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May 31, 2014

Earn higher RoI on your SAP investments with Infosys SAP solutions for Oil & Gas! - Part 3


Hello again! Simple Web Interface for Transactions (SWIFT) is the 3rd solution I want to introduce to you.

You have made huge investments in improving processes leveraging SAP best practices. But the return on these investments is locked in 'usability' of the applications deployed. Smart phone experience has transformed the 'definition' of 'user friendliness' of an application. SAP users are increasingly demanding enrichment in user experience. E.g. casual users of SAP are looking for applications that can help them manage their work without being 'trained' on SAP.

Simple Web Interface for Transactions (SWIFT) on SAP is Infosys solution to address the need. SWIFT is a bunch of applications and reports (about 50) that are easy to deploy, configure and use. These are SAP Fiori like applications that work on 'build once and run anywhere' philosophy. SWIFT enables same web application to work on both desktop and mobile devices seamlessly. The applications are built using SAP UI5, Gateway and conventional ECC technologies.

SWIFT applications are transactions targeting casual users, extendable approval frameworks with prebuilt scenarios, commonly used reports for customers and vendors, notification frameworks with subscription functionality, and role based and secure.

Outcome? SWIFT along with its accelerators will help you 'reduce time to market' with up to 40% reduced effort while improving user adoption.

We also put power of SAP HANA to use to deliver you predictive analytics. We combine HR business processes and social infrastructure with SAP mobile and cloud technologies to deliver you ease of field force safety compliance (Infosys Disaster Management Solution) during adverse events.

Want to know more? Meet me and my team @ at booth # 308 between 3rd and 5th June at Sapphire or you can reach me at email, LinkedIn Vivek Ruikar, @twitter vivek_ruikar.

This blog is posted on behalf of Vivek Ruikar, AVP, ECS (Energy, Communications, Media & Entertainment), Infosys.

Earn higher RoI on your SAP investments with Infosys SAP solutions for Oil & Gas! - Part 2


In my last blog, we looked at Infosys Smart OFS Solution for SAP ERP. Its features and benefits. Today, let me showcase the Infosys Pipeline Integrity Management (PIM) Suite.

Pipeline operators are challenged with aging infrastructure, increase in risk of adverse events, ever increasing regulations. Key is to move from reactive / preventive maintenance to predictive maintenance.

Infosys Pipeline Integrity Management Suite delivers a strict compliance and risk management. We bring together advances in mobile, GIS and computing / analytics (HANA) technologies for effective pipeline governance. With a set of standardized business processes, end-to-end software solution that integrates with your existing asset management platform, precooked engineering processes, and extensive analytics and reporting; we deliver end-to-end pipeline integrity to your operations.

Outcome? Reduction in inspection, maintenance and repair (IMR) spend; improvement in operational efficiency; improvement in asset utilization; reduction in insurance costs; and reduction in capital investments.

That's exciting isn't it! You can reach out to me or my team @ Sapphire Now 2014 - Booth # 308. We would be delighted to discuss how these solutions would benefits you.

This blog is posted on behalf of Vivek Ruikar, AVP, ECS (Energy, Communications, Media & Entertainment), Infosys.

May 29, 2014

Earn higher RoI on your SAP investments with Infosys SAP solutions for Oil & Gas!


SAP is the ERP of choice in Oil & Gas segment. Infosys has strong SAP and Oil & Gas practices. With collective domain experience and expertise, we have built multiple solutions that will enhance the user experience; leverage the technology advances in Mobile, Analytics / HANA, Cloud; further the leverage of SAP in your organization and allow you to derive a higher RoI on your SAP investments.

Oil Field Services (OFS) sector is looking up to an exponential growth. Infosys Smart OFS Solution for SAP ERP will ease the transformation journey for OFS companies in an accelerated and cost efficient manner; while ensuring you get right 'value' from the transformation.

In a 3-part series, I would like into introduce you to 3 exciting SAP solutions Infosys has built for the O&G industry. In this first blog, let's look at Infosys Smart OFS Solution for SAP ERP.

While production outlook for Barnett Shale is expected to be on a downward trajectory, US energy production will continue its rising trend; thanks to advances in Fracking technology. With regulators allowing more and more fracking, OFS (Oil Field Services) companies are looking forward to an exponential growth. However, lack of an organized ERP is holding you back. While you know SAP is THE ERP for O&G, establishing a clear path to implementation timeframe, cost and benefits of the initiative are justifiably getting in the way!

Infosys Smart OFS Solution for SAP is the answer you are looking for!

