The Infosys global supply chain management blog enables leaner supply chains through process and IT related interventions. Discuss the latest trends and solutions across the supply chain management landscape.

April 8, 2014

Impact of SMAC on Enterprise Software Applications


Technologies such as Social networking, mobile, analytics and cloud computing have been shaking the IT industry for past several years. But in last couple of years, this combination of technologies together is transforming the business model. IDC calls this combination "Third Platform", Gartner calls it "Nexus of Forces" and Cognizant calls it "SMAC "- Social, Mobile, Analytics and Cloud. This paper uses the word SMAC to represent this technology stack.

SMAC is disrupting the world. No CIO discussion is complete without considering impact of SMAC on business. Faster than ever improvements in this technology stack, are adding value to whole gamut of businesses. Advantages are many and seem very fascinating, with promises being made as large as - predicting future (Analytics), available anywhere (Mobile), everything so simple and networked (Social), and at a fraction of price (Cloud). This new technology stack has started transforming tomorrow's enterprise and has impact on each of the areas of an enterprise, hence subsequently on all the software applications used within and by the organizations.

Gartner predicts that by 2017, SMAC stack will drive more than 26% of the total enterprise software market revenue, an increase from 12% in 2012 - representing over $104 billion new revenue from this stack.

This Point of View delves into this technology stack and finds out how each of the component of this technology stack is impacting enterprise applications.

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March 28, 2014

Gamification - An EAM perspective

     Today, for a product to be successful in a said area it is very important to exhibit the extent and how widely it could be used for both attracting clients and talent. Gamification is gradually being adopted by organizations across the world and across industries to increase the visibility and sale ability of their products/services. For the uninitiated, gamification is the process of using game elements in business scenarios/contexts to exhibit the capabilities of a product.

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Lubrication Management - An Integral part of Asset Management - Part I

There was an incident where Alaska Airlines (flight 261) flying from Mexico to Seattle airport plunged into the Pacific Ocean. The accident was caused due to the thread failure on the jackscrew causing loss of pitch control. The jackscrew is responsible for keeping the stabilizer trim in control. The root cause for such a fatal accident was insufficient lubrication.

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March 6, 2014

ERP in Cloud - Hype or Hope!!!



Until a few years ago, cloud was considered only a marketing hype and did not find many takers. Decision makers and senior IT executives had deep reservations about it- especially running business critical applications such as ERPs. Today, even though cloud has made a measurable inroads into IT roadmap of quite a few organizations around the globe; it still remains untouchable for the majority- primarily for complex ERP functions. There are concerns on data security, privacy, business continuity and control. This Point of View looks at these concerns in details, while highlighting some of the key benefits such as cost advantage, flexibility and rapid time to benefit coming from cloud.

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February 3, 2014

E-retailers exploring same day delivery


You ordered a product online and it gets delivered to you by end of day. Surprised!! But you would simply say WOW!!! We as consumers would feel delighted, lot more excited and confident about e-shopping. 

In US many retailers have started experimenting with same day delivery option. Few such examples are: Google is inviting its employees in the Santa Monica area to try out its Google Shopping Express service for same day delivery pilots. Walmart exploring same day delivery option for fulfilling their online orders from physical stores. E-bay launched a similar program with shoppers who spend more than $25 at local store can pay additional $5 for same day delivery. Amazon getting closer to reduce delivery lead time with their patented 'speculative shipping' model. This blog articulates about how e-retailers can get closer to same day delivery.

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January 16, 2014

Social Media in Supply Chain....the new trend!

Guest Post by
Neha Barnawal, Senior Associate Consultant

"Stop Marketing, Start Engaging"... This line from Scott Stratten very well captures the essence of social media as applicable in business scenarios (Marketing here). One of the major advantage social media offers is engaging people and enabling them to communicate and collaborate. Apart from Facebook, Twitter, Myspace, LinkedIn; various Enterprise social software (as a part of Enterprise 2.0) are invariably providing platform to the enterprise stakeholders to connect, collaborate and communicate. Read entire blog here.

January 15, 2014

Maintenance Practice- A standard to be followed or adapted?

Preventive Maintenance? - The spine of maintenance philosophy, we all do it, don't we?

Predictive Maintenance? - hmm..gadgets, graphs, analysis etc. heard it's expensive, very expensive,  we don't even go near to it!

Reliability Centered Maintenance? -  Strategy, an engineering framework, failure mode analysis maybe..phew! Which fancy maintenance book are you reading these days by the way?

