career, while dealing with clients and partners, I have seen that simple and
small aspects of relationship make a lot of difference. These simple aspects
are related to transparency and effective and timely communication.
In my first
blog I would like to share the learning's about the most important aspect (in
my opinion atleast) which is about the right governance and communication plan.
This fact cannot be emphasized enough. Over a period of time, I have seen
issues crop up for failing to put together a simple communication plan with the
partners. Some of the fall outs of this can lead to misunderstanding of
requirements, delays in getting a quote or simply put, failing to work together
as a team when working on an opportunity.
with partner(s) on an opportunity, it is important to provide a heads up as
much as possible. So the first step would be to put together a governance and
communication structure in place.
governance structure can comprise of
The team members working on the opportunity from
A clear definition on the roles and
responsibilities of the team members working on either side
A clear definition of the requirements and
expected output from the partner(s)
The deliverables expected from the team members.
For e.g. design, architecture, commercials etc.
communication plan can consist of
The timelines expected in the opportunity
The progress to be made while working on the
opportunity on a daily / weekly basis
The above aspects can at
times sound very trivial, but it makes a huge difference in effectively working
with partner(s). As I have seen, as soon as there is a large opportunity,
we all get into frenzy and lose time in organizing resources and teams and
working out requirements that we expect from the partner(s). In this melee,
sometimes we fail to communicate appropriately with the partner(s) leading to
misunderstandings and delays. The partner(s) needs as much time in organizing
resources as we do. If the communication is abrupt and ad-hoc, it can even lead
to a situation where the partner(s) might decide to engage with competition for
lack of clarity.
So a valuable
take away is to consistently execute the governance and communication plan when
working with partners. A simple email or a phone call to keep the partner
informed goes a long way in developing that trust in the relationship.
Do let me know your experiences and thoughts as well.