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May 25, 2016

An Innovative E-Commerce Experience with SAP HANA

The pharmaceutical industry is one of the most challenging in the world. Just ask any pharma or biotech executive the costs and time involved in critical research & development tasks. But when a large pharmaceutical firm started to experience a slower pricing engine and delayed inventory status, the company's leaders knew that these were issues they could address proactively with Information Technology.

The pharma firm worked with Infosys to implement SAP HANA. Ramesh J. Chougule, AVP - Partner - Business Consulting, Infosys, told the packed crowd at the SAPPHIRE NOW 2016 break-out session that implementing SAP HANA was a way to turn around what was a growing customer dissatisfaction. But there was something different about this session than any of the others at the conference. Mr. Chougule of Infosys said that he would be discussing a proof-of-concept case; in other words, Infosys had not yet completed the implementation.

Discussing a proof-of-concept case study is fairly rare at conferences in which the client tends not to want to discuss details of the issues the company faced until the implementation is signed, sealed, and delivered. But the pharma firm was so pleased with what Infosys proposed that they decided to talk about it in this fascinating break-out session. That's because the proposed implementation showed that SAP HANA would help stem the loss of revenue from inefficiencies and improve annual performance to 5,000 percent from 50 percent.

Where to start is the question of a large multi-national corporation when it realizes it needs a new e-commerce platform. In this particular case, Infosys performed the case study for the American operations of the firm and, more specifically, its vaccine business. The business has three types of commerce: a direct-to-consumer channel, which happens to be hospitals; wholesale; and e-commerce. "A pain point was that there was no dynamic pricing. What if you want to buy 10 different vaccines? You have to do it separately. That's a loss of the e-commerce experience," said Mr. Chougule.
Think about Amazon. When a customer goes online to buy more than one item, there are enticing discounts and the company is focused on the value of the whole online experience. The firm wanted to move to SAP HANA and see if that would help its e-commerce issues. It needed to establish an SAP HANA infrastructure - but what kind?

In its proof-of-concept approach, Infosys looked at how pricing and promotions were being applied and how goods were shipped to customers. The firm wanted a solution that could be addressed within six months. What they saw in the plan was an improvement in basic e-commerce processes of up to 200 times. That meant more transactions at faster speeds, simplified business processes, real-time sales order confirmations, and mobile-enabled business transactions.

So what's the secret in creating a business case? Mr. Chougule said that there is business value in each HANA adoption. So Infosys uses its Value Compass tool to demonstrate how better visibility means better control. Tangible discussions are also necessary to determine what approaches to use regarding HANA. The firm was particularly pleased when a 12-second app turned into 0.3 seconds running on HANA.

The client speaker said that although the company has yet to go live, Infosys helped show the robust effectiveness of SAP HANA and Fiori. When the pharma firm showed that it had different softwares, they found that any system can be connected to HANA, whether it's reporting tables or anything else in real-time. The architecture plan was a side-car approach.

Now, according to the Infosys plan, the pharma firm's customer can create a sales order, get custom messages, and receive pricing determinations. High impact areas included material quantity conversion, matrix promotion logic, and the aforementioned pricing determination. Needless to say, the firm is excited to move forward with the plan that Infosys developed and, in turn, showed how their e-commerce platform will be transformed.

May 23, 2016

Infosys Moves to Real-Time Business with SAP and Hitachi Data Systems

Want to know one of the largest deployments of SAP Business Solutions powered by SAP HANA? Talk to Infosys. We worked with Hitachi Data Systems to run the suite on the global electronics company's converged platform. Yes, it's true. We not only have an 18-year relationship with SAP as an implementation partner, but we're also a satisfied client.

It's important for potential adopters of SAP HANA to know that when you work with Infosys as a lead integrator and implementation partner on your digital journey, you're working with a global company that decided to adopt SAP HANA for its own operations. The seamless aspects of SAP HANA come in handy at Infosys, which has 194,000+ employees around the world. We have 600,000 invoices running through our SAP ecosystem alone. Our Web site has 6 million hits each day. With 30,000 new hires each year, Infosys doesn't see our workload diminishing. We're all about being able to scale up.

