Governments are overwhelmed balancing consumer expectations, aging workforce, regulations, rapid technology change and fiscal deficits. This blog gathers a community of SMEs who discuss trends and outline how public sector organizations can leverage relevant best practices to drive their software-led transformation and build the future of technology – today!

Blogger Profiles

Aparna R. Priyadarshi

Principal Consultant - Government Healthcare, Infosys Public Services

Aparna R. PriyadarshiAparna has been a business solutions leader for more than 22 years for large programs based on healthcare standards, regulations and legislation such as Affordable Care Act (ACA), Health Information Exchanges (HIE), Clinical Data Repository (CDR) HL7, Code Sets, FHIR, social healthcare platforms, Electronic Health Records (EHR) and Electronic Medical Records (EMR), and Health Insurance Exchanges (HIX), in the USA, Canada, Singapore and India.

Aparna joined Infosys Public Services in 2011 and currently leads the Healthcare Data Management Track, within the Government Healthcare Practice. Aparna has been a part of many successful projects in Infosys such as the Health Benefit Exchange implementation for the District of Columbia and Clinical Data Repository for a Health Maintenance Organization (HMO). Prior to Infosys Public Services, Aparna worked for Oracle, Accenture, Cap Gemini, CSC and various start-up firms.

Bhanu Prasad Narayana

Head of US Sales and Value Design

Bhanu Prasad 

NarayanaBhanu is the US Head of Sales for Infosys Public Services. He has more than 20 years of IT industry experience and has delivered large business transformation programs for Fortune 500 organizations in the US, UK and Europe. Bhanu has also managed service delivery and IT operations for public sector clients. In his current role, he advises public sector organizations on legacy modernization, adoption of new technologies, and optimization of IT operations

Bhanu holds a Bachelor's degree in Mechanical Engineering and MBA from Indian Institute of Management, Bangalore.

Eric Paternoster

President and Chief Executive Officer, Infosys Public Services

Eric PaternosterEric Paternoster is Chief Executive Officer of Infosys Public Services, an Infosys subsidiary focused on the Public Sector in the US and Canada. In this role, he oversees company strategy and execution for profitable growth. Eric also advises CXOs in healthcare and the government on strategy, technology and operations. Eric serves on the boards of Infosys Public Services and the McCamish subsidiary of Infosys BPO.

Eric has over 30 years of experience in healthcare, consulting and business technology with multiple firms. Prior to his current role, Eric was Senior Vice President and Head of Insurance, Healthcare and Life Sciences business unit, where he grew the business from US$90 million to over US$700 million with 60+ clients across Americas, Europe and Asia. Eric joined Infosys in 2002 as Head of Business Consulting for the Eastern US and Canada.

Prior to joining Infosys, Eric was a Partner with Ernst & Young, where he led Financial Services consulting in e-commerce, profitability improvement, activity-based costing, IT strategy and web channel development. As a Partner at Accenture’s (Andersen Consulting) Financial Services practice, Eric led the implementation of a country-wide mortgage processing platform for the largest building society in Ireland and an order-ship-bill system for Procter & Gamble’s North American business.

Eric also has hands-on experience in healthcare. As Vice President (acting) at Anthem Blue Cross Blue Shield, Eric oversaw application development and implementation of a new medical and lost-time claim system for the largest state-run workers’ compensation system in the US. He has also directed multiple M&A systems programs.

Eric is a frequent speaker at Healthcare and Public Sector forums and a contributor to industry publications and analysts on strategy, industry trends, and organizational competitiveness. He has been quoted in publications such as Wall Street Journal, Forbes, Politico, Modern Healthcare, HealthLeaders, and Insurance Business Review.

Eric has a master’s degree in business administration with emphasis in finance from the University of Cincinnati and a bachelor’s degree in engineering from the US Military Academy. He served in the US Army, leading infantry units in Korea and the US, and was a Captain when he left.

Jayanta Ghosh

Group Project Manager and Head of Child Welfare, Infosys Public Services

Jayanta GhoshJayanta Ghosh has over 20 years of experience in delivering technology solutions for public sector, healthcare and insurance organizations. He has managed large, complex IT programs and service delivery, managed validation for health benefit exchange implementation, and also led the pre-sales team. Currently, he leads the Child Welfare delivery practice. As part of this role, he is responsible for design, development, implementation, support and quality assurance of Child Welfare Information systems.

John L. McDonald

Head of Marketing and Alliance - Infosys Public Services

John L. McDonaldJohn joined Infosys Public Services for the second time in August 2012. For the past 2+ years, he has been leading Marketing and Alliances for Infosys Public Services. Previously, John was the Client Partner for the District of Columbia Access System, the integrated eligibility system for the DC health insurance marketplace and food and cash assistance programs. Prior to DCAS, he had been focused on solution development and other initiatives that would help ease the transition of payers to the world of healthcare reform. John has been a healthcare executive, consultant and entrepreneur for more than 25 years. He cofounded BenefitAllies, a healthcare cost comparison and analytics company, SeeChange Health, a private equity funded health insurer and McDonald & Company, a healthcare consultancy. From 2004 to 2008, John was an AVP at Infosys with responsibility for Aetna, WellPoint and other healthcare accounts. John attended Vassar College, received his BA and MS from the University of Connecticut and his MPH in Epidemiology from Boston University.

