The Infosys global supply chain management blog enables leaner supply chains through process and IT related interventions. Discuss the latest trends and solutions across the supply chain management landscape.

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May 22, 2012

Confluence of IT and Business Strategy for a Transformation program

Emerging business needs and stiff competition are forcing organizations to rethink on the business strategies, often requiring them to identify avenues for improvements and leading them towards what is known as "Transformation".  Various reasons for a business transformation would include smart ways of working, effective information sharing, continuous improvement in the operation model, availability of vital information for better decision making etc. These forms key contributors to an effective transformation exercise.  For any such program to be successful, it is important that the key contributors are identified and implemented effectively, but how often are we sure of completely meeting our transformation objectives?  The answer is, rarely! What did we miss then?  Was there a flaw in charting out the transformation ideologies? Or did we  lose the business context while implementing the transformation program?

Continue reading "Confluence of IT and Business Strategy for a Transformation program" »

May 9, 2012

Supply Chain Visibility: The need & qualities of an effective system

In today's world, supply chains are no longer localized to an organization's four walls. As companies go more global for their demand and supply markets, there comes with it a spider-web of partners and dependencies. The situation gets more complex as partners may have their own processes, systems and work in their own time zones. This easily has a potential to lower the supply chain efficiency due to lack of collaboration between partners and non-availability of timely information. As a result, organizations end up either under stocked (that leads to lost customers) or overstocked (leading to unwanted inventory carrying costs).

Continue reading "Supply Chain Visibility: The need & qualities of an effective system" »

May 2, 2012

Supply Chain Control Tower Readiness- Part Two

Joint Post by

Gopi Krishnan GR, Practice Manager - Business Application and Services, Retail CPG, Logistics and Life Sciences, Infosys

Arun Kumar, Principal Consultant - Business Application and Services, Retail CPG, Logistics and Life Sciences, Infosys


In part 1 of this interview blog series with Supply Chain Matters, we have already analyzed the readiness of both IT and supply chain functional industries for the need to go for broader visibility, more timely and accurate decision-making, and predictive process capabilities which are more frequently expressed in the context of supply chain control tower (SCCT) capabilities.

In part 2 we have shared our views on the mode of expression of SCCT and our view for the best approach for adopting SCCT. Please read part 2 here.

Supply Chain Control Tower Readiness- Part One

Joint Post by

Gopi Krishnan GR, Practice Manager - Business Application and Services, Retail CPG, Logistics and Life Sciences, Infosys

Arun Kumar, Principal Consultant - Business Application and Services, Retail CPG, Logistics and Life Sciences, Infosys

 

With the current scenario of rapidly increasing base of business in terms of geography, customer base, varied suppliers and voracious line of products, the complexity of the global supply chain is becoming more difficult to manage.

In lieu of this, modern organizations are spending a lot to re-define the needs for broader visibility, more timely and accurate decision-making, and predictive process capabilities in their supply chain methods. These needs are more frequently expressed in the context of supply chain control tower (SCCT) capabilities.

We have expressed our views in an interview with Supply Chain Matters and posted it as a 2 part blog series on "Supply Chain Control Towers Readiness". In part 1, we have analyzed the rationale for SCCT in the IT industry as well as supply chain functional areas; and whether the readiness is coming from specific industry sectors. Please read Part 1 here.

 

April 27, 2012

Best practices for defining Asset Register

During last couple of weeks, I had some discussions with few of my colleagues from our Utility practice. The reason for discussion was an Asset Management consulting assignment where these folks were helping a utility company to define asset management strategies for them.

This client of ours does not have a centralized asset centric repository and information is scattered in multiple applications - leading to substandard processes, data duplication and inconsistent data - to name few of the problems.  So, this team's focus is to suggest best practices for Asset Management which may ultimately lead to selecting an enterprise package for managing their assets.

Continue reading "Best practices for defining Asset Register" »

March 28, 2012

Bricks and Clicks - The New Business Model and Supply Chain Capability for Retail Industry

Guest Post by

Bob Ferrari, the Executive Editor of the Supply Chain Matters Blog, and a periodic guest blogger on the Infosys Supply Chain Management blog.

The Economist featured an article in its February 25th print edition with the title: Clicks and Bricks. The gist of this article is one that many business and industry analysts have been frequently dwelling upon, namely that retailers are feverishly trying to reinvent themselves for this rapidly changing new age of online shopping and multi-enterprise commerce.  The stark message delivered by the Economist was: "To build a profitable online business, retailers must integrate it seamlessly with the bricks-and-mortar operations.  Many keep them separate, increasing the risk that they fail to communicate or work together properly".

Continue reading "Bricks and Clicks - The New Business Model and Supply Chain Capability for Retail Industry" »

March 8, 2012

Infosys team at Pulse 2012 - Day 3 (Last Day)

Today was the last day of the conference and Pulse was open only until 4 PM. We saw large crowd coming to our booth which kept all of us busy throughout the day. We had our speaking session on our solution on Pipeline asset Integrity Management and some IBM meetings as well. A very packed day today and lots of running around from one room to another along with last minute rush on our booth made me lose my notepad on which I had my notes from general session in the morning.

Continue reading "Infosys team at Pulse 2012 - Day 3 (Last Day)" »

March 7, 2012

Infosys team at Pulse 2012 - Day 2

Suddenly woke up at 3 AM and could not sleep further. Seems I am having jet leg after 3 days of my travel, not sure how my body's chemistry work. Finished some work, emails.  Saw the sun rising from behind the mountain. Googled some review comments for my hotel - Tropicana, and people have totally different views on sun rise. Nobody wanted to have sun rays coming to Tropicana hotel room and wake them up. After all who wants to wake up early, after spending enough time and money previous night on slots machines in Sin City. It is only people like me who come to Vegas to attend these annual conferences on a business visit and attend stream of sessions, meetings and have to finish their regular office work as well. In spite of all of these, we all love to come back to Pulse again and again, year after year. Gopi GR, our previous Maximo practice head who also incubated Maximo practice within Infosys, yesterday said it is like an annual pilgrimage for maximo folks. For me, it is meeting my clients, friends and learn new Maximo and related products advancements.

Continue reading "Infosys team at Pulse 2012 - Day 2" »

March 6, 2012

Infosys team at Pulse 2012 - Day 1

Woke up with a nice sunrise view as seen from my hotel (Tropicana Las Vegas) window. Had to skip the general session for some unavoidable reasons. Heard from other folks that it was quite interesting which was more on gaining visibility, control and automation to enable Business without limits.

 

Continue reading "Infosys team at Pulse 2012 - Day 1" »

March 5, 2012

Infosys team at Pulse 2012 - Day 0

I am back again in Vegas for IBM Pulse 2012. Though I have attended all Pulse events since its inception in 2008 (last year I gave it a miss), it still looks new every year.  Probably every time a new interesting theme from IBM makes it worth attending. Also, the horizon of the event is increasing every year, which makes it more exciting. This year, 7000+ people are scheduled to attend this event.

 

Continue reading "Infosys team at Pulse 2012 - Day 0" »

February 10, 2012

Make your Assets Green, as Dollar is Green

In some of my recent conversations with clients and colleagues, while discussing asset management, we also discussed "green" which was little unusual some time ago in EAM context, but not any longer.

Continue reading "Make your Assets Green, as Dollar is Green" »

February 8, 2012

A New Lens for Supply Chain Roadmaps

Enterprise-wide supply chain transformations begin with a clear articulation of business objectives that the program is expected to achieve. They expand into an analysis of revenue-accruing & cost-optimizing functions, and result in the identification of capabilities that the organization aspires to develop or enhance. Distillation of such capabilities leads to the establishment of the right solution set (package or custom solution) through an evaluation of alternatives. Finally, a phased roadmap is laid out that sequences the timelines and roll-out of identified solutions. After spending nearly a year to narrow down the roadmap and solution set, the execution phase begins with the actual implementation and roll-out of the identified solutions in a phased manner. This structured approach has been followed for a long time with very good results. And when results turn out not so good, 'execution' gets blamed.

Continue reading "A New Lens for Supply Chain Roadmaps" »

February 6, 2012

Supply Chain Agility - Is it for Real?

Supply Chain Agility represents how fast a supply chain responds to the changes in environment, customer preferences, competitive forces etc. It doesn't talk about random variations in executing day-to-day supply chain operations. It rather  specifies how a company's supply chain responds to changes,  once business is aware of external changes which can negatively/positively affect the business in achieving its objectives. It is a measure of how companies adapt their supply chain to these changes and then how fast it is able to achieve it.

Supply Chain Agility comes with a cost and sometimes that cost might be huge enough to turn down the profitability. Companies have to decide how much agile the business has to be and where in the value chain they need agility and whether it  fits in well with overall strategy of the company.

Continue reading "Supply Chain Agility - Is it for Real?" »

January 5, 2012

Has Best of Breed WMS Won the Race?

It is the time of the year when you look back at the predications that were made and how they turned out. I am just going to look at a prediction that was made a while back. In 2006 the analyst community predicted that gap between the Best of Breed (BOB) WMS and ERP WMS has narrowed significantly and it was just matter of time before the ERP vendors caught up with the BOB vendors (1). Today after 5 years the gap still exists (if not widened) and BOB WMS vendors continue to lead the race.

Continue reading "Has Best of Breed WMS Won the Race?" »

December 30, 2011

The Real Headline for the 2011 Holiday Buying Season- Need for Balancing Retailer Online and Fulfillment Process Investments

Guest Post by

Bob Ferrari, the Founder and Executive Editor of the Supply Chain Matters Blog, and a periodic guest blogger on the Infosys Supply Chain Management blog.

In late November Supply Chain Matters penned a guest commentary on the Infosys Supply Chain Management blog that outlined our belief that retailers should anticipate different supply chain fulfillment capabilities for the upcoming 2011 holiday buying season. Because of the reality of a rather challenging year of supply chain disruptions in 2011, we warned on the possibility of retailers not having the most popular and desired products the consumer wanted because suppliers would fall short of meeting holiday demand spikes.  We further noted that the upcoming 2011 holiday buying season would once again drive home the premise that MCO and responsive supply chain inventory management are often the best complement to effective multi-channel and online commerce plans.

Continue reading "The Real Headline for the 2011 Holiday Buying Season- Need for Balancing Retailer Online and Fulfillment Process Investments" »

November 2, 2011

The Upcoming 2011 Holiday Buying Season will again Test Retailer MCO and Supply Chain Capabilities

Guest Post By
Bob Ferrari, Executive Editor, Supply Chain Matters blog

Just about a year ago,I penned a guest posting on the Infosys Supply Chain Management blog that commented on the pending 2010 holiday buying season and how consumers would test retailer multi-channel operations (MCO) and synchronization. In our commentary, we cited three trends that would manifest themselves in 2010, namely.
1.Far more value-oriented shoppers would embrace just-in-time shopping techniques, balancing perceived best price with product availability.
2.A more empowered consumer who would gain the information advantage by deeper utilization of online shopping and research tools.
3.The state of product demand planning and inventory management among retailers becoming more advanced.

Continue reading "The Upcoming 2011 Holiday Buying Season will again Test Retailer MCO and Supply Chain Capabilities" »

September 13, 2011

Multi-Enterprise Capabilities Are Not About Labels But Required Capabilities

Guest Post By
Bob Ferrari, Executive Editor, Supply Chain Matters blog

 

I read a rather insightful Gartner First Thing Monday commentary published at the end of August which was penned by Jim Shepard. This commentary which was titled: Multi-enterprise Commerce Is Still a Problem Searching for a Coherent Solution, was a follow-up to a "storm of responses" to a previous commentary suggesting that multi-enterprise commerce might be the replacement for some current installed ERP systems.

Continue reading "Multi-Enterprise Capabilities Are Not About Labels But Required Capabilities" »

September 8, 2011

Multi-Channel Commerce: Not viral yet, but definitely diffusing

Yesterday, I, along with a couple of my team members, had the opportunity to present the progress on our Distributed Order Management (DOM) solution to Kris, our Executive Co-Chairman (and CEO till last month). Kris's objective was to understand the solution innovation in what we have done - i.e, building a Reference Implementation on the foundations of Sterling Commerce's base DOM product offering.

This Reference Implementation has been our answer to clients increasing need to get onto the Multi-Channel Commerce (MCC) bandwagon. We've had some good successes of late focusing on the merits of starting off the blocks with a reference implementation in an agile-like manner (I use such terms carefully!) as against blue-sky sessions with a bunch of assorted business analysts and their managers with highly varying interest levels with the finished product looking nothing like what each person there had envisaged in his/her mind.

Continue reading "Multi-Channel Commerce: Not viral yet, but definitely diffusing" »

August 27, 2011

Product Allocation Planning - Managing supply constraints

In my last couple of posts (here and here), I wrote about features of a good FG product allocation planning tool, and the strategies surrounding setting up the right process for it.

The focus was on setting parameters like product groups, customer groups, planning horizon and frequency.

The next important question is how to effectively distribute supply amongst multiple demand channels during periods of constrained supply.

Continue reading "Product Allocation Planning - Managing supply constraints" »

August 25, 2011

Role of EAM Packages in Smart Grid - Part 2

This is in continuation of my previous blog http://www.infosysblogs.com/supply-chain/enterprise_asset_management_it_asset_management/ on Role of EAM packages in Smart Grid.

This note of mine is focused on debate of ownership issues of Asset Register - where asset date to be kept - EAM system or GIS or both based on data classification.

Continue reading "Role of EAM Packages in Smart Grid - Part 2" »

August 22, 2011

Random ramblings and learnings from gATP implementation in a CPG setup

Our two and a half year Supply Chain transformation journey with a leading CPG player in the industry is coming to a much anticipated eventful, yet a successful end. While the 7 rollouts of scale and scope of Global ATP project were crucial watershed moments in the program, the intervening period was completely marked by emotions such as surprise (at customers asking some feature bordering on the ridiculously "impossible"), suspense (when we were unsure of meeting seemingly challenging targets of volumes of work and tight deadlines), despair (when sometimes we discovered we were closing all doors to possible solutions to a business problem), hope (when tired minds in the project started looking at problem laterally giving glimmers of a solution) and exhilaration ( when we as a team miraculously came over a challenge that we surprised everyone with including ourselves). The mix of emotions that we as consultants went through was akin to a high-adrenalin Hollywood or a Bollywood blockbuster.

As we close in on the curtains for the program, let me share some thoughts and learnings that could make such programs have a better success rates in future

Continue reading "Random ramblings and learnings from gATP implementation in a CPG setup" »

August 19, 2011

Supply Chain Management- The Ideal Breeding Ground for Cloud?

The market for cloud-based services is expected to reach nearly $150bn by 2014. Gartner expects that one-fifth of all businesses will own absolutely no IT assets by 2012.

Manufacturing companies around the world, with their inherent penchant for low IT budget, are paying much closer attention to cloud computing and its potential value to supply chain processes - from sourcing to after-sale service.

Supply Chain Management space is, according to me, the ideal breeding ground for cloud computing. Let's explore how and look at its impact on various facets of supply chain management in a manufacturing company. Let us also look at some of the pitfalls that should be avoided.

Continue reading "Supply Chain Management- The Ideal Breeding Ground for Cloud?" »

August 10, 2011

Role of Consolidation in Supply Chain Management - An Enterprise Architecture View Part 2

Now that that the impact of consolidation on people, process and technology in supply chain management has been analyzed,(refer my previous blog on this topic), the next area to focus on is role of consolidation of business architecture building blocks in supply chain execution.

A)  Consolidation of Business Rules for effective Supply Chain Control
As supply chain organizations are becoming more and more global with greater customer focus, business functions and processes need to respond the changes appropriately. As a result of this business dynamicity, every day presents new challenges to the Enterprise Architect to maintain or improve supply chain effectiveness.