At one of the most well-received presentations at SAPPHIRE NOW 2016 event, Jitendra Sangharajka, Vice President, Infosys, joined Gregory Smith, VP - SAP Field Alliances, Hitachi Data Systems Corp., to talk about how Infosys is also a customer of SAP. That's a side to Infosys that people sometimes forget. But it places us in an even better position when other global corporations come to us for advice and guidance on implementing SAP HANA. We've been there!

Our deployment of SAP Business Suite powered by SAP HANA - concept to realization - began in 2014. We used four data centers. Some were a few miles apart. But one was 100 miles away from the rest. The thinking is that if one goes down, you don't lose anything because it's replicated somewhere else. It's about protecting your investment.

Once you decide on SAP HANA, there are multiple choices available. At Infosys, we were looking for a number of features for SAP HANA that Hitachi readily provided. First, we wanted certified equipment with SAP using the latest processor. We sought a simplified and built-in back-up arrangement. We were also looking for scalability with a common building block approach from small to large "t-shirt" size.

Hitachi LPAR provided support for SAP HANA instances. Additionally, Hitachi could give us scale-up to scale-out conversion support. We wanted to be safe unless tomorrow we wanted to scale out. Again, better safe than sorry! Hitachi was innovative here. The company offered an appliance that could do both. Last but not least, Hitachi has a proven service track record.

Then Infosys had to decide whether to do so with the side-car option or a full SAP HANA. The side-car requires multiple maintenance overhead. So we decided to go all-in with HANA. It was future-ready.

We were able to leverage multiple tools, such as automated load testing of the SAP system before the go-live. There was also performance-tuning of programs and system parameters based on results. It's good to get your firm's priorities right after you decide on an approach and infrastructure. A must-do: a mandatory code change must be completed before your migration to HANA.

It's also nice to have code optimization. A "can do later" is SAP HANA modeling and SQL scripting. All in all, you'll want to reduce the size of your database. If you do, your results should be phenomenal.

To make sure they are, extensive testing is the key to your success. Concentrate on mock system upgrades, then regression, integration testing, downtime optimization, development, testing, and finally production. The initial set-up was about infrastructure. But then we required more tests as time progressed and we wanted to add to the platform.

Remember: An upgrade need not be a show-stopper for your business. After all, we're looking at future additions ourselves. The future possibilities for Infosys are endless.

May 19, 2016

Sapphire Blog: Building Business Value with SAP S/4HANA

Every business that wants to succeed in the 21st century needs to have a solid digital core. So I was fascinated by the gathering of different industry executives at the session dedicated to building business value with SAP S/4HANA at this week's Sapphire Now conference. Kiran Gole, Principal - Business Services Information Systems - SAP Practice, Infosys, was joined by technology leaders from SAP, New York Life Insurance Co., Karma Automotive, and CEITEC (a Brazilian-sponsored technology company), all of whom talked about how they re-imagined their business models and improved consumer engagement by leveraging a new, digital core.

You must be wondering: How do you re-imagine your company's position in an industry as traditional as the automotive arena?  Well, automakers deal with suppliers. Lots of them. The largest, Tier 1 suppliers, can practically build cars themselves. If your auto business can operate in real-time with other suppliers and the manufacturers themselves, then you are at a tremendous advantage. One of the panelists, Ketan Gohil of Karma Automotive, said the company went through ups and downs in years past but in 2014 taken over and renamed Karma. But then something even bigger happened: the company's digital transformation. "We wanted to make a robust and scalable finance platform, but also make it simple," Mr. Gohil said about adopting the S/4HANA business platform.

