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April 25, 2019

How global eye care leader transformed its S&OP processes with a successful SAP IBP implementation

Our client is a global eye care leader with over 19,000 employees serving patients across more than 140 countries. Client offers a complete line of ophthalmic surgical devices, differentiated contact lens and lens care products to help patients with vision disorders.

The company was under pressure to reduce cost, replace antiquated systems, streamline processes, drive revenue growth, and recharge the customer experience. It was clear that merely a change in business model would not be enough. There was a strong need for business transformation to simplify and standardize business processes across all divisions and geographies.

Client decided to transform their global supply chain planning processes by implementing SAP Integrated Business Planning (IBP). This powerful cloud-based tool provides capabilities for demand planning, network deployment and requirements planning, constrained capacity planning, inventory optimization, and overall S&OP process management. A modern, user-friendly Excel-based front-end tool, IBP integrates disparate back-end systems and standardizes interface models to achieve end-to-end visibility across the entire supply chain.

For the implementation of this transformation program, Infosys was selected as their partner. We had a clear mandate to build templates and roll out demand planning (DP) and supply planning (SP) across over 60 affiliates and 10 manufacturing sites. Our goal was to optimize, integrate and standardize processes while reducing complexity and cost. By creating the right template, we could enable Alcon to meet their objectives.

For this Global scope and scale of the Program, strong Governance structure was essential. We achieved this by setting up work stream wise Onsite, offshore teams (located in 15 countries across the globe). To manage interface complexity (with localized and multiple JDE systems), Program had to setup stronger integration team.

Post the successful completion of the program toward the end of 2018, the client's  supply chain was transformed into a state-of-the-art planning platform.  There were huge improvements in balancing demand and supply, optimizing inventory, and proactively handling inefficiencies. 

The biggest benefit achieved is that all entities (affiliates, DC, S&OP, and plants) work with the same database and have visibility across the entire supply chain.  This in turn has helped supply chain planning users to leverage IBP effectively for better decisions that help patients in a timely manner.

I will present this success story at SAPPHIRE NOW along with client, this year on May 8 at 12:00pm -12:20pm in room NE512 (Network and Spend Management).

To share our lessons and experiences, I look forward to connecting with you at the Infosys booth 632


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