Infosys’ blog on industry solutions, trends, business process transformation and global implementation in Oracle.


December 17, 2018

Cross Pollination of Solutions across Industry Verticals


During a discussion at work, a friend and I got thinking about how solutions created for one industry can be leveraged in other industry verticals. I would like to share some thoughts around the same in this blog.

The typical evolution of COTS applications is as follows:


Most mature COTS packages are past the first two stages of evolution and are looking at maximizing their investment by expanding the applicability of their solutions across industry verticals.  

Let us look at how Billing Solutions that were created for the Telecom industry are relevant in other industries.

Continue reading " Cross Pollination of Solutions across Industry Verticals " »

October 22, 2018

Supply Chain Planning on Oracle Cloud for Industrial Manufacturers


Digitalization is changing our world in profound ways. Product development cycles are decreasing and delivery models are dramatically evolving. Software-enabled innovations are creating new service-based business models that are replacing existing products and re-ordering industry dynamics seemingly overnight. All kinds of industrial manufacturers have a common characteristic of globally distributed supply networks which is very complex. Process manufacturers these days are facing problems related to high fixed costs and a relatively inflexible manufacturing footprint. Discrete manufacturers also face challenges typically of high demand volatility and short product lifecycles. Therefore, all types of industrial manufacturers are feeling the heat and its imperative that they undergo a transformation to meet the requirements of the digital age.

Existing supply chain planning process of large industrial manufacturers is characterized by rudimentary applications that involve lot of manual data entry and number crunching is an even more tedious task. There is lack of transparency which leads to inconsistencies in data analysis and reporting. As a result, planners and users waste a lot of their time in trying to organize data in the format that's readable and actionable. This leads to increasing costs.


From the earlier disjointed planning systems which had Demand Planning, Supply Planning, Inventory Planning and Sales & Operation Planning operating separately, the need of the hour is to have all the planning systems on a single platform. The day in the life of a planner currently involves analyzing loads of data, modeling multiple scenarios and then acting on recommendations based on their analysis. This is a time consuming process and needs to be run on a single engine so as to assist the planner and make him more responsive. He should be able to simulate and run analytical models with a single click so that decisions can be made efficiently and faster.


Infosys over the years has worked with several Industrial manufacturers and currently many projects are still under way. Infosys consultants have years of experience across multiple client engagements. Infosys has the foundation in place and is ready to help clients navigate to their next. For industrial manufacturers the next step is to have an integrated suite of products with smart dashboards, Intuitive UI's so as to help the planner perform their day to day job efficiently and with minimum hassle of navigating across multiple ERP screens and applications.


                 Modern Best Practice


     Outsourced, In-House Manufacturing, Make-To-Order, Configure-To-Order and Make-To-Stock

The Infosys Industrial Manufacturing Solution is the first of its kind, fully integrated and configurable on Cloud which optimizes the day to day tasks and processes for a planner. It assists the planner to accurately do Demand forecasting and schedule the production plans effectively. The Demand & Supply Planning solution is fully configurable for Make-To-Stock, Configure-To-Order, Make-To-Order and OSP related workflows. This solution allows planners to quickly adapt and modify their production plans, sourcing details according to changing demand patterns. The In-built smart dashboards and analytical models help the planner to identify process-related bottlenecks, eliminate waste and optimize production. It operates on the lean principle of supply chain planning of minimizing waste. The Supply Chain planning on Cloud enables the planner to efficiently plan, simulate multiple scenarios with a single click and make decisions at a much much faster pace. Constraint based, capacity based planning can be easily modeled with the help of this solution thereby making other rudimentary applications redundant. For an Industrial manufacturer, the complex one to many bill of materials that is currently being configured across multiple warehouses can be easily modeled in Supply Chain Planning Cloud in the form of a Supply Network wherein multiple 'Make At', 'Buy From' and 'Transfer from' sourcing rules can be configured and assigned to the supply plan with the help of an Assignment set. Thus the configuration of the supply network and supply plan is also an easy task with the step-by-step task pane available. Demand Fulfillment dashboards, Demands-At-Risk and other custom exception messages can be easily configured in this Cloud solution, based on which planner will be able to make decisions faster and more efficiently. Supply Planning can help you simulate multiple business scenarios, be it capacity constraints or demand volatility or even shorter product lifecycles by making the plan flexible and agile..

The Kanban Planning, Min-Max based planning, Service parts planning are already planned to be rolled out in future releases of Oracle Cloud which will further enhance the flexibility of planning central cloud to other process and discrete manufacturers.

March 31, 2018

Blockchain & Finance - An Introduction for the CFO

Have you heard about blockchain? Even if you have not heard about blockchain, you would surely have heard about bitcoin.  Bitcoins are not blockchain but Bitcoins use the blockchain technology.

Why should a CFO concern about blockchain technology?

The blockchain technology is a big game changer.  It can be used to solve many business problems. While some industries are hugely impacted, others might have minor impact. Also, since the technology is evolving and maturing new impacts are getting discovered every day. Ignoring the technology could mean loss of competitive advantage, inefficient process impacting shareholder value. As the guardian of the shareholder value, it is of great importance to the CFO to understand the technology in general and impact on finance function in particular.

Before, we discuss how the blockchain impacts the finance function, let us understand what blockchain is, what its unique features are, what are its benefits.

What's the name?

The blockchain technology is also sometime referred to as DLT i.e. Distributed Ledger technology. While there are minor differences between the two, to keep things simple, we can assume both are the same.

What is blockchain / DLT (Distributed Ledger Technology)?

As the name indicates the technology uses blocks, chains, is distributed (i.e. decentralized) and ledgers (list of data). Basically DLT uses blocks to store data, the data is linked / chained to each other most likely using cryptology.  Apart from data storage / linkage, in DLT the complete data will be replicated (distributed). The data in the block chain is stored based on a 'consensus' rule and blockchain might also have smart contracts, which gets executed based on certain criteria.

Blockchain / DLT (Distributed Ledger Technology) - How does it help?

Because of the above characteristics, a blockchain can help businesses

  • Speed up business processes - transactions taking days can be done in seconds.

  • Reduce costs - as it will enable direct peer-to-peer interaction without the need for intermediaries.

  • Reduces risks - as the transactions are immutable and cannot be changed ones created

  • Enforces and builds trust - all data is transparent and additions are through a consensus mechanism.

Maybe the above discussions are very technical, let me describe a finance use case for better understanding of the technology and the benefits. 

Trade Finance - Use Case - Using Oracle Cloud, Oracle Blockchain Cloud Service

Trade finance is one of the areas where the blockchain technology is already in use. Let us imagine a typical bill discounting scenario.  The scenario will have the following participants - buyer (say 'ABC Electronics'), seller (say 'LG Electronics'), and financing bank (say HSBC).  Assume we are the buyers, using Oracle Cloud applications.

ABC Electronics buys the goods from the LG, on receipt of the goods and the invoice from the LG, the details are sent (physical copies of invoice) to the HSBC bank. HSBC bank verifies the data and then releases funds to the LG based on the due date.

Note the above process

  • Might take 3-5 days, probably more

  • The participants to the process, do not have a visibility of the status - Are the goods received by the ABC Electronics, is the invoice received by the ABC Electronics, has HSBC bank got the document, has HSBC bank verified the documents.

  • The invoices might get damaged, lost, tampered with - as they move between the different parties.

How can Oracle Blockchain Cloud Service help here-

With blockchain we can now build a solution whereby

  • The business process of sending goods, receiving goods, receiving invoices, sending invoices to the buyer, verification of receipts and invoices by the buyer, sending the invoice to the bank can be captured / shared  on the blockchain

  • The transactions on consensus gets added to the block chain and cannot be tampered with (immutable)

  • Additions to the blockchain can be done by automatic process / manual process. Oracle Blockchain Cloud Service offers REST API's to automatically integrate the Oracle cloud applications with Oracle Blockchain Cloud Service.

  • New data can be added based on an agreed consensus mechanism, which can be built using Oracle Blockchain Cloud Service.

  • Oracle Blockchain Cloud Service also offers a front end application, which help the participants to view the status of the transactions (data transparency)

  • The physical invoices need not be sent to the bank, the bank can directly connect via RESTAPI offered by Oracle Blockchain Cloud Service, to verify the invoices captured by the buyer. ( eases and speeds up the process)

  • With Oracle Blockchain Cloud Service, a smart contracts can be built to automatic transfer amounts to the seller, on due verification of the invoices (process automation)

Below is the pictorial representation of how data (block) gets added to each node after each business event based on consensus between all participants and the same view is available to all participants.

With the above solution

  • The data is visible to all participants and is consistent across all participants.

  • Physical invoices need not be sent to the bank.

  • The correct invoice details are confirmed by all parties and cannot be tampered with (immutable). The ability is only possible due to the use of blockchain technology.

  • Smart contracts executed automatically to initiate supplier payments.

  • The time to process the payment to the seller can be done in few minutes instead of days

Are there other Use cases - Impacts on finance function?

While there is a big impact on financial services industry, crypto-currencies, the focus of this note is to discuss the impact on the finance function perspective, at a more micro level.

There are many other use cases. As the technology matures, the way it is implemented is also evolving and new use cases are getting discovered.

Oracle (in Oracle Open World 2017) while releasing the Blockchain Cloud Service solution, have listed a good set of questions which will help you determine the possible use cases for blockchain. Businesses need to check on below to discover potential use cases

  • Is my business process pre-dominantly cross departmental / cross organizational? ( think of intercompany reconciliation, interparty reconciliations)

  • Is there a trust issue among transacting parties? ( think of trade finance scenarios)

  • Does it involve intermediaries, possibly corruptible?