It's been exactly one year since SAP unveiled S/4HANA. A company spokesman said that there are now more than 180 customers running the robust finance platform. Kiran Gole of Infosys told the standing room-only crowd that every five or six years Infosys goes through new journey when SAP unveils a big new product like S/4HANA. Infosys, both a customer and partner of SAP, explored lots of possibilities when it was deciding to upgrade its finance platform, according to Mr. Gole. They experienced some complex landscapes but to their satisfaction discovered that SAP had embedded everything into one landscape. From a holistic point of view, said Mr. Gole, S/4HANA really brought business value into the organization. Doing so wasn't merely a migration, but a new formation, he said.

Infosys went from contract to go-live in just five months, according to Mr. Gole. "In the first part of our journey, there were lots of learnings," he said. "It's a single landscape and not just about simple financial solutions." Mr. Gole told the crowd that it took Infosys much shorter than expected to implement S/4HANA because of its simple and seamless nature.

At Karma Automotive, Ketan Gohil said that after the company's acquisition in 2014, they went through lots of "what if?" scenarios. The IT team wondered what platform the newly merged company should use. Sometimes the decisions were difficult to reconcile, he said. But now everything at Karma Automotive is integrated. "Now we are able to do any kind of business analysis and planning because we moved to S/4. We can easily integrate apps out of the box, so that's another migration reason," he said.

Another panelist, Ray Carney of New York Life Insurance Co., said they wanted to transform the roles of their finance professionals. The insurance company also needed to streamline operations and get consistency and transparency. "People can do their jobs better when they work on a streamlined platform," Carney said. The insurance company has also experienced faster processing and better output in reporting, which allows its finance professionals to perform their jobs better. People are rethinking how they do things, according to Carney, and really working to re-engineer their day-to-day jobs.

May 15, 2016

Case Study: Global E-Commerce Platform Boosts Sales for Becton, Dickinson and Company

Date: May 19, Thursday | Time: 11:00 - 11:20 EDT
Location: PS601 | Session ID: ES34593

Join speakers Don Chaney, IT E-Business Manager, BD Life Sciences, and Nitin Saini, Delivery Manager, Infosys

Becton, Dickinson & Co., one of the world's leading medical supply companies, realized that its traditional business-to-business (B2B) commerce platform, largely unchanged since the company's founding in 1897, could be as rich and colorful as a current-day business-to-consumer (B2C) experience. Why couldn't its main consumers - mostly healthcare institutions, scientific researchers, clinical laboratories, and pharmaceutical companies - experience the same sort of shopping features that a customer on a major e-commerce Web site enjoy? Rich features like Inventory visibility, real-time inventory status, convenient service, self-service, Reorder and order history.

When IT representatives of Becton, Dickinson spoke with consultants at Infosys, they came to agree that SAP's robust Hybris B2B platform would be just what the doctor ordered. The company was soon leveraging a platform that could do it all, including mimicking the rich experience of a consumer in a shopping mall. SAP Hybris had modules that boasted features like out-of-the-box approval workflow and user management. But Infosys consultants also introduced Becton, Dickinson to the full scope of what SAP Hybris could do for their organization. This meant leveraging the full capability of SAP Hybris 5.1 with PIM, WCMS, B2B Store, and a full array of mobile features. In short, Infosys introduced the company to SAP Hybris features that indeed mimicked B2C shopping journeys by extending B2C features.

What did this mean for Becton, Dickinson's global expansion plans? Plenty. The company was able to roll out its core e-commerce functionalities across countries because the modules supported multiple languages, currencies, and content. The customer journeys themselves were also customized. The Globally Managed Accounts (the largest of the corporate customers) had appropriate interactions with the various SAP Hybris modules as did the small- to medium-sized customers. For instance, a customer has the choice of logging on directly to the site or through a special e-procurement system - or even from a mobile device.

Today, conducting business with Becton, Dickinson is not unlike browsing your favorite e-commerce Web site. You can view products, create shopping lists, place them in your shopping cart, and check out at your convenience. To be sure, the entire SAP Hybris implementation scope spanned the globe. But because it achieved economies of scale for the global company, SAP Hybris features lowered Becton, Dickinson's total cost of ownership and at the same time ramped up revenues because of the sheer ease and speed of shopping on the platform.