Kannan Rajagopal

Senior Principal - Business Consulting

Kannan RajagopalKannan is a senior industry principal and leads the motor vehicle and driver licensing practice for Infosys Public Services. Kannan is responsible for North America DMV consulting business operations and services offerings. He also defines the business strategy for the group, enables business development efforts, and manages unit operations, client relationship management, people and professional development. Kannan will blog about the key trends and imperatives for motor vehicle and licensing agencies.

Lisa Sutter

Principal, Business Consulting

Lisa SutterLisa Sutter has over 30 years’ experience implementing and managing large-scale technology programs in the public sector in domains that include transportation, traffic safety and law enforcement. As a leading industry expert in photo enforcement and license plate reader technology, Lisa has been a featured speaker at IACP LEIM and Lifesavers conferences. Lisa worked in the public sector for almost a decade as a consultant working for the CIO at the District of Columbia’s Department of Motor Vehicles and as a Program Manager on the Command Staff at the District’s Metropolitan Police Department’s Homeland Security Bureau. She also held senior leadership positions in the private sector for Lockheed Martin and ACS. She currently serves as a Principal for Business Consulting for Infosys Public Services focusing on the Department of Motor Vehicles (DMV) sector.

Nicholas (Nick) Demetriades

Principal Business Consultant, Infosys Public Services

Nicholas DemetriadesNick is a principal consultant with Infosys Public Services’ Department of Motor Vehicles (DMV) practice. Nick defines and develops technology solutions that help DMVs become more customer-centric and agile.

Nick has over 30 years of experience in the DMV space. Prior to joining Infosys Public Services, Nick served as the Director of Operations Services at the Connecticut Bureau of Enterprise Systems and Technologies (BEST). He was responsible for administering Enterprise Helpdesk Services, Command Center Operations, Business Continuity Planning (BCP), Disaster Recovery Planning and Coordination. Before this, he was the Director of Information Technology at the CT DMV and managed the Agency’s technology services. He led numerous DMV business improvement projects for the delivery of business systems and technology solutions.

Rick Brady

Senior Principal, Infosys Public Services

Rick BradyRick Brady, has been in involved in technology, healthcare, and the public sector for 23 years. Over that time he has worked for providers, payors, and US states on projects as various as Electronic Health Records, Claims Adjudication Systems, State and Regional HIE, HIX, and Eligibility and Enrollment. He currently focuses on policy and technology in Health and Human Services, leading Infosys Public Services’ Health and Human Services practice in North America.

Sandesh Shetty

Associate Director, Client Services

Sandesh ShettySandesh is an Associate Director with Infosys Public Services. He leads the legacy modernization practice and is also responsible for managing Infosys Public Services’ relationship with two strategic clients. Sandesh has over 18 years of software development and execution experience across multiple domains and technologies. Since the last 9 years, he has focused exclusively on legacy modernization including consulting, product development, and defining digital blueprint for platform transformation for both commercial and public sector clients.

Dr. Suman De

Head of Government Healthcare Analytics, Infosys Public Services
Member, Editorial Board of Telehealth and Medicine Today Peer Review Journal

Dr. Suman DeDr. De is Infosys Public Services’ Principal Consultant and Head for Government Healthcare Analytics. In this capacity, he is responsible for ideation and development of next generation government healthcare analytics solutions. He has vast experience in the public health domain, and previous work experience with large international organizations like World Health Organization, UNICEF, Indian Public Health Association, etc. He specializes in Advanced Data Science solutions, namely AI enabled population health, Social Determinants of Health Analytics, Opioid management, care management, case management, value based care, business intelligence and reporting.

He has been recognized as a subject matter expert (SME) in healthcare for his contribution to the industry through thought leadership, point of views, articles, workshops, running webinars and speaking sessions, among others. His past public speaking engagements and webinars include the Workgroup for Electronic Data Interchange (WEDI), the Healthcare Information and Management Systems Society (HIMSS) vendor session, the American Association of Payers, Administrators and Networks (AAPAN), the American Health Information Management Association (AHIMA), World Healthcare Congress, and multiple private webinars and workshops focused on global health care reform & digital business transformation strategy.

He has also been a guest speaker in prestigious US institutes- Massachusetts Institute of Technology (MIT), Boston, Pace University, NY and attendee to focused group seminar hosted by Harvard Medical School, Dept. of Bio-informatics. He is also an avid blogger in the healthcare blogosphere. His writing focuses on themes that are relevant to the US healthcare reform and Government Healthcare initiatives.

Dr. De is a graduate in medicine from India and holds a Masters in Healthcare Administration from a premier Business school in India. He is the recipient of several awards of excellence in recognition of his work for the healthcare industry.

Vijay Ravichandran

Principal Consultant, Infosys Public Services


RavichandranVijay has over 15 years of experience in designing and implementing dynamic and robust large-scale social enterprise management systems that provide health benefit exchanges, social service modernization, and child services. He is currently a Solution Manager for the District of Columbia Access System (DCAS), which is the district’s flagship social services modernization project.