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August 26, 2013

How long should I wait Mr. RETAILer? -Part II

Retailers have lots of sophisticated functions available in an ERP system to effectively serve customers. But, it takes more than these functions to fulfill the three important needs of the customer i.e.  Making sure that product is available at the right price, at the right place and at the right time.  The three significant ways to strengthen a retailer system are:-

Continue reading " How long should I wait Mr. RETAILer? -Part II " »

June 25, 2013

How long should I wait Mr. RETAILer? -Part I

Knowingly or unknowingly we spend a lot of our time in buying groceries. The other day, I visited a newly built retail mart near my home for purchasing groceries.   The retailer claimed to have a very sophisticated ERP system to respond to customer demands and was capable of achieving more than just controlling flow of products & reporting sales figures to management.  I believed it would save me time because of the classy system at the mart and I'll get everything under one roof.   It turned out to be a prolonged search for products and then getting them billed.

Continue reading " How long should I wait Mr. RETAILer? -Part I " »

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