Infosys | Microsoft

As a customer self-service kiosk solution, we are looking at Surface to provide details of accounts, financial products like loans and credit cards, assist in monetary planning for retirement or children's education, logging service requests etc. As a discussion tool, while deciding on a loan, a banking sales representative can bring up interactive visualizations of loan amount, installments, tenure etc. to help the customer choose the right combination. On similar lines, a comparison between benefits of different types of accounts such as fixed deposits, recurring deposits etc. over different periods can be graphically displayed. We are considering alternative approaches for transferring the desired information to the customer such as using Bluetooth to the customer's cell phone or emailed directly from Surface. If the customer confirms a transaction, details could be transmitted to the appropriate system for further processing.

Banks have already started taking steps towards adopting Microsoft Surface. Deutsche Bank has been leveraging Microsoft Surface as a customer advisory tool at its futuristic bank branch at Berlin. The Royal Bank of Canada is using Surface as a tool to attract new customers (among other uses) where tagged brochures are mailed to potential customers to encourage them to visit the branch, place the brochure on the surface and if they are lucky, win a prize. Barclays bank at London has been using Microsoft Service for interactively displaying benefits of their products and is targeted towards existing and potential premier customers. Given these trends, it appears that adoption of Microsoft Surface by retail banking branches is set to steadily increase in the days to come.  There is much competition between banks nowadays and Microsoft Surface can be a differentiator to attract more customers.