The Infosys Utilities Blog seeks to discuss and answer the industry’s burning Smart Grid questions through the commentary of the industry’s leading Smart Grid and Sustainability experts. This blogging community offers a rich source of fresh new ideas on the planning, design and implementation of solutions for the utility industry of tomorrow.

Blogger Profiles


Abhijeet Janardan Patil

Senior Consultant, Energy, Utilities, Communications and Services – ADT, Infosys

Abhijeet Janardan PatilAbhijeet has more than eight years of experience in asset management.

At Infosys, he is a senior consultant with Enterprise Asset Management practice. Currently, Abhijeet is working closely on the business transformation initiatives for Utilities in North America.

Abhijeet will be blogging on Asset and Work Management, and related topics.


Amar Chhatwal

Senior Principal, Infosys Consulting

Amar’s experience in the IT industry spans over 15 years. He advises clients on their strategic, operational, organizational, marketing, and customer service challenges. Amar’s expertise lies in data-driven decision making, continuous improvement initiatives, business process design and implementation, large-scale programs across various business units and levels.

He has successfully led business transformation initiatives for various clients utilizing proprietary tools and accelerators.

Amar will blog on Smart Grid, customer service, customer care management, Automated Metering Infrastructure (AMI), demand response, BI/ analytics tools and applications, fraud, theft and loss prevention, revenue management, forecasting and load management, value proposition, and regulatory compliance.


Amitkumar Panchal

Senior Consultant, Energy, Utilities, Communications and Services, Infosys

Amitkumar PanchalAmitkumar has more than 10 years of experience in the utility industry – with a laser-sharp focus on the business process and product for Advanced Metering Infrastructure (AMI), meter data analysis as well as energy accounting and billing for electricity, gas and water utilities.

As a Senior Consultant, Amitkumar leads system as well as software product teams in AMI for multi- utilities.

Amitkumar will blog on Advanced Metering, Meter Data Management and Multi-Utilities Smart Energy Services.


Amol N. Jain

Senior Associate Consultant, Customer Service Practice, Utilities, Infosys

Amol N. Jain’s responsibilities include providing customer service and billing for utilities, services around SAP Industry Specific (IS) solution for utilities and Oracle Customer Care and Billing (CC&B) solution, as well as designing and developing customer service functionalities.

Amol has spent more than four years in the IT industry.

Amol will blog on broader utilities, customer service, customer information systems (CIS) and Smart Grid.


Arun Vyas

Consultant, Utility – Energy, Utilities, Communication and Services, Infosys

Arun Vyas Arun Vyas has significant experience implementing software products in the AMI / MDM space.His focus areas include AMI, meter data analysis, MDM and meter data acquisition. He has spent more than six years in the utility industry, specifically in communication technologies, such as GSM, GPRS, and RF, for electric utilities.

Arun writes on AMI, MDM, meter data analytics, home area networks, demand response and smart grid.

Ashiss K. Dash

Group Engagement Manager, Energy, Utilities and Services, Infosys

Ashiss K. DashAshiss has over 16 years of IT experience. He specializes in Smart Grid solutions, business, and technology strategy consulting.

Ashiss was priorly heading Client Services for Utilities in the west coast. He has been actively involved in steering committees of transformational programs and has been instrumental in designing value-driven engagement models that delivered significant business value to utilities clients in transforming Customer Service, Transmission and Distribution (T&D), and Power Procurement business processes. He has published articles on Business Analytics and how it enables strategic decision support for enterprises.

Ashiss will blog on Smart Grid, Automated Metering Infrastructure (AMI), demand response, technology strategy, business-IT alignment, regulations, data strategy, and business analytics.


Baiju Varghese

Consultant, Smart Grid Practice – Energy, Utilities, Communications & Services, Infosys

Baiju Varghese has more than six years of experience in the IT industry.

At Infosys, Baiju works on the Common Information Model (CIM) standards used for modeling use cases on Infosys Smart Integrator platform. He has also contributed to the chapters on communication protocols – like Modbus, IEC- 101/103/104, ICCP, DNP3 and IEC61850 – in materials that help prepare professionals for L200/300 certification in Distribution Automation technology.