One of the key challenges among them is to provide better control by globalizing processes and technologies, but at the same time remaining flexible enough to accommodate local processes, language, compliance etc variations. This is not an easy task for Enterprise Architect since critical analysis of consolidated business rules, processes and governance is required to distribute them across the global and local boundaries.

Continue reading "Role of Consolidation in Supply Chain Management - An Enterprise Architecture View Part 2" »

July 31, 2011

Can you re-imagine IT for SCM?

The theme of this year's Gartner CIO Leadership forum that was held in March 2011 has been a great influence to write this blog. "Creative Destruction" is what they called it and you can find more details on the subject here. The theme though it reflects a negative undertone is intended to convey the requirement that CIOs need to create the future from the resources they have now. Mark P McDonald from Gartner did explain the relevance of this theme in his blog and I do agree with the opinion that the future of IT will require creative destruction to reconfigure and reimaging resources in new roles creating new sources of value.
 
Coming to the topic, it was tweaked  to make it relevant to this forum and bring out their experiences & thoughts in  re-imagining IT for Supply chain management. Recently one of our teams finished a demand sensing implementation project for a CPG global leader in food and beverages. As most of you must be aware, Demand sensing is application of algorithms to downstream data and recognize patterns in what is being sold, who is buying and which demand shaping programs are creating an impact. Demand sensing software's essentially sit on the top of demand management software's and ERP's to do this. Interestingly, over the period, you can notice that there is a clear trend in IT maturing from  transactional based systems to something more analytical & predictive. In addition, there could be other potential avenues where IT can add value as well.

Continue reading "Can you re-imagine IT for SCM?" »

July 19, 2011

Green supply chain - Reverse logistics and Package-less for Quick-wins

This is continuation to my previous blog. In this blog we can see Reverse logistics and Packaging in detail, which can give quick results to the green vision.

What have you done after finishing Pepsi, Coke or Dominos? Yes, tossed the can/bottle/box into litter-box. You do not need it once the contents are over. At the same time you cannot have drink alone without can or bottle, or Pizza delivered without a box.

Continue reading "Green supply chain - Reverse logistics and Package-less for Quick-wins " »

July 18, 2011

Who wants to pay for Analyst Report?

Other day, I wanted to have some specific information on a certain market segment. Tried various sources and finally stumbled upon a link to a leading analyst's report on the topic- only to be put off by its astronomical cost. While I badly wanted that information, at the same time did not think it is worth that kind of money they are charging. More so since the actual information that I am seeking is only a small portion of the report. I am sure there are many more who share my perspective. This made me wonder how many customers would be prepared to part with such a huge amount for these reports. Are these reports priced at the right levels? Do these analysts who churn out reports on marketing / pricing strategies for other companies, themselves need a lecture of pricing and packaging their own product?

Continue reading "Who wants to pay for Analyst Report?" »

July 5, 2011

Is Inventory the "necessary evil"?

In my earlier blog, I had highlighted the following challenges most of the Supply chain professionals face across multiple dimensions from a Customer Service perspective:
1. The drive towards Globalization has resulted in the focus to not only look at the developing markets for cheap supply, but also to tap these developing markets to drive future growth. These newer markets do add to the overall growth of the organization, but also pose newer challenges in meeting the customer demand satisfactorily
2. Increasingly demanding customers with information at finger tips and lower brand loyalty
3. Increased channels to service the customers with varying degrees of Customer Service expectations
4. Intense competitive activity driving lower prices and reduced scope for differentiation
5. Increased pace of product innovation - rapid new product introductions combined with rapidly reducing product life cycles.

Continue reading "Is Inventory the "necessary evil"?" »

June 23, 2011

Role of EAM Packages in Smart Grid - Part 1

In many of my recent Work and Asset Management proposals - particularly in utilities, I see a trend of every client requirement mentioning work and asset management functions to be integrated with their GIS, mobile, condition based monitoring etc in addition to omnipresent financial functions. While most of the utility clients, I have seen, have been using all of these applications but they do not have them integrated. Clients have some standalone GIS systems having its own asset master and asset management package having its own, not talking to each other. Mobility solutions would have some sort of integration but not leveraging benefits fully.  List is long - some of these applications are CIS, OMS, Meter management etc.

Continue reading "Role of EAM Packages in Smart Grid - Part 1" »

June 22, 2011

Going green - a Marketing gimmick, Cost saving tool or Sustainability?

Long time back, when I was managing shop-floor operations, I was asked by a senior production manager from another company "Why do you give so much importance to green in your operations, whereas it is a marketing gimmick for many?" My answer to that was it has a marketing angle, cost saving potential and is a sustainable approach. Is it true? Yes, there was a time when green initiatives always used to fall in the tail end of organizational initatives' presentations . But now it is more likely found on the initial slides of such presentations.

Continue reading "Going green - a Marketing gimmick, Cost saving tool or Sustainability?" »

June 14, 2011

Supply Chain Analytics Fact, Fiction or Fantasy

Supply Chain Analytics is a very hot topic today and has gained considerable mindshare among our customers too. I can vouch for this interest across sectors Retail, CPG, 3PL and even large agri based players from customer interactions we have had over last few months. But analytics as an area and current idea of the same from different quarters reminds of the old Indian fable where blind men perceived and described the same giant elephant as akin to different and unique objects. The story is the same about Analytics as a subject (would dare not call people blind here!). Too many areas/subareas have been attributed to analytics and claimed to be a part of analytics.
Broadly what analytics leads to is superior business performance through data driven intelligence. In order to achieve the different levels of intelligence(simple to advanced predictive analytics), it requires an organizational dimension based on inputs in terms of Processes, Policies, Procedures and  Practices( incidentally 4Ps).Also it requires a computational dimension fired by data. Both of these dimensions form the basis of the analytical intelligence an organization can leverage on. It is this intelligence which leads to insights for a supply chain planner or a warehouse manager for him/her to act up on in such a way that it leads to superior performance.
I would touch up on few of perspectives on Supply Chain Analytics( few prevalent already and few emerging) in this blog series.

Continue reading "Supply Chain Analytics Fact, Fiction or Fantasy" »

What's on the Minds of Supply Chain Teams- A Perspective Derived from this Past Conference Period

Guest Post by

Bob Ferrari is the Executive Editor of the Supply Chain Matters Blog and Managing Director of the Ferrari Consulting and Research Group LLC.  Bob is a guest contributor to the Infosys SCM blog.

This spring's supply chain conference season is drawing to a close and it has been a rather busy one. With the economy and optimism slightly improving in the U.S., conferences dedicated to supply chain came back in a resurgence during this first part of 2011.
It seems that the topic of supply chains, along with their capabilities, challenges and shortcomings contrasted to a continued era of business volatility has once and for all become a common theme for discussion and discourse.  In this Infosys guest commentary, I will summarize what I found to be common themes and topics of discussion among supply chain and procurement professionals these past weeks.

Continue reading "What's on the Minds of Supply Chain Teams- A Perspective Derived from this Past Conference Period" »

June 3, 2011

What Products Should Be Campaign Manufactured?

Every marketer dreams of a manufacturing facility that is without any constraint. If marketing people had their way, they will expect all the products available "On Demand" whenever customer places order. However real life manufacturing does not work on such utopian considerations. Every manufacturing facility in the world, howsoever sophisticated it may be, has some constraints. Hence not all products can be made manufactured "On Demand". By extension few products have to be manufactured in Campaigns. By Campaign, I mean, manufacturing them at set frequency (Example - Once every quarter at scheduled date). Forecasted demand between campaigns is aggregated and campaign quantity decided accordingly. Campaign manufacturing is common practice across all types of manufacturing - Discrete, Repetitive and even Process manufacturing. This is because every technical asset has some sort of limitation and cannot manufacture everything "On Demand".

Continue reading "What Products Should Be Campaign Manufactured?" »

May 30, 2011

HazMat in SCM Needs to Worry About New Tech Impositions!

During the last couple of weeks, I have been associated with the brainstorming around how best to manage Hazardous Waste or Material (HazMat) for a major US retailer. The client management team is focused on having a solution that covers HazMat of all kinds across the enterprise since that is the core KPI of the department. Most of our initial discussions have been around two threads:
1. Understanding our Point of View on Reverse Logistics (RL) since HazMat typically need to flow in the opposite direction of the regular product supply chain flow
2. Figuring out whether SAP EHS solution is the best bet versus IBM Sterling Commerce RL capability and IBM Maximo's work management capability.
Personally, I wasn't too keen on going for either of these approaches.

Continue reading "HazMat in SCM Needs to Worry About New Tech Impositions!" »

May 28, 2011

Infosys @ IBM Software Days, Dubai

I am just back from attending the IBM event - Software Days at Dubai.

Infosys was one of the GOLD sponsors of the Event. Primarily meant to show case the Smarter Planet initiative, the event had a reasonably good participation from customers and partner community. Apart from the 8-9 partner's stalls, IBM had put up separate stalls to show-case their capabilities in various verticals like Government sectors (I found the smart city story from Rio de Janeiro quiet interesting- too good to believe! This can potentially take E-governance to the next level), Retail sector (Sterling Commerce et al) and Natural resources.   

Continue reading "Infosys @ IBM Software Days, Dubai" »

ADD v/s DDA

The two acronyms above are anagrams of each other.

When expanded into Architecture Driven Development and Development Driven Architecture, these appear to be antonyms.

No, this is not a word play blog entry; it is about the challenges faced by organizations forced out of organic growth into embarking on large transformational programs. IT teams in such organizations face the  challenge of altering their approach to architecture and development.

Continue reading "ADD v/s DDA" »

May 12, 2011

Modernizing and consolidating EAM applications

Asset Intensive Organizations, mainly in Energy (Power, Utilities, Oil and Gas) sector, are in process of consolidating their Asset Management software solutions to achieve more with less number of applications or instances. These organizations have traditionally been using multiple EAM packages or older versions due to various reasons - new acquisitions, technology limitations, applications capability, geographical spread, lack of synergy among business units etc.

Continue reading "Modernizing and consolidating EAM applications" »

May 9, 2011

Acts of God: Responsive supply chains hold the key

In March this year, an earth-quake followed with a Tsunami caused widespread disruptions in global and local supply chains. While companies, particularly in the Electronics and Automobile industry, rushed to put their operations back on-track; a small minority of their brethren were (and still are) also burning their midnight oil albeit making plans to exploit the opportunity presented to them.

 

Continue reading "Acts of God: Responsive supply chains hold the key" »

April 27, 2011

Role of Consolidation in Supply Chain Management - An Enterprise Architecture View Part1

 Consolidation in Supply Chain Management: The Focal Point of Chain Effectiveness

I don't wear spectacles, but I do understand the pain my friends and colleagues undergo because of incorrect power, or in physics terms, focal length of spectacle lenses. It not only creates blurred visibility but also impacts effectiveness in responding to external changes. The role of right "level of consolidation" is similar in providing right supply chain visibility and ensuring its effectiveness. Over a few blogs, starting with this one, I plan to cover how level of consolidation defines harmony between supply chain players within its ecosystem.

Continue reading "Role of Consolidation in Supply Chain Management - An Enterprise Architecture View Part1" »

April 21, 2011

Is Customization a bad word?

I remember attending a session on the topic "How much customization is too much" in one of the Maximo events last year.  While the presenter during the event finally concluded by saying that (i) innovative and easy customization approach in Maximo leads client to make changes to Maximo, (ii) Customization is avoidable as there is no 100% fit for any package and (iii) suggested some best practices to avoid and deal customization requirements.

Continue reading "Is Customization a bad word?" »

April 20, 2011

Talking Smarter Commerce at IBM Impact

I was keenly looking forward to IBM Impact this year on behalf of the SCM practice due to the formal induction of Sterling Commerce into the IBM camp and more so, to understand what exactly was the much talked about "Smarter Commerce" theme. Putting supply chain into a Websphere event meant limited attention and focus especially in the daily key note sessions, but we more than made up via some interesting discussions across the board, especially with senior leaders from IBM, both from WW sales team as well as the product management team.

 

Continue reading "Talking Smarter Commerce at IBM Impact" »

April 14, 2011

Environmental Health and Safety- How Enterprise Applications Can Play A Role?

The reason for investing in Environmental Health and Safety [EH&S] are many. It can range from being the "coolest" thing to do in order to show case the social consciousness of the company to real, local, regulatory compliance at the other end of the spectrum. Irrespective of the actual reason - whether it is a moral compass for the business or it is avoid legal action against the company, the EH&S as function has gained great deal of prominence in the recent times.

Continue reading "Environmental Health and Safety- How Enterprise Applications Can Play A Role?" »

March 30, 2011

Memory Centric Business Analysis and Supply Chain Visibility: One Complementing the Other

Growing data analysis need of business users was evident when a super user expressed the desire to generate an operational report which will not only help him to know how many units of a certain product did a business unit sell in a retail store in Irving, Texas but would also state how much revenue did that product generate during the last four months broken down by individual months, in the south west territory by individual stores, broken down by promotions and demographics, compared to estimates (previous forecast) and compared to the sales of a previous version of a similar product.

The above user request clearly validated that today's decision managers must be able to analyze data along any number of business dimensions, at any level of aggregation, with the capability of viewing results in a variety of ways. They must have the ability to drill down and roll up along the hierarchies of multiple business dimensions.

 

Continue reading "Memory Centric Business Analysis and Supply Chain Visibility: One Complementing the Other" »

March 24, 2011

I have an ERP System. Do I really need a best of breed EAM package as well?

CIOs and maintenance managers, while selecting application software to take care of their work and asset management processes, often face the questions of significance of best of breed EAM packages as against ERP packages. Many of our clients ask for our help in enabling them to take right decision. Like any other typical product comparison, there are no binary answers to questions being asked in this debate. There is no clear winner in this debate. In fact, I am of the opinion that asset intensive organizations should not get into this debate and should look for ERP+EAM instead of ERP Vs EAM. Recently, "Supply Chain Matters" invited me to share my views on this subject. For further insight, please refer to http://www.theferrarigroup.com/supply-chain-matters/2011/03/17/supply-chain-matters-guest-commentary-i-have-an-erp-system-do-i-really-need-a-best-of-breed-eam-package-as-well/

March 4, 2011

Trending in 2011 - Supply Chain as a Visible Differentiator

Just before boarding the flight to US for IBM Pulse, Bob Ferrari of Supply Chain Matters had a media interview with me. While the primary objective was to discuss about the EAM sector and what we plan to showcase at Pulse, conversation invariably moved over to a broader supply chain fabric.

Last year, for those who remember, as part of my SCM predictions for 2010, I had stressed on the need for convergence and integration across supply chain. For me, this was achieved through

  • Integrating disparate functions (forecasting with procurement, transportation with warehousing and work management with inventory)
  • Near real-time visibility across the supply chain (ideally - if not, at least cutting across business functions), via an alert and event management framework

This year, with SCM being in greater focus as a more visible partner in organizational strategy, my view was on how supply chain can be the driver for

  • growth (revenue impact)
  • cost (profit impact) and
  • differentiation (competitve strategy impact)

These are sometimes achieved through specific business functions, for eg: indirect procurement program focus on cost management while anything on the sell-side whether its enhanced B2B commerce features or store inventory visibility would drive revenues. How would you use supply chain to differentiate your organization vis-a-vis the competition - at the customer-side, supplier-side and partner-side?

More on my interview with Bob here: http://www.theferrarigroup.com/supply-chain-matters/2011/03/02/smarter-asset-management-interview-with-gopi-krishnan-of-infosys-technologies-part-two/

Updates from Pulse 2011 - Day 2/3

The highlight of Day-2 of course was our joint session with Arizona Public Services which was part of a Post Implementation Panel: Improving Operational Performance. Tennessee Valley Authority (TVA)'s Donnie Martin went first and then for 30 minutes, Ruchi Mitter from APS, Uma Shankar Padhy from our client services team and Venkat Aduri from the implementation team got to speak on the APS SOAR (not "SORE" as Ruchi reminded everyone) journey which stands for Standardize,Optimize,Automate and Review. I felt our session was a lot more content rich, going beyond program level aspects like change management, incident management and SDLC to more EAM/Maximo/Utility-level specifics.

