday life

While teaching ERP concepts, we always speak of islands of systems and processes with no major integration and leading to inefficiencies.   On one such occasion I was forced to apply similar analogy towards the current generation professionals who are trying to meet increasingly contending demands between Professional and Personal aspects of life.   Our lives are always inclusive of various such islands of partners, systems and processes such as Employer, Banks, Insurance, Schools, Service Providers, Hospitals, Doctors, Grocery & Retail stores, Government agencies etc.,   On the personal side we always try to play a major integration role between all these different entities and get stressed out in the process.  Hence this thought process and blog.

Continue reading " HRP – Home Resource Planning: An ERP Microcosm touching everyday life " »

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