  • Does it require period reconciliations? ( think of intercompany reconciliation, interparty reconciliations)

  • Is there a need to improve traceability or audit trails? (think of bank confirmation letters, third party balance confirmation letters needed by auditors)

  • Do we need real time visibility of the current state of transactions? (think of publishing reports to various stakeholders)

  • Can I improve the business process by automating certain steps in it? (think of automatic payment, based on inspections by a third party).

From above, we can see numerous opportunities for improving the finance functions. Let me try to list possible use cases by critical functions of finance.

S Num



Possible impacts


Financial Management


Ø  Strategic Planning

Ø  Annual Planning

Ø  Rolling Forecasting (Quarterly / Monthly)

Ø  Working Capital management

Ø  Forex management

An internal, permissioned blockchain can be built to get consensus on the plan, which is transparent to all participants and immutable.


A permissioned blockchain can be setup to speed up the funds disbursement process for trade finance


Financial Reporting and Analysis


Ø  Statutory and External Reporting (GAAP / IFRS / VAT etc.)

Ø  Management Reporting (Scorecard, Dashboard)

Ø  Strategic Finance (Scenario Planning. M&A)

Ø  Customer and Product Profitability Analysis

Ø  Balance Sheet, P&L ,Cashflows

A permissioned blockchain can be setup for secured communication of reports which is secured, tamperproof, quick to publish.



Governance, Risk and Compliance


Ø  Financial Policies & Procedures (Business Rules Management)

Ø  Tax Strategies and Compliance

Ø  Tax  Accounting

Ø  Audit, Controls and SOX Compliance

Ø  Enterprise and Operational Risk Management

Ø  System Security and Controls

Secured communication of reports to government authorities.


A permissioned blockchain can be built to get consensus on the account balances for audit purposes.


Finance Transactions and Operations


Ø  General Accounting

Ø  Managerial Accounting

Ø  Accounts Payable

Ø  Credit and Collections

A permissioned blockchain can be built which is transparent, immutable and consensus based to capture customer promises for cash collections.


Financial Consolidation


Ø  Period end Book closure (monthly, quarterly, yearly)

Ø  Currency translation and trial balances

Ø  INTRA and INTER company transaction accounting

Ø  System of records close ( COA,  GL, Sub-ledgers)

A permissioned blockchain can be built to share and agree on intercompany balances.


Any pitfalls? What should you check?

There are many potential uses of this technology. As the technology matures and more Proof of concept projects get executed, new use cases are getting discovered and old use cases are also getting dropped.  As per Gartner Hype cycle, blockchain technology has passed the 'Peak of Inflated expectation' phase and is likely to enter in the 'Trough of Disillusionment' phase as POC's start failing before entering the 'Slope of entitlement' phase.

Considering the hype, there is a risk of trying to force-fit blockchain in scenarios, where simpler, cheaper, faster options might work better. While blockchain are immutable, highly secure, there are few exceptions and special attention is needed to ensure the exceptions are understood and managed. The government regulation to manage blockchain contracts also need to be evolve. There are also concerns with data transparency, which might not always be a good thing.


Blockchain is a big game changer.  Its impact on the finance function is inevitable. As the technology matures, the technology will help the CFO automate, speedup processes, build internal controls even with third parties outside the organization.  The CFO organization should start discussion on discovering use cases. It is likely that new ways of doing processes might be developed, in a way never imagined before.

The intention of the article is to give an introduction to blockchain, the impact on finance function and how Oracle Blockchain Cloud Service can help with build a block chain quickly.

Continue reading " Blockchain & Finance - An Introduction for the CFO " »

October 4, 2017

Product Provenance and Supply Chain Transparency using Oracle Blockchain Services - An Infosys offering!

Recently Oracle has joined the Hyperledger consortium to offer its own Blockchain cloud service. In next few days (Oracle Open World; October, 2017) Oracle will bring to fore the next big offering from its stable - Oracle Blockchain Cloud Services (BCS).  Hyperledger fabric enabled Oracle Blockchain service on the cloud will help customers build new blockchain-based applications and help existing Oracle customers to extended their SaaS, PaaS, IaaS and EBS applications. Infosys being a Cloud Elite partner of Oracle Cloud services is delighted to offer the first completely integrated SCM cloud-blockchain solution solving some of the most complex and challenging supply chain puzzles.

My earlier white paper published on discussed at length the challenges being faced in the blockchain today. It ranged from the integration challenge between blockchain with ERP, interoperability between established enterprise platforms (ERP systems) and blockchains, and security and compliance for enterprises to interact and share solutions and transactions. Oracle Blockchain cloud services is like a breadth of fresh air to these known issues.


Infosys Oracle Supply Chain competency team along with Blockchain competency at Infosys researched and identified some key supply chain transparency issues plaguing their existing CPG and Industrial customers and developed a use case to solve this problem using blockchain. Infosys used the Oracle SCM cloud, PaaS applications and Oracle Blockchain Cloud Services and developed a Product Provenance solution and also leveraged Smart contracts for improving supply chain compliance. The solution use case has 3 main entities Customer, Distributor and Manufacturer all connected to the centralized Oracle Blockchain Cloud Services network.


The use cases traces the origin of the product from the manufacturer to Distributor to Customer and also tracks the change of ownership using the Oracle Blockchain features and Oracle SCM cloud and PaaS application architecture. This not only provides product provenance from cradle to grave for a produced lot but also complete supply chain transparency and availability visibility across supply chain echelons which was impossible without blockchain. The product provenance tracking using the Oracle BCS will help reduce counterfeit in the product in the supply chain as well as help trace global availability.

The solution also uses Smart Contract (Chain Code) to validate the authenticity and compliance of the product for its Country of Origin as desired by its customer. PaaS applications is developed on Oracle SCM cloud architecture to provide User Interfaces to mock up Distributors and Manufacturers business systems to update the product details into Oracle Blockchain thus truly using the strength of Oracle technology; easy integration capabilities with SOA, APIs and availability everywhere promise of cloud. The product before being sent to customer is inspected on a PaaS application with reference to the Blockchain info using the smart contracts and on passing the inspection successful receiving and putaway is done. On failure of the smart contract compliance from Blockchain the receiving is rejected by customer in SCM cloud. The entire integration, validation is touch less and paperless and entirely based on Blockchain info which is immutable and publicly available (smart contracts). Oracle solution is simple to use and extend existing Cloud investments. It took less than a week for Infosys to build this solution using Oracle Blockchain Cloud Services.

The solution has already started garnering rave reviews and customer interests. Please do visit us at Infosys booth number #1602 to learn more about the solution, its details and how it can benefit your company achieve supply chain transparency using Oracle Blockchain Cloud Services.

September 28, 2017

OBIEE: An effective tool for quality control in Credit Bureau Reporting by Auto-Finance Companies

Auto-finance Organizations in US have to report the credit data of their customers every month to Credit Reporting Agencies (CRAs) i.e. Experian, Equifax, Transunion and Innovis to comply with FCRA (Federal Credit Reporting Act) of US law. For this they have automated software programs in place which extract the account and consumer data from their source systems and transform/ load the data as per defined business logic into data warehousing tables before it is finally sent to CRAs in the format of Metro 2 files. This process is called 'Credit Bureau Reporting'.

Continue reading " OBIEE: An effective tool for quality control in Credit Bureau Reporting by Auto-Finance Companies " »

March 29, 2017

Cross Docking - An Enabler to Quicken Turn-Around in QSR Industry

QSR Industry and the concept of quick turn around

The success of the QSR (also known as fast food industry) is driven by the timeliness with which the products are delivered, without compromising on the quality. The name itself, Quick service restaurants, suggests the fact that the delivery of products in this industry needs to be quick and the lead time involved in minimal. Organizations need to be ready to fulfill the orders in short notices which can even be a few hours. Also, given the dynamics and competition in this sector, along with the strict rules and regulations for any food products, organizations have an ever increasing pressure of quickening the delivery without any compromise in quality. Long term sustainment of growth and success are only possible if the above criteria are not neglected. Some very common QSR names like McDonalds, Starbucks etc have diligently followed these rules to become what they are today.


Nature of order placing in QSR industry

Most of the orders in the QSR sector which are placed to the warehouses comprise food products and preparations which are highly perishable in nature. Items like burgers, pastries, sandwiches etc which cannot be prepared and stored in the warehouse like other packaged items. These items are made to order and arrive in the warehouse only a few hours before the actual shipment needs to leave from the warehouse to fulfill the orders. Most of the QSR players have their company owned stores and hence the nature of orders is very similar for all stores. In ideal cases, these stores place their orders with the warehouse a day before the actual delivery.

The nature of the items is such that the warehouse doesn't have these items stocked in the premises beforehand and the order is passed to the manufacturing unit / supplier only after summing up the cumulative quantity of each item asked by all stores.

There are certain scenarios, especially during festive or holiday seasons when the stores place a lot of emergency orders with the warehouse where the lead time is only a few hours. These are the times when the warehouse has to ensure that there is quick turnaround of the order and needs to facilitate quick supply of the items from the vendor and then quick delivery of the same to the store.


Pain Points: How to Reduce Turn around

Given the nature of business for the QSR Industry, the efficiency and productivity are dependent on the fact that how quickly the turnaround is done or the turn around time reduced for the orders to the stores. However much the regular picking process is expedited, there is a fair bit of delay expected in the process of picking the items from the receiving area after they have arrived and bringing them to the shipping area. This can cause delay in the delivery deadline and business can suffer. Also, there is high labor cost and transportation cost which distribution centers want to reduce especially for these items where there is no storage and items are directly sent out for shipping.


Recommendation: Cross Docking

An optimum solution for this type of situation can be Cross Docking. Cross docking means skipping the receiving and temporary storage part and unloading the goods directly in the cross dock area from where they are loaded into the delivery trucks. This can serve as a good opportunity in case of QSR warehouses as the items themselves don't require storage. Hence they can be sent directly to cross dock area. Also, this will help in quick turnaround of orders from supplier till the actual store and increase the supply chain velocity.

