Infographic: Power To The People
Posted by Nitin Mahajan (View Profile | View All Posts) at 12:30 PM
Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their customer service strategies in 2013. Social media isn't the preferred method of customer service yet, but it's certainly the fastest growing. Customer's vocal and visible online mean they have more power than ever - and high expectation to match. Therefore, companies that plan to succeed must become more responsive.Take a look at the power of social media which makes it stronger for a customer.
Comments
We are now experiencing a Digital Tsunami with customer as the focal point. With Cloud, Social Networking, High Speed internet, Mobility and Smart devices comimg together good and consistent customer experience across all channels becomes key to success. Besides Customer experiences cannot be viewed any more as sole function of customer facing activities. Evey single touch point and channels contributes to customer perception, loyalty and profitability.
Posted by: Janardhanan | January 24, 2013 10:36 AM