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Siebel Transformation - Moving to Business Agility

Business agility is ability of a product to quickly respond to change. Once a leader in CRM space, Siebel has been losing against cloud based CRM products owing to lack of agility.

What is stopping Siebel from being an agile application? One reason is that even for a minor configuration changes, Siebel needs downtime, which has been a pain point for Siebel developer and business users.


The upcoming release of Siebel IP2017 showcases impressive and most awaited features, such as Agile, Mobility, Cloud-ready, IoT, Machine Learning, AI-driven business and Autonomous CRM.

Of these features, in my blog, I would like to focus Siebel Composer for development in agile mode, Workspace for real-time deployment and In-built Test Automation for testing in automated mode.

Siebel Roadmap IP2017 - Business Agility


1. Siebel Composer  


Siebel Composer is a Web Based IDE, Visual, Guided for Siebel customization. It support run-time configuration. It simplifies application development via a WYSIWYG (What-You-See-Is-What-You-Get) visual interface.

 'Composer' terminology is not new, we have been hearing it for last two years. It was introduced in IP15.5, but prior releases have presented developer-preview, and after two years in innovating and maturing, it will be production-ready in IP 2017.

To facilitate on-the fly change, configuration metadata has been moved from a file-based store (SRF) to the Siebel CRM database. Now the configuration changes for repository object supported by Composer will be published directly to server database, so no more SRF compilation required, and hence zero-downtime mission has been accomplished.

Composer feature enables developer to configure Siebel from anywhere via a browser, which is in-synch with the latest cloud based application development.


2. Workspace: Parallel Development

Workspace manages the parallel, isolated, multi-release development and complete governance of Siebel CRM. Workspace is key building block for web composer.


At present Siebel Tools is based on check-in/check-out, object locking process for Siebel configuration, which limits two developers to work on same repository object at a time. With introduction of Workspace, check-in/check-out, local database setup, DB extract, DB initialization all this time consuming process will become a history. This enables quick on-boarding of developer and parallel development


Developers work in isolation, in their private sandbox for editing, compiling configuration changes, testing and delivering to parent workspace. Only user with workspace administrator rights can deliver the changes to MAIN workspace.


3. In-built Automated Testing Suite

Agile development requires regression test automation. Therefore there is a huge dependency on third party application testing suite to manage test cases and test plans.

In upcoming release IP2017, Siebel CRM is integrated with an end-to-end automation framework testing tool, and Oracle claims it will reduce 70% effort in testing as compared to third party testing tool integration.


The upcoming improvements in Siebel inspire confidence for the customers to continue leveraging their existing Siebel investments and use the rich/deep CRM capabilities in Siebel.


What about new greenfield implementations of Siebel? How much customer base increase in the current FY? its quite clear that oracle is not overexert in selling siebel.

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