This blog is for sourcing and procurement professionals to discuss and share perspectives, point of views, ideas and best practices around key sourcing and procurement topics.

« July 2009 | Main | April 2010 »

October 30, 2009

Business Platforms are nothing but Managed Services on the Cloud !!

The different jargons floating around in the outsourcing industry for the evolving new  services model are Platform BPO, Business Services Cloud, Managed Services, SAAS, SAAS + BPO , Software on demand et al. As I had mentioned before, Business Platforms are not just bringing technology( read ERP) and BPO together, but bringing along with it a value-added layer of cloud based managed services. This means deep domain knowledge in an horizontal functional area and /or, vertical industry process area  is successfully configured and encrypted on to a technology tool along with hosting of the same.

The value for the customer comes from the ability to get complete managed services on cloud on tap from a single service provider. The ability to benefit from significant standardization & multi-tenancy co-existing  with personalization layer brought through the value added services and augmented tool  layer.
For example, managing the Order-to-Cash cycle in a newspaper industry through a Business Platform model brings the power of getting managed services  on cloud specific to the industry process of advertising orders, circulation orders and digital advertisement orders
Business Platform model is where a lot of value comes from a service provider bringing deep domain knowledge of the vertical industry/horizontal  into action by ensuring that the technology backbone in the Business Platform offering is fully leveraged to support the end-to-end business process and any gaps are plugged with value added tool layer .This comes with the entire managed services stack  (Infrastructure , application and business processing services ) serviced on the cloud.

Business Platforms is  the nirvana state on the managed services cloud………

Subscribe to this blog's feed

+1 and Like

Follow us on

Infosys Edge on Twitter