Infrastructure Services are definitely undergoing a major transformation. How does one navigate the web of emerging technology trends and stay ahead of the game? Read on to learn more on our Infra Matters blog.

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November 29, 2012

CIO Mandate: Optimize

Posted on behalf of Shalini Chandrasekharan

In his second post on CIO mandates, SVP and head of Business IT Services, Chandra Shekhar Kakal continues to emphasize the imperatives for CIOs.

Optimizing current IT operations is an ongoing enigma for CIOs. With IT operations consuming 60-70% of the average IT spend, it is no surprise that focus on IT infrastructure, and ways to gain additional leverage from investments already made, is gaining momentum.

With infrastructure hogging a significant bulk of their budgets, it's almost inevitable that CIOs must look to optimize this investment for greater scalability, flexibility and sustainability. Analysts believe, very soon, 3 out of 5 data centers will be less than half their current size, and yet process 300% larger workloads than they conventionally did. With the Cloud taking a giant leap in recent years, the possibilities for infrastructure optimization are only limited by the technology organization's data center strategy and road map, or the lack of it.
Click here to read the full post.

November 27, 2012

Transformation at the heart of IT

Posted on behalf of Shalini Chandrasekharan

In a fragile global economy, as enterprises find their value chains increasingly pressured, CIOs - alongside business - are taking on the transformation mandate and helping strengthen the value chain.

As CIOs come under increasing pressure to strengthen the value chain, they need to devise ways to transform IT such that it can support business outcomes.

Organizations are increasingly looking at partners for managing entire IT portfolios as opposed to outsourcing service towers.With a single partner in charge of IT Infrastructure, Applications and Business Process services, CIOs can hold them responsible not just for stack-wise IT program success, but for business outcomes enabled by corresponding service level agreements.

In his post titled "The CIO Mandate: Transform", SVP and Head of Business IT services at Infosys, Chandra Shekhar Kakal has elucidated the emergence of integrated sourcing as a chosen strategy for CIOs.

Click here to read the full post.

November 20, 2012

Network migration as a managed service

Depending on whom you have heard, all sources would agree that mobile data services are witnessing exponential growth across geographies even though there is subdued growth in fixed line telco space. But a significant growth is forecast for the fixed broadband area. Ovum's recent forecast depicts fixed broad band equipment (on FTTx) sales revenues for 2011-16 to reach $44bn, versus their earlier forecast of $37bn for 2010-15.

So you may agree with me when I say that service providers would need partners to complete this transformation starting from ideation till execution of network/ service migrations including OSS integration. What are the possible methods of migrations in network space?

  • 'Soft' Network Migration - This involves migration activities inside the service provider's network that occurs behind the scenes to end users by implementing logical or 'soft' changes. In this case, the core network will be modified to complete this type of migration work effort.
  • Physical Migration (Connectivity or Access Migration) - The end user receives new connectivity to the new network. This migration may involve a change in access method however, there is no change in the services provided.
  • Product Migration (Service, Equipment and Access Migration) - This is a complete migration with customers changing service, access and customer end equipment.  The type of customer service, equipment or product may undergo a change along with the contract.

What would service providers expect from a managed services partner?

I'd say it may include anything from a customer/Point of Presence migration to a complete ownership of platform migration including vendor coordination, roadmap planning and reporting.
Do customers expect a manual migration? - Yes, but very rarely.

But they just might look for some additional points along with highly skilled staff -

  • A low outage migration methodology
  • Automation for batch migrations
  • Real time reporting
  • Expertise in scheduling and coordination in operations

What is your view - How can managed services partners bring about significant value add to telcos in this space?

November 15, 2012

Infrastructure and Big Data analytics

Posted on behalf of Debashish Mohanty, MFG

The internet has spawned an explosion in data growth in the form of data sets, called Big Data, which are so large they are difficult to store , manage and analyze using traditional DB and Storage architecture. Not only is this new data heavily unstructured, it is voluminous, streaming rapidly and is difficult to harness.

In this blog post, I describe the impact of this trend on IT Infrastructure. The gamut of IT infrastructure around Big Data can be placed in these primary segments:
  • Cloud Infrastructure
  • Virtualization
  • Networking
  • Storage  :In memory Data Base, Tired Storage Software ,DE duplication, Data Protection

Big Data IT infrastructure typically includes HDFS(Hadoop Distributed File System) and MapReduce computing models. apart from these, the storage infrastructure itself has to be revamped to keep up with computing requirements.

The magnitude of the changes required in the IT Infrastructure is huge and definitely requires validation to ensure proper functioning in a controlled manner in production environments. Infrastructure testing for Big Data can help ensure that the underlying Hadoop Distributed File System and MapReduce models integrate seamlessly with other infrastructrue elements. This is critical to ensure uptime of all systems and  


Click here to read my earlier post.


November 2, 2012

Chasing the G2C Dreams on Cloud

With the emergence of mobile and cloud-based technologies, governments in emerging countries can now provide government-to-citizen (G2C) services in a cost-effective manner.

Drawing on the power of cloud-based services, governments can improve governance and drive up the quality of services they provide to the public. This convergence in growth of internet and mobile penetration coupled with emergence of cloud as a pervasive computing platform provides opportunity for governments to use these disruptions as a medium for achieving their social and development goals.

Recent announcements by Amazon on creating a compute platform to enable federal agencies in the US to move workloads to cloud is an example of public/private partnership in enabling a safe, low-cost, and agile platform for government compute purposes. All this will ultimately enable governance.

However, emerging nations lag behind developed nations when it comes to adoption of such cloud-based Government-to-Citizen or G2C services. In this feature, I have discussed the challenges to G2C adoption in emerging economies and roadmap for the evolution of G2C services in such economies.