For efficient cross docking, there are a few important points which need a special mention:

·         Physical layout of the warehouse: Cross docking will not make any sense if the distance between the receiving and the shipping area is very huge. Although in most warehouses, the layout is such that the receiving and shipping are at two ends of the warehouse. But that is more suitable to industries where storage forms a major activity in the warehouse. In case of QSR sector where storage is minimal, it would be ideal to have the receiving and shipping in close proximity to facilitate easy cross docking.

·         Carrier routing information: As mentioned earlier, the nature of orders from various stores in the QSR industry is very similar to each other. More often than not, the shipments are clubbed based on the carrier's route for the various stores. If this information is available much ahead of time, the items can be bulk picked from the cross dock area and put into the respective trucks as per the routing schedule.

·         Task management can serve as an effective enabler to avoid stock out situations and facilitate cross docking. Task management when linked to employee scheduling helps optimize staff requirements, based on sales history and other factors. This could even be linked to overall employee productivity and a number of reports could be made available to determine it. RF devices when paired with a WMS could be used effectively to avoid inventory shortfall situations for a retailer. What is needed is an inventory source of record, wireless infrastructure and a WMS with a Task Management engine.


There are a few impediments for the cross docking process as well. These are:

·         Inventory levels in the warehouse system: One major barrier in cross dock process is that during cross docking, the items are not actually received in the WMS system of the warehouse and hence the inventory levels are not brought up to show the entry and exit of the items from the warehouse. Since the orders are sent and pick / ship documents are created a day prior to the actual transit of items, the warehouse has to find a way to capture the information of these cross dock items arriving and leaving the warehouse for auditing and tracking purpose.


One way of doing this is to bolt up the warehouse inventory with dummy values via receiving screens and then bring them down through the pick screens.

The other way can be to make the cross dock location a valid receiving as well as shipping location of the warehouse. So from one screen, the inventory level in the WMS can be increased by receiving items from the cross dock location and from the other screen, the inventory can be brought down by shipping them out from the same location.

·         Merging of cross dock product with products coming out of picking belts: Though most of the items from the stores would be the highly perishable, JIT items, there can be certain items which are non JIT in nature and are stored inside the warehouse. For ex: packaged foods, liquids, lids, cups etc. These are picked and shipped via the conventional picking method and are brought to the shipping area via the conveyor belts or manually. If the warehouse is doing cross dock of some items which have arrived externally from the supplier and is also picking items from the shelves for the same order, care needs to be taken to properly pack all the items of a single shipment of a store together and nothing should get missed or mixed with other orders. Also timing of the arrival of items from the two sources becomes important in a way that the shipment doesn't get delayed.


A New Beginning

Cross docking has still not gained its fullest popularity in the world of distribution centers and is still a vast area to explore. Cross docking can greatly reduce the turnaround time of delivery of orders and can act as a trigger to increase the velocity of the logistics system of the QSR industry. No customer likes to hear that the dish or item they have ordered from the menu has still not arrived and will be there in a few minutes. Customer delight in terms of time and taste is the key to the success of this highly competitive QSR world and can only be achieved with the combined efforts of all participants in the supply chain. Cross dock can be once such contribution from the distribution center.

Continue reading " Cross Docking - An Enabler to Quicken Turn-Around in QSR Industry " »

December 17, 2016

Contract manufacturing and subcontracting practices: A propellant for tomorrow's world-class organizations

The dynamics in retail and consumer packed goods (CPG) industries has touched many aspects of the supply chain, and contract manufacturing is no exception to the rule. Industry players world over have leveraged this arena to its full potential, as each player focuses on its core competencies. 
Contract manufacturing can be defined as 'outsourcing of a requirement to manufacture a particular product or component to a third party.' It enables organizations to reduce the investments in their own manufacturing capabilities, helps them focus on their core competencies while retaining a high-quality product with a reasonable price, and delivered on a flexible schedule.

Continue reading " Contract manufacturing and subcontracting practices: A propellant for tomorrow's world-class organizations " »

September 12, 2016

Customer Delivery in Semiconductor Industry


Semiconductor products finds application in various industry verticals that requires digital technology embedded in their end products to enrich them with the ability to program, configure, connect to other devices, automate or provide extra features to delight the customers.  Analog semiconductor application are also diverse such as in the field of power electronics, servo control application and energy.  Some examples are machine control units in automobiles, smart mobile phones, and control units in industrial automations, robotics, solar energy etc. 
With a wide range of application, semiconductor industry commands a business little more than $330 billion worldwide.  Supply chain in the semiconductor industry is characterized by the price sensitivity, constant innovation, product complexity, collaboration with manufacturing partners and globalization of its value chain.  The semiconductor product is not an end product by itself and is usually used to build one and hence its supply has a significant impact to the business downstream.  Low margin in this business requires higher volume turnover for them to be in green.   Competition and the above challenges forces the industry to emphasize on the customer delivery performance and service levels to their clients, who are from diverse segments in the market. They have to add value not only to the technology through innovation but also to the supply chain process by reduced cost along with reduced reaction time to demand.

  Customer delivery function is identified as the priority one processes to sustain in the semiconductor business.  It involves order capturing, calculating demand, delivery promising, tracking logistics till ownership transfer to customer and keeping customer informed.  This is supported by the planning function to ensure service levels that reduces or prevent line down situations for their clients and maintain optimum inventory.  The key performance elements of the customer delivery that depends on the supply chain are -
a. Reaction time to the demand.  The ability to respond with promises or exceptions to the client.
b. Ability to meet the customer demand as per the schedule with negligible or no slippages
c. Real time status information availability.  This is the ease of accessing status of inventory in terms of location, reservation and quantity.

Continue reading " Customer Delivery in Semiconductor Industry " »

January 13, 2016

Next Generation Telecom Billing - SIs role

Till recently Telecom Billing Implementations, Transformations have had a decent share of the pie with SIs. However technological advancements like LTE advanced/direct, NFV & SDN, Cloud enablement to service the current (digitization, omni channel, content sharing) and new wave of services (mobile broadband, internet of everything, contextual services, mission critical services) are witnessing changes in the Telecom Billing applications to cater to the growing stakeholders and evolving business, charging models. Cloud and Convergence has never been so much in focus as now. Market is huge for billing. Evolution of Billing applications to cater to these changes has necessitated not only Billing Product Vendors but also Network Vendors to plunge and have a pie of the share.   

Network Vendors have evolved themselves to provide E2E B/OSS Solutions in addendum to the latest network deployments. The B/OSS Solution offering being pre-integrated with their network has made the whole proposition for a CSP highly cost effective with single accountability. With next generation necessitating the new network rollouts, B/OSS solutions is primarily now being delivered by Network vendors globally. Key Tier 1 Billing Product vendors in the recent past have spread their wings globally by acquiring other product vendors e.g. a product vendor dominating in the North America market after acquiring an another product vendor dominating in LATAM, APAC have now presence in the markets that they earlier did not reach out. There has been a growth in billing product vendors serving Tier 1 and Tier 2 recently, which rests the market more in hands of the product vendors. Together network and product vendors have had and are positioned for a huge pie of the market share. This complemented by solutions being cloud enabled, professional services units being set up to roll out and implement product solutions is narrowing down the scope of SIs.

So do SIs like Infosys have a role to play in enabling billing for the next generation services and getting ourselves associated in the value chain? Is there anything that we bring in this value chain? Let's first take a look at the growing value chain of telecom billing. The key stakeholders for billing would extend from current Service Providers, OTT Players, 3rd Party Content Providers, wholesale providers to the world of everyone in Internet of Everything like Autonomous Vehicles, M-health, Devices giving Contextual Services, Virtual Networks being billed for services aligned to the devices and the list is pretty long. This throws open a new set of user community to be billed, a high potential for SIs. Secondly, what we bring as a value to the table? We bring Strong knowledge of Processes, Domain and Delivery. We carry with us rich transformational experience, experience of having worked in multiple geographies, knowing pitfalls to avoid. We bring with us the thought leadership served in one market to be cross leveraged in another geographies. We put on table the rich cloud, integration and Big Data experience. More importantly, for Stakeholders the key advisory role to help them get where they want to, suggesting what would work best for them both in terms of Strategy and Technology.

However, in all of the above, what we need to be abreast is Technology, advancements being made in their billing apps. This would necessitate both with Network Vendors and Product Vendors
- Partnering, Investing and cross-skilling
- Build and Sustain excellent partner relationship. Sustenance is key
- Co-develop. We can augment their billing apps by helping them develop their functionalities, API gateways for customer empowerment, partnership enablement.
- Complement billing implementation on cloud, offering Billing as a Service
- Complement on the surround applications like Big Data and its integration

There is a potential for symbiotic relationship to be built and leveraged. All it needs is the first step, which SIs will need to take this time. SIs would need to identify the target markets and the vendors they want to partner with, build specific go-to-market solutions in a short time frame and reach out to the market aggressively. SIs are bound to stay and have the potential to earn a big pie of the market, provided they take the first step.

Billing - Embracing Next Generation Telecom Services

Telecommunication as a technology has never been so close to us than it is now. Every enhancement, innovation across any industry vertical leverages the power of telecommunication and this is just the beginning. Advancements in telecommunication and human desire to have control, have first-hand information on services and spend real time has moved the power in hands of end customers. More than ever, everyone involved in the value chain is now and will be willing to pay for the services and the benefits that they derive from it. This is making the industry invest in innovative solutions with user centricity, low cost and faster delivery as the main themes necessitating changes in the Telecom billing space.