We urge you to come visit Infosys in the exhibition hall at Booth 410. You can chat with the delivery manager from Infosys, Nitin Saini, who can tell you all about how we can help you implement a sophisticated, global, e-commerce platform for your organization.

May 12, 2016

Case Study: Lessons Learned from Coke One North America's Hybrid SAP SuccessFactors Deployment

If you've ever wondered how to take all of the subtleties of your organization's human resources practices and consolidate them into one convenient, Cloud-based solution, then be sure to attend the May 17th SAPPHIRE NOW campus presentation in PS602 at 11 a.m. on "Lessons Learned from Coke One North America's Hybrid SAP SuccessFactors Deployment." The event will be hosted by Sandeep Dubey, Principal Consultant from Infosys and Chuck Moses, Sr. Group Manager, IT from Coke One North America.

Coke One North America is a conglomeration of Coca-Cola bottlers across the North American continent. The end goal of the project was to ensure that each of the bottlers adhered to a standard process with minimal deviations from standards. Such processes should be fairly similar whether they were based in, say, central Florida or in the heart of the Rockies. Performance Management, for instance, whether en masse or one special employee at a time, could be consolidated into an easy-to-use system that keeps all parts of the company in tandem.

That's because Infosys, through its HCM Practice, offered convenient end-to-end implementation and support services that made it seamless to put a single, overarching SAP SuccessFactors solution into place. Of course, it's not always easy to take a large organization with many subsidiaries running separate HR solutions for Performance Management, Corporate Learning, and Recruitment and wind them up all into one, streamlined solution.

Be sure to come to this valuable session. Plus, we invite you to visit our booth in the exhibition hall afterwards. You can talk directly with the session's host, Sandeep Dubey of Infosys, and learn about the important of having an experienced integrator. He might also tell you about how vital it is to have the ability to push back on localizations. Our mantra: Think Standard!

May 11, 2016

External Payroll Integration solution - Achievements and benefits

Posted on behalf of Krishnakumar Ramamoorthy, Technology Architect, Infosys

In this blog series, we looked at the Acme Company and its integration challenges in Part 1, Acme's future goals and study of client situations in Part 2. In this part, let's look at achievements, benefits delivered and lessons learnt.


By leveraging the Infosys IMPACT framework that combines Infosys' project management methodology with SuccessFactors SAP Launch Methodology, Infosys implemented a strategic solution for:
- SuccessFactors Employee Central within fixed time frames of 14 weeks.
- 14 weeks includes: Design, Implement, Testing, Data Migration, Language Translation, Production Cutover, and Post Go-Live Support for Pilot and Rollout
- Employee Central Integration with Third Party External Systems using Dell Boomi cloud integration platform has been delivered for 17 countries.
- Germany Go-live is in process.
- Switzerland Roll-out is being planned.

Benefits Delivered
Some of the key benefits delivered  by this integration include:
- Better visibility and control of Employee data at the HQ level.
- Employee Central acts as Regional HR system of record.
- Employee Data Integration with Payroll System is carried out via Automated Batch Jobs.
- No manual intervention by the Client Team during Payroll Processing.
- All Systems will be in Sync and there is no Risk associated with some employees are not getting paid on time due to non-availability of required data.

Lessons Learnt
Some of the key lessons learned by Infosys integration team include:
- Understand data flow between different Service Provider Systems / Potential implications to business processes.
- Use a vendor recommended Cloud Integration Architecture.
- Identify interface-compatible data integration methods via Webservice, SFTP etc.
- Use Generic Integration Architecture to reduce significant reduction in integration implementation time and cost.
- Resources with deep on premise knowledge of Personnel Administration, Benefits, Time, and Payroll can help to devise solutions.
- Lack of buy-in for this change, particularly from local HR managers. Coupling with regional workshop, we made extra effort involving key members to the project at an early stage to build the ownership towards the change.

