Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Management (BPM) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.


May 3, 2013

BPO - breaking the myth!

Once upon a time, during my B-school placements, I had to decide whether to join a BPO or not. I made an informed decision and am convinced that there is more to it than the general perception that a BPO is just a call center and no more. Here is what I have to share from my experience!

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