Infosys AssistEdge is the first customer service product for contact centers that delivers an integrated cross-channel experience. While you’re here, you can read our blog posts and know more on our upcoming events and developments that are transforming contact centers and customer service.

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February 5, 2013

Infographic: What Customers Expect from Agents

Companies today aren't just paying attention to their customer's overall satisfaction levels. To better identify the roadblocks to excellent customer service, companies are closely examining exactly what about the experience is bothering customer,especially when it comes to customer-agent interaction


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January 7, 2013

The Goose That Lays The Golden Egg

When your customer contact centers not only reduce costs, but also help generate revenue 

More revenue.That is what all businesses are after. And to increase revenues, they look to every place they can think of, except their contact center. Why? Because there is a preconceived notion that all contact centers are just good to reduce costs. While this is true, the inherent potential of contact centers has not been fully explored yet - that of being a revenue enhancer. And the first step to more revenue is a first-rate service experience.

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8 Plays to Deliver an Integrated Customer Service Experience
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