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June 27, 2018

Building the Future of BPM in Manila | Infosys BPM Philippines

Metro Manila or Manila is made up of 16 cities and is the 5th most populous urban areas in the world. We started our journey in the Philippines in 2007, and our delivery centres located in Manila support our clients spread across the globe. Ma Rhodora Campos shares how our team in the Philippines is working together to co-create value for our clients.


1. Please elaborate on the work done at your delivery center and its history? 

A: Infosys BPM Philippines was established in 2007. We operate two facilities in two of Manila's major business hubs - Taguig and Muntinlupa City. We provide 24x7 end-to-end, voice, and non-voice services to our growing number of global clients across North America, Europe, and Asia-Pacific. We provide integrated IT-Business Process Management solutions, IT Service Desk, and Application Development services to clients from across industries such as Energy, Utilities, Communication and Services, Manufacturing, Retail, CPG, Logistics, and Life Sciences, and Financial Services, Healthcare, and Insurance.

2.    How has your experience been with Infosys BPM?

A: My journey with Infosys has been both challenging and exciting. Challenging in a sense that I'm leading an organization in an era of global disruption. We take steps to ensure that our workforce and the leadership are ready for the work of the future. At the same time, I find it exciting because the industry has evolved from the usual voice process, now, it's more than taking in calls; it now requires a higher level of competencies besides communication. And technology is playing a significant role in amplifying human potential.

3.    What is your favorite part of work?

A: People engagement; being able to mentor future leaders. I like the fact that work keeps on evolving - even the complexity of the problems. I like that there are many ways to solve a problem. In this role, we need to keep ourselves relevant. We need to sharpen the saw constantly and that what makes it exciting.

4. How would you describe the overall employee profile/ diversity in your delivery center?

A: 55% of the leadership is composed of women. That in itself is a testament to our commitment to upholding diversity in the center. In fact, plans are in place to train and increase the number of women leaders. In the same way, we continue to encourage the LGBTQ community to be more active in terms of engagement. Lastly, we are opening opportunities for employees and potential employees with disabilities.

5. Which country is most likely to win this year's football world cup and why?

A: I'm really not a fan, but I know that a lot of people on the team are into the sport. So, as the team captain, I rallied my team and got a collective response. The team is torn between Germany and Brazil, but leaning towards rooting for Brazil. According to one of our Leads, you don't really see a weak spot in the team. Now, I need to look at this myself and validate! However, it depends mostly on the fitness level of their team captain Neymar to guide the team in getting their sixth world cup title.

6. What's your favorite memory with respect to the football world cup?

A: Again, I'll share a collective response from the team which is very interesting, and it prompted me to watch re-runs of these games, I hope these are still available online. There are so many good memories shared, and a lot of them agreed on these highlights which shaped the result of some of the most memorable games. Maradona's Hand of God goal, Zinedine Zidane's two header goals in 1998 final vs Brazil, Andres Iniesta's late goal to win the 2010 final, Luis Suarez biting opponent on his shoulder and getting banned from the rest of the world cup, Neymar getting tackled, ending up with a fractured back in the 2014 quarterfinals but what was shocking the most was Zidane's head-butt in 2016 finals. It didn't only cost France the world cup, but it was also a disappointing end to his career.

7. Please share some thoughts on your country's footballing culture?

A: Football is a popular sport in the Philippines; however, the country favors basketball more since the start of the 20th century. After the 2010 FIFA World cup, the sport finally caught the interest of Filipinos, and the popularity has been only increased since then. In fact, the current football fever is so high that several prestigious football clubs, such as Barcelona and Real Madrid, have organized clinics in the country to train young children. The Philippines caters to all kinds of infrastructure, be it turf pitch, indoor, futsal or proper field. BGC Turf and FIFA-sized blue football field called Chelsea Blue are very popular spots for football enthusiasts. Many of our Infosys employees too are actively involved and can be seen kicking the soccer ball at one of the venues.

Our Journey of Innovation from the Rainbow Nation | Infosys BPM South Africa

We started our journey in the rainbow nation in 2012. South Africa is famous for its multi-cultural diversity, cuisine and arts. David Van Der Merwe, shares his experience of heading the South African operations, his love for the game and more in his interview.


1.       Please elaborate on (the work done at) your DC/country and its history (w.r.t. Infosys BPM).

Our Netherland operations started in 2012 with our first delivery centre in Johannesburg as part of a rebadged deal. We are currently focused on providing Finance & Accounting related services.

2.        How has your journey/ experience been with Infosys BPM?

Over the last eight years, I have been on a roller-coaster journey with ups and downs but mainly ending on ups. Lots of learning opportunities which was a result of hard work, patience and the knowledge that was gained with experience.

3.        What is your favorite part of work?

It's an engaging atmosphere that allows me to meet new people and provides me with the opportunity to innovate.

4.        How would you describe the overall employee profile/ diversity in your DC/country?

Our team comprises of sports lovers, and therefore they were extremely disappointed when the South African team didn't qualify for the World Cup.

5.        Which country is most likely to win this year's football world cup and why?

Spain, because they have outstanding football players and when they work together they will be very dangerous. I would pick Spain, as they have a star-studded line-up and they can be lethal when they work as a team.

6.        What's your favourite memory/ association w.r.t. the football world cup (or football in general)?

2010 - When South Africa successfully hosted the Football World Cup for the 1st time.