Continue reading "Updates from Pulse 2011 - Day 2/3" »

March 1, 2011

Updates from Pulse 2011 - Day1

After reaching Las Vegas late evening on 27-Feb with further delays in hotel check-in and long walks across multiple hotel lobbies in Las Vegas, it was time to start fresh on Day-1 (28-Feb) while fighting massive jet lag - we had multiple meetings scheduled apart from a speaking session for me at the Expo Theatre.

The keynote came from Dean Kamen, entrepreneur and inventor, who outlined the FIRST (For Inspiration and Recognition of Science and Technology) initiative, a program to get students interested in engineering, science and technology from high school days. His sincere and genuine presentation (quite a bit like Randy Pausch's famous Last Lecture) drew a series of resouding applauses.

The track kick-offs were next, with Maximo reserving a pride-of-place opening in the Grand Garden Arena of the MGM, a far cry from its "also-there" positioning in a few years back during the first Pulse event post acquisition. As Bill Sawyer said, its a measure of Maximo's importance to IBM driven through its passionate customers that got it here. 300 submissions for white papers didn't hurt either.

Continue reading "Updates from Pulse 2011 - Day1" »

February 26, 2011

Infosys EAM Team at Pulse 2011 - Annual Maximo User Conference

Next week, starting Feb 28th till March  2nd, I'll be at Las Vegas attending Pulse 2011 conference. Pulse has been the stage over the last few years where IBM has propounded the use of Maximo as THE one solution for all asset management blues, regardless of asset categories (MRO/facilities/IT), industry vertical you may belong to or modular footprint (work management vs inventory management vs procurement, for eg). We are a Gold sponsor this year and you can meet me and my colleagues at booth # 305. We have a host of activities lined up :

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February 25, 2011

Load my application on my smart phone and not on laptop

This note of mine is in continuation of my previous blog Asset Management Predictions for new decade. One of the predictions there was about extended use of mobility solutions in asset management domain.

Here, I have some further inputs on this. The use of mobile solution is going to be an important factor in success of EAM implementation for any of the organization which has users in field. Gone are the days when usage of smart phones for accessing the applications by field workers was considered fancy; now it has become a need of the hour.

Continue reading "Load my application on my smart phone and not on laptop" »

February 23, 2011

Forecaster ABCs - The 'Vital Few' for Forecasting

Lets travel back in time in the 19th century, to take a quick look at the very interesting observation made by the Italian economist Vilfredo Pareto - 20% of the population possessed 80% of the country's wealth and the same was observed for other countries and over different periods of time. This has been known widely as the 'Pareto's Principle' or the 80/20 rule or the 'Law of Vital Few'. This principle has been adopted in the ABC Classification, which also happens to be the topic of my blog, with the 'A' group items [the 'vital few' representing 20%] contributing to 80% of the phenomenon, the 'B' group [representing 30%] contributing to 10% of the phenomenon and the 'C' group [the 'trivial many' representing 50%] contributing to only 10% of the phenomenon.

This law asserts that the outputs are not always equal as the inputs; that a small set of inputs, contribute or influence significantly the outputs. The principle plays an important role in depicting the imbalance, which may be 70/30, 80/20, 95/5 or 80/10, 90/30 or any set of numbers in between. The key to note is that this relationship is between two different sets of data [input & output or cause & effect] and hence need not add up to 100.

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February 14, 2011

Getting Serious about Supply chain collaboration

Based on the various client interactions & inquires so far, I  can say that organizations are getting very serious about collaborative  relationships with their suppliers and are investing a great deal of their time & resources in strengthening the relevant processes. In this blog, I share my thoughts on the market direction & activity in this space.  Supply chain collaboration is nothing new in the world of competitive supply chains, but collaborative relationships have so far been limited to mature and large suppliers. They were limited to suppliers  who can afford, and are mature in terms of IT infrastructure, to be connected with EDI. Organizations have realized that even smaller suppliers are important to be ahead in this competitive landscape, as disruptions from their end could potentially disrupt the entire supply chain.

Continue reading "Getting Serious about Supply chain collaboration" »

February 5, 2011

Making Sense out of Supply Chain Predictions

We are almost 1 month into 2011, and any discussion around predictions for the New Year at this stage might sound anachronous. However the trigger for this blog is this interesting article summarizing new-year predictions of Gartner and IDC Manufacturing Insights. I found some of these very relevant to the current enterprise applications market. Let me reproduce them here...

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February 2, 2011

Word or Notepad

As part of a package selection and fitment exercise for a client, we are discussing business value from delivered functionality and the costs of implementing a package v/s building custom functionality, and the strategic aspects of going one way or the other.

A package costs a certain amount of money (sometimes a lot) to buy and implement and delivers certain functionality (usually a lot, if the package has the right fit). While a custom built solution will be more aligned with current business needs, it may be prohibitive trying to build functionality that's already available in a package. However, the business' needs and direction are an important factor in this decision. That's where the title of this piece comes in. 

Let's assume the business wants something to do word processing. However, all they do now is type out stuff in plain text and print it. They may, in the future want the ability to format and add graphics and other fancy stuff, but currently plain text is all they do. At this point all they need is Notepad. It may actually be cheaper to build a simple Notepad kind of application rather than buy a Word license. However... 

Continue reading "Word or Notepad" »

February 1, 2011

Driving profitability & growth through supply chain visibility and collaboration - key imperatives

As the economic recovery is setting in, organizations are looking back at driving growth rather than just focusing on optimizing costs. A quick scan of some of some of the key trends within manufacturing and retailing space clearly reinforces this trend. David Johnston, Senior Vice President, Supply Chain at JDA and self had an engaging conversation with Dan Gilmore of Supply Chain Digest around some of the key observations / trends linked to how organizations are leveraging the changing economic settings and how supply chain visibility and collaboration is enabling this trend. Click here to check out the first part of this discussion on Supply Chain Digest. Would look forward to your thoughts / comments.

January 31, 2011

Smarter Commerce means more SCM than before!

Of late, via market hearsay, some level of intelligence gathering and straightforward google search, I've been trying to read up and wisen up on IBM's Smarter Commerce initiative. On first look, this may sound like another one of those attempts to prefix the word "smarter" with just about everything, but coming from an organization which has taken up the task for making the planet itself smarter, I was intrigued as to how the acquired companies (specifically Sterling Commerce) would stack up in this list.

 

Here's some webview on this:

 

Continue reading "Smarter Commerce means more SCM than before!" »

January 17, 2011

VSCOR: Measuring the Competetive Quotient of your network

Supply Chain managers constantly struggle to quantify investments and articulate the value for any reengineering exercise. A continuously learning organization, something exemplified by the likes of Toyota have taken articulation, assessment, measurement and insight generation to the next level by making it a part of their DNA. A widely accepted model for analysis of business processes is SCOR which lays out a methodology for organizations to view their supply chain in a different paradigm. The Supply Chain Practice at Infosys also has aligned its broad offerings based on the SCOR model starting with diagnostics and consulting to implementations. But talking about first measuring and then articulating realistically is something which has become an imperative in today's time when investments continue to be looked at under the lens.

Continue reading "VSCOR: Measuring the Competetive Quotient of your network" »

January 2, 2011

Restlessness and Discontent for Effective Project Management

Thomas A. Edison said that there is no progress without restlessness and discontent. True are these words when it comes to understanding how a successful Projects must be managed.

Projects today are complex. Multi-tracks, Multi-cultural and Multi-time zones are just a few Project Management challenges. Communications, the cornerstone of Projects, is now a key problem for Project Managers and their teams to solve. Dispersed teams further add risks to successful Project Execution and their commitment to timely deliveries.

In addition to the above issues, risks that appear from changes to schedules, scopes and capabilities plague progress. Gaining visibility beyond weekly tasks is becoming a never possible. Most Projects have the "close and comfort" zone that Managers create in order to park and diffuse risks. In reality, this zone is so thin to bear the weight of most Project delays for ensuring turnarounds. 

Communication can become a reason for resentment. Keeping the teams focused on Delivering when Communication fails is a best practice way to regain and build Confidence.

Unknown and uncertain elements create a perfect storm for Project Managers. Leading teams to succeed in such a terrain of restlessness and discontent is no more a sign of danger but an effective technique of Project Management.

Finally to remember in Project Communications- a fat chance and a slim chance; both mean the same thing. Before context arrives, the problem is born and is growing stronger.

Supply Chain Modeling- the real possibilities

The chains of habits are too weak to be felt until they are too strong to be broken.

Can Existing Supply Chains be Modeled for Results?

There are a variety of supply chain models, which address both the upstream and downstream processes. The SCOR is one such model.

The SCOR or Supply Chain Operations Reference model, developed by the Supply Chain Council, measures total supply chain performance. It is a process reference model for supply-chain management, spanning from the supplier's supplier to the customer's customer.It includes delivery and order fulfillment performance, production flexibility, warranty and returns processing costs, inventory and asset turns, and other factors in evaluating the overall effective performance of a supply chain.

The Global Supply Chain Forum (GSCF) introduced another Supply Chain Model. This framework is built on 8 key business processes that are both cross-functional and cross-enterprise in nature. Each process is managed by a cross-functional team, including representatives from finance, logistics, production, purchasing, finance, marketing and research and development. While each process will interface with key customers and suppliers, the customer relationship management and supplier relationship management processes form the critical linkages in the supply chain.

Supply chain leaders must investigate current business processes and practices for fitment to SCOR. When Supply chains can be measured in terms of dollars and units, metrics and parameters - modeling for results and cross-functional collaboration happen.

Performance is a function of defined process, its constraints and outcomes. Consistent results and lost opportunities must be recorded for sustaining benefits. Modeling is just the begining of a journey to create a successful and un-surprising Supply chain. Changes to behavior in decision-making is the point when one can be certain that their Supply chain model is working.

January 1, 2011

Asset Management Predictions for new decade

As we are welcoming the New Year 2011, I tried to figure out what Asset Management software users (mainly Asset Intensive organizations) should look for from their Asset Management implementation in next few years. Based on my experience from some direct & indirect client interactions in last couple of years, I tried putting together a list of trends and here is the synopsis.

Continue reading "Asset Management Predictions for new decade" »

December 31, 2010

Partnering with Honda at Supply Chain World Conference in Singapore: a lot to learn about high-growth markets

This blog of mine is quite different from all my blogs. Instead of trying to analyze what trends I see or what directions I construe in supply chain management, here I will share with you some of my experience during a recent presentation at the Supply Chain World Conference in Singapore. We (Infosys and Honda) were invited for presenting at this conference on some of the innovations carried out in supply chain inventory optimization and distribution lead-time management

Continue reading "Partnering with Honda at Supply Chain World Conference in Singapore: a lot to learn about high-growth markets" »

December 29, 2010

Are pure Order Management Systems on their way out?

A couple of weeks ago, we were helping our clients figure out the landscape across the various packages they are implementing in their Ecommerce space. One of the main issues that was covered during this exercise was the seeming overlap of functionalities between the Order Capture Ecomm suite and the Order Management suite.

I have been asked this by multiple people with slight nuances at various client sites over the last two years.

In a pure Multi-channel solution, the Order Management layer is primarily tasked with consolidating demand (Customer Orders) utilising a consolidated inventory picture (Available To Promise) and fulfillment capability (Sourcing). But this vision tends to stay idealistic in most implementations that I have seen with some 'short-cuts' and 'work arounds' being put in place for a variety of reasons.

Continue reading "Are pure Order Management Systems on their way out?" »

December 27, 2010

Agile Thinking fires Agile Supply Chains

I first heard the term "Agile Supply Chains" during my initial years in supply chain; and naturally summed-up my understanding purely going by the literal meaning of the word "Agile" (which was fairly reasonable). I then came across a paper titled "The Triple-A Supply Chain" that beautifully explained how supply chains can become agile. And during my study sabbatical, I had the opportunity to study this subject in greater detail.

Continue reading "Agile Thinking fires Agile Supply Chains" »

December 25, 2010

When and How to Use "Best Fit Model" in Your Statistical Forecasting Suite?

Most of the Demand Planning applications like SAP APO, i2, Manugistics, Demantra etc offer statistical forecasting as one of their major differentiating functionality. Statistical forecasting generates the forecast for future periods based on history data provided. Lots of algorithms are on offer in these suites. Sometimes as many as 30 to 40 different algorithms / methods / Forecasting Strategies (All are different terms used for same thing) are on offer.

Continue reading "When and How to Use "Best Fit Model" in Your Statistical Forecasting Suite?" »

December 23, 2010

A Perspective on Logistical Management considerations in Availability Management

While Availability Management stands mostly on its own as a functionality right somewhere in the slush zone between Planning and Execution domain, there are some watch-outs that are very crucial to make your Logistical Model work seamlessly. Two areas that standout while modeling Availability Management, that have a bearing on Logistics Management, are Scheduling and Rounding.

Continue reading "A Perspective on Logistical Management considerations in Availability Management" »

December 15, 2010

How to define boundaries for Supply Chain Operations between EAM & ERP

Recently some of my Infosys colleagues attended MUWG (Maximo Utility Work Group) conference and while they shared their experience about the conference, they mentioned about one of the most discussed topics which was "how to define boundaries for supply chain operations between EAMs & ERPs".

Continue reading "How to define boundaries for Supply Chain Operations between EAM & ERP" »

December 11, 2010

Distributed Order Orchestration implies channel reduction?

The other day, a colleague of mine sent me the brochure of Oracle's fresh pitch to the multi-channel world titled "Oracle Fusion Distributed Order Orchestration - The New Standard for Order Capture and Fulfillment". While the DOO terminology is a slight tweak on the more popular Distributed Order Management (DOM), I read through and noticed a fundamental difference in the pitching of the offering. The text goes thus:

Continue reading "Distributed Order Orchestration implies channel reduction?" »

December 10, 2010

The Three-Letter Acronyms and their nuances- Does the customer really care?

Lots have been said and written on this topic by various authors in various forums- including in this forum. Will ERP gobble-up EAM market completely in next 5 years? Where does PLM stop and ERP begin in enterprise architecture? Which of these is more functionally rich for asset intensive industry? The debate goes on and on.

The question I would like to put forth here is - Are these debates relevant anymore? In other words, how relevant is this debate to the end-user of these applications?

Continue reading "The Three-Letter Acronyms and their nuances- Does the customer really care?" »

November 29, 2010

Parameters to design your supply chain organization

This blog of mine is somewhat related to my earlier blog that talked about if companies run unique supply chains for each market segment. Staying on a similar subject, I want to ask few questions about designing a supply chain organization. Suppose you are the head supply chain for a global organization with operations scattered almost everywhere and fairly complex supply chain network. How would you decide which organizational structure is best suited to your company? And as the company grows in scale and size, how would you ensure that you keep pace with the growth and your organizational structure is aligned to enable this growth. I have listed few parameters that I think must be critically examined before arriving at a structure that is scalable, flexible and robust enough to fuel company's growth in the desired direction. I don't think that this is an exhaustive list and I look forward to hear from you all - about the parameters that you feel are really important and worth capturing. I understand that it will vary drastically from one company to other, but I have tried to capture the one that I felt are the 'must haves' and fairly common across multiple industry segments. Please do share your comments and provide your inputs - Read on...

Continue reading "Parameters to design your supply chain organization" »

November 24, 2010

The Upcoming Holiday Buying Season Will Test Retailer Multi-Channel Operations and Synchronization

Guest Post by

Bob Ferrari is the Executive Editor of the Supply Chain Matters Blog, and a periodic guest blogger on the Infosys Supply Chain Management blog.