Telecommunication is already witnessing change in form of Digitization, omni-channel experience, rich content being provided by various partners in form of various applications over the cloud. This is evident from the fact that we already have approximately 7 billion mobile connections, more than 100 billion app downloaded and 270 billion app downloads expected by 2017. This has enabled Telecom billing to be now realized sitting close the customers and is no longer viewed as a mere Back end system. The value chain of billing has expanded from End Customers, CSPs to include OTT players, 3rd Party partners providing innovative solutions and content.

Telecom billing applications traditionally have been focused on billing end customers i.e. retail or enterprises mostly in postpaid mode. However, aligning to the current trend there is a need for these applications to bill real time, provide real time alerts to end customers monitoring their spend, provide proactive recommendations to end customers by analyzing their usage and spend. The same billing applications now need to be extended to integrate on real time basis with OTT Players and 3rd Party providers for faster revenue settlements, reconciliations, settling any dispute and concerns to keep all the stakeholders happy. This along with the omni channel digitization that the end customers are looking for have necessitated billing applications to develop rich, reusable APIs, which had never been the focus of billing applications. These reusable APIs in time to come would be backbone of the billing applications when it comes to cloud.

In addendum to the ongoing wave are the next generation technological advancements enabling new services. Some of the technological advancements being LTE advanced/direct, VoLTE, NFV, SDN and convergence, both services and spectrum. Next Generation would be an era of new services (enabling direct device to device discovery and communication without latching to central network, enabling context specific dynamic network resource allocation), connecting new industries, and empowering new experience for everyone in the value chain. New services in the form of smarter cities; proximal and aware services for e.g. letting user know of the nearest healthcare; mission critical applications for e.g. monitoring power grid; autonomous vehicles; mobile broadband providing enhanced speed, security. All this is getting complemented with the advent of new devices, sensors, robotics etc.

Above would necessitate 2 big changes. First movement from "customer" to "user" centric approach. User would not only be end customers, but devices, sensors, networks, robots etc. Second, customer sitting at the edge of the value chain/network today would soon be seen as under the gamut of users and these users being an integral part of the value chain/network. Not only connectivity but content and computing is expected moving closer to this new user. We are soon to witness the true world of "Internet of Everything". Approx 25 billion devices are assumed to be interconnected by 2020. The services being rendered by and to this new user community is soon to fall under the umbrella of being billed/to bill. This would require telecom billing applications to be architected afresh, configurable as much as possible supporting new charging models real time supporting growing "user" community.  Telecom Billing applications would need to stretch to provide multi industry support, industry specific policy management, service specific and agnostic charging, OTA (over the air) and NFC (Near Field Communication) payments. Some of the new charging models serving new users could be: Dynamic intelligent pricing based on the time and load, context and priority based, content and priority based, value based etc. This new user community creating volumes, charging models, partner trust as never seen before would stretch Telecom billing applications envelop on lines of Scalability, reliability, security and performance. 

Cost has been and will always be one of the major driving factors or should we say "low cost". All services, innovations, automations being done on one hand is to provide a fresh set of services would need to ensure that the cost remains low and affordable. The new user value chain would soon be on the two sides of the same coin i.e. being billed and capable of billing. This is driving and would drive telecom billing applications to be made available as a Service, enabled on cloud/premise, shall we say: "Billing as a Service" necessitating the telecom billing applications to evolve themselves on security, access management and stringent KPIs. In addendum to cloud, to keep costs low, Users are looking at convergence, adopting different strategies i.e. convergence of billing applications across countries, service lines (triple, quad play), and customer segments (retail, enterprise). Telecom Billing Applications would need to be enhanced to handle such varying convergence strategies providing agility, flexibility and scalability.

Telecom billing applications would need to be enhanced, architected to handle the next generations and changing market dynamics especially in light of LTE Advanced, Internet of Everything and Cloud.

September 22, 2013

Infosys Finance Transformation Solution for Financial Services

Guest post by
Giriraj Somani, Industry Principal, Infosys


The FSI industry is under severe stress to achieve risk-weighted profitable growth, address changing regulatory compliance and accounting requirements, continue business growth by providing products at the right price and value to customers and enhance employee productivity through higher automation and simplified reconciliation.

Continue reading " Infosys Finance Transformation Solution for Financial Services " »

September 16, 2013

Cloud Vs On Premise - Where do you go?

One of the most frequently asked questions by Enterprises all over the world today is - Should their Applications be on the Cloud or On-Premise?
My 3 part Blog series tries to answer this question by looking at various aspects of Cloud and On Premise solutions and then coming up with the best suited model as per Customer Business requirements.

In the first part of this blog series, we will be taking a deeper look into the features of both the Solutions.

Continue reading " Cloud Vs On Premise - Where do you go? " »

September 12, 2013

External Transactions and Automatic Bank Reconciliation

Guest post by
Kiran A. Mathew, Senior Associate Consultant, Infosys


Lack of internal controls on reconciliation and estimation cash in your organization can lead to various issues like:

  • Lack of holistic view of cash position which impair management decisions
  • Misappropriation of Cash and other fraudulent activities.

Organizations always resort to bring in the internal controls in cash position analysis and reconciliation process to address these issues.

Continue reading " External Transactions and Automatic Bank Reconciliation " »

September 11, 2013

Solutions to curb market volatility and support the falling currency

Guest post by
Surabhi Shah, Consultant, Infosys


With the fluctuating market trends and growing need for more foreign borrowings has changed the face of Indian economy significantly. Tracing the genesis back of the rupee-dollar relationship, rupee's journey has taken several folds since 2012.  The year 2012-13 has been a roller-coaster ride for Indian Rupee with rupee depreciating all time low to 68.80. As a stepping stone, RBI came up with continuous measures to tighten the liquidity in the economy and to support the depreciating currency. With India being a developing economy and sky touching inflation, the depreciation of currency was quite evident. However, to curb the scenario, improvement in local macro economic factors is the most fundamental variable to sustain appreciation of Indian currency and economy growth in medium term.

Continue reading " Solutions to curb market volatility and support the falling currency " »

Budgeting at granular level in Oracle Project Management

Guest post by
Rajan Gupta, Senior Consultant, Infosys


Budgeting is one of the key features of Oracle Project Management (PJT) to maintain the financial control on the Project. Different plan types and versions can be created to do the what-if scenarios. Budgeting and forecasting helps Project Managers/Controllers to keep tab on financial health of the Project. Unless budget is accurate, forecast figures will not be correct. Budgeting in PJT can be done based upon resource allocation of resources, financial categories, material items consumption.

Continue reading " Budgeting at granular level in Oracle Project Management " »

Siebel Open UI - Steps closer to Enterprise Mobility

Guest post by
Alpesh Narendra Chauhan, Lead Consultant, Infosys


Enterprise Mobility: 

Field work force wants to access CRM applications on their mobile devices, giving them agility and flexibility to access required data anytime and anywhere to respond to customer query quicker. Consumerization of IT is enforcing enterprises to go for mobility solutions. Enterprises are defining mobility strategies to define long term mobility goals. Users are expecting to use same consumer technologies for personal as well as professional work, which is resulting in surge of BYOD (Bring Your Own Device) implementation. With emergence of smart devices usage, enterprise mobility is going to gain further momentum.

Continue reading " Siebel Open UI - Steps closer to Enterprise Mobility " »

September 10, 2013

Oracle ADF Mobile - Taking the pole position on Enterprise Mobility

Guest post by
Praveen Verma, Project Manager, Infosys


With the advent of wireless technology and smartphones, world now realizes that this century will be the century of transformation, led by communication. We will continue to see massive changes in the way information is made available. This ongoing transformation is also being acknowledged by various industries, who in-turn, have started exploring various possibilities, challenges and opportunities with the changing environment.

Continue reading " Oracle ADF Mobile - Taking the pole position on Enterprise Mobility " »

Sick and tired of allocating quotas? Switch to Oracle Fusion CRM Quota Management

Guest post by
Vidyullatha Prakash, Senior Associate Consultant, Infosys


Over the years, managing sales quotas across the sales organization has been an excessively resource and time consuming endeavor. Across industry verticals, sales managers had come to loathe "that time of the year" when their job was to set sales quotas and territories. This cumbersome process required sales executives to coordinate infinite reports and spreadsheets, often leading to delays and humongous errors. Furthermore, since it was an annual exercise, no updates were done when team changes or re-organizations happened or when there were any additions/deletions to the sales teams. Oracle Fusion Quota Management comes across as a breather to sales managers since it provides a number of capabilities that drastically reduce the time and effort required to perform the sales planning process. They can also leverage deep territory insights and related analytics to automate the calculation and reconciliation of bottom-up quotas based on the predicted market potential or historical performance of the territory. They can benefit from the rich set of embedded analytics by automating the distribution of assigned quotas to salespersons using pre-defined or custom distribution formulas. It also makes life easier for Incentive Compensation Analysts by keeping them informed of any changes being done to Quota allocations. Thus, the Quota management module in Fusion CRM aids to resolve numerous key business challenges like Complex Quota Allocation, Inaccurate Tracking, Unclear Results, Limited Forecasting and Long Sales Planning Cycle.

Continue reading " Sick and tired of allocating quotas? Switch to Oracle Fusion CRM Quota Management " »

September 6, 2013

Oracle Fusion Sourcing & Spend Analytics: A solution to your sourcing issues

Guest post by
Sucheta Devaraj, Senior Associate Consultant, Infosys


Procurement activities today have a very significant role to play in any business. The objectives of a business have gone much beyond the traditional belief that procurement's principal role is just to procure goods and services to meet the organization's requirements. These activities impact the expenses incurred by an organization and thus impact the bottom line as well.