Baiju will blog on Substation Automation System, Substation Communication Protocols, IEC61850 and CIM.


Balaji Natarajan

Industry Principal, Energy, Utilities and Services, Infosys

Balaji has 14 years of industry experience. He specializes in Energy and IT industries. Balaji provides thought leadership to Smart Grid clients and suggests best practices in Strategy, Program Management, Business Process Transformation, Organization Change Management, and Enterprise Business Architecture.

Balaji has played a key role as an advisor for large scale Smart Grid programs in the Americas, Advanced Metering Infrastructure (AMI), Distribution Operations, and Customer Engagement business units. He has also given C-Level recommendations for multiple sectors in mobile computing, unified communications and cloud computing topics.

Balaji will blog on Smart Grid (Market Trends, Role of Standards, Information Governance, Information Analytics, Organizational Change Management, Enterprise Business Architectures, Business Process Impacts, and Customer Engagement) and Pervasive Computing (Mobile Architectures, Cloud Computing).


Ben Edelbrock

Engagement Manager, Energy, Utilities and Services, Infosys

Ben has seven years of experience in the Energy and Utilities industry. He pursues and manages opportunities within this domain, focusing on bridging technical and business needs in the emerging Smart Grid business climate. Ben also concentrates on managing budgets, timelines and project expectations while handling partnerships with leading Smart Grid key vendors. Currently as Engagement Manager, he focuses on business development within Advanced Metering Infrastructure (AMI) and Smart Grid.

He will blog on relationship management between industry and IT service providers, Smart Grid solutions, industry perspectives, and vendor management.


Bill Lewis

Manager, Energy, Utilities and Services, Infosys

Bill LewisBill has 20 years of IT experience. He is currently Manager for Marketing and Alliances.

Bill’s key achievements include the GridMan solution for managing Smart Grid IT/ communications infrastructure, Smart Customer Experience marketing program, and developing partnerships with multiple best-in-class Smart Grid solution providers.

Bill will blog on Smart Grid, Smart Grid Customer Experience and Smart Grid IT/ communications infrastructure management.


Chandra Sekhara Reddy Kalakota

Lead Consultant, Energy, Utilities and Services, Infosys

Chandra has over ten years of experience in the IT industry. He has experience in driving business transformation projects in transmission and distribution for North American electric utilities.

He is currently a Business Process Consultant with Infosys’ EUS practice. His areas of expertise include customer service operations, work/ asset management, compatible unit/ utility standards, electric design, estimation/ pricing, and Geographical Information System (GIS).

Chandra will blog on Asset Management, Work Management, Asset Analytics, Smart Grid, Renewable Energy, and Energy Storage.


Chinmoy Parida

Lead Consultant, Energy, Utilities Communications and Services, Infosys

Chinmoy ParidaChinmoy has more than nine years of experience in the IT industry. His skills are in customer self-service initiatives and customer information system assessment and modernization. Chinmoy was responsible for the reverse engineering of a customer information system, and in the customer information system business process consolidation of four different operating companies.

In addition, he handled the design, development and deployment of a modernized customer information system, catering to both - call center and back office.

Currently Chinmoy is a Lead Consultant in the Utilities Customer Service practice, at Infosys.He specializes in developing customer service assessments, modernization roadmap for utilities, workflow optimization for contact center application, and design and development of self-service functionalities.

Chinmoy will blog on Utilities Customer Information System, Self-Service and Customer Experience.


Devendra Vishwakarma

Lead Consultant, Energy, Utilities and Services, Infosys

Devendra has over 10 years of experience in Transmission and Distribution (T&D) automation product development and project engineering. He specializes in Smart Grid solutions, demand response, Distribution Management System (DMS), Outage Management System (OMS), and wholesale market operations.

Devendra will blog on Smart Grid architecture and solutions, Demand response, DMS, and OMS


Gaurav Saxena

Senior Consultant, Utility – Energy Utilities Communication and Services, Infosys

Gaurav SaxenaGaurav Saxena has more than seven years of experience in the utility industry. During this time, he has spent much time and attention to the following themes: advanced metering infrastructure, meter data analysis, meter data management, meter data acquisition, billing, energy audit and network analysis, customer service, smart metering, and demand-side management.

