Why not to enable the customer self-service in traditional way...
Customer self-service areas have been dominating by the "custom" work done by utilities since last decade. Traditionally it is being preferred to deliver the self-service by utilities' "own way" rather than leveraging the best practices across industries....of-course choices & options were also limited.
But these areas are rapidly transforming, perhaps at the same pace as smart grid is shaping up. There is emergence of some new products & platforms in this space that enable utilities to offer the self-services in more innovative ways that too in low cost & reduced time to market. These products / platforms are proven in multiple ways; provide scalability with benefits of future trends such as Cloud etc. So why to follow the traditional way of attempting to build / enhance the self-services by own?
Infosys is going to make available this product available along with social media & advanced analytics during CS week 2012 conference where Infosys product team, domain consultants will be available for the demo & discussion.