Continue reading " Oracle Fusion Sourcing & Spend Analytics: A solution to your sourcing issues " »

Improvise the way you incentivize with Oracle Fusion Incentive Compensation

Guest post by
Vidyullatha Prakash, Senior Associate Consultant, Infosys


Over the years, sales organizations have faced multiple challenges when it came to incentivizing the sales force. Some of the key issues that have plagued businesses have been underperforming sales channels that occur because of sales plans not driving the correct selling behavior. As a result, sales strategy changes take a long time to be replicated in the system and results in high cycle time to compute compensation eligibility. Also, as a side effect of this, organizations are unable to recognize, reward and retain top performers. This is the standpoint from the business side. There is a whole other set of problems related to accuracy and line of sight facing the sales force in the field. Sales Representatives are often in a quandary as they lack clear understanding on which opportunities to chase, which of those are high margin or high value deals that will maximize their incentive compensation. They also have poor visibility to their earnings or quota.  Dispute Handling, being an extensively prolonged manual process, is another mammoth nuisance in itself. Hierarchical approvals still rely on constantly changing excel versions that prove to be a nightmare to the sales organization.

Continue reading " Improvise the way you incentivize with Oracle Fusion Incentive Compensation " »

CX 2020: Soothsayer who saw the future?

Guest post by
Saurabh Vasant Muley, Group Project Manager, Infosys


With availability of multiple channels for interactions, increasing influence of social media & ability to be connected on the move, customer's expectations from brands/enterprises have increased many-fold. Since interaction with a brand can happen thorough various channels, user journeys have become more complex & less predictable. This is an excellent opportunity for enterprises to leverage this situation to their advantage.

Continue reading " CX 2020: Soothsayer who saw the future? " »

September 4, 2013

Oracle Project Manufacturing - A complete solution for project manufacturing based industries

Guest post by
Srushti Gogate, Senior Associate Consultant, Infosys


Oracle Project Manufacturing is a part of the Oracle e-Business Suite which provides integration between Oracle Projects and Oracle Manufacturing applications. Typically in project based organizations like aerospace, manufacturing and EPC industries, Oracle Project Manufacturing; commonly referred as PJM provides a robust and comprehensive solution for managing project finances and supply chain.

Continue reading " Oracle Project Manufacturing - A complete solution for project manufacturing based industries " »

Cost Effective And Flexible Shared ERP Solution for SME Segment (Part-3)

Guest post by
Ajay Ashok Verekar, Senior Consultant, Infosys


In part-1 and part-2, we discussed ERP solution to SME and its features and limitation, now we will talk about benefits to system implementer (SI).

Continue reading " Cost Effective And Flexible Shared ERP Solution for SME Segment (Part-3) " »

First Financial Period Closure Post Go-Live for a Large Transformation ERP Program (Part-1)

Guest post by
Hemantkumar Nathu Lothe, Senior Consultant, Infosys


For any transformational project, Go-Live is the ultimate goal. However, this is not end of the episode and the real action start during the first financial period closure. Most of the times, the period closure activity is being considered as the barometer for the successful implementation and hence it becomes imperative that the first period closure is as smooth and without surprises.

Continue reading " First Financial Period Closure Post Go-Live for a Large Transformation ERP Program (Part-1) " »

August 30, 2013

Service Excellence through Enterprise Knowledge Management

Guest post by
Runal Vinodchandra Vakharia, Senior Associate Consultant, Infosys


We are in times where the world is moving at a faster pace, customers are matured and companies are competing with one another to retain customers, while looking to increase revenue from current customers. This has led to the understanding that service offerings can be important differentiators and provide an opportunity to create a customer bond through emotion therebyRunal - Image - 12.jpg improving overall customer service experience. One of the tools to enhance customer experience is by deploying knowledge management tools to disseminate key information to service personnel/customers on the fly.

Continue reading " Service Excellence through Enterprise Knowledge Management " »

August 27, 2013

Cost Effective and Flexible Shared ERP solution for SME Segment (Part 2)

Guest post by
Ajay Ashok Verekar, Senior Consultant, Infosys


In part-1, we discussed about importance of small and medium enterprises in global market and challenges faced by SME for ERP implementation.

What IT companies can offer -

I think proposed solution will empower SME to go for good ERP system like Oracle or any other ERP solution. Our solution can be accessible to small scale to large scale enterprises.

Continue reading " Cost Effective and Flexible Shared ERP solution for SME Segment (Part 2) " »

August 23, 2013

Streamline Territory Management Process using Oracle Fusion Territory Management

Guest post by
Vikrant Venkata Leela Addepalli, Lead Consultant, Infosys


In the present competitive environment, assignment of right sales resource to a sales account goes a long way for any organization in terms of gaining Customer Confidence and in generating good revenues & posting decent margins.  Considering the evolving technology, most Organizations would like to look beyond traditional way of assigning Sales Resources to a Sales Account, which was just based on the location of the Sales Account. Oracle Fusion Territory Management is a comprehensive territory management solution for any Organization for assignment of Sales Resources to a Sales Account.

Continue reading " Streamline Territory Management Process using Oracle Fusion Territory Management " »

New approach of Social Project Management with Oracle Fusion PPM

Guest post by
Sandeep Suresh Deshpande, Principal Consultant, Infosys


Project teams today are exposed to increasing pressure to complete the project on time within budget under dynamic conditions of -

  • Rapidly changing Project Management perspective
  • Distributed teams working in highly volatile environment chasing moving targets
  • Problems arising out of knowledge dissemination
  • Complex long running projects

Continue reading " New approach of Social Project Management with Oracle Fusion PPM " »

Why clients prefer Oracle BPM over Oracle Workflow

Guest post by
Rinku Das, Technology Architect, Infosys


Now-a-days most of the Oracle clients are migrating from Oracle E-Business Suite 11i to Oracle E-Business Suite R12. This is due to the addition of new oracle modules in R12, new features in the existing modules in R12 and many more. But the most important from the integration point of view is the architectural change which gives more flexibility to integrate with other non-Oracle applications. Better integration can be achieved using Oracle Fusion Applications but as it involves high cost and requires skilled fusion resources clients prefer to migrate to Oracle E-Business Suite (EBS) R12.

Continue reading " Why clients prefer Oracle BPM over Oracle Workflow " »

July 31, 2013

Challenges in implementing KYC norms effectively

Guest post by
Harshil Dave, Senior Associate Consultant, Infosys


Close to 22 Indian banks were fined a total of Rs. 49.5 Cr. by the banking regulation authority Reserve Bank of India (RBI). These banks were found in violation of Know Your Customer (KYC) norms laid by RBI. The KYC norms that were violated were the ones aimed at preventing money laundering activities. KYC has 2 components Identity and Address, while Identity remains a constant, the address of customer might change over a period and hence banks are required to periodically update their records. Under KYC norms, all customers of the bank are expected to submit the PAN card details, address proof details and proof of identity issued by a government authority such as Passport authority etc. From recent events it seems to appear that these KYC norms have not been implemented and followed by several banks.

Continue reading " Challenges in implementing KYC norms effectively " »

Net Stable Funding Ratio - An indispensable parameter from Basel III perspective?

Guest post by
Sukruti Suresh, Senior Associate Consultant, Infosys


Ever since Basel III regulations were introduced, inclusion of the parameter "Net Stable Funding Ratio" is a hotly debated topic.  Basel III Regulations aimed primarily at providing an outline for high quality capital, a well-rounded risk handling as well as build up reserves that institutions can fall back on in dire situations. This gave rise to the introduction of 2 standards of liquidity, which would enable banks to sustain the shocks due to sudden economic loss. These factors were the Liquidity Coverage Ratio (LCR) & Net Stable Funding Ratio (NSFR).

Continue reading " Net Stable Funding Ratio - An indispensable parameter from Basel III perspective? " »

July 19, 2013

Cost Effective And Flexible Shared ERP solution for SME Segment (Part 1)

Guest post by
Ajay Ashok Verekar, Senior Consultant, Infosys


This blog is about ERP system for SME (Small and Medium Enterprise) and business opportunity for IT companies. Small and Medium Enterprises still feel ERP as jargon and not useful to their routine business. SMEs are not showing interest in the ERP products like SAP, Oracle due to limitation of IT spending and not much good option available in the market for low cost.

Continue reading " Cost Effective And Flexible Shared ERP solution for SME Segment (Part 1) " »

Oracle Financial Accounting Hub (FAH): Multi Level Drilldown

Guest post by
Ashish Gupta, Principal Consultant, Infosys


One of the latest buzzwords in FSI Industry is Financial Accounting Hub (FAH). FAH replaces the legacy accounting systems/programs and provides a rule based accounting engine to generate accounting entries. FAH integrates the Product Systems to Oracle General Ledger (GL).

Oracle standard FAH provides linkage from GL to SLA Journals i.e. the standard drilldown works from GL to SLA. Users can drilldown from GL to SLA journal Lines that provides additional sub-ledger details like Event model details, Supporting References, Identifiers and Descriptions etc. These details are useful enough to reconcile the transactions/records between GL and SLA.

Continue reading " Oracle Financial Accounting Hub (FAH): Multi Level Drilldown " »

April 1, 2013

Vanilla Enterprise: Paradigm, Considerations & Trends

Guest post by
Supratik Ray, Principal Consultant - Manufacturing vertical, Consulting & Systems Integration, Infosys


Enterprises embark on application implementation programs and adopt different approaches to attain goals like improving efficiency, collaboration, enhancing customer experience and employee productivity. The approach to implement enterprise application has been evolving due to learning and changes in ideology and technology. Experiences across multiple large scale transformation programs highlight the challenges, paradigms, decision considerations and some noticeable trends.

Continue reading " Vanilla Enterprise: Paradigm, Considerations & Trends " »

March 13, 2013

Green Insurance: Managing Risks of Going Green

One of the latest Buzzwords in the Insurance Industry is Green Insurance.Going green may be the demand of the day,

but doing so may not be an easy task and comes along with a whole lot of risks which need to be managed.

This also throws an opprotunity to Insurance providers to introduce new products and service offerings in the market.