Looking forward for your comments on this payroll integration blog series. I invite you to visit Infosys booth #410 at Sapphire Now and meet Infosys SuccessFactors experts who can definitely help you out with designing and implementing the best payroll integration solution for your company.

Infosys SAP HANA Journey

Posted on behalf of Jitendra Sangharajka D., VP & Senior Delivery Manager, Information Systems

SAP is the core enterprise platform that forms the backbone for all key business areas including Finance, HCM, P2P, Planning & Budgeting and Data Warehousing.

Infosys has nearly two decades of history of having well organized and coordinated set of processes for all the business stakeholders across Finance, HR, Subsidiaries and delivery units. These core processes are hosted across 15+ SAP solutions and in-house developed applications. Our SAP Solutions are deployed on 90+ SAP instances hosted on 150+ servers, 100+TB of storage. 100% of our non-PRD environment is virtualized with innovative front-end virtualization for ASCS (ABAP SAP Central Services) and SCS (SAP Central Services). All our application server instances in production environment are virtualized too.

Over years we had added terabytes of data and challenge was to address exponential growth and landscape complexity. Along with the requirement to add and sustain large data volumes, came the requirement for better, I would say sub-second performance as well. In early 2014 we carried out extensive evaluation of the bleeding edge in-memory columnar database SAP platform - HANA. Over 10 months we conceptualized, designed and migrated to HANA (SoH), Business Warehouse (BW), Business Planning and Consolidation (BPC) and Supplier Management system (SRM) to HANA DB. The landscape setup comprised 8 HANA appliances across three data centers, migrating more than 10 TB of database to HANA. We were able to save DB footprint by 35%.  We carried out multiple mocks before go-live to ensure no impact to business and project timelines. We also adopted the concept of parallel project landscape to ensure BAU is not impacted. The HANA platform was designed to ensure ZERO RPO with synchronous replication between Primary and similar appliance on near DR site.

HANA transformed our SAP landscape and proved instrumental in helping our critical business functions, mainly Finance to accelerate critical cycles like Year-End, Quarter-End and Month-End processing. BW on HANA has added real-time analytics capabilities. UI5 and SAP Fiori helped us re-image user experience.

Once HANA was operational, we innovatively leveraged HANA platform for installing application servers on HANA, migrated non-ERP databases to HANA and adopted MCOS for hosting non-production databases.

Our HANA deployment is the world's largest single instance of SAP Business Suite powered by SAP HANA on Hitachi Unified Compute Platform (6TB RAM).  Hitachi being our trusted partner for more than 15 years, was chosen as supplier for HANA appliances due to its unique advantage of availability of 6 TB appliance on latest and SAP approved architecture within our project timelines with support for conversion of scale-up to scale-out, logical partitioning, TDI and simplified backup model.

It is heartening to note that 194000+ global user base and business teams that manage this US$ 9.5 Billion enterprise, tens of millions of square feet of real estate and tens of thousands of projects trust our Platform.

On behalf of Infosys, I welcome you to join our joint session with Hitachi at SAPPHIRE NOW. Please attend the session and hear our deployment details, realized business benefits and the roadmap to SAP S/4HANA suite.

May 9, 2016

External Payroll Integration solution - Infosys solution

This blog is posted on behalf of Krishnakumar Ramamoorthy, Technology Architect, Infosys

In Part 1 of this blog series, we looked at the case of Acme Corp. and the payroll integration challenges that it was facing. In this part, lets look at the Infosys solution proposed for the integration.

Acme Corp's future goals were:

  • Future proofing the integration solution

  • Maturity, potential, geography coverage , GTM strategy, future roadmap and solid business model

  • Customer relationship, adaptation rate and overall satisfaction

  • Broader platform support to minimize the number of platforms required

  • Seamlessly integrated with third party vendors

  • Out of box integrations with external vendors in order to streamline common integration points

  • Data Security on Cloud

Acme Corp along with Infosys chose SuccessFactors Employee Central as the platform for Regional HR solution. The Employee Central platform has been rolled out across all the countries and Employee Administration is carried in SAP SuccessFactors.