 

Last February, I contributed a guest commentary on the Infosys Supply Chain Management Blog reflecting on last year's 2009 holiday buying season. The focus of that posting was on the implications of a far more sophisticated consumer on retailer capabilities in multi-channel commerce (MCC) and multi-channel operations (MCO).  My primary message was that a seamless customer experience starts and ends with deployed supply chain capabilities supporting an MCO process framework.  I believe that in the coming weeks and months, MCO will take on increased dependencies on downstream suppliers and the leveraged use of advanced technology, with broader implications for joint business success.

 

Continue reading "The Upcoming Holiday Buying Season Will Test Retailer Multi-Channel Operations and Synchronization" »

November 19, 2010

S&OP must be a closed loop process - volume to mix; executive to execution

Earlier this week, I was invited to post my thoughts on S&OP on Kinaxis' S&OP Experts Blog Series. This series features a weekly Q&A with an industry thought leader on sales and operations planning trends and strategies.  It was a pleasure to join the company of supply chain thought leaders like Tom Wallace, Coco Crum, Lora Cecere, Andrew Reese, Bob Ferrari, Nari Viswanathan, Simon Ellis and share insights on a topic which is gaining rapid momentum in the supply chain arena today.  My sincere appreciation for Kinaxis for initiating this series which in my opinion has resulted into an amazing collection of thought leadership on S&OP every supply chain practitioner would benefit from.
Would like to invite you to check out the details on Kinaxis' site for more details and would love to have your comments and perspectives on the same.

November 17, 2010

Apple-Foxconn: Strategic partnership or a hard-to-get-out-of relationship?

It all starts with a desire to forge a long term partnership. The supplier impresses you (the customer) with his ability to do what it takes to exceed your expectations - ramping up volumes at a push of a button; reducing time-to-market; pushing cost down or not flinching to make capital investments just so that you get the desired quality....and then comes a day when you realize that the long term partnership has morphed into a dependency that you cannot get out of; at-least not without a painful divorce proceeding. Was Apple in this frame of mind when Foxconn attracted a spate of negative publicity recently?    

Continue reading "Apple-Foxconn: Strategic partnership or a hard-to-get-out-of relationship?" »

November 8, 2010

Order Management: Deeply rooted in Supply Chain

In this blog I would try to put forth my understanding on the point as to why Distributed Order management is deeply rooted within the supply chain function and why to me it turns out to be a founding member of the SCM club.My thought process strated here.  This is an attempt to draw parallels or bring out the core SCM areas Order Management addresses and also talk about few classic supply chain concepts from which the OMS way of problem solving has emanated from. I believe manufacturing is the genesis of all Supply Chains so excuse me if my points/cues are skewed and towards planning in Manufacturing.

Continue reading "Order Management: Deeply rooted in Supply Chain " »

November 5, 2010

Does your Forecaster end up being a Placebo?

By asking this question, I do not intend to question the efforts and intentions of the personnel from the Forecasting and Demand Planning organizations. However, I intend to question the role of the Forecaster and the philosophy adopted by the Forecasting and Demand Planning Team in your organization. I would want to state my stance at the onset that I do firmly believe in the benefits of a formal forecasting process and the key role the forecasting organization has played in the recent past to guide the subsequent planning processes in providing early guidance. But I do not want this to be considered at face value for all situations, but would rather want to question and constantly challenge the role of Forecaster for the different scenarios being planned... Again, the idea is to not doubt or question the intentions of the Forecasters, but with the premise that even noble intentions, if not managed well could lead to bad results, objectively evaluate the contribution made by the Forecaster and the Demand Planner.

Continue reading "Does your Forecaster end up being a Placebo?" »

November 4, 2010

Why my EAM implementation is not giving me as I expected?

Enough has been written on this but mainly in context of ERP. There have been many reasons given- toppers are lack of training, lack of top management commitment, poor package fitment and, unrealistic expectation etc. While, most of these hold good for EAM packages as well but I see two other reasons which are also the major factors for EAMs; (i) Master Data Management (ii) ease of use.

Continue reading "Why my EAM implementation is not giving me as I expected?" »

November 1, 2010

When does OMS get a seat at the Supply Chain Club?

We had an interesting discussion earlier this month with a senior manager at the level of CIO-1 heading the Multi-Channel Commerce program at a leading retailer (with both B2C and B2B arms). The question posed at me was why I kept referring to OMS under the ambit of supply chain and whether its a uniquely Infosys point-of-view. SCM for him was procurement, transportation and warehousing, OMS was a sink where orders needed to flow in from wherever they are entered - specifcally the e-commerce and call center apps. Considering the strength of the relationship and the positivity around our work, I could afford to be a little edgy in my response.

Continue reading "When does OMS get a seat at the Supply Chain Club?" »

The changing face of supply chain organization

Recently I interacted with Senior supply chain managers at some of our customers around their changing roles due to IT. Discussions from these interactions leads me believe that companies are convinced of the strategic importance of supply chain planning information technology and SCM organizations are being enhanced to significantly leverage these applcations.

Supply chain organizations and leaders within companies have evolved fairly recently as businesses understood and appreciated the importance of supply chain management. Supply chain management organizations have undergone the transformation from being merely a support organization to being at the forefront of business strategy. SCM is constantly evolving, with latest innnovations occuring due to IT strategy being completely intertwined with business & supply chain strategy. Within the SCM IT space, Planning applications have gone through the hype cycle phases and are now entering the plateau of productivty.

Traditionally, planning implementations have not been very successful, either because the designs were too complicated for users or plans were too difficult to understand but mostly due to lack of user enablement to leverage the planning applications. Based on my interactions, it looks like Businesses have recogninzed the value that planning applications can add as well as  the issues & challenges in using the applications. Hence Supply chain organizations are keen to rampup their key users in the supply chain information technology areas and take the initative rather than depend upon IT organizations to help them.companies are adding new roles within the SCM groups to leverage existing investments in IT and provide IT enabled reengineering, if existing users cannot be sufficiently reskilled, The customer I mentioned earlier, has added new roles in SCM with IT enabled process improvement as the key performance areas.

Businesses are now getting into a largely uncharted territory with these initatives and it will be interesting to see how this will further evolve.

October 30, 2010

Trendwatching in SCP: Analytics & Planning-as-a-Service

Sometime back, we were finalizing the second coming of the JDA-Infosys alliance (we had previous versions of alliances with i2 & Manugistics a few years back), we had a call with Noha Tohamy of Gartner who specializes in the Supply Chain Planning (SCP) domain. Analysts talk to a lot of people, soak up a lot of ideas and formulate their opinions by distilling what they consider is relevant, hence I was looking forward to this call as a sounding board to get her views on the market, the company and the upcoming trends. Like in any conversations, it was the unexpected that made it more memorable.

 

Continue reading "Trendwatching in SCP: Analytics & Planning-as-a-Service" »

October 29, 2010

How far "Pull" concept should drive your Supply Chain Activities?

In this blog I will try to answer one of the most pertinent question every supply chain operating manager face in his or her day to day working. To set the context consider a simplistic model of a manufacturing supply chain.

Continue reading "How far "Pull" concept should drive your Supply Chain Activities?" »

October 25, 2010

Impact of Social Media on Supply Chain

We recently concluded our All Hands Meet where I got an opportunity to meet my fellow colleagues from a practice called Next Gen Commerce. As the name suggests, it is associated with clients that are aggressively forward looking and ready to take bold steps in leveraging new technologies and venture into new domains to gain consumer mind share. One of the great things that I heard was about how companies especially in developed economies are trying to capitalize or monetize information that's available on net - basically using what we all call "social media" to gain competitive advantage.
While I was thinking all this and trying to imbibe all great things that I heard, I was wondering if there could be an impact of social media on supply chains. This blog of mine is therefore of an exploratory nature (since I have little awareness on this subject) where I would like to share my thoughts and seek your inputs and comments.
I am sure Social media is something that all of us know in bits and pieces, and it touches our lives today in some form or the other. The typical examples of social media are facebook, twitter and blog sites such as ours. Some of these are subject-specific and lot of these are fairly generic and provide a platform for people to share their experiences, ideas and opinions in this borderless world. Although, it is just a platform for people to exchange information, but I am sure, it has a powerful influence to businesses and of course, to supply chains.

Continue reading "Impact of Social Media on Supply Chain" »

October 18, 2010

To Change or Not to Change the Supply Chain Business Process in Package Implementation

One of the raging debates in many a package implementation have been about how business processes may need to be molded to derive maximum ROI. While most enterprise packages are pre-configured and pre-loaded with some supported business processes, it is almost a given that one may have to customize and enhance the package to meet certain business needs. In most circumstances any project implementation first goes about understanding business processes. The business process as it exists at a certain point in time is driven by a cumulative experience of the stakeholders based on a variety of factors such as laws of the land, best-industry practices, innovation, process-optimization and sometimes it is driven by constraints unrelated to actual business transactions. eg. Logistical fulfillment considerations or even IT infrastructure constraints.

 

Continue reading "To Change or Not to Change the Supply Chain Business Process in Package Implementation " »

October 11, 2010

Agile in large transformation programs

Last week, I was in a project status meeting where it was brought up that in order to overcome the scope related concerns, we should consider at adopting the Agile Methodology. The client has embarked on a massive multi-year transformation program to change and move their Order Management business function to an industry leading package software. We have a program directive to stay as close to the base product as possible while also maintaining continuity of the current business processes. This has been a tough balancing act so far. The directive to stay close to the base product features usually conflicts with the business users' needs and most of the time of a business analyst and solution designer goes in getting a consensus on those. This was identified as a pain point and hence the reason to look towards the Agile Methodology for a panacea.

Continue reading "Agile in large transformation programs" »

October 5, 2010

Taming supply chain complexity - Supplier's perspective

We all talk and hear a lot about customer centric aspects and how business is being reshaped around this.One can go on with examples of superior customer service but the moot point here is does customer centricity lead to complexity?  In the retail world, the complexity is closely tied to one's segmentation and each segment/cluster has specialized needs, but what about the B2B world?

Continue reading "Taming supply chain complexity - Supplier's perspective " »

September 29, 2010

Working towards making your Network Work!

One of the well known challenges supply chains face is to tackle the operational variabilities that exist internal and external to the organization. In our highly networked world which is seeing an insatiable appetite to exploit collaboration, external variability has caught the attention of managers and practitioners. Lets us discuss few perspectives here around Transportation solutions and processes enabling this.

Continue reading "Working towards making your Network Work!" »

September 23, 2010

Multi-Tenancy - Is it a marriage? Or Cohabitation?

Today is the era of Cloud Computing, going Green, Smarter Planet, 2012, saving the World and not to mention Oprah is retiring soon. Era of big words! Big things! Ah!? So to this effect there is a new one - "Multi-tenancy" - "a single instance of the software runs on a server, serving multiple client organizations". I want to touch upon how this fits-in with Packaged S/W and Cloud Computing.

Continue reading "Multi-Tenancy - Is it a marriage? Or Cohabitation?" »

September 9, 2010

How to set your Safety Stock Policies?

Every distribution warehouse in supply chain network holds inventory and has some safety stock maintained. How much safety stock or inventory should be kept at each warehouse is the topic I am going to address in this blog. In fact my focus will be on one common mistake that is made in the process of setting inventory and safety stock norms.

Continue reading "How to set your Safety Stock Policies?" »

August 25, 2010

Do companies run unique supply chains for each market segment?

Couple of days back, I was in touch with one of my colleagues about a supply chain pursuit for one of the leading supply chain companies in the world. And that particular experience led me to this blog of mine which is about "unique supply chains" within the four walls of the company tailored for each market segment it caters to.
I am sharing few thoughts here - more so in form of questions that I have. I will really urge each one of you to share your thoughts and experiences on this subject.
Just imagine a global organization servicing few market segments such as say for example - 'enterprise' and 'customer' to name a few. Both the market segments have different operating models - so for example: 'enterprise' is more of ATO/CTO scenario while 'customer' is more of MTS environment. Both the models work differently from each other and therefore, the questions that I have are:
• Are the operations managed centrally or as unique supply chains?
• Do they share common tools / platforms?
• Is the SCM organization centralized or decentralized?
• Do they leverage the same supply chain assets and global partnerships?
  
In my opinion, based on my experience in India and outside with few of our clients, I feel:
• There is no specific concept of having unique supply chains tailored for market segments such as enterprise and consumer. The two market segments can be treated like two different business units focused on different set of customers but still works on the same supply chain structure.
• The planning is done for all products and for all market segments it caters to - 'globally" or "at one point in time" - they follow the same cycles.
• The assets such as factories, machines, 3PLs are shared. The tools (IT systems) are definitely the same.
• Usually a centralized supply chain structure. But there could be supply chain folks managing each channel / market segment sitting next to each other and leveraging their relationships and mutual understanding to fulfill orders by deciding postponement and allocation of orders.
• What could differ is the organization of sales teams and therefore, how the demand is forecasted and finalized and used for production planning. The performance metrics are definitely different.

What is your point of view? What have you seen in leading companies across the globe? Any industry: be it Hi-tech, CPG or any discrete manufacturing company. The scenario that I have mentioned looks very common and therefore, I am sure you would have experienced it somewhere in the past.
I really want to know how it works. How are companies fulfilling these unique set of needs of different market segments through their supply chain structure?
Please do share your comments and feedback...

July 26, 2010

Should Firms be Focused on IT or Business Process Portfolio, or Both?

There is a stream of conversation circulating across the blogosphere raising questions as to whether firms should be rethinking their enterprise applications strategies in light of the fundamental importance that supply chain management processes have become in today's manufacturing and distribution firms.  This notion of a re-think seems to have been spurred by Gartner/AMR Research industry analysts, and was expressed in a recent blog commentary authored by analyst Dennis Gaughan. Gartner is apparently re-thinking its enterprise applications approach in light of certain business and supply chain realities.  On the business side, the overall cost of IT, especially applications infrastructure and ERP system annual maintenance is a senior management concern.  Many ERP systems were originally designed and acquired when the bulk of business control and management processes were internally focused and spanned internal functions.  Since that time, the endless pursuit of reduced costs have driven many supply chain processes to external sources, and today, the bulk of supply and innovation can often lie within relationships with external design and production partners.  The entire spectrum of sourcing, procurement and contract management has also turned towards a primarily externally focused business and collaboration-based process.  It's no wonder that best-of-breed and cloud-based applications have thus filled the void, even in order fulfillment.

Continue reading "Should Firms be Focused on IT or Business Process Portfolio, or Both?" »

July 25, 2010

Swoosh Dunks and Business Segments

Recently I was watching a documentary on the collectible Nike shoes. I am sure we all recognize Swoosh as one of the very fierce retailers in its domain. But what intrigued me about this documentary was usage of 'collectibles' and 'shoes' in the same sentence. Of all things shoes! For men! Sporty kind! (I mean, it is not one of those insanely expensive designer shoes for women).

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July 19, 2010

Save Money! Be Loved! Live Better

I am sure y'all have heard of Virtualization, Grid/Cloud, Server Consolidation yada yada yada.....it really means something....I've started to realize and incorporate in the TA. In this blog I try to showcase an exercise that will help clients gain significant cost benefits by carefully using the s/w, h/w components that are the building-blocks of any enterprise application. I term it Source-as-we-need Scheduling.

Continue reading "Save Money! Be Loved! Live Better" »

July 12, 2010

Postponement strategy: what are the key drivers and design elements

Through this blog, I would like to share critical drivers and few design principles for a right postponement strategy and urge each one of you to give comments, share your opinion and point of view.
As most of us know, postponement is one of the strategic initiatives adopted by companies to build an AGILE supply chain. There are various ways in which companies adopt postponement in supply chain. More prominently, it can either be a Manufacturing postponement that aims at delaying the differentiation in product offerings to customers or a Location postponement where goods are customized either at factory or a DC based on physical proximity to customer locations. Ultimately, it's about postponing some value-adding supply chain activities until a customer order is received.
Why do companies resort to this strategy? What's so special about it and what are its pros and cons? Please read on and do let me know your experience - really look forward to read your comments ...