Continue reading " Green Insurance: Managing Risks of Going Green " »

January 28, 2013

Best of breed functionalities in Project and Portfolio Management space

Guest post by
Rajan Gupta, Senior Consultant - Manufacturing vertical, Consulting & Systems Integration, Infosys


Overview of Oracle Projects core functionality

Oracle Projects is a widely used application in project centric organizations and provides a comprehensive enterprise project management solution. Oracle Projects suite includes modules like Project Costing, Project Billing, Project Resource Management, Project Contracts, Project Manufacturing, Project Management, Project intelligence  and Project portfolio. Life cycle of the project starts with bidding of projects, creation of project opportunities, scheduling of activities, assigning resources, budgeting and then execution of the project. Execution of the project includes budgeting of the project, managing deliverables, collecting cost on the project (Time entries by employees working on the project, software & hardware purchase, travel etc.), shipping and generating forecast. Oracle Projects has been undoubtedly the leader in controlling financial and delivery aspects during the execution of the project. Project costing (PJC) and Projects billing (PJB) have always been the Heart of Oracle Projects and are widely used modules. Oracle Projects has standard streamlined interfaces with Financials, Human resources, manufacturing, time and labor engine and supply chain management modules. That makes Oracle Projects a stable application to execute different types of projects in the company.

Continue reading " Best of breed functionalities in Project and Portfolio Management space " »

December 12, 2012

Video: The Infosys Experience in Oracle Fusion Human Capital Management Suite

Mukesh Nakra, Associate Vice President, Consulting & Systems Integration, Infosys, speaks to the Oracle PartnerNetwork (OPN) PartnerCast Channel about the Oracle-Infosys partnership, investments Infosys has made in Oracle Fusion Human Capital Management (HCM) suite, and our capabilities. Infosys is the first Oracle Fusion HCM 11g specialized partner.


Posted with permission of Oracle Corporation

Continue reading " Video: The Infosys Experience in Oracle Fusion Human Capital Management Suite " »

Machine-to-Machine Technology (M2M): Imperatives in Manufacturing Industry

Guest post by
Neha Barnawal, Senior Associate Consultant - Manufacturing vertical, Consulting & Systems Integration unit, Infosys


  • Continental Airlines had started its flights through Polar Regions last year with Boeing 737-700/800 and Boeing 757. The technology used is Satellite Communication wherein communication is maintained between the plane and the Air Traffic Controller automatically without pilot getting involved.  This set up is saving time and money both for the airlines and the passengers.
  • The UK government is targeting to plant more than 50 million smart meters in homes and business set-ups by 2020. A smart meter can provide real time energy usage information to the owners for utilities like electricity and gas. It can also enable the users to pass back the excess energy to the utility provider and get the credit in the subsequent bill.
  • With the On-Star service of General Motor, remote assistance is possible for a GM vehicle wherein an engine issue can be quick fixed remotely or any emergency services can be contacted in case of accidents or any kind of trouble.
  • Peer-to-Peer car sharing company Relay Rides has got into a deal with GM to provide an option to the On-Star subscribers to rent out their vehicles. With a satellite connected unit and a mobile App, the car owners can track their car, unlock the locked door and locate where the car is parked. The owner can charge the rental based on the parking location of the vehicle.

All the cases mentioned above have one thing in common - application of Machine-to-Machine technology. As most of us are aware of M2M; its usage can be traced back to World War II where navigation sensors were used to establish communication between satellites and rocket engines to be fired and guided.

Continue reading " Machine-to-Machine Technology (M2M): Imperatives in Manufacturing Industry " »

November 26, 2012

A Maverick Approach to DWH Performance

Guest post by
Kaushal Kumar, Technology Lead, Infosys


Performance of any application is the most ignored ingredient of any application implementations be it ERP, Reporting, Transaction systems. However reports being the highest visibility item owing to fact that audiences are the top brasses in organization chart, is quickly diagnosed and subsequently punished. Hence a correctly built report is half built report until it runs fast.

We recently came across a such implementation where a revenue report (name suggests the criticality) was running in hours, though perfectly designed, still miles to go before the result appears. Evidently it was a big pain point from report authors to report consumers and we got to put thinking caps on!

Continue reading " A Maverick Approach to DWH Performance " »

October 5, 2012

Social Business Update: Infosys BrandEdge and Oracle SRM

Guest post by
Michael J. Lee, Social Strategist, Infosys


Shibu and Radical Progress

Continuing the tradition of preceding Larry Ellison's keynote, Infosys CEO S. D. Shibulal opened by celebrating 3 ideas which changed the world: the Wright brothers' flight, the discovery of Penicillin, and Berner-Lee's first web site. In chronological order, this progression came from individual inventors, research institutions, and then corporations. Now corporations are the new centers of innovation and discovery, and they are driving radical progress in 3 ways: product and process innovation, creating new consumer experiences, and business model innovation.

Continue reading " Social Business Update: Infosys BrandEdge and Oracle SRM " »

October 3, 2012

Radical Progress : Infosys Keynote at Oracle OpenWorld 2012

Guest post by
Abhishek Sabharwal, Principal Consultant, Infosys


They say the time stops at Oracle OpenWorld (OOW) when a keynote is on! Thousands of folks from our industry (clients, partners, media, analysts, academia) get charged up to know more about what's coming in the ever dynamic IT world, waiting patiently much before the keynote actually starts. While yesterday's keynotes were focused around innovations in hardware, social, cloud that Oracle continues to drive, the focus of Infosys keynote was about Radical Progress. I quickly reconfirmed the meaning of the world radical on my iphone and it said, something that changes the fundamentals. The first thing that I could think of was the world moving from flat to being round by Galileo which was then challenged by the church as well.

Continue reading " Radical Progress : Infosys Keynote at Oracle OpenWorld 2012 " »

September 25, 2012

Oracle E-Business suite on Exadata - A Reality

Guest post by
Vinayak Gangadhar Kurdekar, Technology Lead, Infosys


Exadata when it was launched by Oracle a couple of years back initially created a sensation in the market as a hardware platform engineered by Oracle in collaboration with HP for hosting large databases. Later as time progressed and technology matured, Exadata became synonymous as a machine that provided extreme performance and scalability for both OLTP and datawarehouse applications.  Both Oracle developer and DBA community had the impression that Exadata has been mainly developed for hosting databases with large amount of data typically seen in a datawarehouse environment and were not aware if oracle's E-Business suite of applications can be hosted on Exadata. The answer is yes; currently Oracle E-business suite release 11i with 11gR2 database is certified with Oracle Exadata V2 machine. Oracle is currently working on the certification of the E-Business suite release 12 on exadata and the same should be available in the near future.

Continue reading " Oracle E-Business suite on Exadata - A Reality " »

September 17, 2012

Oracle Fusion Procurement - Empowering Procurement Function (Part -1)

Guest post by
Sirish Newlay, Consultant, Infosys


Purchasing department in an enterprise has taken a center stage in the recent years with more and more enterprises investing hugely to make sure they buy the best, at the best and from the best it becomes immensely important for buyers to make sure they are abreast with latest trend in the procurement world.

Also the race to remain on top has made a great impact in way procurement business functions align with other business functions in an enterprise today and in future for example looking ahead in time with expansion of procurement scope we see importance of rethinking talent management. From financial perspective we see a high dependency on costing methodologies.
In this blog, I provide an overview of "Oracle Fusion Procurement" application and briefly discuss the recent procurement industry trends and in the Part-2, I will provide our point of view regarding how Oracle Fusion Procurement and its capabilities cater to the recent procurement trends.

Continue reading " Oracle Fusion Procurement - Empowering Procurement Function (Part -1) " »

Oracle Fusion Supply Chain Management - Transforming Business Operations (Part-1)

Guest post by
Rajesh Rajagopalan, Senior Consultant, Infosys


Supply chain management is a core function of any organization which sells/buys/utilizes products and services. It empowers an organization to work on margin improvisation and improve on working capital. However, organizations in a quest to satisfy customer requirement, may end up piling up stocks, build redundancy in spare parts or consumables. An effective supply chain solution in an organization must address this in every aspect like stock procurement plan, stock rotation, demand planning, fulfillment and warehouse operations.

In this blog, I provide an overview of Oracle supply chain management of Oracle Fusion suite and briefly touch upon the supply chain industry trends. In the next part, I will bring forward our point of view on how Oracle Fusion supply chain management caters to these industry needs.

Continue reading " Oracle Fusion Supply Chain Management - Transforming Business Operations (Part-1) " »

August 29, 2012

Whether to use 'Oracle Project Resource Management'

Gust post by
Rajan Gupta, Senior Consultant, Infosys


Oracle Project Resource Management (PJRM) is a self-service application in Oracle Enterprise applications and provides a solution to effectively manage resource allocation on projects in project centric organizations.  PJRM has been a buzz word in PPM when Oracle started rolling out PPM solutions to its customers. The effective goal of implementing PJRM application is to find the right people for the right projects at the right time which is ultimately achieved by streamlining the demand and supply of resources in an organization. Project Resource Management considers only labor resources and assignment of those resources at the Project level only (not at task level) and is a not time based application.

Continue reading " Whether to use 'Oracle Project Resource Management' " »

June 28, 2012

PeopleSoft to Taleo Integration - An Approach (Part 2)

Guest post by
Neha Barnawal, Senior Associate Consultant, Infosys


In the first part of the blog one of the approaches to integrate Taleo Talent Acquisition and Performance Management modules with Peoplesoft Core HR module is outlined which involves imparting the Peoplesoft data to Taleo via an outbound Interface.

