Telcos must transform their operations not just their networks
Subhash Dhar, VP and Head of Infosys Communications Service Provider Unit says that communications service providers must supplement their service-enabling business and network transformation with an operational transformation of their customer service and network operations.
“In the world of Convergence, the new business model for a telecom service provider also needs a new operating model to support it. How fast you transform the operating model will determine the success of the new business model.”
"To rollout its next generation IP network, a global telco is embracing a strategy made famous by Amazon, eBay and Google -- publishing APIs of network management interfaces to the core network. The company aims to increase the speed of new service creation by an order of magniture in the first year alone, with hundreds of services thereafter."
Read more.