7.        Please share some thoughts on your country's footballing culture.

About 4.5 million people out of a total population of 50 million play the game at 900 registered football clubs. This is the largest sport played by South Africans followed by Rugby & Cricket. The county usually comes to a standstill during any major football event.

June 26, 2018

The Magic of Mexico | Infosys BPM Mexico

Mexico is a place where history meets modern civilization, from the vast ruins to lively arts scenes, it is a place with a very different type of ambience that is vibrant and full of flavour. Mario E. Pena shares his experience of Heading the Mexican operations, his love for the sport among other things in his interview.

1. Please elaborate on the work done at your delivery centre and its history? 
Our Mexican operations were established in 2007 with our partnership with a large consumer company to provide sales & fulfillment services; currently, our services include technical service desk, accounts payable, sourcing & procurement, payroll, translation and industry-specific processes in collaboration with ITO on hybrid projects. 24/7 support is available and the language offerings include English, Spanish, Portuguese and French.

2. How has your experience been with Infosys BPM?
Working with Infosys BPM has been a fulfilling experience; I've been able to take on different roles with increasing responsibilities and I've learned a lot and grown both personally and professionally; it's been a very rewarding journey.

3. What is your favorite part of work?
Working with a global organization gives me the opportunity to interact with people from different locations and learn about their culture.

4. How would you describe the overall employee profile/ diversity in your delivery centre?
We have a diverse population employed in our delivery centre; there are people from Brazil, Egypt, USA, Australia, India, Philippines, Uruguay, etc.

5.Which country is most likely to win this year's football world cup and why?
I believe Germany is the strongest contender for this year's World Cup, and they've been putting in a lot of effort and have consistently been reaching the quarter-finals for 30+ years.

6. What's your favorite memory with respect to the football world cup?
The first time I went to the stadium as a kid was a life-changing experience with my father and uncle; we arrived there early, and they had bought me a jersey and a flag to cheer for the team, people are very passionate about supporting their team, and that was no exception.

7. Please share some thoughts on your country's footballing culture?
Mexico is very invested in football, for some of the teams, the fans will camp outside the stadiums as the new season tickets are on sale, and the stadiums would be almost sold out at the pre-sale stage. Besides going to the stadiums, it's quite normal for people to gather at pubs and restaurants or have a barbeque at home to watch the games.

June 16, 2018

From Parramatta to the World: Infosys BPM Australia

Parramatta is situated in the State of New South Wales, Australia. This buzzing suburb is 20 minutes from the west of Sydney central business district and is home to our Delivery Centre. Vijay Melukote, Associate Vice President and Client Partner-GovConnect NSW, shares his experience of heading the Australian operations, the country's love for sports and more in his interview.

1.    Please elaborate on the work done at your delivery centre and its history? 

Parramatta Delivery Center is two and a half years old and is located in Sydney.  Employees manage F&A and HRO - Employee life cycle for few of New South Wales' state agencies and also manage services for a few other clients in telecom and banking sectors in the local market.

2.    How has your experience been with Infosys BPM?

My experience with Infosys BPM has been positive and eventful. I have gained a lot of confidence, new work skills and expanded my knowledge base both professionally and personally. 
I have never worked with an organization with such cultural diversity and have learnt quite a bit about other cultures and how to work effectively within a team environment, including employees hailing from various cultural backgrounds.  

Infosys facilitates such an environment flawlessly, bringing about a sense of unity as we achieve our professional KPI`s.
We are treated very fairly and equally within the organisation. Recognitions and rewards are given quarterly via certificates and gift cards, which is amazing. The other great thing about this program is that it is shared equally, and everyone is fairly awarded and recognized.

3.    What is your favorite part of work?

The lance that the company promotes, it gives me the freedom to do more activities outside of work that helps to enhance my personality. Stress, for me, is just a thing of the past.
The best part of my work is having the freedom to express myself - to laugh when I need to de-stress; to speak and actually be heard, and to perform, not just because I'm paid to do it but because I'm inspired to be the best.

4. How would you describe the overall employee profile/ diversity in your delivery centre?

As for diversity, we will have to be among the most diverse workplaces in the world.   Almost half of the population is made up of first or second generation Australians.   A quick picture of the Australian Society is a perfect example of Diversity.  28% of our population was born overseas; another 20% have a parent who was born overseas; about 20% of our population speaks a language other than English at home.  

5. Which country is most likely to win this year's football world cup and why?

I think Germany will win the world cup and will be back-to-back Champions. The German team has a decent depth in all areas of the field and always gives 150% which make them hard to beat. Sheer determination will outplay and beat fancy football when it matters most. The feel-good story for the world cup would be Australia, Iceland or Peru making it past the group stages of the world cup to the knock-out phase.

Infosys BPM Australia.jpg

6. What's your favorite memory with respect to the football world cup?

I remember this particular moment in 2006 final match when Zinedine Zidane headbutted the opponent, which shook the whole world.
The best memory of football is how Ronaldo tackled the ball in front of the fullback defender and goalkeeper to score the goal. His smile back to the camera after the goal was memorable. 

7. Please share some thoughts on your country's footballing culture.

A very big part of Australia`s culture is their love for sports and football is one among them, a game that was invented here and played soon after the first Australians arrived in Melbourne 170 years ago. That's why we call Australian Football a 'fair dinkum' Aussie game.

Australian Football or Footy is played on a big oval-shaped field in front of huge crowds up to 80,000. We play on oval-shaped fields rather than rectangles because we play on cricket grounds which are oval. Australian Football is the only football game in the world that is played on an oval-shaped field rather than a rectangle.

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