Infosys experts along with client team analysed the client situations in the following areas:

  • HCM Processes and Data: It is critical to understand the current business processes currently look and how the to-be process will look in the future should an organization adopt Employee Central. It is also critical to understand how the data will flow between different processes in the future. These understandings are crucial for the success of a future integration.


  • System of Records: Approximately 80% of the interfaces in an HCM environment appear in the HRIS system, so an organization is not only making a decision to change its HRIS system but also making the decision to use Employee Central as its System of Records as well as the main source of interface data for all third party systems. Due consideration should be paid to the overall business landscape rather than only HR systems and processes.


  • Cloud Roadmap: When considering Integration an organization must think about how its HCM and overall business roadmaps look in the short-term as well as long-term. The technology and systems around integration are changing much faster now than in previous years. Understanding the future direction of an organization will help it select the right tools for the integration.

Upon analyzing the above startegic points Infosys provided a generic architecure for the intergation. 

  • Dell Boomi has been used as middleware between SF EC and Third Party Service providers.

  • Data integration method changes, depending on Third Party Service provider's requirement, formats and standards.

Data transfer protocols

There are two possible ways to deliver the data.

  • With FTP interface.

  • With Webservices, xml fields embedded in a Soap connection is provided.


Integration via Webservices:

Employee data has been integrated with Third Party Vendors for payroll processing via Webservices on Daily or Monthly basis.



  • Data format  : Employee data in HTTP/soap+xml Requests format

  • Frequency of Transfer: Requests are generated by Dell Boomi batch Jobs on Daily or Monthly basis.

  • Type of Integration : Outbound

    Webservice Security Option:

    • Username Token is used as the Web Service Security Mechanism


      Integration via SFTP:

      Employee data has been integrated with Third Party Vendors for payroll processing via SFTP on Daily or Monthly basis.



  • Data format: Employee and Absence data in CSV file format.

  • Frequency of Transfer: Files are generated by Dell Boomi batch Jobs on Daily or Monthly basis.  

  • Type of Integration : Outbound

    SFTP Security Option:

  • PGP encryption has been used to secure the file transmitted from Dell Boomi to SFTP file location.

In the next part, I will take you through the achievements, benefits delivered and lessons learnt in this engagement. I look forward to your comments on this blog series.

It's Now or Never When It Comes To Digital

Posted on behalf of Vibhuti Kumar Dubey, Vice President and Service Offering Head - SAP

I'm sure you have heard colleagues having fun saying: Go digital or go home! Well, even though it's meant to be a light-hearted slogan, there is a serious side to what they're saying. Now is the time to reimagine your commitment to customers and your purpose in changing the digital world. Companies have to hop on the digital bandwagon sooner rather than later.

On behalf of all my colleagues at Infosys, I invite you to attend insightful sessions and meet Infosys SAP experts to understand how our solutions built on SAP can help fulfill your company's digital aspirations.


The powerful insights and technology of Infosys, combined with SAP's products, have empowered businesses and individuals alike to realize every efficiency from what SAP has to offer. That's why I invite you to come by Booth 410 at the exhibition hall in Orlando to learn more. Between the presentations with our partners that discuss our SAP-enabled digital journeys as well as the action surrounding the Infosys booth, the conference will be a great chance to learn more about how you can up your company's game.

May 8, 2016

External Payroll Integration solution - Key Challenges

 This blog is posted on behalf of Krishnakumar Ramamoorthy, Technology Architect, Infosys

Are you a busy HRIS Executive looking for a new state-of-the-art integration solution to help you with your Employee Central Integration challenges? Or maybe you are looking for an integration solution which is flexible, intuitive and easy to use. In either case, cloud-based middleware platforms partnered with Infosys' cloud integration services has the tools you need in order to successfully roll out your short term and long term integration plans.