Gaurav likes to write on analysis, demand response and smart metering.


Gyan Mohapatra

Lead Consultant, Energy, Utilities and Services, Infosys

Gyan has over 10 years of consulting experience in the Utilities domain. He specializes in Smart Metering, Meter Data Management (MDM) Systems, Customer Service, and Demand Side Management (DSM). He has implemented Advanced Metering Infrastructure (AMI)–MDM and DSM programs; evaluated multiple MDM products; aided utilities in their DSM business cases; worked on Smart Grid solutions.

Gyan will blog on Smart Metering, Smart Grid, Demand Side Management, Distributed Generation, Energy Efficiency, and Grid Security.


Hemanth Kumar V.

Senior Consultant, ECS-ADM, Infosys

Hemanth Kumar V.Hemanth Venukadasula has extensive delivery / consulting / business analysis experience gained from his 9.5 years of experience in the IT industry. In his project work at Infosys, Hemanth has led projects on gas operations for a U.S.-based gas utility. These projects include integration of front office and back office, automation of nominations and scheduling process, and various other business process changes.

Hemanth discusses topics such as U.S. energy and U.K. water markets (including policy and trading environment), effect of accelerated renewables growth on European smart grid developments, and how energy utilities will adapt in the mid to long-term horizon.


Jagannath Padhy

Senior Project Manager, Energy, Utilities and Services, Infosys

With 13 years of experience, Jagannath specializes in implementing Meter Data Management System (MDMS) and Enterprise Information Management. He has also been involved in implementation and sales of ERP Data Management and Meter Data Warehouse solution.

Jagannath will blog on Utility Applications, Smart Grid, and Smart Grid Analytics.


Kasturika Supkar

Principal Consultant – Energy, Utilities, Communications and Services – Infosys

Kasturika SupkarKasturika Supkar has more than 14 years of experience working with global utilities.

As a Principal Consultant, Kasturika leads the Customer Service Practice of the Utilities Division – providing consulting services as well as innovative solutions.

Kasturika will blog on Customer Care and Billing as well as on Customer Experience.


Labanya Patro

Senior Consultant, Utilities Customer Service Practice, Infosys

Labanya has over nine years of industry experience. She specializes in design and implementation of customer self- service initiatives and Demand Response/ Demand Side Management (DR/ DSM) programs. Currently as a Senior Consultant, Labanya is responsible for designing, developing and deploying modernized Customer Information System catering to both Call Center and Back office.

Labanya will blog on CIS modernization, customer service (including self-service) and Customer experience.


Larry Rubenacker

Senior Principal, Infosys Consulting

Larry is a Management Consultant with over 25 years of IT experience. His focus areas are customer service, billing and Advanced Metering Infrastructure (AMI) for the Utility industry. Larry has delivered and managed consulting projects for over 30 leading gas and electric utility companies. He has spearheaded business context for Smart Customer Experience and defined high-level business architecture for Smart Customer Portal (SCP).

Larry will blog on Customer Information System (CIS) modernization, CIS replacement, impact of AMI on legacy CIS, customer experience, customer portals, and web services strategy.


Makarand Arvind Kale

Principal, Infosys Consulting

Makarand Arvind KaleMakarand has over 12 years of experience in the IT industry. He is a Subject Matter Expert (SME) on power distribution, bid management, project management, meter-to-cash, and customer services. He is currently working on one of India’s largest IT business transformation project in the power sector.

He has leveraged his expertise in planning, strategy formulation and execution, regulatory affairs, and customer service processes.

Makarand will blog on Smart Grid and customer service.


Manmohan Sahu

Senior Consultant, Utilities Customer Service practice, Infosys

Manmohan SahuManmohan is a senior consultant in the Utilities Customer Service practice at Infosys.

He specializes in care center optimization, self-service portal enhancement and other customer service areas such billing, customer care and meter services. He has worked on several key customer service initiatives to enhance customer experience, reduce call handling time, reduce revenue loss and prevent fraud. He has eight years of utility industry experience.

Manmohan will blog on utilities customer information system, self-service and customer experience.