Continue reading " PeopleSoft to Taleo Integration - An Approach (Part 2) " »

June 13, 2012

Oracle Mobile Supply Chain Applications : Be Mobile, Be Quick, Be Accurate and Reduce Waste

Guest post by
Shantanu Bedekar, Senior Consultant, Infosys


Anyone who has visited a manufacturing plant or a warehouse knows that there is always a time-lag between physical movement of material and recording the same in the system. The unavoidable reason of this is: material is stored in racks, bins, containers spread across the warehouse or shop-floor but computer terminals on which Oracle forms are opened to enter data are far and few.

Continue reading " Oracle Mobile Supply Chain Applications : Be Mobile, Be Quick, Be Accurate and Reduce Waste " »

June 1, 2012

PeopleSoft to Taleo Integration - An Approach (Part 1)

Guest post by
Neha Barnawal, Senior Associate Consultant, Infosys


Talent Management contributes to the backbone of any of the HRMS system and its market has been evolving over time. As per a report from Bersin & Associates- a specialist research firm- an amount of more than $3 billion has been spent by the organizations to buy talent management softwares in 2011 and this number is expected to increase by 16-17% in 2012.

Continue reading " PeopleSoft to Taleo Integration - An Approach (Part 1) " »

April 26, 2012

Basel III - Leading the way to herald a paradigm shift in Risk Management

Guest post by
Sukruti Suresh, Senior Associate Consultant, Infosys


The financial crisis of 2008-09 paved way for a regulatory reform that was revolutionary. The impact of this crisis was so severe that the losses it caused led to a near collapse of the financial system and crippled the economy to a large extent. Considering market sentiments, the need for a new set of reforms was at an all time high. This led to an intervention by the Regulators on a global scale. Slowly and steadily, the economy regained a semblance of stability. The next obvious step in the process of recovering and stabilizing was a detailed analysis of the cause of the unparalleled failure of the financial system the world witnessed. There seemed to be a collective failure of Banking, regulation as well as supervision. With massive amounts of the tax payers' money being pumped towards reviving or "bailing out" crumbling financial markets and institutions, finding the cause and solution for the problem was the need of the hour. This eventually resulted in a complete rework of existing regulations which included changes in capital management, liquidity, Governance etc. The events that transpired in 2008-09, led to the revamping of the Basel 2 regulations and paved way for the Basel 3 regulations.

Continue reading " Basel III - Leading the way to herald a paradigm shift in Risk Management " »

April 13, 2012

Oracle Hyperion Upgrade- Opportunities and Possibilities

Guest post by
Hari Ram, Technology Analyst, Infosys


The rapid progress in technology makes today's-latest seem like tomorrow's-outdated. The change may not always mean 'mere increase in the version number' or 'change in look and feel'. The newer version of a platform or product more often than not brings a bag of advanced features that will simplify the process, increase usability, fix earlier defects and most importantly provide more value for the buck spent.

Continue reading " Oracle Hyperion Upgrade- Opportunities and Possibilities " »

April 10, 2012

Payroll Interface in Multi Geography Environment: Key Focus points

Guest post by
Neha Barnawal, Senior Associate Consultant, Infosys


In organizations operating out of multiple geographies; country/region specific Payroll Vendors are increasingly preferred over the centralized HR Operations systems. While the importance and complexity of Payroll Processing is unquestionable in any HR system; different Payroll systems for different countries make it all the more complicated.

Continue reading " Payroll Interface in Multi Geography Environment: Key Focus points " »

February 19, 2012

OBIEE 11g Upgrade - Some Key Considerations

Guest post by
Karan Chadha, Associate Consultant, Infosys


OBIEE 11g was launched amidst much fanfare in mid 2010 and the feedback since then has been fairly positive. Owing to this success, the market is seeing a lot of traction towards OBIEE 11g upgrade. I was a part of one such upgrade project and based on my understanding I am sharing a few key considerations:

  • Why should an organization upgrade to OBIEE 11g?
  • How automated is the upgrade and how much of manual effort is involved?
  • What would be the tentative timelines to complete the upgrade?

Continue reading " OBIEE 11g Upgrade - Some Key Considerations " »

Thinking beyond Hyperion Essbase for planning (Part 2)

Guest post by
Hari Ram, Senior Systems Engineer, Infosys


In the previous part of the blog, I discussed about the basic differentiators between Essbase & Hyperion Planning based Financial Planning systems. In this I am sharing thought on Data and Process management aspects of both the approaches.

Continue reading " Thinking beyond Hyperion Essbase for planning (Part 2) " »

January 24, 2012

Thinking beyond Hyperion Essbase for planning (Part 1)

Guest post by
Hari Ram, Senior Systems Engineer, Infosys


Oracle Hyperion Essbase provides the best of multidimensional database capabilities in terms of performance and features. The Essbase lovers and existing users may believe that Essbase is sufficient enough for their planning, budgeting and forecasting requirements. Hence most planning applications still exist on Hyperion Essbase instead of Hyperion Planning - the centralized MS Excel and Web-based planning, budgeting, and forecasting solution from Oracle's Hyperion Suite of Products.

Continue reading " Thinking beyond Hyperion Essbase for planning (Part 1) " »

November 25, 2011

The last mile in financial reporting - The next big thing

Guest post by
Anand Balakrishnan, Principal Consultant, Infosys


ERP system have been adopted by over 90% of the global fortune 100 companies and 75% of fortune 500 corporates to handle the various facets of their operations. In the financial accounting space, while these companies have focused on the back office processing of records and generation of preliminary financials (P&L and Balance Sheets) a very small number of companies have any sort of automation in the last mile, namely generating the quarterly and annual financial statements that need to be submitted to varied set of external agencies including regulators, lenders and the street.

Continue reading " The last mile in financial reporting - The next big thing " »

November 18, 2011

Bridging Two Islands: A curious case of Oracle AIA

Guest post by
Vinod Kumar, Consultant, Infosys


Telecom sector has been chronically plagued by revenue leakage problems and often seen to be spending the maximum energy and budget on areas around how to not let it happen or in other words having in place an effective Revenue Assurance mechanism. Making it one of the most published area in the industry are the solutions around it yet the clients, be it the newcomers or the old-timers, are often marred by this problem. Not that there are no solution around it but it's the understanding of the solution/product offering and the judicious implementation which makes a solution stand out.

Continue reading " Bridging Two Islands: A curious case of Oracle AIA " »

November 4, 2011

Why Oracle Fusion Procurement? How does it add value?

Guest post by
Suchitha Prabakaran, Consultant, Infosys


In the current global business environment, efficient Procurement techniques, methodologies and processes play a vital role in providing a competitive edge- both operationally and financially for any organization irrespective of the size, nature of business, products dealt with, area of operations etc. Corporates now have realized the importance of streamlining and strategizing procurement processes as it makes a huge difference to the revenue and profitability of the organization.

Continue reading " Why Oracle Fusion Procurement? How does it add value? " »

October 19, 2011

International Financial Reporting Standards (IFRS): Looking beyond compliance

Guest post by
Kamaljeet Singh Bhatia, Lead Consultant, Infosys


On 26-May-2011 the Securities and Exchange Commission, U.S. (SEC) issued staff paper associated with 'Work plan for consideration of incorporating IFRS' in which it outlines incorporating IFRS into U.S. GAAP after a certain period of 5 to 7 years. In Japan the ministry in charge of financial affairs announced that decision regarding IFRS adoption may not be made until 2012, thereafter at least 5 years would be needed to make preparations. There seems to be no decision on mandatory IFRS adaptation timelines and so far it seems to remain indecisive until FY2012-2013. However over the period there has been a growing acceptance from a number of other countries.

Continue reading " International Financial Reporting Standards (IFRS): Looking beyond compliance " »

October 10, 2011

Video: Social CRM - Delivering the Next Generation Customer Experience

Guest post by
Rakesh Kumar, Industry Principal, Service Innovation Strategy, Infosys


Continue reading " Video: Social CRM - Delivering the Next Generation Customer Experience " »

October 5, 2011

Impediments to supply chain integration: An SME perspective

Guest post by
Kamaljeet Singh Bhatia, Lead Consultant, Infosys


The last few decades has witnessed numerous examples of significant competitive advantages through supply chain integration. Information sharing through superior technology is making enterprises capable to innovate and integrate in the complex networked environment. However information integration in supply chains is limited to large enterprises and small to medium scale enterprises (SME's) significantly lag to leverage technology for supply chain integration.

Continue reading " Impediments to supply chain integration: An SME perspective " »

October 4, 2011

Leveraging Fusion Business Process Model Methodology in Project Portfolio Management (PPM)

Guest post by
Sandeep Suresh Deshpande, Principal Consultant, Infosys


In today's world, business is exposed to a constantly changing environment where organizations face the most challenging situations -

  • Information silos across the value chain
  • Parallel processing amongst distributed systems
  • Mismatched products to support complex end-to-end business processes
  • Complex and long-running projects
  • Real-time project consolidation and budgeting

Oracle has done an extensive internal and external research, took the best practices from Oracle E-Business Suite, Oracle PeopleSoft, Oracle JD Edwards, Oracle Siebel and all other acquisitions to come up with a number of industry business process areas with multiple levels of decomposition. These world class business processes can be leveraged to deliver in the complex and challenging environment.

Continue reading " Leveraging Fusion Business Process Model Methodology in Project Portfolio Management (PPM) " »

September 27, 2011

Effective Sales Planning with Oracle Fusion Sales Planning Solution

Guest post by
Sushal Subashchandra Shetty, Consultant, Infosys


Are you not able to define effective territories for your sales organization?

Is your sales team swimming in the sea without targets?

Is your sales team cherry picking on prospects and you are not aware how to tackle it?

Are you losing track of your sales team's performance?

If answer to all/one of the above questions is yes, then my cent that you ought to read this further. The top problems which one of the large manufacturing company was facing were loss of productivity due to redundant and manual process, lack of consistent and efficient reporting, inaccurate commissioning.