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July 9, 2010

Rx for Healthcare Supply Chain part 2

In my last blog entry, we addressed core SCM concerns like special transportation needs, inventory management and reverse logistics and how these are instrumental for an efficient healthcare function. Breakdown at any point in this function has life or death implications. Taking this discussion further, let us touch on the need in this sector to collaborate better to leverage on the supply chain efficiencies of the intermediaries involved.

Continue reading "Rx for Healthcare Supply Chain part 2" »

July 8, 2010

Would SCM be a differentiator in your Apps Portfolio?

Dennis Gaughan of Gartner in his blog dated 29-Jun-2010 wonders whether its time for corporations to rethink their enterprise applications portfolio strategy (http://blogs.gartner.com/dennis-gaughan/2010/06/29/is-it-time-to-rethink-your-enterprise-application-portfolio-strategy/). Well, I think organizations are thinking about it all the time, sometimes when they do their annual planning and are reminded of the morass in their application landscape and sometimes thanks to M&A (esp for financial institutions) forcing them to look at what to sunset and what to fold in.

Continue reading "Would SCM be a differentiator in your Apps Portfolio?" »

Rx for Healthcare Supply Chain

Healthcare has been a market defined by its own challenges. It also has customers (its patients), and being in business of saving lives, the emphasis on value creation, customer service and profit motive is in no way insignificant to other sectors. Even so, it remains strikingly similar to the conventional market place.  In the context of our discussion, this blog entry in two parts looks at healthcare supply chain which comes with its share of complexities.

Continue reading "Rx for Healthcare Supply Chain " »

July 1, 2010

Contract Negotiations - The Trust & Technology factors!!

If government policies dictate supply chains, Contracts are the essential glue that keeps the supply chains chugging. After-all, without a contract in place, no sane buyer and supplier is going to transact for long. For the past two months that I have been swamped in contracts - one recently signed with a client and the second one currently under intense negotiations with a product vendor - I have realized how painstaking the negotiation process can be; particularly when the stakes are high, when uncertainty prevails due to complexity of work and geographical barriers and when you do not have a past relationship.  

Continue reading "Contract Negotiations - The Trust & Technology factors!!" »

Sell-side Supply Chain and the importance of User Experience

Of late, I've been trying to think through the root cause of some of the customer specific expectation mismatches we faced on the web-commerce side in a couple of our accounts. Around two years back, fueled by Sterling Commerce's acquisition of Comergent in the B2B e-commerce space (Order Capture offering, later re-christened into Sterling Commerce MCS or Multi-Channel Selling) and by a few opportunities in ATG Commerce, we at SCM Practice moved into the front-end of sell-side supply chain, both B2B and B2C. Among the most important of all the learning we've had since then have been the important of user experience at this end of the supply chain.

Continue reading "Sell-side Supply Chain and the importance of User Experience" »

June 28, 2010

Tight rope walking: The supply and demand balance

Most of us in SCM have always been intrigued by the balancing act of supply and demand. Whereas production, quality, suppliers, warehouses, logistics and Engg (new product development) groups have been groaning about their constraints for replenishing the market requirements, the markets have never ever been constant.  So, when the markets show sudden changes or a gradual shift which exerts pressure on the "demand", the SCM professional has to devise ways and means to see how they can maintain the balance.

Continue reading "Tight rope walking: The supply and demand balance" »

June 17, 2010

Leveraging metrics to Improve Product Supply Capabilities in Process Manufacturing

A customer recently commented to me that the manufacturing process has emerged as the 'shock absorber' to deal with demand fluctuations in today's up and down market. 

Traditionally process manufacturers were able to run their production assets at full capacity and manage demand fluctuations through inventory optimization - however today's process manufacturers have to adapt to this new model in order to compete in the current volatile demand environment.

A recent AMR Research (now Gartner) survey in collaboration with Infosys indicated that most process manufacturers understand the need for stronger integration across the supply chain and the manufacturing processes but innovation is slow to happen.

Continue reading "Leveraging metrics to Improve Product Supply Capabilities in Process Manufacturing" »

June 10, 2010

Sterling Commerce folds into IBM - an Infy perspective

Ever since the IBM acquisition of Sterling Commerce (http://www-03.ibm.com/press/us/en/pressrelease/31742.wss), the standard questions I get asked is essentially variations around the theme of suitability and impact on our practice - Wasn't this acquisition purely for the BIS B2B integration piece which suddenly gives IBM access to 18,000 customers? Was the SCM piece of Sterling Commerce some kind of an afterthought or collateral benefit, if you may? If at all, it would fit in, where would it be? And most importantly, what happens to Infosys next, being by far (by a few light years, if I may say so myself) the leading player in Sterling SCM package related services in the SI space?
Let's get to the last question first. 

Continue reading "Sterling Commerce folds into IBM - an Infy perspective" »

June 7, 2010

Differentiators in the Transportation Management System solutions

Recently a client of ours had asked a question, which TMS solution provides us with the best capabilities. There are multiple TMS solution providers in the SCM space such as i2, Manugistics, SAP, Oracle, Red Prairie, Manhattan. Though all claim to be unique in their own respects and provide a bundle of functionalities, but there is a common search for the best. The question usually rests with the respective consultant's ability to grasp the depth of the product, client needs and the client's views of the product's alignment to the business goals. So, this blog corresponds to me putting down my thoughts on the various TMS solutions available in the market. Off course this comparison would comprehensive with expert comments from the supply chain community.

Primarily, one can categorize the TMS functionalities into planning (both strategic and tactical), execution (standard OOB TMS functionalities), Financials (Freight payment and cost allocation, though not looking at TMS as a financial tool), Fleet and yard management, door to door scheduling coordination.


In a generic sense almost all products have the basic TMS functionalities in terms of tactical planning, execution and the basic financials with a small degree of variations in terms of these capabilities. But when it comes to the functionalities pertaining to strategic planning, the more specific cases of fleet & yard management and scheduling the differences start to come up. I personally feel that i2 TMS and Oracle TM cover a wide range of functionalities and can be considered as leaders within this space. With respect to Fleet and yard management, Oracle TM has some capabilities which allow it to be ranked higher as compared to other TM products. Having spent the last few years working on TMS products (primarily i2 and SAP TM), i2 TM ranks ahead in terms of various capabilities when compared to the current SAP product. Though yes, as an obvious fact the integration between SAP ERP and SAP TM would be more seamless as compared to i2 TM. Also, the TMS solutions from Manhattan, Red prairie and Manugistics do not fall much behind the leaders in terms of the various functionalities.


Another stream where I feel that various transportation management solutions have shown innovation and created a differentiation is by offering on-demand solutions. This uses the concept of SaaS  by providing the application to the client as a service on demand. The customer here does not need to install the software on the site, but subscribes to the hosted application of the vendor. This innovative delivery model has greatly reduced the organization's total cost of implementation and thus helped in the  early realization of benefits. Currently such solutions are being provided only by the larger product vendors. I also feel that in the years to come this innovative delivery model would pave way for a paradigm shift in the way TMS solutions would be implemented , leading to substantial cost reductions and shrunken timelines.

Do share your feedback, thoughts and comments on this topic.

May 30, 2010

Challenges of Dealing with Quality Inspection Stocks in Supply Chain

Quality Inspection Stock is defined as a stock that is quarantined for inspection and is generally not available for unrestricted usage for customer orders. The process of Quality Inspection could be a long drawn process involving multiple kinds of product checks to as short as couple of hours involving some kind of sampling technique. Most of the ERP systems available in the market have their own Quality Management module along with other modules such as Plant Maintenance or Production Planning. By implementing a Quality Management module, it is possible for supply planning systems to take into account realistic release dates of quality inspection stock into unrestricted stock. With such release dates being accounted for, the Supply planning system can accordingly propose incremental supplies in the network based on demand supply calculations as a function of time.

Continue reading "Challenges of Dealing with Quality Inspection Stocks in Supply Chain" »

May 28, 2010

Beyond Retail - whither goes Multi-Channel Commerce?

Every year, eager, enterprising and wide-eyed management graduates join us at our Hyderabad campus, straight from B-school to the Enterprise Solutions Academy (ESA) for a 10-week boot-camp, at the end of which they get deployed in various cities across multiple enterprise packages to kick-off a career in enterprise solutions as Associate Consultants. This May, I was addressing and answering the queries of a set of folks slated to join the SCM practice. One question that caught my eye came was from someone who asked how come Distributed Order Management (from Sterling Commerce, naturally) was so hugely popular among retailers, but didn't cut it in other industry verticals.

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May 18, 2010

Retail Is the Buzz at Sterling Commerce Customer Connection 2010

Sterling Commerce recently held its customer conference April 12-14 in Dallas, Texas.  Customer Connection had over 1,000 attendees, including a 40 percent increase in customer attendees from last year.  For retailers, the event was a great opportunity to hear about trends in seamless cross-channel enablement, learn more about the company's solutions - especially our new mobile apps - and network with partners such as Infosys and other customers.  The conference offered a dedicated track to retail, providing over 120 different retailers with three days of networking, breakout sessions, and educational meetings. The events highlights can be found at  http://webapps.sterlingcommerce.com/connection10/index.php

Continue reading "Retail Is the Buzz at Sterling Commerce Customer Connection 2010" »

April 28, 2010

Impressions and Conversations Held at the Recent Sterling Commerce Customer Connection 2010 Conference - The State of Global Supply Chains

During the recently held Sterling Commerce Customer Connection 2010 Conference, I had the opportunity to speak and interchange with a number of various industry supply chain and IT executives.  The good news was that unlike previous conferences, the mood among supply chain and IT teams is much more upbeat than 2009. There is a sense that the days of dark gloom are behind and teams can now focus on what really needs to get done across global supply chain business processes.

One highlight of my activity was the opportunity to sit with some members of the Infosys supply chain leadership team to discuss the state of global supply chain as companies approach a period of post-recessionary transition toward growth.  My discussions included Gopi Krishnan, delivery manager and lead for SCM, Atul Pandey, Industry Head-Enterprise Application Integration and Services, and Jai Sankar, Vice President, Enterprise Solutions.  Discussions also included other members of both Infosys and Sterling Commerce technology marketing and implementation teams.

Continue reading "Impressions and Conversations Held at the Recent Sterling Commerce Customer Connection 2010 Conference - The State of Global Supply Chains " »

April 22, 2010

Toyota Recalls - Opportunity in disguise

Over the last few weeks a lot of noise has been created with the recall of millions of Toyota's prized brands. Even the best selling cars like the Prius and now Corolla were not spared. Not to say the least that it is acceptable but I am amazed at the coverage being given to this. Car recalls in the automobile industry is a fairly common practice even with other large auto manufacturers having recalled their vehicles at one point of time. Rarely has this tarnished the image of a company to the extent it is affecting Toyota. In fact, recalling vehicles back was not long ago, considered a mark of maturity on the part of the manufacturers, its dedication to quality and regard for customer satisfaction. This definitely gives a sense of the changing times in the automobile industry and the supply chain market as a whole. But if we leave aside the company part of it and dive into the reasons I feel that a lack of Integration between the various entities is a possible reason for this fiasco. I will just take two points into consideration that I feel account for a major part of this issue - First, incomplete supplier collaboration,  Secondly, improperly planned growth.

Continue reading "Toyota Recalls - Opportunity in disguise" »

April 14, 2010

From Customer Connection 2010 : Increased impetus towards enhanced and focused offerings

In the intensifying landscape of supply chains, key success factors which separate high performance supply chains from the rest are ability to be connected with upstream and downstream links, real time sharing of events and ability to collaborate for rapid response to events. Sterling Commerce seems to have stepped up the momentum with enhanced and focused offerings as unveiled in the Sterling Commerce Customer Connection 2010. When I compare the product roadmap which was presented last year (2009 - San Antonio) to what Sterling is promising to offer now, there is a clear shift in making the execution platform more agile and modular (with more on-demand and service based offerings) and the focus is not just on adding analytics but to leverage analytics in the context of the execution flow ("Smart Apps").


 

Continue reading "From Customer Connection 2010 : Increased impetus towards enhanced and focused offerings" »

The Economy's Not Quite Back to Normal, but Optimism Seems to Be

At Sterling Commerce's Customer Connection user conference in Dallas that is still underway, I have noticed a much more pronounced,invigorated spirit of the attendees from last year.  Whether talking about the promise of mobile apps or how so-called embedded analytics can help companies make better decisions in real time, the atmosphere pervading our user conference is decidedly more hopeful and forward looking than before.  No one assumes that the economy is completely out of the woods.  Yet, the talk in the hallways is much more focused on how to get things cranking again.  Another interesting side note is that I got into far more conversations about business issues and business solutions, rather than nitty-gritty forays into technical minutiae.  I call that a good sign.

At Customer Connection 2010 : Sterling Commerce Mobile Apps a Catalyst for Innovation

There has been an incredible amount of buzz around the Sterling mobile apps at this year's Customer Connection, Sterling's user conference.From apps that help an EDI administrator remotely monitor activity, to an app that lets small carriers receive and accept tenders from a shipper, to a prototype for a mobile field sales prototype, they have all been highly instrumental in getting customers to think about new possibilities for their businesses.  More important than the specific apps themselves, I think, has been their role as a catalyst for fresh thinking on how to reach out to customers, improve productivity and monitor the business.

Sterling Customer Connection 2010 - Day1

Day-1 was interesting at Sterling Connection 2010. Things kicked off with inaugural speech by Bob Irwin, the CEO, which was around familiar territory on most counts - extended enterprise, connecting thru functionality (sterling selling & fulfillment suite), connecting thru physical infra layer (sterling business integration suite), more features and to quote the tagline "more choices". However, most importantly, Sterling (and if I may add, Bob personally) acted upon and delivered on the iPhone promise from last year's Customer Connection - there's no less than 6 downloadable apps Sterling has provided on the iPhone whether its order tracking or inventory checks or transportation updates.

Continue reading "Sterling Customer Connection 2010 - Day1" »

March 31, 2010

Logistics - a key driver for improving supply chain margins

Logistics is a considerable part of supply chain costs. So far as profitability goes, this can be a true driver to improve supply chain costs. Logistics is an area of best practice that can contribute to your managing rising supply chain cost.

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March 30, 2010

Lean supply chain – Is that always good

Often have we heard in various supply chain forums and places “ A good supply chain is a lean machine”meaning that we have minimal inventory, delivery should be Just in time and a Configure to order strategy etc. In most cases a manufacturer would want to have a lean system for the raw materials and the Work in progress. But would he want this for finished products as well at the point of sale, I think not.

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March 28, 2010

6 commandments to effectively monitor your packaged application

The common denominator for applications in the SCM space is the fact that they are packaged, n-tiered, comprised of the application deployed in clustered and load-balanced containers, interface heavily with the external applications, and a database to persist all the transactional data.

Given the nature of these applications everything is hunky-dory if the application is running well and there isn’t any problem. But once a screen starts rendering slowly or one of the asynchronous interfaces starts accumulating messages or an application container crashes randomly everything goes haywire.

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March 20, 2010

Moving from product delivery to managed services - two supply chain caveats to ponder over

Last week I had a wonderful opportunity to spend over an hour with two senior folks from a client of ours who offers imaging solutions. The CFO and program manager who visited us were both from the Europe arm which runs with a certain level of autonomy. The formal discussion topic was WMS, but as it goes in the SCM-world, we did go forwards and backwards quite a bit, into other functions including OMS, visibility, transportation etc. I returned to my desk with two interesting learning points to ponder over.

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March 16, 2010

What it takes to build a robust S&OP model?

With supply chain professionals squeezed by supply chain complexity and volatility, efficient Sales and Operations Planning (S&OP) has become an organizational imperative.