Manish Kumar Pandey

Principal Consultant, Energy, Utilities and Services, Infosys

Manish Kumar PandeyManish has over 12 years of experience in the IT industry. He specializes in consulting for Advanced Metering Infrastructure/ Meter Data Management (AMI/ MDM), Energy efficiency, and Demand Response/ Demand Side Management (DR/ DSM) programs.

Manish has led several projects for various American utility companies in the areas of AMI/ MDM, Customer service, and Energy efficiency. He has led IP and solutions development programs and provided consultancy in the areas of AMI Analytics, Energy Efficiency, Web self service, and DSM. He also defined the application for Business Intelligence reporting on MDM systems, and platforms for addressing multiple integration and migration issues between MDM and legacy systems.

Manish will blog on AMI / MDM, AMI Analytics, Energy Efficiency Programs, Demand Response, Demand Side Management, and Smart Grid.


Matt Dhillon

Business Manager, Energy, Utilities and Services, Infosys

Matt has over 25 years of experience in the IT industry. He specializes in Smart Grid solutions, demand response, Automated Metering Infrastructure (AMI), value propositions, and international markets.

Matt will blog on Smart Grid, AMI, Demand Response, Distribution Management Systems (DMS), Outage Management Systems (OMS), electricity theft, value proposition, international utilities, and regulations.


Mike Jones

Lead Consultant, Energy, Utilities and Services, Infosys

Mike JonesMike has over 30 years of experience in the Water Sector, covering all levels from Operator to Project Manager and Designated Engineer. He has expertise across a wide range of areas including operations, asset management, regulation, planning, design, and procurement. In addition, Mike has covered aspects such as environment, water supply, flood risk, sewerage, and treatment.

Besides authoring business plans, core processes, procedures/ specifications, he was a key member of the successful process and IT change management teams, at two water companies. Mike is a chartered engineer and chartered environmentalist, and is also a Water Sector adviser to the industry, government and institutions.

Mike has presented at many conferences, on topics varying from environmental improvement to Supply Chain strategy.

Currently as a Lead Consultant at Infosys, he specializes in business process and change advice to water clients, thought leadership in Water Sector, conference presentations, and client relationships.

Mike will blog on the Future of the Water Sector, focusing on - Asset, Knowledge and Integrated Water Management.


Mitul Thapliyal

Senior Associate, Infosys Consulting

Mitul ThapliyalMitul is a Business Consultant with seven years of experience in the Utility industry. He specializes in Smart Grid, business strategy, IT strategy, and business transformation programs for Utilities practice.

Mitul’s expertise helped define the Smart Grid vision and roadmap, customer service strategy, IT strategy, transmission and distribution, and customer service business transformation program.

Mitul will blog on Smart Grid, customer service, Automated Metering Infrastructure (AMI), work and asset management, process improvement, and utility standards.


Mitrankur Majumdar

Associate Vice President and Group Manager, Client Services, Communications, Infosys

Mitrankur has 17 years of experience in the communication industry, playing various leadership roles in client services, sales and delivery. He has worked with clients across Europe, APAC and North America - advising them in the areas of IT, operations and process consulting.

Currently Mitrankur is an Associate Vice President with Infosys, and is the Head of the Cable and Wireless industry practice. In this capacity, he is heading a partnership with key Infosys clients, in the cable segment in North America.

Mitrankur will blog on Innovation, Digital Consumers, Customer Experience, IT Operations, and Social Media.


Mohammed Ismail

Senior Consultant, Utilities Customer Service practice, Infosys

Mohammed IsmailMohammed Ismail specializes in care center optimization, self-service portal enhancement and other customer service areas such as billing, customer care, and meter services. He has worked on several key customer service initiatives to enhance customer experience, regulatory changes, metering and billing.

Ismail writes extensively on utilities customer information system, self-service and customer experience.


Mohan K. Achari

Senior Engagement Manager, Infosys

Mohan has over 15 years of industry experience. He specializes in strategy development, solving business problems through technology led solution in customer service, transmission & distribution and energy trading business units.

