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Live Blogging from CS Week Day 3

67_1.jpgThe week has flown by at CS Week this week, with an amazing turnout and flurry of innovative ideas being circulated around the industry. CS Week has been the cornerstone of transfromation within the utility industry, especially from the customer standpoint.

With all the changes that have been made at the meter, the biggest change has been in the focus utilities place on meeting and exceeding customer expectations. I know that most of the work has been done to put a strategy in place to address customer expectations, but this this is a herculean effort compared to where the industry was five years ago, or even two years ago. The big focus is on how to mesh a technology strategy with customer engagement and how to align those two critical elements.

I wanted to relay this bit of focus pulled from Day 3 and I look forward to wrapping up the events with the Keynote address and the Customer Service Workshop in the final day.

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