Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Management (BPM) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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May 3, 2019

How can you work towards building stronger Stakeholder Relationships?


Irrespective of the industry, business domain or the position that you hold, it is indispensable to ensure a smooth and seamless relationship within the business environment. This is much more vital in a service-based industry scenario. Cordial connections and relations are fundamental for a thriving business, especially for service based companies that focus on building trust and rapport over a period of time. 

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February 27, 2019

Imbibing Safety as a Culture - A Procurement Outsourcing Focus.


The culture of safety is a mandatory requirement  for the mining industry because mining simply is dangerous work. The concept of "safety as a habit" needs to be practiced not only at mining sites but also at the workplace to ensure that importance of safety is understood by each and every employee, including the support staff of outsourced service partners. 

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January 30, 2019

Procurement As-a-Service- How Is 'As-a-service' Changing the Outsourcing Models for Procurement?


SAAS i.e. 'software as a service' has revolutionized the IT industry in the last few years giving rise to multiple similar concepts in other service areas as well. With Agility, Flexibility, Speed to market and cost containment focus- including shrinking IT budgets being key business goals and the emergence of cloud based technologies permeating all aspects of business and life - the ball game has become much bigger!  

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January 28, 2019

Redefining Procurement Efficiency with Demand Aggregation


Value for money continues to be the focus of procurement teams. B2B brands have deployed various strategies and procurement efficiency levers to contain costs. Demand aggregation acts as key efficiency lever leading to higher buying power for the buying organization resulting in higher discounts and cost savings.

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December 24, 2018

How to Tackle the Voice Giant ?


I remember the days during my childhood, yearning for stories, fairy tales, princess, superheroes and no dearth for imagination. Some of those stories that I read as a kid always had some or the other magical responsive utilities like a talking mirror, a door or a carpet which will speak if spoken to or answer questions and show information if asked. Little did I know that I'll live to see those magical things come to life with the help of technology. Audrey, Google Assistant, Siri, Cortana, Alexa are some of those to name a few.

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December 20, 2018

AI enabled Negotiations: Are we on board yet ?


Negotiations are an integral aspect to business, in sourcing and procurement it plays a very critical role as it saves cost and gets the best deal possible. As automation and technology are drastically changing business processes, has the act of negotiation evolved along with the digitization that is sweeping the industry or does it still remain the same ?

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November 23, 2018

5 Key Trends in Automotive Sourcing


While traditional levers like Make Vs Buy, Global vs Local sourcing decisions etc. are at helm of many cost saving initiatives across the automobile industry - Let us look at 5 levers/ best practices in automotive sourcing that are gaining prominence in view of the major shifts that are happening across the industry.

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September 24, 2018

The Procurement Manager's Guide to GDPR


Everything you have wanted to know about GDPR and how it impacts you as a Procurement Manager.

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August 28, 2018

10 Ways in Which Virtual Assistants/ Chatbots Can Deliver Major Value for Procurement


The advent of Artificial Intelligence (AI), Smart learning capabilities and Natural Language Processing (NLP), compounded by an ever-increasing user expectation for personalized and real-time interactions - has opened up a new world of opportunities for revolutionizing the user experience.

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August 24, 2018

Digital Procurement - Part 2


A wave of digital disruption is upon us and we are all being impacted. While this disruption is being led by a few organizations, the ones getting disrupted are trying hard to transform themselves and stay relevant. Most of these organizations are working on their digital transformation strategies to develop new products and services to improve their digital customer's experience. 

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August 21, 2018

Integrating People, Process and Technology


People, process and technology are the key components of our outsourcing world. These entities interact with each other through data exchange and we are talking about a lot of data exchange. Automation and advanced analytics are the best bet to optimize interactivity and in designing business improvement measures from a strategic perspective. 

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August 2, 2018

Current Trends in the Outsourcing Industry


Outsourcing as an industry is just a couple of decades old. The first instances can be traced to the late 80s. Since then companies have come a long way, now relying on BPOs to get most of their non-core services done (HR, Finance, Procurement and Fulfillment). 

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July 24, 2018

The Digital in Procurement - Part 1

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July 3, 2018

People, Process and Technological Harmony|Infosys BPM Ireland


Ireland is an island nation located in Western Europe northwest of the United Kingdom. It has a strategic location on major air and sea routes between North America and northern Europe. David Van Der Merwe shares more in his interview about Ireland, football and his experience with Infosys BPM.

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July 2, 2018

Reimagining Processes, Redefining Businesses | Infosys BPM Netherlands


Home to the legendary Van Gogh, the Netherlands is recognized for its clogs, tulips and windmills. 50% of its land lies less than one meter above sea level. David Van Der Merwe shares more in his interview about the Netherlands, football and his experience with Infosys BPM.

 

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Business and Diversity from the Celestial Empire | Infosys BPM China


One of the great civilizations to walk the face of the earth. China extends across six climate zones it has -the climate of China is complex and diverse. The complex climate and landforms have created a natural paradise for biodiversity. Rich in history and culture, china is a scenic paradise with enchanting stories, scenery and much more. Jon Zhang talks about football, his experience and much more in his interview. 

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Pioneering Next Gen BPM Services | Infosys BPM Costa Rica


Close neighbors to Panama, this country's coastal lines touch both the Pacific and the Atlantic oceans. Costa Rica holds 5% of the world's biodiversity and it also holds the record for the longest standing democracy in the world. Sam Ebenezer talks about his journey with Infosys BPM and the game, which is popular in the South American region. 

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June 27, 2018

Building the Future of BPM in Manila | Infosys BPM Philippines


Metro Manila or Manila is made up of 16 cities and is the 5th most populous urban areas in the world. We started our journey in the Philippines in 2007, and our delivery centres located in Manila support our clients spread across the globe. Ma Rhodora Campos shares how our team in the Philippines is working together to co-create value for our clients.

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Our Journey of Innovation from the Rainbow Nation | Infosys BPM South Africa


We started our journey in the rainbow nation in 2012. South Africa is famous for its multi-cultural diversity, cuisine and arts. David Van Der Merwe, shares his experience of heading the South African operations, his love for the game and more in his interview.


 

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June 26, 2018

The Magic of Mexico | Infosys BPM Mexico


Mexico is a place where history meets modern civilization, from the vast ruins to lively arts scenes, it is a place with a very different type of ambience that is vibrant and full of flavour. Mario E. Pena shares his experience of Heading the Mexican operations, his love for the sport among other things in his interview.

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June 16, 2018

From Parramatta to the World: Infosys BPM Australia


Parramatta is situated in the State of New South Wales, Australia. This buzzing suburb is 20 minutes from the west of Sydney central business district and is home to our Delivery Centre. Vijay Melukote, Associate Vice President and Client Partner-GovConnect NSW, shares his experience of heading the Australian operations, the country's love for sports and more in his interview.

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