Mohan has excelled in Client relationship management. He has led and managed distribution business unit related transformation programs e.g implementation of Field Force Automation system, Program management of Work and Asset management system for large North America utility clients.

He will blog on Smart Grid, regulations, technology strategy, renewable energy, and Plugin electric vehicle.


Peter Perrault

Lead Consultant, Sustainability Practice, Infosys

Peter PerraultPeter Perrault has spent more than seven years driving sustainability through winning organizational initiatives.

As a Lead Consultant on sustainability, Peter’s efforts are directed towards successfully delivering on corporate sustainability initiatives and government programs as well as enabling energy management and efficiency, carbon accounting and data center best practices.

Peter will blog on Corporate Sustainability Programs, Energy Management and Efficiency, Carbon Accounting, Government Programs and Data Center Best Practices.


Pradeep Kumar Pathak

Senior Consultant, Energy, Utilities and Services, Infosys

Pradeep Kumar PathakPradeep has around 10 years of experience in the Utilities domain. He specializes in Supervisory Control and Data Acquisition (SCADA), Energy Management System (EMS), Distribution Management System (DMS), Outage Management System (OMS), and Smart Grid solutions.

Pradeep will blog on Smart Grid Solutions Strategies, Transmission and Distribution Automation SCADA/ DMS/ OMS and Utilities Affairs.


Peter Punwani

Partner and Practice Manager, Infosys Consulting

Peter leads the Energy, Utilities and Services (EUS) practice at Infosys Consulting. He has assisted over 30 Fortune 500 companies in strategic analysis, business transformation, operations excellence, supply chain management, and implementation of Enterprise Resource Planning (ERP) systems. Peter is a frequent writer and speaker at industry conferences on supply chain transformation and realizing value from systems implementations.

Peter will blog on supply chain transformation, procurement, operations excellence, work and asset management, ERP implementation, and value realization.


Praveen Agrawal

Industry Principal, Consulting & System Integration, Infosys


Praveen AgrawalPraveen is a subject matter expert and recognized force in the industry in Asset Management – especially in Maximo - with knowledge levels spanning across functions and industries. Praveen has global experience of executing various EAM and ERP projects for Energy, Utilities, Manufacturing and telecommunication clients in various capacities. Praveen anchors Maximo Center of Excellence for Infosys which is responsible for developing solutions, tools, accelerates, processes and methods. He also manages IBM relationship for all advanced technologies for Infosys’ Energy, Utility, Communication and Services vertical.


Puskar Mitra

Senior Consultant, Energy, Utilities, Communication and Services, Infosys

Puskar has 11 years of experience in the Utility industry. As Utility Domain Consultant, he specializes in utility operation technology areas that include SCADA, distribution management system, distribution automation along with applications such as DPF, FISR, FLOC, VOLT-VAR control, and other key SG focus areas.

Puskar will blog on Utility Domain Areas, SCADA/ DMS/ DA and Smart Grid.


Prosenjit Dutta

Principal Consultant, Energy, Utilities and Services, Infosys

With over 12 years of industry experience, Prosenjit, leads the Advanced Metering Practice within the Utilities division. He has an extensive background in AMI systems, Meter Data Management (MDM) platforms, AMI communication systems, and Customer Portals He is responsible for project execution, sales, solutions, and branding. He has worked in multiple engagements, both onsite and offshore, managing AMI programs and alliances.

Prosenjit will blog on Advanced Metering, Meter Data Management, and Demand Response.


Rajesh Abbigere

Senior Test Manager – Energy, Utilities, Communications and Services, Infosys

Rajesh has 12 years of experience in the IT industry.

As a Senior Test Manager, Rajesh is credited with successfully managing the testing of large transformation projects for telecom companies and utilities.

Rajesh will blog on Advanced Metering Infrastructure (AMI) Implementation and IT for Utilities.


Rajnish Ranjan

Senior Consultant, Advanced Metering Infrastructure (AMI), Utilities, Infosys

Rajnish RanjanRajnish Ranjan specializes in metering infrastructure, collection of online meter data, meter-to-cash management, energy accounting and energy efficiency. He also takes care of self-service portals, customer service area, and customer information system.