Continue reading "What it takes to build a robust S&OP model?" »

March 3, 2010

Removing Cost from your Supply Chain - Push it OUT not DOWN

Opportunities galore when it comes to pruning down cost in Supply Chains. Firms focus both internally i.e. within their own house and also externally by partnering with their customers and suppliers. But in their singular objective to cut cost, firms often focus narrowly and tend to forget that cost cutting initiatives ought to apply to the whole chain. If a firm benefits at the expense of its suppliers and/or customers, it is power play and gaming at its best (and supply chain partnerships at its worst).

 

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February 27, 2010

Technical Architecture and the silos thereof....

I was recently sitting in a café a flipping through a magazine on Green Architecture for Retailers. It included the entire gamut of retailers - apparel vendors through grocery vendors and how they wanted their stores to be green; Emphasis on green paints, green lights, recyclable paper towels and so on; the investments and the returns thereof; testimonials that justified the idea, the ones that stressed on the longevity of these implementations and those that cautioned the reader.

 

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February 24, 2010

Supply Chain Predictions for 2010 - how far are we from our end-state vision?

Last month, Infosys got a call from Supply Chain Digest magazine, courtesy the editor-in-chief Dan Gilmore to air our views on the key trends for Supply Chain Management in 2010. Supply Chain Guru Predictions for 2010 published earlier this month covered a set of 5 other eminent folks from MIT, Gartner, Descartes and so on, so I was happy for the opportunity to be featured amongst these industry thought leaders.

As primarily a package supply chain enabler, I stuck to my knitting and covered my theme along two lines (a) Improving efficiencies in the back-end supply chain to reduce costs and (b) Enhancing end-customer experience by augmenting the front-end supply chain. People ask me where the relentless pressure to slay every efficiency killer would end up. What next after Multi-channel commerce, end2end procurement, green asset management... whither goes SCM end-state?

Continue reading "Supply Chain Predictions for 2010 - how far are we from our end-state vision?" »

February 14, 2010

Y2010 & Ahead – value chain trends in emerging economy – Part 2 (Technology Trends)

In the prior blog on this topic, I had described a few value chain trends for Y2010 and beyond. In this blog, I will outline a few technology trends linked to these value chain trends.

Continue reading "Y2010 & Ahead – value chain trends in emerging economy – Part 2 (Technology Trends)" »

February 11, 2010

Y2010 & Ahead – value chain trends in emerging economy – Part 1

It takes a crisis to bring out the best of our innovation and constructive potential. A crisis helps us focus on finding and doing the right things and breaking the barriers and maintaining status quo.  This has been a common theme for most of my clients who I have been associated with in Y2009. As the economic recovery seems to be taking roots, I anticipate the following trends to strengthen especially in the manufacturing sector, as we look at Y2010 and beyond.

Continue reading "Y2010 & Ahead – value chain trends in emerging economy – Part 1" »

January 29, 2010

Leveraging SRM techniques to build business teams

One of the key objectives in the existing challenging environments is to develop long-term, productive relationships with the internal customers who are stakeholders within the procurement business team. This is interesting observation and SRM techniques can help organizations in building strong relationship with internal customers through foothold strategies that leverage long term relationship.

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SCOR -S Certification; a boon for students

Great news awaits students expecting to launch their careers in supply chain. The SCOR Scholar (SCOR-S) certification program has been launched by Supply Chain Council in 2010-2011. Designed for university students who do not yet possess significant on-the-job experience, SCOR-S certification will demonstrate a basic understanding of how to use the SCOR Framework for supply chain management. “The SCOR Scholar certification will be one of the only programs in the world that provides students professional certification of a methodology for managing supply chain performance,” says Caspar Hunsche, SCC Chief Technology Officer. “In addition to core supply chain management knowledge, SCOR-S certification will send a strong signal to potential employers of a student’s interest and ability to excel at a supply chain career.” A detailed training catalog can be downloaded from Supply Chain Council. Workshops include SCOR Framework, Implementation, Integration, Benchmarking, Performance based Logistics (PBL), Cost Modeling and Supply Chain Risk Management. In a way, such specialized training programs open thinking and real-world practice possibilities for students. Besides, such forums and certifications bring relationships with SCOR practitioners and teachers who meet and resolve practical supply chain challenges in their day to day operations. Let’s discuss the significance of the SCOR-R certification. Students can get an insight into supply chain basics and industry processes from experts. Understanding of SCOR benchmarks and process drivers by specific industries help align supply chain academic knowledge with indicators one must look for to realize business performance. Next, such certification helps students edge out competition when it comes to presenting themselves to prospective employers. Ability to relate to critical aspects causing a business constraints become clearer compared to trivial facts. Inter-relationships between various operational entities are key to finding a resolve to today’s supply chain problems. The SCOR-R experience will enable students to balance supply chain risks and rewards more effectively. This is just a few from the list of many benefits that students can gain from this certification from the Supply Chain Council. Well started is half done. This cannot be truer especially when it comes to beginning a career in an exciting profession of supply chain.

January 28, 2010

Automotive manufacturers of 2009: Numbers convey their Supply Chain behavior

So the “Report cards” of the automotive manufacturers in US are out!! There are contrasting realities and some startling facts!!!. Do the Japanese and American car manufacturers behave the same way in the face of recession? How do their manufacturing and supply chain strategies reflect on their overall performance? Are there any “dark horses” among the American manufacturers who would pose the biggest threats to the Japanese in future? Are there laggards among the Japanese who would have to face the threat of survival in future? The numbers convey their behavior!!

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January 27, 2010

The Pit Stop - An Agile Supply Chain

I had the opportunity to attend a seminar on "How to Gain Competitive Advantage with End to End Supply Chain Visibility" sponsored collectively by Sterling, Deloite and GS1 held at Oxfordshire, UK sometime in November last year.

Deloite presented how important it was to maintain focus on business operations, with a clear emphasis on working capital optimization.
GS1 (They design and implement global supply chain standards) delved on the need of standard based solutions that enable organizations to gain visiblity of specific assets and how this in turn is driving process improvement throught the entire supply chain.

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Decide where you integrate: MCO does not equal MCC!

It’s the beginning of the year and our campus here at Bangalore is abuzz with client visits, with sometimes the Bangalore campus alone hosting 4-5 client visits in a single day. Budgets are being cast, everyone is looking for the right drop box to put their IT dollars and wait for maximum magic for the amount spent. While I am not involved in a majority of these visits, there's one industry vertical where SCM practice consistently gets invited to present their point of view, viz., Retail. My reasoning for this is that there’s really no other industry where one encounters so many best-of-breed SCM packages strung together by each of these retailers in a collage uniquely their own.

Continue reading "Decide where you integrate: MCO does not equal MCC!" »

January 25, 2010

Profiling Paradigm Shift in the Package World

The way applications are resourced these days have a number of applications on a single virtualized bed of infrastructure be it private, public or hybrid deployment models. Application vendors are talking about multitenant models. Service providers are hosting tailored application platforms for their clientele.  The dynamics of hosting, appropriation of resources, and application customization is quiet different. In my previous blog here I urge on a stronger and proactive production environment. So what is necessary ingredient to bring that level of sophistication? The answer is the ‘profiling horizontal’. So how and why is it relevant to particularly SCM and generically packages. I take Sterling OMS as a case study to convey my view points.

 

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January 22, 2010

Being Lean in Supply chain

Well, this blog of mine is different in many ways, from the ones that I have posted so far. I am not going to write too much to describe this topic but I am more interested in knowing what you all know. I want to reach out to each one of you to know what you have seen in industry either as an operations guy or as a consultant. Even if you have not seen it being practiced in real life, I am sure you would have some serious opinion on this matter.

The topic is very simple and well-intuitive. My question is: Have you seen “lean principles” being practiced in supply chain in any industry (preferably consumer goods/discrete manufacturing). I know the term “lean” has been used or mis-used very often, but I am open to hear anything from you – just take a pick, think and find out instances from your experience, that you can bucket under being “lean in supply chain”. Do not just restrict yourself to manufacturing...

Let me give you one example: recently, I had a discussion with a Supply Chain Head of a leading consumer goods organization and they intend to implement a “pull based” system in their supply chain.

Consumer goods companies have been pioneers in supply chain and their performance in supply chain has been best-in-class by any standards. Traditionally, we have seen organizations especially, consumer goods, running a typical push model where sophisticated forecasting is done to predict demand, goods are manufactured and distributed to various POS locations as per the dispatch plan. The product is actually pushed down in supply chain and focus is to improve forecast accuracy because that really drives everything else.

On the contrary, here is this company that would like to implement “pull system” and do away with forecasting to the maximum possible extent. To me, this is one true example of being lean in supply chain. I have always seen companies focusing on improving traditional push model that I described, but I have never seen a “pull model” running anywhere and hence this blog…

Going back to my question to all of you:

Do you think such practices exist in companies (esp. consumer goods)? I don’t know any company implementing a pull methodology in supply chain (please provide examples other than Toyota)? How do you marry push and pull in the supply chain, and where does it exist? Where is the Customer decoupling point? What tools do you use? How do you drive this initiative – what are the critical success factors?

Please share your experiences and insights – looking forward to hear from this great group of supply chain leaders…

December 15, 2009

Chief Supply Chain Officer (CSCO) – How to manage multiple supply chain dilemmas

I have always wondered about how a Supply Chain head is able to manage multiple strategic issues simultaneously and what could be the approach that he/she could be taking to drive critical projects or initiatives to tackle most of such issues. There are various questions that I have in mind and would like to seek your opinion for each of them. Questions like:

  • How does one identify the issues that are more critical? What are different parameters that influence issue identification process?
  • What’s the approach for deciding the list of best-fit actions?
  • How does one prioritize these actions – what’s the typical decision framework?
  • How does one decide the modus operandi – what could be the best operating model to execute those actions at the ground level?

 

I am not sure if I have answers for all of them and I do believe that the answer for each question will vary across companies since every single company differs in the way it is structured and the way it operates. But these questions are equally valid for all companies. Generally speaking, what has been your experience? Put yourself in the shoes of a supply chain leader and then think about your approach within a set of constraints, uncertainties and performance pressures that a CSCO has to deal with.

Continue reading "Chief Supply Chain Officer (CSCO) – How to manage multiple supply chain dilemmas" »

December 7, 2009

SCM cross pollination: Ikea and the Indian bi-cycle manufacturers

Supply Chain is a horizontal function”, says the voice aloud. “Big deal”, I say, smirking. “This essentially means that it is agnostic to industry sectors”, continues the voice. “Natural”, I say still smirking. “It is thus fair to expect that concepts and best practices applicable in one industry sector can be leveraged for another sector”, the rich baritone voice states. “Fair enough”, I say, continuing to play ball not knowing where we were headed. “As a supply chain consultant, do you think you have lived up to that expectation?” No longer in the dark and no longer smirking, I turn diplomatic and deflect this query to the readers.

Continue reading "SCM cross pollination: Ikea and the Indian bi-cycle manufacturers" »

November 27, 2009

Buffett’s bet on railroads- basically, a bet on America?

Hope you had a great time with your family this Thanksgiving. For me, Thanksgiving was an excuse to maximize my time with my family before they left for India this coming Sunday on a three month long vacation.

Anyway, coming to the topic of this blog, today I watched this amazing show on CNBC called Warren Buffett and Bill Gates - Keeping America Great, where the two greatest legends of the current times took questions from Columbia B-School students on various topics ranging from the economy to philanthropy.

Continue reading "Buffett’s bet on railroads- basically, a bet on America?" »

November 21, 2009

The Death of DRP- an eyewitness’ account

I simply loved reading Lora Cecere’s blog titled The Death of DRP. I loved it, because it brought me a feeling of déjà vu. You see, for the past few years, I was part accomplice and part eyewitness to the slow murder, while working on a supply chain transformation program for a leading CPG.

Continue reading "The Death of DRP- an eyewitness’ account" »

November 12, 2009

Nostradamus, 2012 and Cloud Computing!!!

Nostradamus is known for his ominous, predictive, and mind numbing riddles of many disastrous events that have changed the course of history as we all know. On a separate note, there are plenty of influencing theories about how this world is coming to an end on 2012 Dec 21 that are astrological – such as Mayan calendar, and astronomical – such as an approaching star, in nature (check out the movie 2012 releasing on 13th Nov). I’ll leave to y’all-readers of this blog to pursue this interest further.

Continue reading "Nostradamus, 2012 and Cloud Computing!!!" »

November 8, 2009

Impact on Warehouse Management systems in context of gATP implementation

 Global Available to Promise is one of the most promising modules of SAP to manage a sales order. The module has far-reaching impacts on business processes right from Sales Order acquisition to the warehouse level fulfilment strategy. In this blog, we will try to understand how gATP implementation (one of the core supply chain modules of SAP) is having far reaching consequences on warehouse management processes.

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November 7, 2009

Being Unique with MCC: Can Something Buried Under The Hood Be A Differentiator?

Earlier this week, I was in a dinner meeting with the VP of e-commerce at a large general merchandise retailer along with some others from his management team. This was an all-hands meeting of vendor managers whose teams are helping the retailer string together a viable online retail channel. During the course of the dinner, I and another collegue got to spend a surprisingly uninterrupted 20-or-so minutes with the VP (considering the clamour there, it certainly was surprising and may be it helped that none of us were smoking!). Among various things we discussed, one comment he made caught my ear. He felt that in the entire supply chain transformation that's being conceived, differentiation can only be realized via the e-commerce front-end application. Rest of it, order management included, are just supposed to fulfill pre-ordained roles in a predictable fashion.

Continue reading "Being Unique with MCC: Can Something Buried Under The Hood Be A Differentiator?" »

October 28, 2009

So is SCM Transformation an Oxymoron or a Holy Grail to aspire to?

Transformation is a much-used (abused?) word these days. So, when I read Bob Ferrari's guest column at our blog site (http://www.infosysblogs.com/supply-chain/2009/10/resolving_the_constant_debate.html), something I keep wondering periodically came to my mind again - Is SCM Tranformation an oxymoron or is it actually a valid proposition? The context the word "transformation" is used currently refers to mega-sized, multi-year, multi-million, global-scale, rip-everything-off & replace programs. Since SCM is inherently an outside-in domain, the typical definitions of transformation may not apply.

Continue reading "So is SCM Transformation an Oxymoron or a Holy Grail to aspire to?" »

October 26, 2009

Resolving the Constant Debate of Build vs. Buy of IT Applications Addressing Supply Chain Needs

Product-focused and service-related supply chains continue to face unprecedented challenges.  The ongoing effects of the global recession, rapidly shifting markets, increased global presence, and more empowered customers collectively place extraordinary challenges on supply chain business process capabilities. The notions for fostering the most efficient, as well as agile supply chain capabilities, can sometimes be at odds, and flexibility in desired capabilities often becomes the overriding objective.

In my consultations with supply chain and IT executives, I often encounter a constant debate regarding contrasting needs to augment information technology capabilities on either a “develop internally” or “externally buy” perspective. The debate is often embedded among two different situational approaches.

Continue reading "Resolving the Constant Debate of Build vs. Buy of IT Applications Addressing Supply Chain Needs" »

October 23, 2009

Thoughts on CSCMP 2009

This year’s CSCMP (Council of Supply Chain Management Professionals) global conference in Chicago was . . . well, a bit subdued.  While attendance was not surprisingly down from 2008, I feared it might be lower, and most people I spoke with seemed cautiously optimistic about prospects in 2010.

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October 13, 2009

Getting to the heart of Supply Chains : CSCMP Conference 2009

I recently attended CSCMP Annual Conference in Chicago. This was the first time I was attending this and it was a very different experience compared to events – AMR, Sapphire, SAP SCM , Oracle Open world where the focus is usually more on technology & applications. The discussions, sessions, vendor booths, even the informal huddles are poignant with how, why and what should be the role / play of technology in managing supply chains. However, CSCMP was indeed a different setup. The sessions, discussions and huddles were closely knit around topics close to business & supply chain operations with technology taking more or less back seat.To sum it up, it was “methodology before technology” imprinted all over.

