The insurance industry worldwide is undergoing a significant change accelerated by the financial meltdown and changing demographics of its customer base. In this blog, we will discuss the challenges, approaches and possible solutions to dealing with the transformation that the industry has unwittingly entered into.

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Video: Web 2.0 in Insurance

Watch Siva Nandiwada, Associate Vice President - Insurance, Healthcare & Life Sciences (IHL), as he highlights how insurance companies can leverage Web 2.0 to enhance business efficiency


Thnaks for a thoughtful presentation. Your comments are on point relating to Social Media's ability to deliver preference data and other data for enhancing the customer experience. The key is what can be done with that information in real time using embedded BI / analytics.

In todfa's world positive free cash flow has to be proven for every initiative.

See Infosys blogs on Social Media ROI:

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