Second Life - Staying connected
Amy, from your Dallas office, is running late. You look around the boardroom, nodding at the collection of figures around the room. India, the U.S., the U.K., Brazil, Mexico, all are represented. Amy finally strolls in, apologizes for being late, and begins a discussion on next quarter's sales forecasts. Smiling you tug on your pajamas, take a sip of tea and relax comfortably in your home office, letting your avatar wear your suit for you.
The above scene, or one similar to it, is happening around the world everyday. You've probably heard of Second Life before, an on-line 3D virtual world which provides a new environment for people to interact in. Until recently, most businesses focused their virtual world efforts on marketing. Now, many are also using Second Life and other virtual programs to rehearse presentations, train employees, and recruit and initiate new hires.
For companies with geographically scattered work sites, I would expect technology like virtual worlds to help promote teamwork, camaraderie and even morale. Think of the advantages of being able to work “face-to-face” with a co-worker on a sales pitch you are giving next week in London. The only problem is, you are in New York and she is in Dubai. Fine-tuning timing, spacing, and interactions is tough to do over the phone. Virtual practice obviously isn't perfect, but it saves you the expense, and time, of a “real world” meeting.
Speaking of “real world”, it still amazes me how it is flattening before our very eyes. Technology like Virtual Conferencing makes it more feasible for companies to have employees that are residents of far-flung places. VC is just the tip of the iceberg, every year it gets easier to communicate with your co-workers around the globe. The ubiquity of technology truly is helping to create a Flat World.
If you'd like to learn more about how companies around the world are using virtual meetings, check out Business Week's recent article on the subject. I thought it was a great read, and gave me some ideas for ways to communicate with my fellow Infoscians.



Comments
Mohit,
Nice perspective on the charm of flattening information age.
Few days back, I came across this article in "Information Week" about reaching customer through You Tube (http://i.cmpnet.com/informationweekreports/doc/2008/208400874.pdf). Quite a revolution in customer acquisition / service and I would say it's not far off when B2B & B2C sectors will grab this opportunity to reach out to customers in any part of the globe in no time and at very little cost.
Thanks
Suvendu
Posted by: Suvendu | June 25, 2008 2:53 PM
But are these interactions in the virtual world really all that effective? At the end of the day there is no substitute for an in person discussion.
http://www.walkersresearch.com/BusinessInformation.asp
Posted by: Shaw Mills | June 25, 2008 7:45 PM
Excellent article Suvendu, I would expect that Web 2.0 driven B2B and B2C offerings will continue
to take off in the coming years. The ubiquity of the internet and mobile phones will continue to drive
new innovations, connecting individuals across the globe.
Even so, it is important to remember that this technology is still just a supplement to face-to-face
communication. I still believe that human interaction is at its best in a "real-world" setting. But, in those situations where face-to-face interaction isn't possible, Second Life and similar programs offer an
interesting and viable alternative.
Pretty cool stuff, and I will continue to discuss technology's Flat World impact in coming entries.
Posted by: Mohit | July 2, 2008 6:28 PM