It hosts a comprehensive repository of OFS best practices. More than 60 business scenarios are preconfigured, available in a modular form. These cover close to 80% of OFS industry needs. In addition, we have built the niche fracking business process for you! This delivers a 40% acceleration in implementation timeframe; saving 'time and cost' for you. It respects your organization uniqueness by giving you complete 'freedom to choose'. You can choose business functions you want, platform (ECC or Suite-on-HANA), analytics engine (BI / HANA / existing DW), hardware (on-premise / hosted / on-cloud), UI, and an engagement model that allows you to pick between Capex or Opex commercial model.

Outcome? Improvement in operational efficiency, reduction in NPT (Non-Production Time), improvement in utilization of equipment and materials, improvement in labor efficiency and reduction in labor costs, efficiency and accuracy of invoicing reducing revenue leakages. Net result: Increase in your top-line and bottom-line while increasing customer satisfaction.

In my next blog, we will take a look at Infosys Pipeline Integrity Management (PIM) Suite. My team and I will be at the Infosys booth # 308 from 3rd to 5th June at the Sapphire to provide demos of Infosys solutions and answer any questions you may have.

This blog is posted on behalf of Vivek Ruikar, AVP, ECS (Energy, Communications, Media & Entertainment), Infosys.

Looking for a solution to implement omni-channel capabilities and reach the consumer directly?


With the increase of online consumers, multi-channel presence is a necessity for CPG companies today. Major CPG companies are looking at Direct To Consumer model with an aim to build stronger brand association with consumers and reduce cost. Manufacturers/CPG companies with SAP as ERP backbone are acquiring multi-channel capabilities to reach consumers directly.

The biggest challenge in front of the companies is the lack of strategic and operational expertise to enable DTC channels. Manufacturing/ CPG companies having or planning to have a direct to consumer model should develop an effective strategic approach and ask following key questions to themselves:

What is the best suited DTC business model for me?

  • How channel conflicts can be mitigated?

  • How to provide seamless experience across channels?

  • Whether to go with SAP or any other best of breed solutions?

The DTC model requires a robust foundation of selling and fulfilling processes backed by technology.

Infosys Direct to Consumer Solution based on SAP-Hybris integrated architecture is one such key technology component that helps manage the information, execute and monitor the process, ensure customer orders are fulfilled accurately and cost efficiently across a complex network of systems and processes. It provides the flexibility to quickly develop distinctive capabilities necessary to deliver superior consumer experience. Capabilities that not only help improve supply chain efficiencies, but also help improve the business' ability to be responsive to customer demands and thereby exceed customer expectations.

Want to know more about the solution and see live demos? Meet us at SAPPHIRE Now 2014, Booth # 308!

This blog is posted on behalf of Gaurav Mehra, Lead Consultant, Retail, CPG and Logistics (RCL), Infosys.

Thoughts on SAP Mobile Platform 3.0


SAP has just released the SAP Mobile Platform 3.0 last week for general availability.  The strategy to unify all the different technologies that SAP have acquired over the years into one single platform, makes it easier for developing mobile applications.

It has combined SUP (Sybase Unwired Platform), Sybase Mobilizer, which is a Service Oriented Architecture for real-time integration and application development and Syclo's mobile offering onto one platform.

This approach makes it easier for enterprises not only to develop and deploy applications quickly, it also can use the pre-built apps for certain business functions.

Added to this, the adoption of open, industry standards have been achieved in the below features

  1. OSGi - the Open Services Gateway initiative that allows components to be managed without entire application made offline.  The components can be installed, controlled and uninstalled with ease.

  2. OData allows for better offline capabilities for apps

  3. Kepsel is a collection of Apache Codova plugins that helps make use of native features available in the device

  4. Integration gateway that can convert data from different backend formats into OData.  These are open standards that have been adopted

This offers quite a few advantages to enterprise choosing to use SMP.

  • Features that are required by most mobile applications are readily available. Features like security, device and application management, data synchronization etc. are available out-of-the box.  This reduces the development time and hence enterprises can release applications quicker to the market.  Often, the time-to-market determines the success and adoption of applications since the shelf life of mobile applications are fairly limited

  • Key non-functional requirements are better served by such integrated platforms.  These include maintainability, stability, scalability and performance.

  • Pre-built integration to SAP products helps enterprise to quickly mobile enable these applications

  • Can easily develop cross platform hybrid apps that helps to develop application once and deploy it on multiple platforms.  This addresses the challenge of having to develop for multiple devices and platforms

In summary, SMP 3.0 shows the convergence of capabilities of the various mobile products and platforms that SAP have acquired over the years. The adoption of open standards makes it easier to integrate with other platforms available, while continuing to provide more value for SAP customers by providing out-of-the box integrations.

This blog is posted on behalf of Arunprasad Ramasubramanian, Principal Consultant, Mobility, Infosys.

May 26, 2014

SAP HANA: what to expect

Over the past few years, companies are investing in HANA to get better performance and better information availability. Perception of BW inflexibility in getting information, when one compares it to a SQL or Access database is well established. So, HANA was the panacea for the cure - bring data to HANA, and you can get all the information you want.