If you are also facing the same problems as above then sales planning solution based on Oracle Fusion Applications is the one-stop solution for you.

Continue reading " Effective Sales Planning with Oracle Fusion Sales Planning Solution " »

September 16, 2011

Asset Management in Electricity Distribution Utility: "The Challenges of Getting Softer"

Guest post by
Abhishek Prasad Verma, Lead Consultant, Infosys


Power sector historically has been late in adopting IT to enable and streamline its business processes. The same is evident in its archaic operations and built in inefficiencies. However recently there has been a considerable effort by the utilities to look for all available options to improve operational efficiency in various field of operation like customer services, metering, billing etc. for improved customer services & tariff rationalization. So is the case with Asset Management System. In the first wave of transformation, the industry is looking forward to go softer and leaner i.e. it is exploring IT to replace its "Hard Book" based archaic manual systems.

Continue reading " Asset Management in Electricity Distribution Utility: "The Challenges of Getting Softer" " »

September 7, 2011


Guest post by
Vinayak Gangadhar Kurdekar, Technology Lead, Infosys


Businesses today need to increasingly leverage a unified platform to host all their database and applications at one place. To meet this challenge, Oracle has designed the Exadata server technology that bundles database and applications together to provide high performance, high availability, scalability and throughput. Mere implementation of the exadata server and its components is not enough. Disasters can strike at anytime. To ensure survivability and safeguard against any major disasters, effective backup and recovery solution is a must. The backup and recovery strategy needs to be not only precise but proven in all aspects. To achieve this Oracle has come out with multiple backup and recovery solutions designed in-house and third party.

  1. Disk based backup and recovery.
  2. Tape based backup and recovery.
  3. Backup and recovery using dataguard.

Continue reading " BACKUP and RECOVERY in EXADATA " »

August 24, 2011

Can Social Media be the next big lever for Business Intelligence? - Part 3

Guest post by
Karan Chadha, Associate Consultant, Infosys


In Part 1 of this blog, I had talked about the immense potential that Social Media data holds for getting transformed into business insights. In Part 2 I moved on to discuss Social Media Intelligence (SMI) tools and the key value adds that they provide to Organizations. I will now move on to the piece that is the most relevant for us; the piece about integrating SMI tools with conventional reporting tools like OBIEE and establishing an integrated reporting environment; an environment which leverages insights from structured enterprise data as well as fluid social data.

Let me touch upon two facets of what is now broadly known as Social BI:

  • Transforming generic insights offered by SMI tools into actionable customer specific insights
  • Richer customer insights by leveraging social data in conjunction with traditional data

Continue reading " Can Social Media be the next big lever for Business Intelligence? - Part 3 " »

July 29, 2011

Database and Application administration essential for Oracle E-Business Suite R12 upgrade

Guest post by
Umesh Tanna, Senior Technology Architect, Infosys


Oracle E-business suite R12 upgrade is a major project that organization undertakes. Functional, technical and infrastructure administration teams are the primary groups that are involved in upgrade project from IT department.  Oracle Application Database Administration activities are very critical activities in upgrade project that is performed by Oracle Apps DBA. Following are most essential aspects of R12 upgrade project from the standpoint of Oracle Apps DBA.

Continue reading " Database and Application administration essential for Oracle E-Business Suite R12 upgrade " »

May 19, 2011

Typical Challenges faced in Implementing Meter Data Management Systems in Utility Distribution Space - Indian Context

Guest post by
Dilesh Deepak Dattani, Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


A lot of Indian companies in Utility Space have either already started or in the process of starting implementation of IT Systems to which would help in increasing their operational efficiency and reducing costs. In this post I would like to highlight some of the typical challenges which we come across in such implementation projects in India.

Continue reading " Typical Challenges faced in Implementing Meter Data Management Systems in Utility Distribution Space - Indian Context " »

May 11, 2011

Oracle Exadata - A platform for consolidation (Part-1)

Guest post by
Umesh Tanna, Senior Technology Architect, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


Consolidation is one of the many key reasons for deploying and using Exadata. Oracle Exadata is an appliance - hardware and software bundled and engineered to provide maximum performance. It is a database machine that is purpose built and integrated. True, that there are high end systems that are best suited to be replaced by Exadata platform considering the growth and performance need of those system. However, by design, Exadata offers high end configuration and specification which not all types of Oracle database application that today runs in IT department need.  Hence, solid business case can be built for those systems if, some type of consolidation solution is considered which can simplify, increase availability and performance and ultimately reduce total cost of ownership.

Continue reading " Oracle Exadata - A platform for consolidation (Part-1) " »

May 3, 2011

Role of Testing in successful project implementation

Guest post by
Amit Tuteja, Senior Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


I was lucky to be part of one of the complex Oracle implementations done by Infosys Oracle Practice in Retail industry. During my work with this large retailer I got the opportunity to work on design phase and later got involved in testing phase. Most of us understand and realize the importance of Testing in any implementation but in this blog I would like to emphasize how a well planned Testing phase increased Management/ Stakeholders confidence and paved the way for a successful Implementation.

Continue reading " Role of Testing in successful project implementation " »

March 15, 2011

How to measure ROI for SOA projects? A Tollway Approach

Guest post by
Prasad Jayakumar, Technical Lead, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


Early morning I was hitting I-94W to meet my client in Milwaukee.  I wish I had my I-PASS; toll varied from 25 cents to little more than a dollar.  I was wondering "Why not the government builds the infrastructure out of tax collected and let us free?"  Immediately I realized my ignorance.  My discussion topic with client was "How to measure ROI for SOA Projects?"  It was a meeting to see if we can present benefit of SOA in a tangible way to business.  I was wondering if the toll way could answer the question.

Continue reading " How to measure ROI for SOA projects? A Tollway Approach " »

March 9, 2011

The Power Of Oracle Life Sciences Data Hub (LSH)

Guest post by
Nobendu Roy, Senior Project Manager, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


We know that LSH is a clinical data integration platform, but it can also be used as a computing environment that gives tremendous power and flexibility to a PLSQL programmer to extend the functionalities.

Continue reading " The Power Of Oracle Life Sciences Data Hub (LSH) " »

February 23, 2011

The Business Context behind Outsourced Production

In recent years, OEMs have faced pressures from all directions to evolve innovative business models. Let us talk about some such challenges that relate to subcontracting:

Continue reading " The Business Context behind Outsourced Production " »

February 22, 2011

Oracle SOA 11g - One Less, One More

Guest post by
Prasad Jayakumar, Technical Lead, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd


One Less, One More™ -  "one less negative thought or action, and one more positive thought or action, and soon our lives will be less stressful, and if practiced as a community [...]  would move in the direction of our collective goals, dreams and desires" by Robbie Vorhaus,  Communications, crisis and reputation advisor.

Oracle acquired many best-of-breed products on SOA landscape may be for architecture excellence or for concept/idea or for market share or to fill the void or based on some other strategy which only acquisition experts know.  But, what's interesting is how Oracle managed to unify all the acquired products and paved a path to Success as a corporate and for Oracle SOA practitioners.

Continue reading " Oracle SOA 11g - One Less, One More " »

February 18, 2011

Do we need SOA Governance ?

Guest post by
Prasad Jayakumar, Technical Lead, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


In my recent client discussion the ever pondering question popped up, "Do we need SOA Governance?" Definite YES, I told without second thought. If they would have asked me "Do we need SOA?" the answer would have been based on whether business is ok to WALK or wants to DRIVE.  Since the question was about governance, it is as simple as saying "If you want to drive safely, better hold a valid driving license."

Continue reading " Do we need SOA Governance ? " »

January 21, 2011

Enterprise Asset Management - Emerging trends

Guest post by
Krishna Ammapalayam Srinivasaragavan, Consultant, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


We are in the era of Enterprise Resource Planning implementations. It's estimated that by adopting ERP systems and best practices cost reduction, quality improvement, staff skills increases too many folds. Also the IT companies dealing with ERP systems receive the maximum revenue and profit in their operations.

Continue reading " Enterprise Asset Management - Emerging trends " »

January 3, 2011

Thin Chart of Accounts within OFSAA !

Guest post by
Bhuvaneswari Venkataraman, Lead Consultant - Banking and Capital Markets, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


In older version of Oracle Financials Service Application 4.5.xx (OFSA), considerable time was spent on designing the Chart of Accounts (COA) to bring out the optimum number of members under COAs. Now with new Oracle Financial Service Analytical Application 5.xx (OFSAA) leveraging its enhanced features like conditional assumptions system can assign any combination at run time instead of pre-defined only leading to thin COAs instead of thick in earlier versions.

Continue reading " Thin Chart of Accounts within OFSAA ! " »

December 27, 2010

Improvised dimensions and hierarchy in OFSAA 5.1

Guest post by
Suthersan Jayaprakash, Technology Analyst- Banking and Capital Markets, Oracle Practice, Enterprise Solutions, Infosys Technologies Ltd.


The dimensions and hierarchies form the base for operations in OFSA suite of products. Any business assumptions or processing parameters are built based on the dimensions. The dimensions in OFSA are nothing but various attributes of the business. Something like organizational structure, or the business offered by the organization, or the products and services that it offers.

Continue reading " Improvised dimensions and hierarchy in OFSAA 5.1 " »

September 2, 2010

Critical points to be consider while "Asset Group" Design process for Successful eAM implementation

Generally Asset Group is new concept to most of companies switching over from legacy plant maintenance system to Oracle Enterprise Asset Management system, as in most of the legacy system it does not exists, they have Asset/Equipment numbers without Asset Groups, in Oracle eAM assets are created from Asset Groups only, so Asset Group is mandatory in Oracle eAM. This blog would explain the impact of Asset Groups in various places of the eAM application and help to expedite the Asset Group design process.

Continue reading " Critical points to be consider while "Asset Group" Design process for Successful eAM implementation " »

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