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China’s Supply Chain: The currency factor

After writing about the manufacturing priorities that drive China’s supply chain (here) and about Supply clusters that play a vital role behind China’s rise in manufacturing (here), let me continue on the macro view of China’s supply chain – this time highlighting the role of its currency (RMB) in fueling its supply chain.

Continue reading "China’s Supply Chain: The currency factor" »

September 23, 2009

Visualization: What is in store for service providers?

It was again time to return to India after an assignment at the client site and as most of us know, that means it is shopping time. So I logged on to some of the apparel websites. I found the experience to be very agile. AJAX and all.  Intuitive too as if there was a sales-fairy-god-mother looking over me.

Continue reading "Visualization: What is in store for service providers?" »

September 17, 2009

Video:Accurate fulfillment or A Smooth Checkout Experience? Now you don’t really have to choose...

Online shopping has been less impacted from recessionary pressures and has continued showing upward growth. While online shoppers take quick and often impulse decisions, there has been a marked increase in shopping cart abandonment due to uneven user experience. This trend has been largely attributed to a slow and cumbersome checkout processes. In crafting the right shopping experience, retailers are caught between speed and efficiency of check-out process on one end and the need to have accurate inventory picture at the other, with this picture sourced from back-end supply chain applications on a near real-time basis. In this video blog, I share an easy-to-implement approach to front-end inventory visibility by striking a balance between website performance and accurate fulfillment using item/inventory classification principles coupled with inventory synchronization rules. I also talk about a differentiated inventory visibility strategy through which one can do away with the need to maintain inventory positions for 100% of the catalog. The complete paper on this paper was published by Manufacturing & Logistics IT and can be read here


Continue reading "Video:Accurate fulfillment or A Smooth Checkout Experience? Now you don’t really have to choose..." »

September 13, 2009

What drives China’s Supply Chain – Quality, Cost, Time or Flexibility

Fresh from a study tour to China and tired after submitting a lengthy thesis on China’s Industry context, let me quickly pen a few lines on the competitive priorities that drive China’s Operations and Supply Chain.


 

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Keep it simple and Stick to basics

This time I am going to share something that I have observed over a period of years working in industry and now as a consultant in supply chain domain. And, it is not based on just one or two experiences, but something that I have really seen at many occasions. I am sure, most of us would have experienced it too, that business users don’t need and talk those ‘big and heavy’ words or jargons. On the contrary, they look out for some simple solutions to take care of their business problems. The problems could be and in fact, are multi-dimensional and fairly complex but what they need is a ‘simple and basic’ solution that works fine for their set of constraints.

In my opinion, lot of times, people tend to talk in air without actually understanding issues that the client is facing, and use such heavy jargons as if that’s one quick pill that will solve all the problems. I personally feel, that we should be extremely careful and cautious of ‘just’ talking jargons; I am sure if we just stick to our basics, it will be more than enough for most of the problems that people face in business. Let me share few instances that made me felt so…

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September 4, 2009

Contract Manufacturing - A New Kind of 3-Way Match

The traditional problem of matching PO to Invoice to Bill of Lading – a problem because they usually involve multiple organizations and multiple systems – got me to thinking about another sort of 3-way matching problem.  There are a lot of large OEMs out there who rely upon contract manufacturers to produce finished product for them, and who also rely upon them to ship to the OEMs’ customers.    I was reading another blog site recently and came upon someone who was describing how they handled this process.  Essentially, they said that once the order has been placed with the supplier or contract manufacturer, they “assume that the supplier will get the product to our end customer on time.” That worried me a little.

Continue reading "Contract Manufacturing - A New Kind of 3-Way Match" »

August 27, 2009

Tapping Collective Maintenance Wisdom - An EAM Route?

I recently got a chance to go through an interestingly titled research report from Bill Polk of AMR going by the headline "Asset Management Algebra: EAM = ROI". In these times of increasingly deficient attention-spans, reading a 2-pager is always better than reading a 20-pager with authors belaboring the same point in multiple ways.

Apart from the usual benefits of EAM (ROCE, efficiency improvements, structured information etc) and its new found importance (movement from tactical to strategic), an interesting point which I haven't come across in many other places was about "Capturing and preserving data from an aging workforce". While implementing EAM systems, we typically think of labor management (thru the EAM app or via a little help from more high brow "Workforce Management Systems or WFMs") as a way to capture skills of the maintenance personnel thus making sure the right party is assigned to the right work order.

Continue reading "Tapping Collective Maintenance Wisdom - An EAM Route?" »

August 26, 2009

Supply Chain “Proverbs-to-ponder”

IDENTIFYING CAUSES FOR UNSUSTAINABLE BEHAVIOR

Efforts for sustaining supply chain benefits have been under fire. Business requires supply chain programs for implementing their strategies. Variability, especially uncertainties in operations dim the chances for even the best solutions to return results in a consistent manner. Sustainability, is taking center-stage for CXOs and I see them scramble for ideas that have demonstrated results.

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August 21, 2009

Is Software Really A prerequisite in running a supply chain – Part 2

This is part 2 of my blog on evaluating the role of software / IT systems in running a supply chain.

In the prior blog I had highlighted a few questions on what are the pre-requisites for enabling great supply chains and while software is indeed a key enabler, it is not sufficient alone to make a successful supply chain.

Continue reading "Is Software Really A prerequisite in running a supply chain – Part 2" »

August 17, 2009

Poll on type of delivery model adoption for implementing TMS application in your organization

Transportation Management Systems (TMS) have evolved over the past few years and are used as a point of leverage to bring in ROI by effectively automating the transportation function for higher visibility and collaboration across the supply chain including the carrier partners.  
Global organizations are unlocking business value from their TMS by deploying them either via the on-demand or the on-premise space.
The common measures considered for narrowing down to one of the delivery models are  faster reporting, non disruptive implementation and shorter lead time for higher ROI.
Is your TMS implementation a  success in your organization via the  on-demand or the on-premise delivery model..
Participate in our on-going series of Supply Chain polls to gauge the trend across the industry in order to provide organizations insights on key areas of supply chain.

August 12, 2009

Is Software Really A prerequisite in running a supply chain – Part 1?

“Software is not a prerequisite in running a supply chain”. I heard this statement while attending SCOR framework workshop sometime back in Chicago. This sounded interesting and my first reaction was “off-course, look at the mess around the businesses today despite having most sophisticated software in place”. 

Having said that, I was not ready to accept that supply chains can survive in today’s world without software systems. Organizations have made significant investments in implementing automation and software systems in supply chain and it is practically impossible to visualize a supply chain in today’s world without IT or software system. 

Yet, there was something about this statement which I couldn’t completely discount. So, I started probing this a little deeper and in the process the following questions emerged: if software is not prerequisite, then why organizations keep on spending millions of dollars on IT systems, what is really needed to run a supply chain, how software / automation / IT systems add value to supply chain and what is required to derive the value out of these systems. My post aims to put some perspectives around these questions.

Continue reading "Is Software Really A prerequisite in running a supply chain – Part 1?" »

August 10, 2009

Is the decision maker VP-Supply Chain or VP- Marketing?

But then, why is VP-Supply Chain not involved in the picture?” I asked my Marketing professor. There was a brief pause as the prof took his time to address the digression. We were discussing the case of Cummins Inc dating back to 1983 when Cummins faced a distribution crisis in Venezuela due to the sudden devaluation of the Bolivar (Venezuelans refer to it as the black Friday).

 

Continue reading "Is the decision maker VP-Supply Chain or VP- Marketing?" »

July 21, 2009

Are your customers reaching out to you for repairs?

Scanning my daily dose of RSS feeds I came across a very interesting piece from Farhad Manjoo where he tracks a growing phenomena of "Self Repair" in consumer electronics. He gave the example of a company that provides self repair guides and spare parts for Apple customers who would like to extend the life of their iPod or iPhone and are happy to do some tinkering at home while at risk of going out of warranty. This is a great example of customer demand being fulfilled by an opportunistic service provider in the white space left by the manufacturer/retailer in reverse logistics.

Continue reading "Are your customers reaching out to you for repairs?" »

July 17, 2009

Big brands doing online war-dances mean more SCM components to fix

Last week my colleague Karmesh Vaswani, who heads client services group for Retail & CPG vertical in Europe forwarded me a very interesting article from Financial Times titled "E-retailers find big brands hard to touch" from Samantha Pearson (dt 08-Jul-2009, Page 20, part of FT series Dotcom Redefined).  There were a number of interesting observations in there starting with the dominance of the traditional giants like TESCO, Argos and Marks & Spencer in the Top-15, how the predicted dot-com way of buying never really became de-facto with a forecast of dot-com retail sales reaching just 10% by 2013 and also, major challenges faced by the diverse set in the top-15 as they try to ramp-up their sales online. One specific point to note was that Amazon.co.uk rules supreme (with Amazon.com independently at no.4) and would be definitely the one to beat, when it comes to dot-com revenues as well as e-commerce & fulfillment models.

Continue reading "Big brands doing online war-dances mean more SCM components to fix" »

July 7, 2009

Is “Supply Chain function” a critical function to business?

This blog is a representation of my feelings and thoughts about the significance of supply chain as a function. I have been associated with supply chain for little less than a decade now, and based on my experiences and interactions with supply chain practitioners, I feel that supply chain function has slowly started gaining importance in the industry. We know that companies are driven by functions that drive business, get revenue and manage money. And therefore, functions such as Sales, Marketing and Finance have always been the pillars of any organization, independent of its size and scale. Having said that, I feel that over the past few years, supply chain as a function exists as a more formal organization and has grown from a mere supporting function to the one that has a direct impact on a company’s balance sheet. As per one of the articles in AMR Research, the average tenure of a supply chain organization in consumer products is eight years. So, there is still a long way to go from here.

Continue reading "Is “Supply Chain function” a critical function to business?" »

June 15, 2009

Smarter Planet makes Smarter SIs too, especially if it's EAM

One of the major thrusts we have been seeing with IBM of late is the "smarter planet" campaign. Stripped off the hype (justifiable for any marketing campaign), its a terrific way to differentiate oneself from mundane IT related offerings to something truly (in the real sense of the term) transformational. Back in April, CNN Money had am exhaustive article on the same topic titled "IBM's grand plan to save the planet", with the byline "Here is CEO Sam Palmisano's formula for changing the world: Find problems, throw in billions of dollars in R&D, add consultants and an earnest ad campaign - and watch the profits roll in."

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June 10, 2009

Key themes at Customer Connection 2009 - “Connect & Collaborate”, designing applications for the 3G/4G mobile handsets, On-demand & multi-tenancy…

This being my first appearance at a Sterling Commerce Connect event, I was pleasantly surprised at the level of elaborate arrangements, some of which could just be courtesy of the venue that was selected for the event. In an year of economic downturn where several other corporations either reduced the fanfare that goes with such event, moved it to the virtual world or just cancelled their such annual events, Sterling Connect stood tall with themes ranging from “Connect & Collaborate”, designing applications for the 3G/4G mobile handsets, On-demand & multi-tenancy and so on…

Continue reading "Key themes at Customer Connection 2009 - “Connect & Collaborate”, designing applications for the 3G/4G mobile handsets, On-demand & multi-tenancy…" »

June 8, 2009

“Help! I urgently need to improve my supply chain performance and I have no money!"

This current economy is certainly challenging all of us to do more with less.  As supply chain professionals, how often in the last year have you heard, “Cut costs, downsize your workforce, reduce procurement costs, and scale back inventory, and do it all without impacting revenues or customer service?  Sound familiar? 

We hear from our customers again and again that they need to quickly improve their supply chain performance.  However, customers with large ERP and legacy system investments have difficulty responding to critical business initiatives in a timely and cost-effective fashion.  These projects can take 9 to 12 months and cost over a million dollars.  No supply chain executive or CIO who values his or her job would dare take this traditional mega-IT project to the CEO for approval in this market. 

Continue reading "“Help! I urgently need to improve my supply chain performance and I have no money!"" »

June 5, 2009

How do they do it? Strategies for staying in the AMR Top 25

AMR Research released its Supply Chain Top 25 for 2009 last week. Nine of the top ten companies from 2008 were in this year's top ten. In spite of global recession, credit crunch and declining consumer demand the top supply chain organizations were able to maintain their position on the leader board. How do they do it? There are probably multiple reasons that make these organizations best in class, but there are at least a couple that tend to be the key difference maker between the best and the rest.

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June 1, 2009

Amazon for Cloud Computing is as Starbucks for Coffee??

I’ve been globe trotting lately - India, UK, US and such. Living in Seattle puts a tacit yet obliging pressure on you to visit Starbucks. Ordering a cup of coffee after 9 months was an all new experience from the previous time I was there. Double-tall, non-fat, de-cafe, extra-hot cappuccino for instance, Sugar free, soy, cinnamon dolce, and no-whip latte for another. So I couldn’t stop but notice the granularity of the orders and what Starbucks had accomplished in the past 9 months.

Continue reading "Amazon for Cloud Computing is as Starbucks for Coffee??" »

May 19, 2009

Is Supply Chain Planning still the top most priority of investment during uncertain times?

In the current downturn, organizations are typically looking at spending only on sustenance and not wanting to start any new projects/initiatives- however there are organizations which have a clear focus of ensuring that they make the right investments in a downturn to overcome the challenges faced and also be ready when the economy revives. Organizations are always thinking of planning and optimizing their investments and this is more relevant in the current economic scenario. Areas of investment in Supply Chain during the current dark period’ gave us some interesting outcome.

Continue reading "Is Supply Chain Planning still the top most priority of investment during uncertain times?" »

May 16, 2009

Alignment in Supply Chain – is it really possible?

Recently I read a great news article in Supply Chain Digest titled “Triple-A Supply Chain” that actually talks about the article published in Harvard Business Review in the year 2004 by Hau Lee. I am sure most of you would have read it but for those who haven’t, I sincerely suggest that it is a must-read for all supply chain practitioners. Although the article is more than four years old, it is very pertinent in current business environment. Let me just provide the objectives of the three A’s mentioned in the postingf and then, I would like to share my viewpoints with respect to one of the A’s that I feel is the ‘most relevant and critical’ capability for all the companies. The three A’s that have been talked about are:

a)      Agility – it is about how quickly a company can respond to any change in its business environment. It refers to short-term changes.

b)      Adaptability – it is the capability of a company to adapt to business changes that are more permanent in nature and therefore, it is strategic and has a long lead time.

c)      Alignment – it is the ability to have common and shared interests across the supply chain including vendors and customers.

Continue reading "Alignment in Supply Chain – is it really possible?" »

May 2, 2009

Sterling Commerce Customer Connection - TMS in an on-demand world

One of the interesting side-bars at Sterling Commerce Customer Connection last week was meeting up with Patrick Connaughton and Raymond Wang from Forrester Inc. I had earlier in the day managed to attend about half of Patrick's session on TMS - SaaS or on-premise" (my apologies Patrick, when there are conflicting sessions, one ends up skimming through two, sometimes three sessions at the same time). One of the great not-fully-solved mysteries in the SCM domain has been the phenomenal success of Transportation Management Systems (TMS) in the on-demand space. Which probably is the reason why Patrick focuses on the whole on-demand vs on-premise debate within the TMS domain with suggestions on how to make the right choices, on partners, data, duration...the works.