Let me take you through the example of a fictitious organization, Acme Corporation, a European client headquartered in United Kingdom. The European business consists of an extremely diverse environment covering 19 different countries, 10 languages, and 6 currencies.

Acme Corp has grown over the years largely through acquisitions, and as a result most of its functions are decentralized and processes are either unconnected, small country based systems or manual and localized. Client was facing many challenges due to non-availability of Single HR system as Employee Administration was carried out in Varied legacy systems.





The goal of the HR leadership was to create a business service program which has a modern, efficient, and effective HR function that is able to support future business needs with objectives of centralization, process optimization, and efficient Talent Management.

As a part of this strategy, the company was looking for a service provider with expertise in Program Management, Implementation of SuccessFactors Employee Central, and with a strong focus on cloud Integration.

Acme asked Infosys to do a deep dive assessment of their current landscape, identify opportunities for improvement, future proofing the HRIS solution and propose the best middleware platform moving forward.

Infosys quickly assembled a team of certified SuccessFactors and integration (in various middleware) experts to meet with the Acme to understand their business challenges and future transformational aspirations. Working together, the members of the team quickly identified current challenges as well as future transformational goals around HRIS solution and subsequent integration.

Current Challenges

  • HR operation and HR data was managed locally by each country.

  • Acme Corp is using numerous third party service providers for Payroll, Benefits, Fleet Services, and Absence Management.

  • Client Team involved in manual preparation of Employee Data during Month End Payroll processing in different countries with different vendors.

  • Company was looking at harmonizing its processes and introducing a single Regional HR system of record.

  • To build a strong system of record to support all people processes.

  • To get accurate employee data and head count reporting.






  • To get productivity analysis through time tracking and absence management.

  • To shift from traditional ways of working and devising enterprise strategy, security and support services to embrace the cloud.

  • Few Third Party Vendors were using older version of webservices.

  • Unavailability of standard connector in Boomi for older web service architectures.

  • Data security while transferring HR Sensitive data to Third Party Vendors.

  • Non-availability of an equal number of separate third party environments to the Success Factors Landscape.

I will take you through the solution that was chosen by Acme Corp and Infosys to overcome these challenges in my next blog. Do share your comments.

May 4, 2016

Compensation challenges and how SAP SuccessFactors' Compensation and Variable pay solution can help

Posted on behalf of Srinivasa Rao Edara, Principal - Enterprise Applications, Infosys

Are you a busy compensation manager executive looking for a new state of the art compensation solution to help you with your compensation challenges? Or maybe you're looking for a compensation solution which is flexible, intuitive and easy to use. In either case, SAP's cloud-based SuccessFactors compensation platform, partnered with Infosys, has the tools you need to successfully roll out your short term and long term compensation plans.

Let me take you through the case of a fictional organization named Acme Corporation. Acme Corp is a global conglomerate with a diversified portfolio of business across 20+ countries. They also operate in multiple business verticals (Trading / Manufacturing / Hi-tech). Acme Corp has grown over the years largely through acquisitions and as a result most of its functions are decentralized & processes are either unconnected small country based systems or in some other cases even manual and localized.

At present Acme Corp is using SuccessFactors Employee Central as its Core HR.

HR leadership is looking for a Global Compensation Planning system for all the business units across the globe. They reached out to Infosys to provide Advisory services for selecting and implementing a Compensation planning solution for the entire company.

Acme asked Infosys to do a deep dive assessment of their current landscape, identify opportunities for improvement, future proofing the solution and propose the best compensation platform moving forward.

