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Cloud HR solutions: Merging technology with HR

Posted on behalf of of Marco Dias - Associate Partner, Infosys Consulting and Ines Corte-Real - Principal, Infosys Consulting

In our previous blog, we had spoken about HR best practices that can help HR act as a business driver. In this blog, we discuss about what an enterprise needs to do to revamp its HR function. 

To keep pace with rapid change, human resource (HR) departments are witnessing a significant shift in priorities. Thanks to the influx of new technology trends such as cloud, social and mobile, HR needs to be aware of how users behave and stay on top of the latest trends in the market. For instance, user delight through better user experience and next-gen self service are the new passwords to ensuring higher adoption. Taps have replaced clicks as mobile devices - not desktops or laptops - emerge as the platform of choice for dynamic talent capture through video and social channels. 

Technology too is impacting how the enterprise behaves. Sophisticated assessment capabilities along with big data are disrupting established ways of testing and sourcing talent. Real-time HR analytics and big data provide instant and relevant insights about HR candidates. Additionally, the standardization of HR vendor-provided middleware and the fusion of talent management with ERP present a unique opportunity to transform the underlying technology for HR.  

I believe it is important to keep some considerations in mind when embarking on a journey to transform HR.

Today, there are several cloud-based HR products available in the market. Being end-to-end solutions, most of these allow you to host core HR processes as well as talent management systems. Not all of them are the same, however, and it pays to tread with caution in order to choose the right product for your enterprise. Before such a migration, I recommend evaluating what the new system can do by asking some key questions:

  1. Does the system support 'glocalization' as well as end-to-end talent management?
  2. Can it correlate data across all enterprise systems, leverage analytics to support decision-making and encourage global collaboration?
  3. Is the system adaptable, flexible and usable by all?
After this, you must consider the challenges of organizational change management (OCM) brought on by the new solution such as:

  • New ways of working - Shifting from traditional ways to agile and DevOps means adopting new and out-of-the-box processes that increase flexibility and radically change the way people work
  • Changing roles and responsibilities - Focus on configuring rather than development offers better support, training, ownership clarity, and vendor management 
  • Cloud-related challenges - Besides raising awareness within the organization on how cloud works, HR will need to streamline technology and business interactions, ensure on-cloud data security, and enable new operating models and IT re-design
An implementation roadmap that addresses these questions and challenges can help you find the right cloud-based HR solution to make your human resource organization more impactful and deliver higher business value in the digital age.

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