Rajnish’s blogs are dedicated to discussions around advanced metering, meter data acquisition and multi- utilities smart energy services, customer service, self-service, and communication over the GPRS network.


Rejeesh Gopalan

Consultant, Digital Transformation – Energy, Utilities, Communications and Services, Infosys

Rejeesh GopalanDuring his more than nine years with Infosys, Rejeesh Gopalan has worked extensively in package consulting around the Maximo Asset Management Software, with a clear focus on energy companies and utilities.

As a Consultant, Rejeesh is responsible for providing leadership in multiple projects based on Maximo Asset Management Software, involving end-to-end implementation, upgrades and application support.

Rejeesh will blog on Asset Management as well as Business Process Optimization Programs.


Roger Eatwell

Principal Consultant, Energy, Utilities, Communications and Services, Infosys

Roger EatwellRoger Eatwell has 21 years of industry experience. He has worked extensively in regulated and asset- intensive industries such as Energy, Transportation, and Defense and was responsible for the development of a portfolio of data and information-oriented products.

Roger has been involved with water companies in the U.K. and Australia. His skills are in providing asset information management services and solutions relating to information hierarchies, regulated asset industry reporting and structures, investment appraisals, and optimizations.

Currently as a Principal Consultant at Infosys, Roger is responsible for business processes and change advice to water clients, thought leadership in water sector, conference presentations, and in client relationships. He leads the Water Practice, with a developed team to provide key domain know-how to support projects, and develop key solution propositions.

In addition, Roger recently led the business value articulation activities as part of a customer billing assignment, solution-related business change activities, smart customer experience initiatives and new customer relationship scoring mechanisms such as SIM in the U.K.

Roger likes to blog on Asset Information Management (relating to information hierarchies, regulated asset industry reporting and structures, investment appraisal and optimization), Focus Upon Value Articulation, and water-related areas such as Customer Service Excellence, Metering, Compliance Systems, and Partnering.


Rohit Choubey

Lead Consultant – Energy, Utilities, Communications and Services, Infosys

Rohit ChoubeyRohit Choubey has spent more than a decade in asset management consultancy and implementation of enterprise application management (EAM) packages.

Rohit joined Infosys about eight years ago. At Infosys, he is credited with providing the leadership on one of world’s largest implementations of the Maximo enterprise asset management package.

Rohit will blog on enterprise asset management and global template solutions.


Ross Shaich

Lead Consultant – Energy, Utilities, Communications and Services, Infosys

Ross Shaich has 14 years of experience in the energy and utilities sector, including nearly three years of Infosys experience. Over the years, Ross has earned a reputation for pushing the limits of possibility in the sector and meeting aggressive schedules.

As a Lead Consultant, Ross is responsible for driving the successful implementation of outage management systems (OMSs) at US utilities.

Ross will blog on Outage Management, Smart Meters, and Utilities.


Sahadeb De

Principal Consultant, Energy, Utilities, Communications and Services, Infosys

Sahadeb DeSahadeb is a Principal Consultant at the Utilities Geospatial Information System (GIS) practice, and engages with clients on GIS business and technical processes. He has more than 23 years of industry experience in geo-environment, natural resources, agriculture, electric, and gas utility.

Sahadeb leads the onsite team and provides GIS solution alternatives for clients, and has engaged in building and maintaining relationships with GIS product vendors, and client services group (CSG) of Infosys.

In addition, he has coordinated with offshore development teams in large GIS project implementation, and has skills on pre-sales tasks.

Sahadeb will bring this vast experience on his blog posts, and will share insights on GIS.

Santosh Kumar Sahu

Senior Consultant — Advanced Metering Infrastructure (AMI) Practice, Infosys

Santosh Kumar SahuSantosh Kumar Sahu provides techno-functional consultancy around meter data management (MDM) application implementation and end-to-end configuration and customization (including operational workarounds). His responsibilities also extend to energy analytics and business reports.

Santosh has more than nine years of experience in IT industry. He has a successful track record in IT solution and functional consulting, as well as technical advisory, with emphasis on global rollouts. Leading utilities in the US have availed his services to launch their smart meter programs. These include remote connect/disconnect, time of use (TOU) billing, reduce your usage, smart meter opt-out, Green Button Initiative, energy charts and analysis, advanced metering infrastructure (AMI) network monitoring.

