Governments are overwhelmed balancing consumer expectations, aging workforce, regulations, rapid technology change and fiscal deficits. This blog gathers a community of SMEs who discuss trends and outline how public sector organizations can leverage relevant best practices to drive their software-led transformation and build the future of technology – today!

« Analytics to improve road user safety | Main | Legacy vs. Modern systems: 5 things that you can do better with the latter! »

Preparing for HHS' digital disruption: Thoughts from ISM 2017

American Public Human Services Association's (APHSA) IT Solutions Management (ISM) Conference 2017 was held last month. As thought, the focus is shifting from health programs to social programs, especially child welfare. There were many presentations on The Comprehensive Child Welfare Information System (CCWIS) and agile development. The lack of Children's Health Insurance Program (CHIP) funding and its pulling of attention to potential stop gaps has slowed or stopped states from other topics, such as much needed modernization. Another topic was the looming expiration of the A-87 waiver which enables other programs, such as Supplemental Nutrition Assistance Program (SNAP), to benefit from 90/10 Medicaid funding for shared IT functionality. Early analysis shows the A-87 waiver has saved over a billion dollars of taxpayer money by enabling shared services.

Aside from policy - which is always critical in any discussion of state health and human services - there is the continuing debate on cloud services and new technologies such as Internet of Things (IoT) and Blockchain. Cloud continues to have slow adoption in health and human services, but the trend is accelerating. Popular new technologies such as IoT and Blockchain continue to search for a "killer" HHS application. Additionally, the antiquated state of HHS systems means most attention is paid to keeping the lights on, leaving little time for the new, killer applications. Technology is advancing, but policy stability will help accelerate the change in technology.

With so much happening, States need to prepare. They need to be ready for the cloud and they need to get comfortable with modular software that runs as a service. States should apply their formidable legal crafting skills to enable cloud services on terms they can live with. They not only need to keep pace with developments in IoT and Blockchain, but also need to understand that a killer app isn't going to solve their problem. Having a modern, robust systems for HHS staff will. The modern system will form the foundation to drive digital transformation. And as funding is always an issue, they should consider lobbying for an extension of A-87 as it will help them get those modern, robust systems. All this is not going to be easy and agencies should start preparing immediately to for HHS' imminent digital transformation.

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

Please key in the two words you see in the box to validate your identity as an authentic user and reduce spam.