Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Management (BPM) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

« How can you work towards building stronger Stakeholder Relationships? | Main | Location Intelligence - Hand drawn Paper to Flying Objects »

How can you minimize risks on the Supply side with Supplier Risk Management?

Risk Management_248863420.jpgRisks are inevitable in our day-to-day lives and we all tend to develop our own responses to deal with risks based on various situations. Nevertheless, risks cannot be eliminated completely, however, the severity of a risk can be curtailed. In Supplier Risk Management, there are numerous risks that tend to come up - delays from suppliers, production disturbances, natural disasters, theft, shortages and cybersecurity, organizational and operational issues.

Types of Risks

There are five types of risks that occur on the supply side and each risk type that might relate to an immediate supplier relationship.

The five key supplier risk areas are:
  • Supply failure or delay risk - This is the risk of complete and possibly permanent supply or service failure, or risk of delays in supplying goods or providing a specific service.
  • Brand damage - These are risks that can be disastrous for our brand either due to failure or practices in conflict with our principles, expectations of customers and stakeholders.
  • Loss of competitive advantage - The risks of competitive advantage are generally undermined, which include theft of intellectual property, counterfeiting and goods sold on the grey market.
  • Price and cost risk - The risk of out-turn costs being higher than anticipated or planned for (with or without contractual protection).
  • Quality risk - The risks associated with quality failures, poor product or service quality, and latent defects. 


Updated_01-01-01.jpg

















Supplier segmentation

Supply base segmentation is the process of determining which supplier is important through the application of a set of pre-defined criteria. It is critical to understand why they are important and therefore what sort of intervention and relationship would be necessary or beneficial. 

There are three components in this:

  • Goal driven: Segmentation responds to organizational strategy, goals and end customer needs and wants. 
  • Resource driven: Determine and prioritize interventions based on available resources.
  • Market driven: Informed by suppler and market understanding to be confident that we are selecting the right suppliers.

Get to know them

Knowing your suppliers is absolutely critical. Understanding their future plans and assessing whether these suppliers fit within your requirements becomes important. This is how you would also know their weaknesses that might impact your process flow. 

Nevertheless, in practice, it is difficult to truly know a supplier, but we can work to find out as much as we can. This becomes an important part of SM (Supplier Management) and an ongoing aspect of the Supplier Relationship Manager's role. 

Risk assessment process is usually applied for suppliers in the High and Medium importance category.


Infographics_1-03 (resized).jpg















For every process there is an assessment procedure, in the same way Risk has one as well. First we identify the risk, then we assess the severity, prioritize, plan the next steps, then manage the planning process and review its progress.

Updated_01-01-02.jpg

















Once we understand the priorities for action there are two types of action we can take. We can mitigate the risks or develop contingency plans. 

Risk mitigation: Ways to eliminate or reduce the risks

  • Contract planning and provision
  • Supplier audit and assessment
  • Maintaining a close relationship with a supplier
  • Invoking certain policies, procedures, processes or systems
  • Communication
  • Training and ensuring capability of those involved

Contingency planning: Accept that certain risks cannot be mitigated. You cannot even plan for them, or even prepare what can be done if this risk arises. This might include:

  • Disaster recovery planning
  • Maintaining readiness of alternatives
  • Switching suppliers
  • Switching to a substitute product
  • Working with the supplier to recover the situation
  • Ceasing or pausing operations or supply

It is important that we adopt the right relationship with the right supplier and for the right reasons. In order to do this effectively, it is indispensable to establish a strong supplier relationship. It will help you to choose the right one and stay in control of the process to a great extent.


 

 

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

Please key in the two words you see in the box to validate your identity as an authentic user and reduce spam.

Subscribe to this blog's feed

Follow us on

Blogger Profiles

Tweets by @InfosysBPM