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Post your questions on Twitter with the hashtag #serviceexperience and get answers from Gopal.
Everything you wanted to know about customer service experience... but didn't know whom to ask.
Do you have a question about how customer service will evolve? Facing challenges in first call resolution or contact center performance? Want answers on how to improve self-care? Now you can ask Gopal Devanahalli.
Also, take a look at Gopal's customer service wishlist, and share your thoughts! What's on your wishlist? Comment on this blog post or get tweeting now with #serviceexperience
Gopal is Vice President - Products, Platforms and Solutions for the Energy, Utilities, Communication &
Services Business Unit of Infosys. Click here to know more about him.