The Infosys global supply chain management blog enables leaner supply chains through process and IT related interventions. Discuss the latest trends and solutions across the supply chain management landscape.

June 30, 2014

Automated Work Force Management - Part 1

In my last blog on workforce management I have highlighted some of common issues that a Service Provider organization faces in managing their field work force.  Issues like more time to analyse the work request, accurate assessment of the resource availability with the right skill set, lack of optimum utilization of resources, lack of visibility on the work execution, communication gap between field force and administrative office etc lead to high operating and administrative cost. Most of these issues can be addressed by brining automation and close integration between the key applications that caters to the end to end operations in Service Industries. Automated Workforce Management is an emerging trend in the highly competitive and price sensitive Service industry. The right level of automation can be achieved by tightly integrating various applications like Enterprise Asset Management, Scheduling, Mobility, GIS etc. that supports business operations and incorporate the required intelligence and automation within them

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June 27, 2014

Oracle Fusion Distributed Order Orchestration - The Next Gen Supply Chain Intelligence

Oracle Fusion application is the next- gen suite of enterprise resource planning from Oracle, leveraging the features and functionalities taken from Oracle E-Business Suite, JD Edwards, PeopleSoft and Siebel product lines and the suite is built on top of the Oracle Fusion Middleware.

Oracle Fusion Distributed Order Orchestration is an integral part of Fusion Supply Chain Management, which performs the Centralized decomposition/disintegration to itemize intricate orders into separate, interconnected fulfillment design targeting the multi- network, division and partner fulfillment networks.

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June 16, 2014

Lubrication Management - An Integral part of Asset Management - Part II

The Phases in establishing the Lubrication Program.

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June 6, 2014

What's your KPI?

Asset Management, a key function, has a strong potential to influence the success of the mainstream business. However, it seems ironical that it has received little or no strategic importance. The scope of Asset Management had been limited to short or midterm goals which seldom tied back to the strategic business goals of the Organisation. Adding to this agony, very few attempts focused on identifying gaps in its orientation towards the overall business goals. One of the reasons for this loose integration I think is the overbearingness with self-centered KPIs. We all know the importance of Metrics, KPIs offers us exactly this. Firstly, it baselines the factors determining the success of an action and finally concludes with the actual measures on how one performed against these set yardsticks. Being comprehensive is very important while aligning the objective span across line of action contributing to overall success of a program. What limits this then? There are few challenges which I think needs to be accounted for

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April 8, 2014

Impact of SMAC on Enterprise Software Applications


Technologies such as Social networking, mobile, analytics and cloud computing have been shaking the IT industry for past several years. But in last couple of years, this combination of technologies together is transforming the business model. IDC calls this combination "Third Platform", Gartner calls it "Nexus of Forces" and Cognizant calls it "SMAC "- Social, Mobile, Analytics and Cloud. This paper uses the word SMAC to represent this technology stack.

SMAC is disrupting the world. No CIO discussion is complete without considering impact of SMAC on business. Faster than ever improvements in this technology stack, are adding value to whole gamut of businesses. Advantages are many and seem very fascinating, with promises being made as large as - predicting future (Analytics), available anywhere (Mobile), everything so simple and networked (Social), and at a fraction of price (Cloud). This new technology stack has started transforming tomorrow's enterprise and has impact on each of the areas of an enterprise, hence subsequently on all the software applications used within and by the organizations.

Gartner predicts that by 2017, SMAC stack will drive more than 26% of the total enterprise software market revenue, an increase from 12% in 2012 - representing over $104 billion new revenue from this stack.

This Point of View delves into this technology stack and finds out how each of the component of this technology stack is impacting enterprise applications.

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March 28, 2014

Gamification - An EAM perspective

     Today, for a product to be successful in a said area it is very important to exhibit the extent and how widely it could be used for both attracting clients and talent. Gamification is gradually being adopted by organizations across the world and across industries to increase the visibility and sale ability of their products/services. For the uninitiated, gamification is the process of using game elements in business scenarios/contexts to exhibit the capabilities of a product.

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Lubrication Management - An Integral part of Asset Management - Part I

There was an incident where Alaska Airlines (flight 261) flying from Mexico to Seattle airport plunged into the Pacific Ocean. The accident was caused due to the thread failure on the jackscrew causing loss of pitch control. The jackscrew is responsible for keeping the stabilizer trim in control. The root cause for such a fatal accident was insufficient lubrication.

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March 6, 2014

ERP in Cloud - Hype or Hope!!!



Until a few years ago, cloud was considered only a marketing hype and did not find many takers. Decision makers and senior IT executives had deep reservations about it- especially running business critical applications such as ERPs. Today, even though cloud has made a measurable inroads into IT roadmap of quite a few organizations around the globe; it still remains untouchable for the majority- primarily for complex ERP functions. There are concerns on data security, privacy, business continuity and control. This Point of View looks at these concerns in details, while highlighting some of the key benefits such as cost advantage, flexibility and rapid time to benefit coming from cloud.

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February 3, 2014

E-retailers exploring same day delivery


You ordered a product online and it gets delivered to you by end of day. Surprised!! But you would simply say WOW!!! We as consumers would feel delighted, lot more excited and confident about e-shopping. 

In US many retailers have started experimenting with same day delivery option. Few such examples are: Google is inviting its employees in the Santa Monica area to try out its Google Shopping Express service for same day delivery pilots. Walmart exploring same day delivery option for fulfilling their online orders from physical stores. E-bay launched a similar program with shoppers who spend more than $25 at local store can pay additional $5 for same day delivery. Amazon getting closer to reduce delivery lead time with their patented 'speculative shipping' model. This blog articulates about how e-retailers can get closer to same day delivery.

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January 16, 2014

Social Media in Supply Chain....the new trend!

Guest Post by
Neha Barnawal, Senior Associate Consultant

"Stop Marketing, Start Engaging"... This line from Scott Stratten very well captures the essence of social media as applicable in business scenarios (Marketing here). One of the major advantage social media offers is engaging people and enabling them to communicate and collaborate. Apart from Facebook, Twitter, Myspace, LinkedIn; various Enterprise social software (as a part of Enterprise 2.0) are invariably providing platform to the enterprise stakeholders to connect, collaborate and communicate. Read entire blog here.
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