Santosh writes on AMI / MDM, AMI analytics, energy efficiency programs, demand response, self-service portal and meter-to-cash process.


Sathyanarayana Krishnamurthy

Principal Consultant, Enterprise Solutions, Infosys

Sathyanarayana is responsible for delivery and pre-sales of all utility customer accounts at Infosys’ SAP practice. He has more than 18 years of experience. He has built teams to meet the challenges of the utility industry and supported pre-sales for all utility accounts.

Sathyanarayana’s blogs will focus on the utility industry covering gas, electricity and water.


Saurabh Kumar

Senior Engagement Manager, Energy, Utilities and Services, Infosys

Saurabh has 18 years of industry experience. Currently, he specializes in solutions and services which include the electric utilities value chain.

Saurabh has played a key role in helping electric utility customers solve business problems in Customer Service, Work and Asset Management, Demand Side Management and Smart Grid.

He will blog on Smart Grid, Customer Service, Demand Side Management, Renewables and Regulatory impacts.


Siddharth Honnihal

Lead Consultant – Energy, Utilities, Communication and Services, Infosys

Siddharth HonnihalWith more than 12 years of experience, Siddharth essays roles in business consulting and project management at Infosys. He is focused on the smart meter network monitoring solution at a leading electric and gas utility in the U.S.

A certified energy auditor and electric and natural gas business professional, Siddharth has provided consulting services for solution development, application development, process improvements, vendor selection, and bid management. His services have spanned the domains of utilities, oil and gas, sustainability, renewable energy, and energy efficiency. Having worked closely with clients based in the U.S., the U.K. and India, Siddharth’s domain expertise is augmented by his knowledge of geo-specific operations.

Whether it’s utilities or oil and gas, Siddharth will keep you posted on hot-button areas for both industries – including regulatory compliance, policies and markets, demand side management, process improvements, and value propositions.


Subhabrata Bhattacharyya

Principal Consultant, Energy, Utilities and Services, Infosys

Subhabrata has 13 years of experience in the IT industry. He has extensive experience in Customer Service operations. He specializes in Contact Center Optimization, Self-Service Portal and Meter-to-Cash process.

Subhabrata will blog on CIS Modernization, Customer Service, Customer Experience, and Portal Strategy.


Sudhansu Bose

Principal, Infosys Consulting

Sudhansu has over 13 years of IT experience. He specializes in energy track solutions, demand response, Automated Metering Infrastructure (AMI), bulk supply billing, energy scheduling, energy accounting, meter-to-cash management, and customer care business process handling.

Sudhansu has played a key role in online meter data capture, energy accounting and load forecasting.

Sudhansu will blog on Smart Grid, AMI, demand response, value proposition, distribution management systems, outage management systems, prevention of theft of electricity, and regulations.


Supriyo Dey

Senior Consultant, Energy, Utilities and Services, Infosys

Supriyo DeySupriyo has over eight years of IT experience in the Utilities industry. He is involved with customer self-service initiatives and customer information system modernization.

Supriyo specializes in self-service portal, contact center optimization and customer service applications such as, meter-to-cash process, energy efficiency and demand response programs, and low income assistance programs. He has designed and developed new self-service initiatives in customer portal including AMI integration, mobile web version, call center work flow optimization, back office processing, and end- to-end workflow of low income assistance programs.

Supriyo will blog on Utilities Customer Information System, Demand Response and Energy Efficiency programs, Advanced Metering, Customer Portals, and Self Service.


Sunny Mishra

Principal Consultant, Enterprise Solutions, Infosys

Sunny has over 20 years of industry experience and consults on Cross- Vertical Solution Formulation and Strategy, Management and Technology. He is an IBM Certified Enterprise Architect (EAI) and specializes in Business Process Modeling and Optimization.

Sunny will blog on Integration and Interoperability Issues, Enterprise Reference Architectures and Standards (Smart Grid), and Smart Grid Solution Strategies.


