The Infosys Utilities Blog seeks to discuss and answer the industry’s burning Smart Grid questions through the commentary of the industry’s leading Smart Grid and Sustainability experts. This blogging community offers a rich source of fresh new ideas on the planning, design and implementation of solutions for the utility industry of tomorrow.

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Why not to enable the customer self-service in traditional way...

Customer self-service areas have been dominating by the "custom" work done by utilities since last decade. Traditionally it is being preferred to deliver the self-service by utilities' "own way" rather than leveraging the best practices across industries....of-course choices & options were also limited.

 

But these areas are rapidly transforming, perhaps at the same pace as smart grid is shaping up. There is emergence of some new products & platforms in this space that enable utilities to offer the self-services in more innovative ways that too in low cost & reduced time to market. These products / platforms are proven in multiple ways; provide scalability with benefits of future trends such as Cloud etc. So why to follow the traditional way of attempting to build / enhance the self-services by own?

 

 Infosys has been a great contributor in this space and had been serving the industry for last 15 years. Leveraging the best practices and research done, one such product "Infosys Customer Self-Service Energy Manager" is available to serve these areas.

 

Infosys is going to make available this product available along with social media & advanced analytics during CS week 2012 conference where Infosys product team, domain consultants will be available for the demo & discussion.

 

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