NEXT-GEN QA - QA BASIC TO QA ADVISORY SERVICE
Continuing the Next-Gen QA series, we take a look at the fourth parameter that will help in the paradigm shift - QA BASIC TO QA ADVISORY SERVICE.
QA organizations are moving up the value chain and are expected to play an advisory role based on their experience in testing delivery. Advisory services span from strategic (defining testing policy, standards, testing organization structure, business operating model, etc.) to operational like reviewing their process maturity, metrics and reporting.
Ø Client organizations are increasingly looking for a more proactive and advisory role in identifying the optimization opportunities, not only in testing phases, but also in the upstream and downstream phases. IT organizations are keen on leveraging QA advisory recommendations for internal change management, to transform their organization.
Ø Demand for QA advisory services will extend beyond IT divisions to cover business units and functions as well. Business units will show more interest in organizing and building their Requirements Definition and UAT capabilities and deriving more efficiency through QA advisory services.
Ø Thought leaders with a consulting mindset need to be identified and developed by QA organizations to play this advisory role.
QA Managers need to look beyond testing phase. Test Managers' ambit, skills and mindset must be broadened and sharpened to play this advisory role effectively.
In my next and the concluding part of this blog series, we will talk about the fifth parameter - OUTPUT- TO OUTCOME-BASED ENGAGEMENT MODELS AND KPIs.
See you soon.