Subroto Kar

Practice Manager, Enterprise Solutions - Oracle Practice, Infosys

Subroto has 24 years of industry experience and is Practice Manager, responsible for Energy, Utilities and Service verticals at Infosys’ Oracle Practice.

He leads vertical specific growth strategies, global delivery, solutions, and go-to-market activities. Subroto was instrumental in incubating the HCM Oracle and Workforce management service lines from scratch. He consults on enterprise application strategies and next generation solutions in the EUS space. His recent work involves Utilities Smart Grid enterprise solutions and IT strategies.

He has published several papers and is an active contributor to industry and technology publications. He is a speaker at international conferences and is panel judge for forums including Oracle Applications User Group (OAUG) UK.


Tarun Jindal

Consultant – Energy, Utilities, Communications and Services – Infosys

With more than eight years of experience behind him, Tarun Jindal provides a specialist understanding of power distribution utilities as well as an insight of IT implementation in Power Sector. The key areas of synopsis will be Advance Metering Infrastructure, Smart Metering and Smart Grid Technology.

At Infosys, Tarun provides consultation on electrical utilities domain includes key areas like meter data management (MDM) systems, Network Management System (NMS) as well as assists in crafting responses to Request for Proposals (RFPs) and enables knowledge transfer (KT) to technical teams.

Tarun will blog on the Advanced Metering Infrastructure (AMI), Smart Grid and Smart Grid.


N.S.K. Varma

Consultant – Utilities, ECSADM, Infosys

N.S.K. Varma N.S.K. Varma has more than seven years of industry experience. He has worked on multiple assignments in Customer Information Systems, Billing and AMI Domain across India, US and Europe. Varma will blog on utilities in general as well as on CIS systems and sustainability.

Vijay Kumar Mududhudla

Lead Consultant, ECS, Infosys

Vijay Kumar MududhudlaVijay has more than 10 years of experience in the field of Smart Meters, Smart Grid and advanced metering infrastructure (AMI) project implementations. He has extensive electrical domain knowledge and a deep understanding of different utility IT applications such as AMI, master data management (MDM), customer information system (CIS), analytics, geographical information system (GIS), outage management system (OMS), billing, consumer indexing, and energy audit.

He is also an externally certified software business analyst and has provided business intelligence (BI) solutions to multiple global utilities.

Vijay will blog about AMI, MDM, big data and analytics, AMI managed services, Smart Grid, and customer experience.

Venkata Nimmala

Consultant, Energy, Utilities and Services, Infosys

Venkata has over seven years on experience in the IT industry. He specializes in Customer Service Applications, Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM).

He has worked on several key projects including call center work flow optimization, self service portal re- architecture to use Service Oriented Architecture (SOA), Customer Information System (CIS) – AMI integration, MDM integration with CIS and AMI systems, and MDM business services to help CIS better utilize AMI features.

Venkata will blog on Customer Service, Metering, Service Orders, and AMI/MDM.


Vivek

Partner, Energy, Utilities and Services, Infosys Consulting

VivekVivek brings insights from two decades of experience around the world. He specializes in driving transformation projects for large businesses and industries in India, with focus on the power sector and Smart Grid. He also focuses on business alignment and IT strategies.

He has been the lead author of the transformation roadmap and IT Task Force reports for Indian power distribution.

Vivek will blog on customer service and Smart Grid with focus on India.


Vivek Bhatt

Lead Consultant – Energy, Utilities, Communications and Services, Infosys

With over nine years of experience, Vivek has undertaken a number of consulting assignments and worked across utility industry in the UK. He has extensive expertise in the areas of customer experience, and information management services and solutions.

Vivek will blog on trending topics in the areas of information and process management, customer services improvement, taxonomy, and metadata.


William Peak

SmartGrid and Interoperability Consultant, Energy, Utilities and Services, Infosys

William has over 30 years of experience in the IT industry. He has developed Customer Information Systems (CIS) system requirements/ context for a client, which supports Oracle BPO, Advanced Metering Infrastructure (AMI) and Smart Grid programs.

Currently William is a Smart Grid Operational and Technology Specialist at Infosys.

William will blog on Smart Grid Operational and Technology Specialization, with special emphasis in Interoperability.