Application Services provides a platform for IT Development and Maintenance professionals to discuss and gain insights into best practices, process innovations and emerging technologies that will shape the future of this profession.

« Agile development ≠ Agility | Main | Process Geeks with Agile Mindsets - It was bound to happen »

Stuck with Bad User Experience?


 Stuck with bad user experience revised.jpgWe all have experienced the rough drop in experience when switching from our personal hand held phone/tablet apps to some of the old enterprise systems at work. Most of the time we shrug it away and silently rationalize it around the home/work experience difference. But sometimes we get a new system to work on at work that offers a refreshing breath of fresh air when it comes to its user friendliness and speed of getting work done.That's when the older systems stick out like a sore thumb.....

The increasing consumerization of society and the influx of millennials into the workforce, this position becomes difficult to sustain in the medium to long term.That leaves enterprises a difficult choice to make - should we just retire the old application and get a new one with better UX or should we just continue to push along. 
For many legacy systems (Green Screen, Client-Server) there are few real options to get a better UX.  Screen-scraping technologies very rarely go beyond stop-gap arrangements and the business case would be a difficult pitch.Unless there are other reasons to move (user mobility, h/w s/w rationalization etc), such systems are best left to die their natural death.  

However for a large number of web applications enterprises can look at re-doing their UX without going in for a rip-and-replace solution. A heuristic evaluation can provide deep insights into what's ailing the existing system which can then be baked into a solid business case to revamp the system UX. The key lies in carrying out a systematic evaluation and building a business case that shows the returns that can be gained by investing in re-doing the UX of critical systems.

All this discussion is of course limited to inward (employee) facing systems. For customer facing systems, bad UX will become a matter of life and death for the system so the choices there will be simpler (though not easier or cheaper to implement).

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

Please key in the two words you see in the box to validate your identity as an authentic user and reduce spam.