Infosys AssistEdge is the first customer service product for contact centers that delivers an integrated cross-channel experience. While you’re here, you can read our blog posts and know more on our upcoming events and developments that are transforming contact centers and customer service.

Blogger Profiles

Akhil Srivastava

Marketing Manager, Software as a Service, Infosys

Akhil SrivastavaAkhil has eight years of experience in the IT industry. He is part of the Infosys product marketing team, and is responsible for the go-to- market strategy of the Infosys iEngage digital consumer platform.

Akhil will blog on social media, events, go-to-market, product marketing, and SMEs.

Gopal Devanahalli

Vice President – Products, Platforms and Solutions for the Energy, Utilities, Communication & Services Business Unit of Infosys.

Gopal DevanahalliGopal has over 20 years of professional services experience, and has spent the last 13 years at Infosys. In the current role, he is focused on developing Intellectual Property-led offerings of Infosys to help global corporations drive their business objectives of revenue growth, profitability and asset efficiency. Between 2007 and 2011, Gopal led the Communication, Media & Entertainment Business Unit at Infosys BPO after having spent a year with the Corporate Planning Group. Prior to that, he was the Head of Sales for the Retail & CPG Business Unit at Infosys, based out of Dallas, TX. Before joining Infosys, he worked for over 7 years at Kotak Mahindra Finance.

Gopal has an Engineering Degree in Computer Science from Birla Institute of Technology & Sciences, Pilani and a Post Graduate Diploma in Management from the Indian Institute of Management, Calcutta. Gopal is the Co- chairman of the Bangalore Chapter of the International Association of Outsourcing Professionals (IAOP). He is based in Bangalore.

Naresh Kothari

Associate Practice Engagement Manager, Infosys

Naresh KothariNaresh consults large enterprises on their innovation agenda. He is also responsible for sales of Infosys’ Intellectual Property led offerings that help global corporations drive their business objectives of revenue growth, profitability and asset efficiency. Naresh has over 13 years of professional services experience and holds an Engineering degree from Pune University, India.

Naresh has deep understanding of the contact center and experience space and will blog about Operational Efficiency, Customer Experience, Agent Productivity etc.

Nitin Mahajan

Lead Product Manager – Customer Service Experience, Infosys

Nitin MahajanNitin has over 25 years of experience and has been with Infosys for last 12 years. In his current role he focuses on the Customer Experience Management space for building new products for which he has also filed patents.

In his earlier role as Delivery Manager, Nitin has managed large portfolios for some of the leading communication accounts. His key strengths are conceptualizing innovative product ideas and taking those to market. He is a PMP certified professional and has contributed in thought leadership articles in several external forums and is also a senior executive member of IEEE, Pune.

Nitin has done his engineering from Govt. College of Engineering, Pune and is based in Pune, India.

Vishal Suresh Bagal

Product Line Manager – Customer Service Experience, Infosys

Vishal Suresh BagalVishal has over 17 years of IT experience and has played variety of roles in the last 8 years with Infosys. In his current role, Vishal focuses on some of the larger modules of customer experience bringing out features which would help Enterprises transform their contact centers from cost centers to revenue growth engines, boosting customer satisfaction, profitability and operational efficiency. He firmly believes this can be achieved by focusing on the right parameters and leveraging the right technologies.

Vishal was a earlier part of Infrastructure Management Services at Infosys and program managed the NOC operations for leading Telecoms in US and UK. Before joining Infosys, he has contributed in Network and Datacenter consulting and administration domains. Vishal is based in Pune and has an Engineering Degree in Electronics from Solapur, India.

8 Plays to Deliver an Integrated Customer Service Experience
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