The promise is very exciting. Imagine all the ECC data at your fingertips, for you to understand exactly what is happening. A scenario of orders matched up to inventory and invoices in one place to do PPMs without any constraints, and to analyze it in any which way - that is information Eutopia! Coupled with the column based memory intensive computing power of HANA to give you the results you need at the speed you want, is just what the doctor ordered!


This is achievable with HANA. However, one has to understand the investment costs. Bringing BW to HANA is not enough. The BW information shows up in HANA Studio, but it in on a consumable format. The structures are not relational, and you have to understand what information is contained in which structure. Then you have to build a model on top of it.


To get ECC information into HANA you have to use BODS or SLT. You do have to invest in installing HANA Studio, and build your model in the Studio. There is investment in a BI layer on top of HANA Studio model.


If you are not sure you want to go all the way, there is HANA One in the Cloud. This is a very economical and viable way of dipping your toe in to see if HANA is the solution for you. It also is useful to consultants, who want to practice modeling in HANA and hone their skills, build models with content to be reusable, or wants to practice to get the HANA Certification.


May 14, 2014

Service Transition

A Historical Perspective:

In the early days when the IT industry was maturing, there was no methodological approach followed for Service Management Processes. During the early 1980's; it was observed by the IT Service providers that there was a need for a systematic service approach as they were being rolled from the application development to the application maintenance teams. It was during this period that IT business started focusing on Service Management and started to design think-tanks on how to manage service requests better to provide customer delight.

During the same time, UK Government with the intention of improving the quality of IT service deliverables; conceptualized the idea of Service Management. The UK government approached the Central Computer and Telecommunications Agency (CCTA), now called the Office of Government Commerce (OGC) [1], to develop a methodology for effective and efficient use of IT resources. This led to the inception of GITIM (Government Information Technology Infrastructure Management) which evolved into more popular ITIL (Information Technology Infrastructure Library).

In early 90's, ITIL framework was widely adopted across both public as well as private sector. With the growing popularity of ITIL and increasing need for standardization of processes, ITIL v2 was soon released in year 2001. This version focused mainly on Service Support and Service Delivery. In the year 2007, ITIL v3 was released with emphasis on IT business integration. This version adopted a lifecycle approach to Service Management. An improved version of ITIL v3 was published in 2011.




Figure 1: ITIL v3 Service Lifecycle [2]

 As you can see from the above Figure 1, ITIL v3 lifecycle of Service Management is divided into Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Service Strategy forms the core of IT Service Management and establishes an overall strategy for implementing IT service. Services are designed according to business requirement, transitioned from development to support and ultimately realized through Service Operation. These elements do not work in silos and provide continual service improvement thereby increasing efficiency and cost effectiveness.


Why Service Transition is needed:

Organizations deliver various changes in the form of projects. If they fail to address the operational requirements and service management needs, the service implementation effort will be futile. Service Transition ensures that transition of those changes is effective, streamlined and reduces risk in providing necessary support in steady state. Service Transition in the initial stage of support works closely with Service Operation (also known as BAU/AM Teams) to deliver the support effectively once the service goes live.

Benefits of Service Transition:

Effective service transition enables low volume of change and release for the business. It ensures that the transition process is streamlined, effective and efficient so that the risk of delay in resolving issues is minimized. Service Transition ensures that there are fewer issues once the systems go live enabling customers and users to use the new or changed services effectively. This reduces the risk of service outage.


Challenges in Service Transition:

It is sometimes very easy to establish a process, but to execute the same is a different story. Service Transition process needs lot of co-ordination and synergy between various teams and hence appropriate authority and empowerment is essential to execute the process. In big implementation projects, it is very difficult to keep a track of every project activity which will affect business.

Utmost care should be taken in these transitions. The most important challenge lies in integrating transition activities with those which are related to project. A project lifecycle is limited to the life of the project and it is related to project deliverables whereas the development lifecycle is about quality, consistency and product delivery. Service Transition helps in providing a synergy between the project and support teams.


Service Transition is therefore a catalyst for a seamless handover of changes being implemented. An investment done on time towards Service Transition can help avoid recurring support costs for repetitive issues. This is being recommended across the globe as a best practice towards an effective Service Management. SERVICE TRANSITION is therefore an INVESTMENT and NOT A COST to any organization.

•; accessed on 25th March,2014, 11:00 am; accessed on 20th March, 2014, 8:00 am



Adams, Simon et al (2009). ITIL v3 Foundation handbook: Pocketbook from the official Publisher of ITIL (2nd ed.). UK: TSO



Abhinav Chittora
Ayush Gupta
Jyotsna Shrivastava
Manish Kumar
Pinkey Sahay
Siddharth Godha


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