Infosys quickly assembled a team of certified talent and Compensation experts to meet with the Acme to understand their business challenges and future transformational aspirations. Working together, the team quickly identified current challenges and future transformational goals around compensation:

Current Challenges

• Extensive use of email & excel based Merit recommendations & Bonus payout nominations

• Non-Integrated / clustered business processes between systems leading to delays in Compensation cycles

• Less focus on Strategic Organizational objectives

• Issues in Regulatory & Organizational Compliance

• Absence of Global Reporting & Metrics

• No visibility for Leadership

Future goals

• Tying compensation to performance

• Understanding and complying with regulations

• Retaining key people

• Developing a succession plan

• Competitive pay

Having multiple compensation solutions across the globe and verticals to develop and manage compensation plans, Infosys quickly realized that Acme's compensation organization was getting tired of the manual workarounds and needed a single compensation platform that can deliver an intuitive,  flexible solution which can be easily managed by the admins, provide a great user experience, work well with their current HR systems (SuccessFactors Employee Central) and talent systems, and finally, provide greater visibility to managers and executives.

Together, Acme and Infosys chose SuccessFactors compensation and variable pay solution as the platform of choice. This solution addresses most of Acme Corp's challenges and aspirations and also offers the following industry leading approaches/functionalities which makes the solution future proof for Acme Corp:

• Consolidation of global business requirements and validation against business requirements

• Overall solution architecture, design and Integration with Employee Central & 3rd party systems

• Project Planning & Risk Management plans

• Design & configuration of Global reporting and embedded analytics

• Extended support for solution post go-live

• Salary Increase/Planning

• Bonus Calculation/Planning

• LTI (Equity) Granting

• Compensation and Total Rewards Statements 

• Salary structure

• Off-cycle transactions

• Job Pricing/Market Pricing

By leveraging the Infosys IMPACT framework, that combined Infosys 'project management methodology with SuccessFactors SAP Launch Methodology, Infosys implemented a strategic solution for:

  • Building the Acme Corp's compensation platform using the SuccessFactors compensation and variable pay platform by making use of the industry best guiding principles

  • Establishing an ideal corporate governance model to support this transformation

  • Transforming and migrating data and content from multiple 3rd party compensation platforms

  • Consolidating interfaces and building custom reports using BIRT

  • Supporting Acme during SuccessFactors upgrades, enhancements and quarterly releases

Working hand-in-hand with Infosys, Acme successfully rolled out:

  • Acme Compensation and Variable pay solution platform to over 25,000 employees in 20 countries where they have business operation.

  • Over 17 different compensation plans were implemented across the globe in a phase wise manner.

  • Dual Deployments. First deployment was for all corporate employees and second deployment was for all other employees across geographies.

Ultimately, Acme Corp. found compensation managers and users across all verticals loving the new Acme Compensation platform, admins easily able to manage compensation plans, business harmonizing many of their convoluted processes, overall lower total cost of ownership, and executives having greater control around reports and visibility. With this platform, Acme Corp can take advantage of the following business benefits:

  • Automated & Streamlined Merit Planning and Bonus Payout calculations

  • Decentralized Process Administration with defined Security

  • Integrated solution architecture

  • Multiple Bonus Plans consolidated into Bonus Programs aligning with Business objectives in different Countries & Business units

  • Global budgeting process providing real-time insights into budget spend

  • Leadership Visibility into Compensation planning & budget distribution

  • Standardized global compensation metrics & reporting to all levels of user levels

  • Compensation & Bonus Payout cycle times reduced by 65% leading to increased employee satisfaction

  • Compensation team able to focus on Strategic business objectives

Infosys can help design and implement similar compensation planning solutions for your organization as well. Do drop in at Booth 410 at this year's Sapphire and meet our experts.

Infosys invites you to SAPPHIRE NOW and ASUG Annual Conference 2016

Posted on behalf of Dinesh Rao, Senior Vice President & Head - Enterprise Application Services

On behalf of Infosys, I invite you to attend SAPPHIRE NOW and ASUG Annual Conference (May 17-19) being held at Orlando, FL. Do attend our joint speaking sessions with clients, experience our solutions and connect with our experts in Booth # 410 and understand how they can help you jumpstart your digital journey.

Watch this video in which I cover some key elements of Infosys' participation at this year's event.

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