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April 30, 2009

Reporting from Sterling Commerce Customer Connection

Earlier this week (Apr 28/29) I was at Sterling Commerce Customer Connection (http://www.infosys.com/supply-chain/sterling-customer-connection/default.asp) where Infosys was a platinum sponsor. Apart from the filial connection (of spinning off Yantra in 1995, which is now part of their Selling & Fulfillment suite of SC), these days we have an increasingly strong footprint in the Business Integration Services (BIS) side of the house as well. The core theme which was repeated several times over and was plastered all over the walls was connect-communicate-collaborate. What came through the various sessions, starting with one of the keynotes from Randall Stephenson, CEO & President of AT&T was how much the parent-child collaboration was on the radar screen for the coming days.

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April 24, 2009

Agile SCM Cloud - How to implement one?

In the previous two blogs I have talked about the possibility of creating a cloud of SCM functions and commoditizing’ em to relieve the user from the tedious task of choosing, procuring, implementing and customizing SCM functions for his business. The general trend these days with the advent of grid and cloud computing is to focus more on the application and its use for the business rather than worry about scalability, reliability and security which are now an integral part of the cloud offerings.

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April 22, 2009

DNA Therapy for Strategic Cost Reduction in Supply Chains

My recent hunt for stem cell banking information in South India got me excited on a subject of high interest in the biomedical world. Stem cell therapy is the latest medical wonder discovery and supposed to be a cure for 70 odd complex maladies of humans, especially interesting because till late these ill’s were supposed be hard to win over with the conventional medical treatment methods - treatments which were more focused on treatment of the symptom or providing a patch solution for the life threatening diseases, not usually a permanent cure.

DNA is the building block of all life and living on this planet. They are the smallest finite elements which determine the characteristic and personality of any individual. DNA or gene therapy gets to the root cause of the problem. They provided the paradigm shift in medical treatment from the symptomatic treatment of the yesteryears to treating or correcting the diseases cells at source.

What has DNA therapy got to do with Supply Chain Management?

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April 1, 2009

Poll on key sustainability initiatives embarked on by your organization across supply chain function

Global organizations are embracing environment sustainability initiatives like never before. Supply Chain Management (SCM) is perhaps the primary choice for companies hoping to realize benefits from green initiatives.

SCM offers great potential for green initiatives in green sourcing, logistics and transportation optimization, packaging, warehouse management, inventory reduction, asset maintenance and product design.

Participate in our on-going series of Supply Chain polls to gauge the trend across the industry in order to provide organizations with focus areas as they embark on greening their supply chains.

March 17, 2009

This Pharma major is doing the right thing by “talking” to its suppliers

Pharmaceutical industry - defensive and an inelastic sector as far as demand is concerned - is known to be relatively less impacted by this recession. But then, it is far from remaining immune and certainly cannot escape unscathed. The lay-off announced by the leading pharma players (Sanofi 650 US sales reps, Novartis 550 US sales reps, Merck ~8000 jobs, AstraZeneca 1400, Wyeth ~5000 and GSK 1000) is proof enough of the problems present in this industry. Though the problems stem from poor drug discovery and expiration of patents, the recession is certainly compounding the situation. Naturally, belt-tightening is high on the corporate agenda with inefficient supply chains ranking at the very top among all the belt-tightening opportunities available.

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March 13, 2009

Is IT really a primary driver for making your supply chain ‘World-class’?

There have been numerous articles or reports written on building a ‘world-class’ or a ‘best-in-class’ supply chain that you would have surely read. Few of them definitely outclass others in terms of the focus and clarity they provide to the supply chain enthusiasts and practitioners. One such report that I would like to bring to your notice is recently published by McKinsey & Company called “The Race for Supply Chain Advantage” – an outcome of an intensive research done, with large multinational companies participating from multiple industry segments. The report provides the six key practices that would drive supply chain performance, and make companies world-class with outstanding results in some of the most critical parameters such as customer service, cost and inventory. I wouldn’t like to comment anything on the practices listed but I do feel worth mentioning an interesting finding in this report and that’s about the better performance of companies with fewer formal IT systems as compared to the ones that have invested heavily into technology.

Continue reading "Is IT really a primary driver for making your supply chain ‘World-class’?" »

March 12, 2009

Has widespread adoption of advanced supply chain solutions reduced the ability to differentiate?

Over the past two decade or so, supply chain operations have become increasingly complex because of access to new global markets and adoption of global sourcing/outsourcing strategies. On the back of these changes, most global organisations have transformed their supply chain processes with significant investments in best of breed supply chain planning, execution & collaboration technologies. If you study the transformation closely, it has actually occured in two waves.

Continue reading "Has widespread adoption of advanced supply chain solutions reduced the ability to differentiate?" »

March 4, 2009

Poll on the type of delivery model you plan to adopt for your Supply Chain applications

How is your organization adapting to the current economic environment ? Tightened budgets across the board are making organizations wary about not only their organization’s financial viability but also their suppliers and competitors.

But most companies are cautiously progressing towards application investment with lots of options /variations, Capitalize the investment in the application vs. Expense, Utilization of IT resources vs. placing the burden of implementation and ongoing management of the application on third party, Customize and interconnect solutions vs. configure and use as OOTB, do the same for less money vs. more for the same price.

Participate in our on-going series of Supply Chain polls to gauge the trend across the industry in order to provide organizations with focus areas as they embark on streamlining their supply chains.

February 27, 2009

Supply Chain - A strategic lever in a weak economy

Today’s news headlines are largely depressing reading. So this weekend I steered away from the newspaper and in fact picked up a relatively new strategy magazine [which will remain nameless]. The magazine headlined a story “Top 7 ways to increase sales” and provided assorted articles on marketing/ how to increase revenue etc. Flicking through the magazine I was pleasantly surprised to see a section dedicated to Supply Chain but was simultaneously disappointed to see only four pages of commentary [out of a total sixty-six pages]on this very strategic lever!

Continue reading "Supply Chain - A strategic lever in a weak economy" »

February 26, 2009

Supply & Demand Forces behind Food Commodity prices: During boom and bust

Thanks to my involvement last month in devising an enterprise application strategy for a food supply chain major – experience is detailed here and here - I had the opportunity to understand the food commodity market a lot better. And like any other market, the forces of Demand and Supply are much at play to decide the market price equilibrium. Let’s look at those forces on the back-drop of the unprecedented food prices last year and then see the impact of recession on these forces. A run-down on the demand forces at play first:

Continue reading "Supply & Demand Forces behind Food Commodity prices: During boom and bust" »

February 20, 2009

From Customer-Facing to Customer-Serving: Keeping the Supply Chain investment focus

With recession fears forcing a cut-back on spending, there's greater competition for investment dollars among business functions, among departments that run those functions and the respective apps they run on. In such a scenario, it’s natural to think about putting in more money on customer-facing applications and functions like sales & marketing at the cost of back-end or less visible functions, which may all get clubbed together as support stuff.

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February 16, 2009

AGILE SCM CLOUD – Why do we need one?

Because we do. Is it that simple? No way.

I guess the answer to this question manifests when we take a close look at any SCM application environment and the landscape of the hardware and software technologies associated with it and the amount of effort required to integrate these applications.

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February 10, 2009

What IT hooks do 3PLs hang their business coats on?

The global economy is changing. That's arguably the only thing that can be stated as fact about this change. The only other thing that could be stated as fact is the continuous need for corporations to make profits, serve customers and to provide value to shareholders. This is true for 3PL providers and their customers too. So, what do 3PLs do to be prepared for the coming change? What are the IT hooks they hang their business coats on?

I will be sharing my experience with the facets of 3PL IT force multipliers on 24th Feb 2009. Please register here to be a part of the webinar.

 


 

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January 27, 2009

Poll on key Supply Chain investments areas in your organization

How does your company respond to a downturn? While some companies defer new initiatives, Flat World companies make long-term strategic supply chain management investments. They adopt a 'win in the turns' approach to prepare for the upturn. Technology and streamlined processes will deliver savings during these hard times besides enhancing efficiency in the long term. Participate in our on-going series of Supply Chain polls, which aims to gauge the trend across the industry in order to provide organizations with focus areas as they embark on streamlining their supply chains.

January 15, 2009

AGILE SCM CLOUD – What could it mean?

First of all I must let you all – the readers, know that this is the first of the three parts blog on Agile SCM Cloud.  So please stay tuned for the “AGILE SCM CLOUD – Why do we need one?” and “AGILE SCM CLOUD – How to implement one?

We are living in great times as far as Information Technology is concerned. There is a wave of information explosion and a corresponding need to process it efficiently and effectively. For example, search for new energy source or satellite downloads for weather forecasting. On the other hand almost contrasting to the computing needs Moore’s law is reaching its limits considering atomic sizes of the transistors leading to dual, quad and 8 core processors. Companies like Intel are even rolling out instruction sets to support multiple operating systems. All of this has an impact on the way we have been computing so far – a piece of software tied to a piece of hardware and both of these tied to a business need. We are now thinking of dynamic environments that grow and shrink to meet the demands. Not to mention the biz terms like Grid Computing, Virtualization, Software-as-a-Service, Utility Computing, Green Computing and Cloud Computing in that order to go with it.

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January 9, 2009

Hypermiling your supply chain

Over the past few days, I've been reading up a bit on hypermiling, a term coined by Wayne Gerdes, considered to be the father of this science (art?) and its foremost proponent. Hypermiling is all about extracting every last mile from your gallon (or kilometer from your liter, if you may), way higher than what's advertised in the mileage sheets and then you push further and get some more. I was going through jaw-dropping antics of hypermilers raising 100mpg figures on hybrids, 60mpg on typical 30-35 mpg high fuel efficient cars like Civics and Corollas and even doubling the performance of the usually riled about gas guzzling SUVs, all as if it’s the most natural thing to do.

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December 4, 2008

Outsourcing in supply chain – a unique way to deploy global supply chain programs

This is based on my recent project experience with one of the leading networking companies in US, which is running its strategic supply chain performance improvement initiative globally. Usually, companies tend to implement such initiatives as a pilot for a select few customers and markets and once the pilot is run for a certain period of time, it is rolled out to other areas incorporating learnings from the pilot phase. The rolling out of such strategic initiatives to all the markets globally is imperative to achieve the desired financial benefits, finally leading to revenue and profit growth.  The key is the global execution that becomes a real challenge in a global scenario, especially when it demands a significant amount of investment in terms of time, cost, talent and effort from teams located regionally.

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November 13, 2008

Good and bad news in Supply Chain improvement programs

I have had several discussions with clients and prospects in the last few weeks regarding their supply chain related transformation initiatives.  Despite (or perhaps driven by) the macroeconomic challenges, most of the companies I have come across are moving forward with such transformation initiatives.  It’s possible that there’s a sampling bias here and I may only be in touch with those companies that are actively pursuing a supply chain related transformation program.  Irrespective, I consider that the good news.

However, as you might have guessed, there’s some bad news too.  Let me illustrate the bad news with a specific example of a client that I recently met.  This is a large F100 class company with a well-known track record in supply chain excellence. The client organization is expanding in new markets and channels and is clearly hurting in the supply chain aspect of that expansion.  The challenges exist at multiple levels – strategic issues of where/how to compete at one end and tactical issues of supply chain execution at the other.  The challenges the client organization faces are, however, so significant that the organization seems completely consumed by it.  Each individual seems to have their own view of what the #1 issue is.  There doesn’t seem to be a clear prioritization based on shareholder value (or similar metric) and no clear roadmap that helps resolve the various perceived #1 priorities.  So the bad news is that some clients are finding themselves in a situation of panic where “we are so busy that we don’t have time to prioritize”.  Are you seeing a growing sense of ‘do something’ panic around you?

November 11, 2008

SCM in a time of downturn

With recession fears taking over large swathes of economy and the new mantra - actually pretty old really - being "cash is king", how would this impact SCM as a domain? There’s a fundamental business angle to this and then there’s an IT program/project side to the story as well. At its core, SCM needs to look at three constituents, suppliers at one end (including the folks toiling for you in the intermediate chains), customers at the other end (retail or B2B across various channels) and the partners through the supply chain, primarily your logistics providers (the movers).

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November 5, 2008

Are Green Supply Chains here to stay?

After doing a deep-dive into the procurement professional’s role in green supply chains in my previous post, I cannot resist but take a step “up” to offer my view on whether Green supply chains are here to stay

I have come across several voices, discussions, posts and opinions that speak about the “falseness” of this entire green movement. That companies are resorting to green initiatives not because of their new found love for environment but instead, are suavely marketing their cost cutting initiatives under a green cloak to win some social brownie points. Compounding this situation is the fact that some companies are blatantly misleading the public on their green campaigns (Terrachoice, an environmental marketing agency, in a survey on green claims of six category leading big-box stores reviewed 1018 products and found all, except one, making a claim that mislead audiences).

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October 20, 2008

End2End SCM can go deeper than the just functions

Last month, I was at the IBM Consultants & System Integrators (CSI) conference at Goa, a wonderfully event-managed event where to my utter delight, even verbose senior folks were brutally cut down from their loquaciousness by the time-keeper's flag. I was invited since Enterprise Asset Management (EAM) is one of the domains I head in my portfolio here at SCM practice. IBM, as many of you would know got into EAM in a big way post acquisition of Maximo app from MRO software. But this post is less on EAM and more on a topic I'm thinking and reading up a little bit these days - end2end SCM and more specifically - why should it just remain at a domain level and not be inclusive all the way down at a deeper infra level?

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September 30, 2008

Do the Supply Chain improvement projects justify the investment?

While I’m not aware of a precise estimate, I’m sure that several billion dollars are invested each year in hardware, software, and services by companies across industries – manufacturing, distribution, retail, utility services, and others – to improve their supply chain performance.

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September 24, 2008

Hasn’t it always been about sustainability

If I were “environment”, I wouldn’t have had it better. At-least not since the dawn of the industrial revolution. The two words - “environment sustainability” - have been in circulation like never before (thanks, I must say, to the humongous success of the award winning documentary “An inconvenient truth”). No wonder then that a Google search gives more than 3.3 million results.

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September 23, 2008

CIO's view of Integration of Supply Chain Applications

Very recently I had the good fortune of having an hour long conversation with CIO of one of our very reputed client organizations. The organization is a leading 10 billion USD+ entity with an illustrious history in the area of Imaging. The client organization has 3 concurrent tools for forecasting used by different internal businesses, a few mainframe applications involved in doing factory level production planning and SAP's evolving solution in the area of supply chain in general. The organization has thus lived and evolved with its supply chain landscape starting all the way from mainframe applications, to best-of-breed and now ERP II planning applications.

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September 1, 2008

Energy Sector and the Supply Chain

Demand and Supply go hand-in-hand. One would be forgiven to associate such a statement with best-in-class supply chain supported by best-in-class IT support systems. This could be a distant dream for few other aspirants. However what I am referring to is the not-so-obvious-but-omnipresent power sector.

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The advent of "on-demand" SCM

 Of late, I’ve been noticing an increasing appearance of the term “On-demand SCM” in the web-world. Inscrutable as it sounds the first time, what got me thinking was the obvious overlap in most articles between SCM as a function as SCM as a collection of IT systems. Standing behind the many wonders of IT-enabled supply chains (and being completely blinded of everything else), we may be forgiven (or burnt-at-stake, depending on who you're asking) for assuming SCM equals SCM apps/integration (Akin to arguing that “child is INDEED the father of man”!)

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SaaS aka Hosted : I think, thats where everyone's heading, how apprehensive do consultants feel?

....everyday, i get 4-5 articles, saying -("A" is looking at Hosted) ("B" is already performing on hosted)  & for ("C" its hosted, all the way), i really wonder if thats the way ahead for product companies to have that "Non-Linear growth pattern", but if everyone goes the hosted way does this mean that, no more consulting, no more consultants

Is the future just going to work in a way "that customers give master and related data en routed through secure VPN's to get businesses running in future, will there still be Business Blueprinting" will there ever be a necessity for consultants to help customer's adapt to Products, still bringing in their domain expertise to mash the product to suit their requirements", will the services companies merge with the product companies, Will there ever be any work for consultants any more, read more.....

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