You might be wondering what is this all about, right? So let me tell you, this is an extract of conversation which I was having with one of my good friends, a Manager at the equipment bank of a leading construction company. Some candid responses which appeared contradictory to what I was thinking about the latest maintenance practices being followed in leading industries. Now what makes these evolving practices such as predictive maintenance and RCM dreadful names? Why is there an inhibition in leaping the boundaries and looking beyond practices such as corrective and preventive maintenance? 

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January 13, 2014

Why not WMS App?

The companies today need a Warehouse Management System (WMS) that can be implemented quickly, configured easily and which is cost effective.  Well imagine that you get a WMS solution and various functionality as and when it is required for business.  This implies - speedy implementation with no costly Upgrades! This blog explain into the benefits of new evolution in WMS adaptability i.e. WMS Apps which can help grow business by having immediate performance gains.

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December 30, 2013

Work Force Management - Key Challenges

Work Force Management is about managing the availability of right resources at the right place, at the right time and for the right duration to execute a work. Sounds easy! But it is not. Answers to certain questions like - the time to analyse the work request or the time to assess the resource availability with the right skill set or how optimum is the utilization of resources or how optimum the operating processes are to manage the end to end work execution cycle, where the field force is involved, if not answered properly can pose challenges to achieve the organization's goal.

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November 27, 2013

How Maximo landscape can be expanded in OFS organization:

The typical question thrown by business owners from Oil and Gas segment is how can we expand Maximo beyond the plant and maintenance to improve overall ROI??

Fortunately even I as a consultant came across this trivial question many times. I then tried to search an answer specifically within the OFS (Oil Field Services) space. OFS can be broadly classified between upstream and downstream operations. Out of the many subdivision   from the asset management perspective following areas are of importance to us :

·         Exploration and Drilling,

·         Engineering

·         Operations (Production and Maintenance).

Within the Exploration and Drilling operations the asset management can be effectively used to manage the 'Rig' or 'Oil well' effectively. Following are the major areas within Exploration and Drilling where asset management tools can be used to improve overall efficiency of the operations:

Ø  Rigs and drilling ships

Ø  Drilling related services such as well planning, Pressure pumping and waste chemical management

Ø  Drilling Equipment such as drill pipe, bits and tools

In current economic scenario efficient 'Rig Management' is becoming one of the most challenging aspect within the exploration and drilling operations. Most of the Rigs operate 24 hours per day and 7 days per week; therefore need to continuous monitor  is required so that they can run without disturbance. A 3D visualization tool and Asset Management tool such as Maximo can be effectively used to monitor and manage the field operations and tools and equipment .e.g Rigs, Meters/Pumps, etc. used at 'Rig' or 'well site'.  The 3D visualization tool shows real-time synopsis of drilling environment to remote site that facilitates discussions and decision-making. The schedule maintenance feature of the Maximo can be used to identify the maintenance milestones based either on usage or time. The breakdown down maintenance feature can help in case of emergency.

I recommend treating each Rig in particular geography as a site or location in Maximo. This mapping will help to manage the asset and identify the maintenance cost per site/geography. All the tools and equipment used at the site can be pulled in to Maximo to define the maintenance schedule of those tools and equipments.

Exploration and Drilling are major cost consuming ingredient in the overall oil exploration. A tight check on the operating expense would go long way in making the operations more efficient in the overall landscape.

Engineering is one of the core operations within the OFS domain. Engineering operations can be classified in to following major subcategories  

Ø  Engineering solutions,

Ø  Modules and constructions for rigs , fixed platforms and drilling ships.

Ø  Remotely operated vehicles

Ø  Pipelines

Ø  Wellheads

Ø  Barges

Along with the above mentioned operations engineering quality and reliability piece is of at most importance to the OFS companies. Typical operations within reliability are reviewing the designs of the tools and if required modifying them based on the feedback from well sites. While raising the engineering change order requests Maximo can be used to capture these changes against the tools/assets. In this way Maximo can be a central repository of all the quality related parameters and changes done , if any.


Under the list of processes of Operations and Maintenance we can include following processes:

Ø  Production operations & maintenance

Ø  Artificial lift or pressure pumping

Ø  Production chemicals

Ø  Maintenance and Modifications

Ø  Mechanical, instrumentation & electrical modifications

Currently most of the oil and gas organizations are using Maximo for the processes under this category.

Because these organizations are realizing the value out of the Maximo they are thinking of expanding the landscape across the different process heads.

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